# Page 3 | Gem Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Gem the right Applicant Tracking solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204052/Gem/reviews

---

Gem

4.7 (123)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of Gem

## Showing most helpful reviews

Showing 51-75 of 123 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SL

Samantha L.  
Recruiter  
Internet  
Used the software for: 1-2 years

### "Easy to use - great way to stand out to candidates! "

July 22, 2020

5.0

Pros

I've been a Gem user for over 2 years now. Gem is super user friendly and intuitive. Because the product is so intuitive it was very easy to get onboarded and comfortable with it. What I love most about the product is how it automatically catches mistakes like double emails to the same candidate, missing links in emails etc. Gem takes care of all the details so I don't have to. My job as a recruiter has gotten infinitely easier! I also just love the core product. When I was sourcing manually I would often forget to send 3rd and 4th follow up emails -- now Gem does all that for me. Lastly, the data Gem provides about each campaign has been SO valuable -- I now have all the information I need to adjust and adapt my approach based on what that data is telling me. Before Gem I was sort of flying blind, I ended up doing a lot of data analysis manually which was incredibly time consuming and frustrating and I was never 100% sure things were accurate. I am a big fan of this product!

Cons

Nothing really - I love this product! Gem's customer service is amazing so whenever we notice a bug or have issues with things not working well we've always been able to get everything fixed quickly.

Review Source

VR

Verified Reviewer  
Technical Recruiter  
Translation and Localization  
Used the software for: 6-12 months

### "Gem is a good tool to use for reachouts"

April 14, 2023

5.0

Great, easy to use.

Pros

Gem is perfect tool for reach outs and sourcing, especially for a big team to follow who has approached candidates in past or perhaps they have already been in the process. I havent use mach pipeline and status functions.

Cons

That I need to download pdf to move candidate to GEM

Reason for choosing Gem

Has more functions

Review Source

VR

Verified Reviewer  
Recruiter  
Computer Software  
Used the software for: Less than 6 months

### "An All-in-One Talent CRM!"

April 26, 2023

5.0

Pros

This tool was overwhelming to understand at first- but only because it has so many features! I really enjoy how this tool allows me to manage my candidates all in one place- projects, notifications, reminders, etc. I especially enjoy: 1. How the notifications allow me to stay on top of my candidate pipeline, and 2. The detail of all the data in the dashboards! I've really enjoyed building out customized dashboards that allow me to better understand my top of funnel + overall recruiting process.

Cons

This is not a con for Gem, but more for LinkedIn. I just wish the LI integration was better.

Review Source

VR

Verified Reviewer  
Technical Recruiter  
Human Resources  
Used the software for: 6-12 months

### "Gem is Worth Buying "

July 28, 2022

5.0

Pros

The pros are it makes your work automated, super organised and all the data is collected very precisely

Cons

There are no cons as of now, I just wish it could find more email addresses and phone numbers

Review Source

RB

Roberta B.  
Owner  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Glad that I signed up "

April 12, 2022

5.0

Pros

Amazing tool to classify and organize data. Pivot to send mass emails

Cons

I wish they had a live customer service, however, they do answer very fast

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

I didn't have good training, could understand the platform , also Gem chrome extension is a life saver

Review Source

VR

Verified Reviewer  
Sourcer  
Internet  
Used the software for: 2+ years

### "Cuts my work hours in half!"

November 18, 2021

4.0

8/10 very satisfied.

Pros

It saves me so much with follow-ups, especially since I work on a high volume focused environment.

Cons

Sometimes, it can really slow down my computer/takes a while to load reports or send bulk messages.

Review Source

AM

Amanda M.  
Technical Recruiter  
E-Learning  
Used the software for: 6-12 months

### "If you don't have Gem, you should! "

October 12, 2022

4.0

Pros

Gem is one of the best software products I've used for daily use. Some of my favorite features include the talent pipeline, personalizing analytics dashboard, and the outreach stats to track which versions of sequences work best.

Cons

One thing that I think could be improved is getting daily, weekly or monthly reports for analytics that people have run before so you don't have to go back every time you want to.

Review Source

Oluwatomilola A.  
Talent Acquisition Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Great Product"

May 12, 2022

5.0

8/10

Pros

The fact that I can easily track candidates

Cons

Sending inmail sequence is not automated and that is a lot of stress

Review Source

PV

Pedro V.  
Recruiting Operations Project Coordinator  
Real Estate  
Used the software for: 6-12 months

### "A complete recruiting tool box"

June 14, 2022

5.0

Great!

Pros

Its reporting and performance management features are incredible. Incredible email and texting automations. With a wonderful UI and intuitive workflows, it helps throughout the whole recruitment process.

Cons

Issues with LinkedIn integrations; struggle loading prospects with the email/phone number auto searching function not providing consistent results. (Understandable, but with significant room for improvement)

Review Source

MB

Marissa B.  
Talent Enablement Manager  
Computer Software  
Used the software for: 2+ years

### "GEM is the BEST"

May 6, 2022

5.0

Pros

GEM is tackling problems that other recruiting tools have failed to tackle or don't do well enough. Everything I don't like about LinkedIn Recruiter, the ATS's I've used, the reporting tools, GEM has created a solutions and made those workflows easy and effective!

Cons

It can be hard to get adoption of the tool because many recruiters comes from roles where they either didn't have great tools or the tools they had were ineffective. There needs to be a champion at every company and a SME to help get the adoption.

Review Source

MB

McKenzee B.  
HR Project Manager  
Consumer Services  
Used the software for: 6-12 months

### "Very Effective and Useful"

November 17, 2022

5.0

Amazing.

Pros

Mass communication to candidates. Automatic completing of sequences. Gem saves a lot of time when initially contacting prospects.

Cons

I do not have something that I like the "least".

Reason for choosing Gem

I was not involved in purchasing Gem

Review Source

Response from Gem

November 18, 2022

Hi McKenzee, thank you so much for giving us a good review. We are happy to learn that Gem can save you time and increase efficiency in candidate communication.

CM

Chris M.  
Director of Talent  
Computer Software  
Used the software for: 1-2 years

### "Gem is the choice tool for your sourcing needs"

June 29, 2020

5.0

Overall we are very happy with Gem has our primary sourcing and outreach platform. We are also happy with the support from the team who are quick to respond to any issues as well as being open to feedback and product enhancements.

Pros

Gem is a very intuitive product and may not have the bells and whistles of some of the other sourcing tools in the market, but what it can do - it does really well. The ability to customize drip campaigns and A/B test your sourcing outreach is the primary reason that we chose Gem, coupled with the ability to send on behalf of leaders across your organization also enables you to be more successful in your outreach. What's more, Gem can accurately identify and source direct email contacts for prospects to allow you to connect with candidates easily.

Cons

As with any data sources, the email lookup is not always going to be 100% accurate.

Alternatives considered

[Entelo](https://www.capterra.com/p/131799/Entelo/)

Reason for choosing Gem

On recommendation from peers as well as the intuitiveness of the product compared to Entelo.

Review Source

cB

cory B.  
Lead Recruiter  
Investment Management  
Used the software for: 2+ years

### "My only must have tool outside of LinkedIn Recruiter and an ATS"

November 8, 2022

5.0

Pros

I like how you can set up drip email campaigns and even thought sending inmails is manual, it's much better to remind you when you have to send that follow up(2nd, 3rd) whereas before it would be a one and done.

Cons

I'm curious to explore more about the pipeline/stage analystics connected with Greenhouse

Review Source

GR

Glane R.  
Head of Social Media  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Effective for Recruiting"

September 7, 2022

5.0

Overall, GEM is a great tool to message candidates and build good connection with them. It's easy to use and has many great features. I was able to place some candidates thru GEM.

Pros

\- Messaging Sequence - Integrated to LinkedIn - Easy to import bulk data

Cons

\- not that user friendly for EU due to GDPR policy - some emails redirects to junk or spam folder due to different email domains in EU - seldomly gets angry replies from candidates I message - have to reinstall the extension because it does not response sometimes (ie. open or save candidates to the project)

Review Source

EG

Ethan G.  
Senior Recruiter  
Computer Software  
Used the software for: 2+ years

### "Secret Weapon"

December 3, 2021

5.0

Pros

\- Automates the sourcing process, allowing you to set up drip campaigns (either short bursts or long-term) - Data visualization in sourcing efforts - Ease of access to hiring teams to have insight into sourcing efforts

Cons

\- Manual inmail sequences - Difficult to setup/share drip campaigns with teammates - Expensive

Review Source

NM

Nisha M.  
Sr. Recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "A must have for Recruiters"

July 19, 2022

5.0

The best software that saves time for recruiters. One can create a sequence and the Gem will follow up automatically on the set time on the sourced candidates.

Pros

It saves a lot of time of following up with the candidates. One can create a sequence and the Gem will follow up automatically on the set time on the sourced candidates

Cons

Nothing as such. I love using Gem. However Gem can improve on getting higher number of email address when we link it with LinkedIn Recruiters account

Review Source

TA

Terry A.  
Corporate Recruiter  
Staffing and Recruiting  
Used the software for: 2+ years

### "Corporate Recruiter"

April 7, 2022

5.0

Very good !

Pros

You have to play around with GEM but once you acquainted with the system yo can master it

Cons

The time to feel comfortable learning and working with it. And the wait time in changing from one screen to the next.

Review Source

Sandra P.  
Recruiter  
Information Technology and Services  
Used the software for: 6-12 months

### "Gem is an excellent tool for finding interesting candidates!"

February 22, 2023

5.0

My experience with Gem and the CS team has been great. It has helped me a lot with candidates' responses to my outreaches, so I would recommend it.

Pros

It makes the outreach process super easy and it helps to get more responses from candidates with the sequences.Integrates with a lot of tools, including our ATS (Greenhouse).Easy to use.Very helpful information in their guides.Amazing analytics tools.

Cons

I like everything about Gem, so I don't have any negative comments.

Review Source

TV

Tiffany V.  
Sr. Recruiter  
Biotechnology  
Used the software for: 2+ years

### "Recruiter's Dream"

September 7, 2022

5.0

Overall I love it and I wholeheartedly know it saves me a ton of time! Thank you Gem!

Pros

It saves SO much time! It saves you a lot of typing as well, so it saves you ergonomically as well! I love how you can set templates for projects, that they are timed, and that they stop when someone replies... it is very intuitive and smartly made.

Cons

I would love a pop out of the person's LinkedIn page for a quick glance, rather than needing to open a whole new tab to see their profile from a sequence/project.

Review Source

RR

Ryan R.  
Recruiting Manager, R&D  
Information Technology and Services  
Used the software for: 6-12 months

### "Gem - A Manager's Perspective"

November 16, 2021

5.0

Pros

Gem was always the sourcing tool I wished I had when I was an individual contributor. As a manager, it is important that my team has the best tools to be competitive, to be successful, and to have fun with the job. Gem allows my team to source without feeling like they are limited by their tools. As a manager, Gem allows me to examine the top of the funnel and report back to the business in ways that ATS reporting just can't provide.

Cons

I would like to understand why sourcers love it, but recruiters don't seem to adopt so easily.

Review Source

John F.  
Technical Sourcer  
Internet  
Used the software for: 6-12 months

### "Turbo-charging Recruiting"

June 14, 2022

5.0

Overall I feel like utilizing Gem in my sourcing/recruiting function provides me with a competitive advantage to help attract and engage candidates.

Pros

Integrates seamlessly with ATS, LinkedIn, Calendly, etc. and provides excellent data on effectiveness of outreaches, candidate engagement with messaging (open rates, click rates, etc.), and qualitative sourcing information.

Cons

Sometimes the "download as pdf" feature can be a little slow or buggy, but it's generally responsive.

Review Source

MD

Merlene D.  
Founder  
Human Resources  
Used the software for: 1-2 years

### "Excellent Product and value"

February 9, 2023

5.0

Good and good support

Pros

Its user friendly and adds value to my daily work

Cons

That you can't share it with people outside of your organisation (Ie create a project and share it with a client)

Review Source

VR

Verified Reviewer  
Recruiter  
Investment Management  
Used the software for: Less than 6 months

### "I'm grateful for Gem!"

October 7, 2022

5.0

Pros

Gem has been an awesome tool to add to my recruiter toolkit. I recently started using it about 4 months ago and I love how easily it integrates with Greenhouse. I think my favorite part of Gem are all of the reporting dashboards our team has access to. I'm a visual person so I appreciate how easy it is to digest all of our Gem data on our various dashboards.

Cons

None that I can think of at this time, I only recently started using it.

Review Source

VR

Verified Reviewer  
Talent Acquisition & Engagement  
Information Technology and Services  
Used the software for: Less than 6 months

### "Gem review"

June 20, 2022

5.0

It really facilitates the recruitment work!

Pros

Very easy to use and accurate on the search.

Cons

Sometimes the integration between Lever and Gem doesn't work and some candidates get lost. Also, sometimes the boolean search says that there are no results but if we erase it and re-enter the same boolean search it works again, so no big deal.

Review Source

VR

Verified Reviewer  
Head of recruitment and employer branding  
Information Technology and Services  
Used the software for: 1-2 years

### "Gem helps us scale our sourcing"

July 27, 2020

4.0

I love the start-up vibe they have and very helpful and competent team even if our timezones does not match. This is definitely a product that saves time and gives you and advantage compared to other companies.

Pros

The features that we use the most are sourcing for contact information and from then on send email workflows to save time and automate a big part of our work.

Cons

There are some features that are in the product, but not included if you don't pay an extra amount. The product costs a bit so I would love to have that included as well. Not yet an integration to our ATS Teamtailor, but its on the way.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.