# Page 3 | Gem Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Gem the right Applicant Tracking solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204052/Gem/reviews --- Gem 4.7 (123) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Gem ## Showing most helpful reviews Showing 51-75 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Samantha L. Recruiter Internet Used the software for: 1-2 years ### "Easy to use - great way to stand out to candidates! " July 22, 2020 5.0 Pros I've been a user for over 2 years now. Gem is super user friendly and intuitive. Because the product is so intuitive it was very easy to get onboarded and comfortable with it. What I love most about the product is how it automatically catches mistakes like double emails to the same candidate, missing links in emails etc. Gem takes care of all the details so I don't have to. My job as a recruiter has gotten infinitely easier! I also just love the core product. When I was sourcing manually I would often forget to send 3rd and 4th follow up emails -- now Gem does all that for me. Lastly, the data Gem provides about each campaign has been SO valuable -- I now have all the information I need to adjust and adapt my approach based on what that data is telling me. Before Gem I was sort of flying blind, I ended up doing a lot of data analysis manually which was incredibly time consuming and frustrating and I was never 100% sure things were accurate. I am a big fan of this product! Cons Nothing really - I love this product! 's customer service is amazing so whenever we notice a bug or have issues with things not working well we've always been able to get everything fixed quickly. Review Source VR Verified Reviewer Technical Recruiter Translation and Localization Used the software for: 6-12 months ### "Gem is a good tool to use for reachouts" April 14, 2023 5.0 Great, easy to use. Pros is perfect tool for reach outs and sourcing, especially for a big team to follow who has approached candidates in past or perhaps they have already been in the process. I havent use mach pipeline and status functions. Cons That I need to download pdf to move candidate to Reason for choosing Gem Has more functions Review Source VR Verified Reviewer Recruiter Computer Software Used the software for: Less than 6 months ### "An All-in-One Talent CRM!" April 26, 2023 5.0 Pros This tool was overwhelming to understand at first- but only because it has so many features! I really enjoy how this tool allows me to manage my candidates all in one place- projects, notifications, reminders, etc. I especially enjoy: 1. How the notifications allow me to stay on top of my candidate pipeline, and 2. The detail of all the data in the dashboards! I've really enjoyed building out customized dashboards that allow me to better understand my top of funnel + overall recruiting process. Cons This is not a con for , but more for LinkedIn. I just wish the LI integration was better. Review Source VR Verified Reviewer Technical Recruiter Human Resources Used the software for: 6-12 months ### "Gem is Worth Buying " July 28, 2022 5.0 Pros The pros are it makes your work automated, super organised and all the data is collected very precisely Cons There are no cons as of now, I just wish it could find more email addresses and phone numbers Review Source RB Roberta B. Owner Staffing and Recruiting Used the software for: 1-2 years ### "Glad that I signed up " April 12, 2022 5.0 Pros Amazing tool to classify and organize data. Pivot to send mass emails Cons I wish they had a live customer service, however, they do answer very fast Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I didn't have good training, could understand the platform , also chrome extension is a life saver Review Source VR Verified Reviewer Sourcer Internet Used the software for: 2+ years ### "Cuts my work hours in half!" November 18, 2021 4.0 8/10 very satisfied. Pros It saves me so much with follow-ups, especially since I work on a high volume focused environment. Cons Sometimes, it can really slow down my computer/takes a while to load reports or send bulk messages. Review Source AM Amanda M. Technical Recruiter E-Learning Used the software for: 6-12 months ### "If you don't have Gem, you should! " October 12, 2022 4.0 Pros is one of the best software products I've used for daily use. Some of my favorite features include the talent pipeline, personalizing analytics dashboard, and the outreach stats to track which versions of sequences work best. Cons One thing that I think could be improved is getting daily, weekly or monthly reports for analytics that people have run before so you don't have to go back every time you want to. Review Source Oluwatomilola A. Talent Acquisition Manager Staffing and Recruiting Used the software for: 6-12 months ### "Great Product" May 12, 2022 5.0 8/10 Pros The fact that I can easily track candidates Cons Sending inmail sequence is not automated and that is a lot of stress Review Source PV Pedro V. Recruiting Operations Project Coordinator Real Estate Used the software for: 6-12 months ### "A complete recruiting tool box" June 14, 2022 5.0 Great! Pros Its reporting and performance management features are incredible. Incredible email and texting automations. With a wonderful UI and intuitive workflows, it helps throughout the whole recruitment process. Cons Issues with LinkedIn integrations; struggle loading prospects with the email/phone number auto searching function not providing consistent results. (Understandable, but with significant room for improvement) Review Source MB Marissa B. Talent Enablement Manager Computer Software Used the software for: 2+ years ### "GEM is the BEST" May 6, 2022 5.0 Pros is tackling problems that other recruiting tools have failed to tackle or don't do well enough. Everything I don't like about LinkedIn Recruiter, the ATS's I've used, the reporting tools, GEM has created a solutions and made those workflows easy and effective! Cons It can be hard to get adoption of the tool because many recruiters comes from roles where they either didn't have great tools or the tools they had were ineffective. There needs to be a champion at every company and a SME to help get the adoption. Review Source MB McKenzee B. HR Project Manager Consumer Services Used the software for: 6-12 months ### "Very Effective and Useful" November 17, 2022 5.0 Amazing. Pros Mass communication to candidates. Automatic completing of sequences. saves a lot of time when initially contacting prospects. Cons I do not have something that I like the "least". Reason for choosing Gem I was not involved in purchasing Review Source Response from Gem November 18, 2022 Hi McKenzee, thank you so much for giving us a good review. We are happy to learn that Gem can save you time and increase efficiency in candidate communication. CM Chris M. Director of Talent Computer Software Used the software for: 1-2 years ### "Gem is the choice tool for your sourcing needs" June 29, 2020 5.0 Overall we are very happy with has our primary sourcing and outreach platform. We are also happy with the support from the team who are quick to respond to any issues as well as being open to feedback and product enhancements. Pros is a very intuitive product and may not have the bells and whistles of some of the other sourcing tools in the market, but what it can do - it does really well. The ability to customize drip campaigns and A/B test your sourcing outreach is the primary reason that we chose Gem, coupled with the ability to send on behalf of leaders across your organization also enables you to be more successful in your outreach. What's more, Gem can accurately identify and source direct email contacts for prospects to allow you to connect with candidates easily. Cons As with any data sources, the email lookup is not always going to be 100% accurate. Alternatives considered [Entelo](https://www.capterra.com/p/131799/Entelo/) Reason for choosing Gem On recommendation from peers as well as the intuitiveness of the product compared to Entelo. Review Source cB cory B. Lead Recruiter Investment Management Used the software for: 2+ years ### "My only must have tool outside of LinkedIn Recruiter and an ATS" November 8, 2022 5.0 Pros I like how you can set up drip email campaigns and even thought sending inmails is manual, it's much better to remind you when you have to send that follow up(2nd, 3rd) whereas before it would be a one and done. Cons I'm curious to explore more about the pipeline/stage analystics connected with Greenhouse Review Source GR Glane R. Head of Social Media Staffing and Recruiting Used the software for: 6-12 months ### "Effective for Recruiting" September 7, 2022 5.0 Overall, is a great tool to message candidates and build good connection with them. It's easy to use and has many great features. I was able to place some candidates thru GEM. Pros \- Messaging Sequence - Integrated to LinkedIn - Easy to import bulk data Cons \- not that user friendly for EU due to GDPR policy - some emails redirects to junk or spam folder due to different email domains in EU - seldomly gets angry replies from candidates I message - have to reinstall the extension because it does not response sometimes (ie. open or save candidates to the project) Review Source EG Ethan G. Senior Recruiter Computer Software Used the software for: 2+ years ### "Secret Weapon" December 3, 2021 5.0 Pros \- Automates the sourcing process, allowing you to set up drip campaigns (either short bursts or long-term) - Data visualization in sourcing efforts - Ease of access to hiring teams to have insight into sourcing efforts Cons \- Manual inmail sequences - Difficult to setup/share drip campaigns with teammates - Expensive Review Source NM Nisha M. Sr. Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "A must have for Recruiters" July 19, 2022 5.0 The best software that saves time for recruiters. One can create a sequence and the will follow up automatically on the set time on the sourced candidates. Pros It saves a lot of time of following up with the candidates. One can create a sequence and the will follow up automatically on the set time on the sourced candidates Cons Nothing as such. I love using . However Gem can improve on getting higher number of email address when we link it with LinkedIn Recruiters account Review Source TA Terry A. Corporate Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Corporate Recruiter" April 7, 2022 5.0 Very good ! Pros You have to play around with but once you acquainted with the system yo can master it Cons The time to feel comfortable learning and working with it. And the wait time in changing from one screen to the next. Review Source Sandra P. Recruiter Information Technology and Services Used the software for: 6-12 months ### "Gem is an excellent tool for finding interesting candidates!" February 22, 2023 5.0 My experience with and the CS team has been great. It has helped me a lot with candidates' responses to my outreaches, so I would recommend it. Pros It makes the outreach process super easy and it helps to get more responses from candidates with the sequences.Integrates with a lot of tools, including our ATS (Greenhouse).Easy to use.Very helpful information in their guides.Amazing analytics tools. Cons I like everything about , so I don't have any negative comments. Review Source TV Tiffany V. Sr. Recruiter Biotechnology Used the software for: 2+ years ### "Recruiter's Dream" September 7, 2022 5.0 Overall I love it and I wholeheartedly know it saves me a ton of time! Thank you ! Pros It saves SO much time! It saves you a lot of typing as well, so it saves you ergonomically as well! I love how you can set templates for projects, that they are timed, and that they stop when someone replies... it is very intuitive and smartly made. Cons I would love a pop out of the person's LinkedIn page for a quick glance, rather than needing to open a whole new tab to see their profile from a sequence/project. Review Source RR Ryan R. Recruiting Manager, R&D Information Technology and Services Used the software for: 6-12 months ### "Gem - A Manager's Perspective" November 16, 2021 5.0 Pros was always the sourcing tool I wished I had when I was an individual contributor. As a manager, it is important that my team has the best tools to be competitive, to be successful, and to have fun with the job. Gem allows my team to source without feeling like they are limited by their tools. As a manager, Gem allows me to examine the top of the funnel and report back to the business in ways that ATS reporting just can't provide. Cons I would like to understand why sourcers love it, but recruiters don't seem to adopt so easily. Review Source John F. Technical Sourcer Internet Used the software for: 6-12 months ### "Turbo-charging Recruiting" June 14, 2022 5.0 Overall I feel like utilizing in my sourcing/recruiting function provides me with a competitive advantage to help attract and engage candidates. Pros Integrates seamlessly with ATS, LinkedIn, Calendly, etc. and provides excellent data on effectiveness of outreaches, candidate engagement with messaging (open rates, click rates, etc.), and qualitative sourcing information. Cons Sometimes the "download as pdf" feature can be a little slow or buggy, but it's generally responsive. Review Source MD Merlene D. Founder Human Resources Used the software for: 1-2 years ### "Excellent Product and value" February 9, 2023 5.0 Good and good support Pros Its user friendly and adds value to my daily work Cons That you can't share it with people outside of your organisation (Ie create a project and share it with a client) Review Source VR Verified Reviewer Recruiter Investment Management Used the software for: Less than 6 months ### "I'm grateful for Gem!" October 7, 2022 5.0 Pros has been an awesome tool to add to my recruiter toolkit. I recently started using it about 4 months ago and I love how easily it integrates with Greenhouse. I think my favorite part of Gem are all of the reporting dashboards our team has access to. I'm a visual person so I appreciate how easy it is to digest all of our Gem data on our various dashboards. Cons None that I can think of at this time, I only recently started using it. Review Source VR Verified Reviewer Talent Acquisition & Engagement Information Technology and Services Used the software for: Less than 6 months ### "Gem review" June 20, 2022 5.0 It really facilitates the recruitment work! Pros Very easy to use and accurate on the search. Cons Sometimes the integration between Lever and doesn't work and some candidates get lost. Also, sometimes the boolean search says that there are no results but if we erase it and re-enter the same boolean search it works again, so no big deal. Review Source VR Verified Reviewer Head of recruitment and employer branding Information Technology and Services Used the software for: 1-2 years ### "Gem helps us scale our sourcing" July 27, 2020 4.0 I love the start-up vibe they have and very helpful and competent team even if our timezones does not match. This is definitely a product that saves time and gives you and advantage compared to other companies. Pros The features that we use the most are sourcing for contact information and from then on send email workflows to save time and automate a big part of our work. Cons There are some features that are in the product, but not included if you don't pay an extra amount. The product costs a bit so I would love to have that included as well. Not yet an integration to our ATS Teamtailor, but its on the way. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.