--- title: "Page 2 | Gem Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Gem the right Recruiting solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/204052/Gem/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Gem 4.7 (125) [View alternatives](https://www.capterra.com/p/204052/Gem/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 2 - Reviews of Gem ## Showing most helpful reviews Showing 26-50 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony S. CPO Airlines/Aviation Used the software for: 1-2 years ### "OK CRM Recruiting Tech Undermined by a Weak Post-Sale Service Model" July 24, 2026 2.0 Gem is a case study in why enterprise software should be evaluated as both technology and service infrastructure. I approach this review from a fairly broad comparative base. I have worked with multiple ATS, sourcing, recruiting, HRIS, payroll, benefits, performance, analytics, and AI-enabled platforms, and currently have responsibility across an organizational technology ecosystem containing more than 175 systems and applications. I therefore do not expect every SaaS vendor to provide unlimited consulting or immediate access to a dedicated representative. Tiered support models and capacity constraints are normal. What is not normal, in my experience, is the degree of effort required here to obtain substantive assistance after concerns have already been escalated. The chronology matters. We raised support concerns in June after reaching out multiple times without receiving the expected follow-through. After renewal, when we attempted to address implementation and adoption concerns, we were directed toward a generic support channel. We escalated again. A Customer Success leader became involved. After a live session that did not provide enough time to address the issues, the follow-up consisted largely of on-demand webinars, followed by another narrowly scoped session. When I explicitly explained that the allotted time had repeatedly proven inadequate and requested 45–60 minutes, the request was declined because of Gem's “bandwidth constraints.” There is also a subtle but important customer-experience issue in the language throughout these interactions. The communications are courteous. The problem is not tone in the conventional sense. It is where responsibility is repeatedly placed. The customer is asked to review additional materials, narrow the discussion, prepare specific questions, and make the interaction more efficient because the vendor cannot allocate additional time. Individually, each request is reasonable. Collectively, after repeated escalation regarding inadequate support, they reveal a service model oriented toward managing vendor capacity rather than resolving the customer's underlying problem. That distinction matters. A sophisticated software product inevitably creates questions that cannot always be resolved through webinars or documentation. Customer Success should add diagnostic value: understanding the customer's environment, identifying configuration or adoption gaps, translating product capability into workflow, and staying engaged long enough to determine whether the problem has actually been solved. Our previous experience with Gem demonstrated exactly that kind of partnership, which is why I do not view the current experience as an inherent limitation of the product. It appears to be a deterioration in the service model surrounding it. For prospective buyers, my recommendation is therefore qualified rather than categorical: evaluate Gem on the strength of the technology, but conduct equal diligence on the post-sale service model. Before signing, establish exactly who will own your account after implementation; whether you have a named Customer Success resource; what live advisory support is actually included; typical meeting duration and availability; escalation procedures; and what happens when self-service materials do not resolve an issue. If those elements matter to your implementation or operating model, obtain the expectations in writing. Gem remains a capable platform. But software value is not merely a function of features. It is the combination of functionality, adoption, implementation quality, access to expertise, and the vendor's willingness to assume ownership when something is not working. On the technology itself, Gem remains competitive. On Customer Success, based on our recent experience, I would exercise considerable caution. Pros I have worked with numerous applicant tracking, recruiting CRM, sourcing, and AI-enabled talent platforms, and currently oversee an HR technology environment involving more than 175 systems and applications across our organization. Against that reference set, Gem remains a capable recruiting technology product. Its core strengths are sourcing, candidate pipeline development, sequencing, and the consolidation of recruiting activity into a relatively intuitive interface. The learning curve is reasonable for experienced recruiting professionals, and the platform can materially improve recruiter efficiency when configured and supported properly. Importantly, our experience with Gem was not always negative. We previously had a Customer Success partner who was highly accessible, knowledgeable, and willing to spend the time necessary to understand our recruiting environment. That experience demonstrated that Gem can pair a strong product with strong service. The contrast with our current experience is therefore particularly notable. Cons Among the HR technology vendors I have worked with, our recent service experience with Gem has been among the poorest. The issue is not a single delayed email or an isolated interaction. It is the cumulative pattern: limited ownership, repeated handoffs, reliance on generic support channels and prerecorded material, constrained access to live expertise, and a noticeable difference between the attentiveness surrounding renewal and the support available afterward. We first documented concerns about unanswered support requests on June 12. By July 2, I had explicitly identified responsiveness, ownership, implementation support, and follow-through as the problem. Subsequent escalation led to a Customer Success conversation, but that session itself was shorter than necessary and did not resolve the outstanding issues. The next step was to review several on-demand webinars before another targeted session could be scheduled. The most revealing interaction came later. After explaining that 30 minutes had repeatedly been insufficient, I asked whether 45–60 minutes could be accommodated, noting that our previous Customer Success partner routinely reserved 45 minutes and often remained longer when the work required it. The response acknowledged the need but stated that, “due to bandwidth constraints,” calls had to remain limited to 30 minutes and instructed us to “Please come prepared.” That exchange captures the broader problem. We were not asking Gem to compensate for a lack of preparation. We were asking for sufficient access to expertise to properly use a platform for which we are already paying. “Bandwidth constraints” may be an understandable internal operating reality. From the customer's perspective, however, vendor capacity should not become the mechanism by which adequate support is rationed—particularly after the customer has already escalated concerns about inadequate support. Review Source Stephanie M. Human Resources Specialist Architecture & Planning Used the software for: 2+ years ### "Power Recruiting Platform!!!!" September 22, 2026 5.0 Pros Gem offer an excellent customer support that is responsive and knowledgeable. Gem capabilities for building and maintaining engaged candidate pipelines is awesome!! easy to use reporting tools for tracking key recruiting metrics and making data driven decisions. Cons Some advanced analytics and reporting that gem offers can take time to learn and configure and integration setup with our Smartrecruiters ATS was a little complicated that required support to get it done. Review Source CB Cynthia B. Talent Acquisition Team Lead Staffing and Recruiting Used the software for: 1-2 years ### "Easy to use for recruiters, powerful collaboration and reporting for teams" August 29, 2025 5.0 Gem is a great tool both for day-to-day recruiting productivity and for leadership visibility. It saves time, improves collaboration, and provides strong insights, but the cost and ATS limitations should be considered depending on your stack. Pros Gem is extremely easy to use. Setting up sequences is quick and practical, and the wide range of placeholders makes it easy to personalize outreach at scale. I really value the ability to add notes and tags to candidates, which makes team collaboration smooth and transparent. From a recruiter’s perspective, it feels almost like an ATS — the filters are very detailed, and you can scrape/search efficiently when looking for specific profiles. Another big plus is being able to reuse your own database and talent pools over time, which reduces reliance on external sourcing tools. From a team lead perspective, the reporting dashboards make it easy to track pipeline health and recruiter performance, which is very valuable for scaling teams. Cons It is on the expensive side, especially since you still need another tool for actual sourcing. Nowadays, many sourcing platforms also include emailing capabilities, which makes Gem feel like an additional investment. The ATS integrations also feel somewhat limited at times and require extra checks. Review Source GB Gedion B. Customer Manager Media Production Used the software for: 2+ years ### "Amazing candidate relationship management software." March 24, 2025 4.0 Gem has provided us with improved reporting capabilities and enabled us to effectively manage recruiting campaigns. Pros The software is straightforward and has very reliable reporting tools that makes implementation seamless. Cons The product is very effective. I have not found flaws associated with its implementation. Review Source Mathieu L. Recruiter Information Technology and Services Used the software for: 2+ years ### "A great tool, a lot of potential to be a real gem" February 3, 2025 4.0 The tool can definitely be improved to improve the sourcer/recruiter experience but I'm glad GEM is part of our sourcing workflow! Pros I particularly like the collaboration possibilities in GEM. I'm heavily relying on shared projects with my teammates and finding a good workflow is easy with GEM. Cons I wish GEM (1) could improve the filtering options in projects because filtering isn't the smoothest experience I've had so far and the tool has the potential for more and (2) could give us more freedom in building our own dashboards. There are many widgets available (which is great) but it makes it hard to quickly build the dashboards we want - we have to play around with the tool before, in order to find the best variables. Switched from [Eightfold AI](https://www.capterra.com/p/221474/Eightfoldai/) The previous tool wasn't necessarily adopted by the internal users. Review Source SV Samuel V. Recruitment Manager Computer Software Used the software for: 2+ years ### "Sam @ Shippo reviews Gem!" January 10, 2023 5.0 Overall, I think Gem is an amazing tool. It's become a critical part of my sourcing toolkit. I especially cannot driving significant hiring volume without using a tool such as this Pros The fact that I can email candidates directly on their personal emails, the email sequencing capabilities, the ATS integration, the granular analytics, the email templates (+ plug and play variables -- especially the {{reason}} variable), and the dashboard that I can use to monitor the product usage of my directs Cons I wish the success rate and accuracy of the email scraping capabilities were closer to 100%. Sometimes the plug-in can be a bit buggy and unusuableSometimes candidate first and last names don;'t auto-populateI wish there was a clearer distinction (or I better understood) why to use Gem projects vs. LinkedIn RecruiterGiven how expensive LinkedIn Recruiter is and how tight the economy is at the moment, I wish there were more features and/or product design choices that make Gem a tool that can offer significant value even when not paired with a LinkedIn Recruiter seat Review Source RR Ryan R. Head of Talent Financial Services Used the software for: 2+ years ### "Great Recruiting & Sourcing Tool! " August 10, 2022 4.0 Overall, Gem is a great tool for any company's recruiting stack. It's got a ton of features, great integrations, and they're backed by top tier VCs! Pros I like that Gem has a strong database of email addresses that they verify, their reporting and analytics is very useful for identifying bottlenecks in the recruiting & sourcing process, reviewing top of funnel metrics for the team, and measuring template effectiveness when reaching out to candidates. Cons I believe the user interface is a bit clunky and could honestly use a design make-over. Alternatives considered [ContactOut](https://www.capterra.com/p/238291/ContactOut/) Reason for choosing Gem Gem was just an all around better solution - had more capabilities and their email database was definitely more accurate! Gem's pricing was also aligned with what I was able to spend at an earlier stage start-up. Review Source ŠH Štěpán H. Technical Sourcer Information Technology and Services Used the software for: 6-12 months ### "Close to perfect" April 5, 2023 4.0 Pros I love the amount of features I can leverage without feeling overwhelmed by the amount of information. Gem feels very intuitive and well-designed. The feature I love the most are sequences (and their analytics), which are the biggest time saver & continuous improvement tool when it comes to messaging candidates. Cons Although I love sequences, I wish there was a way to automate LinkedIn messages as well, which are currently semi-manual (still very intuitive with an easy copy/paste interface and reminders). The other thing I'm missing is more visual alerts on active candidates, so team mess-ups can be avoided for candidates who have recent activity or important notes in their activity tab, which sometimes doesn't show up in the sidebar overview. Review Source Ryan S. Recruiter, Technical Solutions Computer Software Used the software for: Less than 6 months ### "I love Gem!" April 13, 2023 5.0 Gem has definitely made me a better recruiter and made my job easier. Pros Having reminders for InMails and getting emails sent automatically through gem is a GAME CHANGER. I am not the most organized person, so in the past I would have candidates fall through the cracks if I missed messaging them for 2nd, 3rd, 4th touch points. Now I get reminders or have it done automatically. Cons I cannot think of any cons of using Gem so far. I use it daily for candidate messaging and management, I have enjoyed it a ton. Switched from [Eightfold AI](https://www.capterra.com/p/221474/Eightfoldai/) Eightfold kind of sucked for us, it wasn't intuitive, the resume search was clunky and messaging with Eightfold wasn't as easy as it is with Gem. Review Source VR Verified Reviewer Lead Talent Acquisition Computer Software Used the software for: 2+ years ### "GEM has evolved and is getting better" August 9, 2023 5.0 its an ok product now, it used to be a game changer but it's not innovating enough Pros It's way to manage new outbound candidates/prospects that you sourced to fit your openings. Cons It's getting to the point of asking..what else can GEM Do? Beyond managing / CRM / outbound.... Alternatives considered [hireEZ](https://www.capterra.com/p/177502/Hiretual/) Reason for choosing Gem the ability to import candidates from linkedin to GEM and ability to track campaign was really key Review Source KU Katie U. Recruiter Automotive Used the software for: 2+ years ### "Gem is ESSENTIAL to your recruiting needs!" March 8, 2022 5.0 I have been using Gem for over two years and can't imagine recruiting without it. It keeps candidates organized, the AI is amazing, and its a great resource for reaching out to people that you could have never reached out to before. Pros I love that you can track who has opened your messages, clicked on your links, email got bounced, etc. It really helps to target people so that they can actually view your message. This is essential to recruiting since half the battle is getting your message to the candidate in the first place. Cons I think the filters could be more easily used. I am often trying to filter and not sure the EXACT words used to filter through my candidates. Having a go-to list would be great. Ex: unopened, read, etc. Reason for choosing Gem I've always used Gem so it was an easy choice. Review Source VR Verified Reviewer Sourcer Computer Games Used the software for: 2+ years ### "Gem is the best tool for sourcing on the market " September 8, 2022 5.0 Pros Gem has made sourcing so much simpler, our ability to track our pipeline very simple, and I can look through my statistics and make adjustments based on the data. It's very easy to use, I've been able to teach my peers and hiring managers how to use and implement within 30 minutes and have them up and running! It integrates with Greenhouse very easily. The ability to nurture email campaigns to candidates is the best I've ever found. Cons Occasionally the data can be incorrect, but that is one of the only cons about gem. I wish we could see the likely hood of a candidate to respond would be helpful moving forward. I also wish it would allow for an easier scheduling method for inmails and the ability to mark those in your response rates. Review Source VR Verified Reviewer lead Generation Specialist Staffing and Recruiting Used the software for: 6-12 months ### "GEM it is" September 15, 2022 4.0 Gem is really good for recruitment and obtaining data for better outreach, especially in Recruitment and HR roles. Pros This platform is really good especially in sourcing as it has automatic sequencing that will send follow-up emails which is time-saving. You could also integrate other software tools for seamless transfer of data. Cons interface as it's a little confusing but when you get the hang of it then you get comfortable Alternatives considered [Freshservice + Trello integration](https://www.capterra.com/p/178983/Freshservice-Trello-Integration/)[HubSpot CRM Integration for Jira](https://www.capterra.com/p/238778/HubSpot-CRM-Integration-for-Jira/) Reason for choosing Gem Gem is referred to us by one of the Manager success which gives us better reach rate Review Source Samantha Veronica S. Recruiter Human Resources Used the software for: 6-12 months ### "Friendly platform that makes recruitment processes easier and faster!" January 9, 2023 5.0 it's a great product for recruitment duties, easy to learn and use. Pros The two features that I like the most about Gem is the automation of the email campaign that save a lot of time in terms of candidate contact and the reports I can download to track team performance. Is very easy to read, understand and really helpful for our recruitment duties. Cons There's no way to share a project with my external clients, as an agency is a big deal cause I have to add the candidates to other document/platform to share with external stakeholder. Review Source AT Ashia T. Executive Sourcing Strategist Internet Used the software for: 6-12 months ### "Great product for sourcing and hiring professionals! " April 18, 2022 5.0 Very easy to use, intuitive. Pros The product is extremely easy to use and integrates seamlessly with Greenhouse. One of my favorite features is the ability to set up my sequences ahead of time. Additionally, the analytics on response response rates, sequences is unlike any other product I've used in my 10+ years of sourcing. The user interface is extremely well designed. Cons I'd be interested in seeing any other analytics that might be market related. Review Source Christopher K. Head of Talent Aviation & Aerospace Used the software for: 2+ years ### "Have used since 2020" September 15, 2022 4.0 Over all I am happy and positive about the product and would absolutely recommend as long as the features and improvements continue to be released Pros A very intuitive tool that allows you to stay in your workflow in LinkedIn while building pipeline and talent pools. Well priced and consistently improving over time. Cons The analytics are much improved, however there are filters that cannot be implemented often times at a department or team level. It would be ideal if there were more automated ways to highlight and autofill parts of a person's profile. Review Source VR Verified Reviewer Senior Sales Sourcer Hospital & Health Care Used the software for: 6-12 months ### "GEM works!" February 3, 2023 5.0 My experience with GEM has been really good, once I was able to use the software for a while. It was a learning curve but the articles and questions to answers GEM provides are helpful. I do feel there could be even more clarification to questions. The answers seem limited. Pros I like that this software is user friendly, and it helps tremendously in outreaches to candidates. The data and analytics provided really give you a great look into trends and patterns which help the whole sourcing and recruiting process. Cons I do find in some areas, the process of sending outreaches could be more clear. Specifically sending emails, vs inmails, there are different steps after the process such as "TO DO's" that may be missed if you didn't know they were needed. Review Source Response from Gem February 6, 2023 Hi there! Thank you for giving us a good review and providing feedback on our product. It's great to learn that Gem is helping you with candidate outreach and gaining data-driven insights, and we will take your feedback to continue optimizing our product. Pablo Ariel D. Lead Recruiter Human Resources Used the software for: 6-12 months ### "One of the best sourcing tools in the market!" June 10, 2022 5.0 Excellent, it beats any other sourcing tool out there. Pros Achieving superb response rate thanks to the sequences and how easy they are to set up. Not only it allows personalisation at scale, but it also gives you the tools to send highly personalised messages. Their reporting and analytics tool has saved me lots of time and is well-rounded in terms of the info that you can download from candidates. Cons There are mainly 2 things that I would love for them to improve: Making sure that the email that gem is showing is actually the email of the candidate (would be nice to know how it was generated to double check). It would be great if you could select candidates from a peoject/sequence and only download the info of those. Review Source Scott K. Recruiting Manager Computer Software Used the software for: 2+ years ### "I've brought GEM to 3 companies - clearly I'm a fan!" January 3, 2023 4.0 This is the 3rd company that I've introduced GEM to and all 3 are still using it. Pros I love how it integrates w/Greenhouse (our ATS) to see if the candidate is already engaged with us Cons Sometimes the extension isn't working well with Linkedin recruiter - in that you need to open the profile in public view rather than LIR. Alternatives considered [SeekOut](https://www.capterra.com/p/169878/SeekOut/)[ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/)[Entelo](https://www.capterra.com/p/131799/Entelo/) Review Source RA Rebecca A. Event Marketer Computer Software Used the software for: Less than 6 months ### "Gem is an essential recruiting tool." April 26, 2023 5.0 Pros It's really easy to use! Gem's integrations make leveraging data from event so easy. In the past, where other platforms don't encourage collaboration, Gem does.Gem is perfect for large teams with wide candidate pool in order to retain and share talent, which is super important in this new and competitive landscape. Cons Limited licenses can make the data analytics a bit manual when it comes to reviewing large sheets of data. My assumption is that this is to push you to get a pro license. Switched from [Eightfold AI](https://www.capterra.com/p/221474/Eightfoldai/) Eightfold did not have key integrations we needed like Splash. Also it was not as intuitive, hard to use, and didn't allow you to easily see into other projects. Most of all this tool was not GDPR compliant. Review Source MR Mark R. Senior Director, Talent Acquisition Biotechnology Used the software for: 1-2 years ### "Excellent Product!" May 11, 2022 5.0 Awesome! I would say GEM is a great partner to help achieve our Talent Acquisition goals. Our current ATS (Lever) does not offer some of the features this technology does. I'm so happy we decided to partner with GEM! Pros The technology offers a great dashboard experience for producing reports for our internal clients, they are easy to set up and share. We also use the technology to source, send sequenced messages, and manage a passive candidate pool. Great software, I would highly recommend it! Cons There are still some features that are in production or haven't made it to this state, but there are only a few of these situations. On one or two occasions, we've asked for enhancements our Account Manager/Tech Lead took our feedback and shared it with their Engineering team. To my surprise, our request made it into production and 2 weeks later the feature was created in the product. I'm super happy with the partnership and response from GEM. Review Source Blake J. Recruiting Manager Computer Software Used the software for: 1-2 years ### "I love using Gem and their team!" November 16, 2021 5.0 Through my experience working with Gem I've been able to harness our recruiting data to allow is to make huge strides with our Diversity recruiting goals as well as uncover insights that help us re-organize and become a more efficient team. The team at Gem has been very helpful and I love partnering with them as they certainly have been committed to enabling us to achieve our goals. Pros I love that it gives us the ability to track our recruiting efforts towards our Diversity goals. I also love how easy it is to automate sequences and email campaigns while also providing quantifiable data so we can continue to iterate on our strategies. Lastly, the reports are great to view recruiting pipeline health. Cons Whenever I think of something that could be improved on the team is quick to help me find the solution. I really enjoy partnering with their CS team. Review Source Sandra G. Clinical Recruiter Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing tool to source for candidates" May 6, 2022 5.0 I enjoy using Gem. It's a great tool that has kept on changing since early on. They keep making it better. Pros \- It's easy to send messages, engage with candidates by setting up reminders. Also, great analytics data. Cons The only feature that is missing is adding information when a prospect accepts the invitation to connect on LinkedIn. It has to be added as an InMail instead of using the personal LinkedIn messaging service. Reason for choosing Gem Early on, I relied on spreadsheets. In my previous company, we began using Gem and in my current role I asked to have Gem. Review Source SZ Serguei Z. Senior Corporate Recruiter Accounting Used the software for: Less than 6 months ### "Marketing campaign automation RULES!" April 28, 2022 5.0 Overall, I have had a very positive experience with Gem. It allowed me to reach targeted candidates in a planned and controlled way while helping me customize my marketing messages. Pros The Sequence functionality which is very clever and intuitive. Cons I've been having issues with uploading candidate profiles into out ATS. Perhaps it is a function of the customization and setup, I am not sure. Review Source VR Verified Reviewer Senior Recruiter Biotechnology Used the software for: 6-12 months ### "Life changing product for anyone in recruiting or talent acquisition!" August 16, 2022 5.0 Pros Scheduled sequences are the best! Love the automated follow ups. Cons In the To-Do’s and Check for Replies, there’s no bulk action option to confirm “No Reply” for InMail response to trigger the email / later stages of the scheduled sequence Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.