--- title: "Gem Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gem Software - reviews, pricing plans, popular comparisons to other Recruiting products and more." source_url: "https://www.capterra.com/p/204052/Gem/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Gem Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gem ## What is Gem? Gem is the AI-first recruiting platform built for better outcomes, not more tools. Gem combines ATS, CRM, sourcing, scheduling, and pipeline analytics into a connected system, with AI built into every workflow. Recruiters end up spending less time on busywork and more time with candidates. Gem works alongside your existing ATS or as a full replacement, depending on what your team needs. Over 1,200 organizations — including Anthropic, Zillow, Walgreens, Carmax, Robinhood, and Doordash — run their recruiting on Gem. Recruiters using Gem see up to 5x productivity gains, and teams cut recruiting technology costs by 30 to 50 percent by consolidating their stack. ## What is Gem used for? [Recruiting](https://www.capterra.com/recruiting-software/)[Recruiting Agency](https://www.capterra.com/recruiting-agency-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/) Overall rating Based on 125 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 2% Starting price $135 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gem alternatives Highest Rated [4.6 (3,653)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,306)](https://www.capterra.com/p/125768/Zoho-Recruit/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (10,961)](https://www.capterra.com/p/130706/ZipRecruiter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [4.6 (1,268)](https://www.capterra.com/p/226634/CEIPAL-ATS/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/204052/Gem/alternatives/) ## FAQs about Gem Overview ### What problems does Gem solve? Gem solves manual, inconsistent candidate outreach and scattered sourcing records by automating personalized email sequences, follow-ups, and engagement tracking. It centralizes prospects, notes, tags, projects, and ATS-linked activity, while dashboards expose pipeline bottlenecks and campaign results. Sourcers, recruiters, recruiting leaders, and hiring teams benefit most when managing high-volume passive-candidate pipelines. Answer based on 99 reviews Overview ### Which roles and teams benefit most from Gem? Gem is most used by recruiters, technical recruiters, and sourcers who manage candidate pipelines, outreach, and follow-up across hiring roles. Talent acquisition leaders and recruiting managers use it to track team activity and hiring progress, while recruiting coordinators support scheduling and candidate handoffs. Executive and clinical recruiters apply it to specialized searches. Answer based on 125 reviews Overview ### What company size and industries is Gem built for? Gem is used by organizations of all sizes to run recruiting, with small businesses representing 37% of reviewers and enterprises 34%. It is most common in Computer Software (27%), followed by Staffing and Recruiting (12%) and Information Technology and Services (8%), while midsize businesses account for 30% of reviewers. Answer based on 125 reviews Features and Usability ### What are the key features of Gem? Gem includes reporting and analytics for tracking recruiting activity and sharing hiring data, plus candidate management with pipeline stages and kanban views. Its talent acquisition features support candidate sourcing, resume search and parsing, CRM histories, and personalized email sequences and templates for outreach and follow-up. Answer based on 46 reviews Pricing ### How much does it cost and what fees or limitations are included? Gem starts at $135 per month on the Startups flat-rate plan, which includes 500 AI Sourcing credits, ATS, analytics, CRM, scheduling, and sourcing and outreach automation. A free trial is available. Pricing feedback is mixed: some users call it expensive, and others note extra costs for certain features. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does Gem integrate with? Gem integrates with more than 50 third-party tools, including reviewer-confirmed Greenhouse, Lever, LinkedIn Recruiter, and Calendly. Its catalog also includes ATS, HR, sourcing, and recruiting platforms such as Ashby, Avature, BambooHR, GitHub, Gmail, Checkr, and Docusign for candidate management, outreach, scheduling, and hiring workflows. Answer based on 42 reviews Getting Started and Support ### What training and onboarding options does Gem offer? Gem provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual self-paced guidance. Answer based on 3 reviews Getting Started and Support ### What customer support options does Gem offer, and how do users rate the experience? Gem offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often report quick, effective help with bugs and technical issues, including same-day resolutions. However, some describe slower responses, difficulty reaching account management, and support staff who lacked product knowledge during more serious problems. Answer based on 17 reviews Email automation ### How well does Gem automate recruiting email outreach? Gem automates recruiter email outreach with customizable sequences, scheduled follow-ups, personalization, and engagement tracking. Recruiting teams value reminders that prevent missed touches and campaign data for refining messages. LinkedIn outreach remains partly manual, however, and some users encounter delivery, email-finding, or workflow clarity issues. Answer based on 47 reviews ## Who uses Gem? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 11,304 Recruiting reviews Capterra data shows that buyers of recruiting software rank the following features as their top priorities: - **Application Management** (**46%** of reviewers rated this feature as critical) - **Applicant Tracking** (**47%**) - **Job Posting** (**49%**) Gem supports all three of the features reviewers rate highest: **Application Management**, **Applicant Tracking**, and **Job Posting**. Together, these capabilities help businesses manage candidate pipelines, keep hiring activity organized, and publish openings efficiently, allowing teams to move candidates through the recruiting process with better speed and visibility. Job Posting 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) Resume Search 3.9 (41) 43.90% of 41 reviewers that rated this feature as important or highly important Search through the software for stored resumes Candidate Management 4.6 (81) 65.43% of 81 reviewers that rated this feature as important or highly important Gem offers you a visual, centralized way to track candidates, their status, and communication history. Users think it streamlines managing prospects, integrates with Greenhouse, and makes it easier to organize, follow up, and collaborate across recruiting teams. Resume Database 3.8 (17) 47.06% of 17 reviewers that rated this feature as important or highly important A searchable repository of candidate profiles Reporting/Analytics 4.6 (72) 72.22% of 72 reviewers that rated this feature as important or highly important With this capability, you gain clear dashboards, pipeline analytics, and customizable reports to track outreach, candidate engagement, and team performance. Reviewers appreciate sharing reports with hiring managers, A/B testing messaging, and leveraging data for workflow adjustments and productivity insights. Email Marketing 4.6 (45) 68.89% of 45 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Gem 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Candidate Management: Gem offers you a visual, centralized way to track candidates, their status, and communication history. Users think it streamlines managing prospects, integrates with Greenhouse, and makes it easier to organize, follow up, and collaborate across recruiting teams. - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Sourcing: Proactive search for potential hires to fill current and future job openings and build talent pipelines - Candidate Tracking: Record interactions, notes, and developments with candidates - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Referral Management: Manage and track employee referrals for open job positions - Interview Management: Create and track interviews with a reminder system - Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview - Job Management: Manage and track all job information and associated tasks - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Recruiting Firms: Designed to be used by external or 3rd party recruiting or staffing firms - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: With this capability, you gain clear dashboards, pipeline analytics, and customizable reports to track outreach, candidate engagement, and team performance. Reviewers appreciate sharing reports with hiring managers, A/B testing messaging, and leveraging data for workflow adjustments and productivity insights. - Resume Database: A searchable repository of candidate profiles - Resume Parsing: Automates the extraction and analysis of key information from resumes or CVs - Resume Search: Search through the software for stored resumes - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Recruiting: Process of recruiting candidates through social media platforms such as LinkedIn, Facebook, Twitter and more - Talent Acquisition: Recruiting, tracking, and interviewing candidates and onboarding/training new employees - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (125) 4.6 Based on 125 reviews ## Pricing Value for money 4.5 (81) Free Trial [View pricing plan details](https://www.capterra.com/p/204052/Gem/pricing/) Startups $135.00 Flat Rate,Per Month It includes: - ATS - CRM - Sourcing & outreach automation - AI Sourcing: 500 credits per month - Scheduling - Analytics Growth Custom Quote Available It includes: - Unlimited AI Sourcing - SSO, SOC 2 type II reporting, Enterprise Custom Quote Available It includes: - ATS connector Value for money 4.5 (81) 4.5 Based on 81 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Deel](https://www.capterra.com/p/205015/Deel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (104) 4.6 Based on 104 reviews ## User reviews Overall rating 4.7 Based on 125 reviews Filter by rating Counts reflect reviews available in this feed. 5(95) 4(27) 3(1) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Human Resources Specialist Used the software for: 3-5 years ### "Power Recruiting Platform!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 Pros Gem offer an excellent customer support that is responsive and knowledgeable. Gem capabilities for building and maintaining engaged candidate pipelines is awesome!! easy to use reporting tools for tracking key recruiting metrics and making data driven decisions. Cons Some advanced analytics and reporting that gem offers can take time to learn and configure and integration setup with our Smartrecruiters ATS was a little complicated that required support to get it done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anthony S. CPO Used the software for: 1-3 years ### "OK CRM Recruiting Tech Undermined by a Weak Post-Sale Service Model" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 July 28, 2026 Gem is a case study in why enterprise software should be evaluated as both technology and service infrastructure. I approach this review from a fairly broad comparative base. I have worked with multiple ATS, sourcing, recruiting, HRIS, payroll, benefits, performance, analytics, and AI-enabled platforms, and currently have responsibility across an organizational technology ecosystem containing more than 175 systems and applications. I therefore do not expect every SaaS vendor to provide unlimited consulting or immediate access to a dedicated representative. Tiered support models and capacity constraints are normal. What is not normal, in my experience, is the degree of effort required here to obtain substantive assistance after concerns have already been escalated. The chronology matters. We raised support concerns in June after reaching out multiple times without receiving the expected follow-through. After renewal, when we attempted to address implementation and adoption concerns, we were directed toward a generic support channel. We escalated again. A Customer Success leader became involved. After a live session that did not provide enough time to address the issues, the follow-up consisted largely of on-demand webinars, followed by another narrowly scoped session. When I explicitly explained that the allotted time had repeatedly proven inadequate and requested 45–60 minutes, the request was declined because of Gem's “bandwidth constraints.” There is also a subtle but important customer-experience issue in the language throughout these interactions. The communications are courteous. The problem is not tone in the conventional sense. It is where responsibility is repeatedly placed. The customer is asked to review additional materials, narrow the discussion, prepare specific questions, and make the interaction more efficient because the vendor cannot allocate additional time. Individually, each request is reasonable. Collectively, after repeated escalation regarding inadequate support, they reveal a service model oriented toward managing vendor capacity rather than resolving the customer's underlying problem. That distinction matters. A sophisticated software product inevitably creates questions that cannot always be resolved through webinars or documentation. Customer Success should add diagnostic value: understanding the customer's environment, identifying configuration or adoption gaps, translating product capability into workflow, and staying engaged long enough to determine whether the problem has actually been solved. Our previous experience with Gem demonstrated exactly that kind of partnership, which is why I do not view the current experience as an inherent limitation of the product. It appears to be a deterioration in the service model surrounding it. For prospective buyers, my recommendation is therefore qualified rather than categorical: evaluate Gem on the strength of the technology, but conduct equal diligence on the post-sale service model. Before signing, establish exactly who will own your account after implementation; whether you have a named Customer Success resource; what live advisory support is actually included; typical meeting duration and availability; escalation procedures; and what happens when self-service materials do not resolve an issue. If those elements matter to your implementation or operating model, obtain the expectations in writing. Gem remains a capable platform. But software value is not merely a function of features. It is the combination of functionality, adoption, implementation quality, access to expertise, and the vendor's willingness to assume ownership when something is not working. On the technology itself, Gem remains competitive. On Customer Success, based on our recent experience, I would exercise considerable caution. Pros I have worked with numerous applicant tracking, recruiting CRM, sourcing, and AI-enabled talent platforms, and currently oversee an HR technology environment involving more than 175 systems and applications across our organization. Against that reference set, Gem remains a capable recruiting technology product. Its core strengths are sourcing, candidate pipeline development, sequencing, and the consolidation of recruiting activity into a relatively intuitive interface. The learning curve is reasonable for experienced recruiting professionals, and the platform can materially improve recruiter efficiency when configured and supported properly. Importantly, our experience with Gem was not always negative. We previously had a Customer Success partner who was highly accessible, knowledgeable, and willing to spend the time necessary to understand our recruiting environment. That experience demonstrated that Gem can pair a strong product with strong service. The contrast with our current experience is therefore particularly notable. Cons Among the HR technology vendors I have worked with, our recent service experience with Gem has been among the poorest. The issue is not a single delayed email or an isolated interaction. It is the cumulative pattern: limited ownership, repeated handoffs, reliance on generic support channels and prerecorded material, constrained access to live expertise, and a noticeable difference between the attentiveness surrounding renewal and the support available afterward. We first documented concerns about unanswered support requests on June 12. By July 2, I had explicitly identified responsiveness, ownership, implementation support, and follow-through as the problem. Subsequent escalation led to a Customer Success conversation, but that session itself was shorter than necessary and did not resolve the outstanding issues. The next step was to review several on-demand webinars before another targeted session could be scheduled. The most revealing interaction came later. After explaining that 30 minutes had repeatedly been insufficient, I asked whether 45–60 minutes could be accommodated, noting that our previous Customer Success partner routinely reserved 45 minutes and often remained longer when the work required it. The response acknowledged the need but stated that, “due to bandwidth constraints,” calls had to remain limited to 30 minutes and instructed us to “Please come prepared.” That exchange captures the broader problem. We were not asking Gem to compensate for a lack of preparation. We were asking for sufficient access to expertise to properly use a platform for which we are already paying. “Bandwidth constraints” may be an understandable internal operating reality. From the customer's perspective, however, vendor capacity should not become the mechanism by which adequate support is rationed—particularly after the customer has already escalated concerns about inadequate support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Recruiter Used the software for: Less than 1 year ### "I am loving GEM!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2022 I have really enjoyed Gem and would highly recommend that you try it out! You can also create a dashboard of analytics on projects you create and on positions linked to your ATS which can really help to paint a picture for hiring teams. Pros My favorite thing about Gem is that it integrates with my ATS system as well as LinkedIn Recruiter. I am able to see if my colleagues have added a potential candidate to a project or reached out to them. Reaching out to the same candidates provides a bad experience. Gem uses personal email addresses which adds a personal touch when reaching out. I also love the fact that I can set up dates/times for messages to go out, 5 and 6 days after each message. This feature is customizable and the analytics prove that candidates will respond even on the third try. With Gem, you don't have to worry about anything, your email sequences are scheduled once you send out your first message. It's a wonderful tool that has helped me find great passive candidates for my roles. Cons I would say there are many times where the email address is incorrect or is no longer in use. My solution to that is to send an introductory message through LinkedIn (only once) and then send the full sequence in Gem that way you are hitting both sides in case the individual does not have an email. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris M. Director of Talent Used the software for: 1-3 years ### "Gem is the choice tool for your sourcing needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 30, 2020 Overall we are very happy with Gem has our primary sourcing and outreach platform. We are also happy with the support from the team who are quick to respond to any issues as well as being open to feedback and product enhancements. Pros Gem is a very intuitive product and may not have the bells and whistles of some of the other sourcing tools in the market, but what it can do - it does really well. The ability to customize drip campaigns and A/B test your sourcing outreach is the primary reason that we chose Gem, coupled with the ability to send on behalf of leaders across your organization also enables you to be more successful in your outreach. What's more, Gem can accurately identify and source direct email contacts for prospects to allow you to connect with candidates easily. Cons As with any data sources, the email lookup is not always going to be 100% accurate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David B. David Used the software for: 3-5 years ### "Stay Away From This Product!" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 3, 2023 In 2021 product was good But in 2022 the product went completely downhill following mass layoffs Account Management is unreachable, and customer support do not understand the productUser Account can be terminated at any point with no explanation Over 100,00 candidates lost Millions of dollars in potential deals down the drain Pros The text campaigns and sequences are very good Cons Less than 5% accurate emails for candidatesNo live chat for Customer SupportNo communication on the relationship with Account Management Resume search engine does not work The system does not prevent duplicate entries Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Recruiting Used the software for: 3-5 years ### "Useful for sourcing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 November 9, 2023 Pros Gem is a useful tool for finding contact information and creating nurture campaigns easily. Its easy to use and started building out a marketing and an ATS, so having a Gem ecosystem. Cons the support could be much better, working with support on problems is slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Talent Sourcer Lead Used the software for: 1-3 years ### "Great experience using Gem" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2022 Great Pros Easy to use, Great report analytics Ability to personalize messages and send automatic follow-ups Cons Email finding function. Outside USA this works really bad Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Talent Acquisition Manager Used the software for: Less than 1 year ### "Useful Product that Helps a Busy Recruiter Stay Organized and Informed " 4.0 December 4, 2022 Pros The ease of use and streamlining workflow. Makes follow up easy and candidate management/relationships more attainable. Cons That more analytics insight even for just user is an extra cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Recruiting Coordinator Used the software for: Less than 1 year ### "Gem Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 24, 2023 Access to data and keeping track of candidate outreach (sequences). Pros Gem makes it so easy to create projects and build talent pipelines using the Gem extension. Cons I sometimes have issues with boolean searches not yielding results. A simple refresh usually does the trick Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Recruiting Operations and Sourcing Used the software for: Less than 1 year ### "Gem beautifully automates so much of sourcing outreaches and reporting with graphs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2022 Pros Categorizing prospects into projects, automatic detection of whether they replied to outreaches, the sequence/outreach automation is great, the data analytics seem helpful too though I haven't spent much time on it. Cons I had to troubleshoot with tech support about correctly counting prospects as converted to candidates since at first it wasn't doing that for all candidates that were in our ATS, but it seems to have self-corrected or been corrected by support. I'd make it a little easier to add notes about candidates and make them visible on the project columns, and also make a way to manually mark as converted to candidate on the ATS (maybe by linking on the ATS) if it doesn't automatically detect. Also I'm not sure why I sometimes have to manually add in a prospects info when adding to Gem from Linkedin, but if that could be better automated that could save time and make sourcing less burdensome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204052/Gem/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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