# Gem Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Gem Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Gem Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/204052/Gem --- # Gem Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2025 Written byEmilie Audubert Emilie Audubert Content Analyst Emilie is an expert in the human resources field, with a particular interest in digital tools to help human resources professionals streamline their day-to-day processes. Emilie’s research encompasses a wide array of topics, from the latest tr... [See bio & all articles](https://www.capterra.com/resources/author/emilie-audubert/) Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Emilie Audubert](https://www.capterra.com/resources/author/emilie-audubert/) Content Analyst Emilie is an expert in the human resources field, with a particular interest in digital tools to help human resources professionals streamline their day-to-day processes. Emilie’s research encompasses a wide array of topics, from the latest trends in talent management to innovative strategies for enhancing employee engagement. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gem Gem Overview: ### Key takeaways Insights from verified Capterra reviews Gem is a recruiting platform primarily used by small businesses in software services, IT, marketing, media, and security sectors. It stands out for its candidate management and analytics tools, and recently introduced AI-powered app review and rediscovery features. You’ll benefit from its sourcing automation and outreach workflows, but may encounter limitations in dashboard customization. ### Our verdict The platform supports teams managing high-volume recruiting pipelines and aiming to sharpen outreach strategy with data-backed decisions. Its automation and AI tools help surface overlooked candidates and personalize engagement. That said, limited dashboard customization may be a drawback for teams needing tailored reports or deeper integration flexibility. Overall rating Based on 123 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Starting price $135 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gem alternatives Gem may not be the ideal fit for every team, especially if you’re seeking deeper applicant tracking capabilities, more flexible dashboard customization, or advanced resume search tools. If your recruiting workflows rely heavily on those features, it may be worth exploring other platforms that better align with those priorities. Highest Rated [4.6 (1,261)](https://www.capterra.com/p/226634/CEIPAL-ATS/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (10,918)](https://www.capterra.com/p/130706/ZipRecruiter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [4.5 (1,199)](https://www.capterra.com/p/125768/Zoho-Recruit/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (659)](https://www.capterra.com/p/130175/Workable/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/204052/Gem/alternatives/) ## Who uses Gem? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Gem's interface Gem’s interface supports structured workflows with Kanban-style views and candidate tracking tools, helping recruiters manage outreach and follow-ups in one place. While users find it visually clear and easy to navigate, some mention friction when customizing dashboards or filtering candidate data. 1+ Emilie Audubert Content Analyst The layout helps recruiters stay organized, especially when juggling multiple outreach campaigns. However, building dashboards takes trial and error, and filtering candidates within projects can feel clunky—slowing down workflows that rely on quick segmentation. Ease of Use 4.7 (123) 4.7 Based on 123 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Emilie Audubert Content Analyst Top-rated features offer a structured way to manage outreach, track candidate progress, and coordinate hiring efforts. The combination of campaign automation, pipeline visibility, and reporting clarity supports faster, more informed decision-making. Features 4.6 (123) 4.6 Based on 123 reviews These Gem features were rated highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Reporting/analytics 4.4 (71) 71 reviewers rated this feature Track outreach, engagement, and team performance with customizable dashboards and A/B testing. Users mention that hiring managers without a Gem license can also view shared reports, helping optimize strategies with real-time data. Candidate management 4.3 (81) 81 reviewers rated this feature Centralizes candidate tracking with Kanban boards, reminders, and team collaboration tools. You can tag replies, add notes, and monitor progress without switching platforms. This helps your team stay organized and maintain visibility across the hiring pipeline. Talent acquisition 4.3 (36) 36 reviewers rated this feature Supports sourcing and outreach through automated campaigns and real-time engagement tracking. The mix of automation and personalization helps your team scale efforts and improve reply rates, making outreach more efficient and targeted. Recruitment management 4.2 (21) 21 reviewers rated this feature Helps teams coordinate hiring efforts by organizing candidate pipelines and communication workflows. Reviewers highlight its role in aligning recruiters and hiring managers, though some note overlap with other features. Email marketing 3.9 (44) 44 reviewers rated this feature Enables personalized outreach with drip campaigns, follow-up scheduling, and message customization. Automation saves time and helps nurture passive candidates, though some reviewers mention limitations in finding email addresses. AI talent rediscovery 0 reviewers rated this feature Re-engages previously sourced candidates by matching them to new roles using AI, helping teams avoid redundant sourcing and tap into existing talent pools. Full-funnel analytics 0 reviewers rated this feature Tracks recruiting performance from sourcing to offer acceptance, enabling teams to optimize outreach, pipeline health, and conversion rates. AI outbound sourcing 0 reviewers rated this feature Searches across more than 650 million profiles to identify high-fit candidates and automate personalized outreach, accelerating sourcing workflows. Scheduling automation 0 reviewers rated this feature Uses AI to coordinate interviews across calendars and time zones, reducing manual scheduling and improving the candidate experience. AI-powered app review 0 reviewers rated this feature Ranks inbound applications based on recruiter-defined criteria and highlights top matches instantly, helping teams prioritize qualified candidates faster. (Updated in 2025) AI rediscovery 0 reviewers rated this feature Surfaces previously sourced or applied candidates from your customer relationship management (CRM) tool and applicant tracking system (ATS), integrating them into new searches to maximize existing talent pools. (Updated in 2025) AI prospect search 0 reviewers rated this feature Generates search queries from job descriptions to identify high-fit candidates already in your database, streamlining top-of-funnel sourcing. (Updated in 2025) Sequence template generation 0 reviewers rated this feature Creates customizable outreach templates using AI, helping recruiters overcome blank-slate messaging and personalize communication. (Updated in 2025) All key features (53) Dashboard to view the status of ongoing processes, identify current incidents and track past activities 100.00% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Searches across more than 650 million profiles to identify high-fit candidates and automate personalized outreach, accelerating sourcing workflows. 0 reviewers rated this feature Generates search queries from job descriptions to identify high-fit candidates already in your database, streamlining top-of-funnel sourcing. (Updated in 2025) 0 reviewers rated this feature Surfaces previously sourced or applied candidates from your customer relationship management (CRM) tool and applicant tracking system (ATS), integrating them into new searches to maximize existing talent pools. (Updated in 2025) 0 reviewers rated this feature Re-engages previously sourced candidates by matching them to new roles using AI, helping teams avoid redundant sourcing and tap into existing talent pools. 0 reviewers rated this feature Ranks inbound applications based on recruiter-defined criteria and highlights top matches instantly, helping teams prioritize qualified candidates faster. (Updated in 2025) 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 66.67% of 3 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle 0% of 0 reviewers... Track, manage and store the applications of potential future members, customers or candidates 0% of 0 reviewers... Capability to use a search engine via operators like AND, NOT, and OR 90.00% of 10 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics 0% of 0 reviewers... Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 0% of 0 reviewers... Centralizes candidate tracking with Kanban boards, reminders, and team collaboration tools. You can tag replies, add notes, and monitor progress without switching platforms. This helps your team stay organized and maintain visibility across the hiring pipeline. 81 reviewers rated this feature Record candidates' information such as role, professional qualifications, experiences, skills or attributes 0% of 0 reviewers... Proactive search for potential hires to fill current and future job openings and build talent pipelines 100.00% of 1 reviewers that rated this feature as important or highly important Record interactions, notes, and developments with candidates 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 57.14% of 14 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 69.23% of 39 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 50.00% of 2 reviewers that rated this feature as important or highly important Alter the layout and content of reports 40.00% of 5 reviewers that rated this feature as important or highly important Import and export data to and from software applications 100.00% of 6 reviewers that rated this feature as important or highly important Forecast customer demand using historical insights and simulations 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 60.00% of 5 reviewers that rated this feature as important or highly important Enables personalized outreach with drip campaigns, follow-up scheduling, and message customization. Automation saves time and helps nurture passive candidates, though some reviewers mention limitations in finding email addresses. 44 reviewers rated this feature Pre-made examples and templates for emails 75.00% of 20 reviewers that rated this feature as important or highly important Manage and track employee referrals for open job positions 0% of 0 reviewers... Tracks recruiting performance from sourcing to offer acceptance, enabling teams to optimize outreach, pipeline health, and conversion rates. 0 reviewers rated this feature Create and track interviews with a reminder system 50.00% of 4 reviewers that rated this feature as important or highly important Plan, organize and set up the date, time and location of a candidate's individualized interview 0% of 0 reviewers... Manage and track all job information and associated tasks 0.00% of 3 reviewers that rated this feature as important or highly important Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) 75.00% of 4 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) 50.00% of 4 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 0% of 0 reviewers... Designed to be used by external or 3rd party recruiting or staffing firms 0% of 0 reviewers... Helps teams coordinate hiring efforts by organizing candidate pipelines and communication workflows. Reviewers highlight its role in aligning recruiters and hiring managers, though some note overlap with other features. 21 reviewers rated this feature Log and store the source of contacts/leads 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 108.33% of 12 reviewers that rated this feature as important or highly important Track outreach, engagement, and team performance with customizable dashboards and A/B testing. Users mention that hiring managers without a Gem license can also view shared reports, helping optimize strategies with real-time data. 71 reviewers rated this feature A searchable repository of candidate profiles 47.06% of 17 reviewers that rated this feature as important or highly important Automates the extraction and analysis of key information from resumes or CVs 62.50% of 16 reviewers that rated this feature as important or highly important Search through the software for stored resumes 43.90% of 41 reviewers that rated this feature as important or highly important Uses AI to coordinate interviews across calendars and time zones, reducing manual scheduling and improving the candidate experience. 0 reviewers rated this feature Creates customizable outreach templates using AI, helping recruiters overcome blank-slate messaging and personalize communication. (Updated in 2025) 0 reviewers rated this feature Send messages via SMS 0.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 0% of 0 reviewers... Process of recruiting candidates through social media platforms such as LinkedIn, Facebook, Twitter and more 100.00% of 1 reviewers that rated this feature as important or highly important Supports sourcing and outreach through automated campaigns and real-time engagement tracking. The mix of automation and personalization helps your team scale efforts and improve reply rates, making outreach more efficient and targeted. 36 reviewers rated this feature Create, manage and track all task activities and progression 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 100.00% of 4 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 50.00% of 8 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Emilie Audubert Content Analyst Top-rated features offer a structured way to manage outreach, track candidate progress, and coordinate hiring efforts. The combination of campaign automation, pipeline visibility, and reporting clarity supports faster, more informed decision-making. Features 4.6 (123) 4.6 Based on 123 reviews ## Pricing Value for money 4.6 (79) Gem offers a Startups plan for $270 per month (billed annually) for up to 10 full-time employees. This plan comes with sourcing and outreach automation, basic scheduling, and analytics. To put this into context, most human resources decision-makers budgeting for recruiting systems set aside $74 per user, per month. Free Trial [View pricing plan details](https://www.capterra.com/p/204052/Gem/pricing/) Startups $135.00 Flat Rate,Per Month It includes: - ATS - CRM - Sourcing & outreach automation - AI Sourcing: 500 credits per month - Scheduling - Analytics Value for money 4.6 (79) 4.6 Based on 79 reviews ## Integrations The platform connects with a range of ATS, productivity, and HR systems. These integrations, offered through a mix of native and third-party links, support candidate assessments, background checks, scheduling, and ATS workflows. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Deel](https://www.capterra.com/p/205015/Deel/) Emilie Audubert Content Analyst Connecting Gem with applicant tracking, scheduling, and HR tools helps your recruiting team centralize candidate data, automate interview logistics, and reduce delays across the hiring funnel. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (102) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (102) 4.7 Based on 102 reviews ## User reviews Overall rating 4.7 Based on 123 reviews Filter by rating 5(94) 4(27) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent CB Cynthia B. Talent Acquisition Team Lead Staffing and Recruiting ### "Easy to use for recruiters, powerful collaboration and reporting for teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 29, 2025 Gem is a great tool both for day-to-day recruiting productivity and for leadership visibility. It saves time, improves collaboration, and provides strong insights, but the cost and ATS limitations should be considered depending on your stack. Pros Gem is extremely easy to use. Setting up sequences is quick and practical, and the wide range of placeholders makes it easy to personalize outreach at scale. I really value the ability to add notes and tags to candidates, which makes team collaboration smooth and transparent. From a recruiter’s perspective, it feels almost like an ATS — the filters are very detailed, and you can scrape/search efficiently when looking for specific profiles. Another big plus is being able to reuse your own database and talent pools over time, which reduces reliance on external sourcing tools. From a team lead perspective, the reporting dashboards make it easy to track pipeline health and recruiter performance, which is very valuable for scaling teams. Cons It is on the expensive side, especially since you still need another tool for actual sourcing. Nowadays, many sourcing platforms also include emailing capabilities, which makes Gem feel like an additional investment. The ATS integrations also feel somewhat limited at times and require extra checks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Gedion B. Customer Manager Media Production ### "Amazing candidate relationship management software." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 24, 2025 Gem has provided us with improved reporting capabilities and enabled us to effectively manage recruiting campaigns. Pros The software is straightforward and has very reliable reporting tools that makes implementation seamless. Cons The product is very effective. I have not found flaws associated with its implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mathieu L. Recruiter Information Technology and Services ### "A great tool, a lot of potential to be a real gem" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 3, 2025 The tool can definitely be improved to improve the sourcer/recruiter experience but I'm glad GEM is part of our sourcing workflow! Pros I particularly like the collaboration possibilities in GEM. I'm heavily relying on shared projects with my teammates and finding a good workflow is easy with GEM. Cons I wish GEM (1) could improve the filtering options in projects because filtering isn't the smoothest experience I've had so far and the tool has the potential for more and (2) could give us more freedom in building our own dashboards. There are many widgets available (which is great) but it makes it hard to quickly build the dashboards we want - we have to play around with the tool before, in order to find the best variables. Switched from [Eightfold.ai](https://www.capterra.com/p/221474/Eightfoldai/) The previous tool wasn't necessarily adopted by the internal users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Billie C. Marketing coordinator Marketing and Advertising ### "Easy to use, however better platforms exist " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 August 22, 2024 Used to use and adopt to however lacks important features other softwares provides Pros It’s easy to use and provides valuable analytics on candidates Cons You can’t download the candidate list which is frustrating and it is lacking other features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TY Tommy Y. Director of Recruiting Security and Investigations ### "Useful for sourcing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 November 1, 2023 Pros Gem is a useful tool for finding contact information and creating nurture campaigns easily. Its easy to use and started building out a marketing and an ATS, so having a Gem ecosystem. Cons the support could be much better, working with support on problems is slow. Alternatives considered [ZoomInfo Talent](https://www.capterra.com/p/253716/ZoomInfo-Talent/) Reasons for choosing Gem Ease of use and been using Gem longer and so didn't feel a need to change Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Lead Talent Acquisition Computer Software ### "GEM has evolved and is getting better" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 9, 2023 its an ok product now, it used to be a game changer but it's not innovating enough Pros It's way to manage new outbound candidates/prospects that you sourced to fit your openings. Cons It's getting to the point of asking..what else can GEM Do? Beyond managing / CRM / outbound.... Alternatives considered [hireEZ](https://www.capterra.com/p/177502/Hiretual/) Reasons for choosing Gem the ability to import candidates from linkedin to GEM and ability to track campaign was really key Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Rebecca A. Event Marketer Computer Software ### "Gem is an essential recruiting tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2023 Pros It's really easy to use! Gem's integrations make leveraging data from event so easy. In the past, where other platforms don't encourage collaboration, Gem does.Gem is perfect for large teams with wide candidate pool in order to retain and share talent, which is super important in this new and competitive landscape. Cons Limited licenses can make the data analytics a bit manual when it comes to reviewing large sheets of data. My assumption is that this is to push you to get a pro license. Switched from [Eightfold.ai](https://www.capterra.com/p/221474/Eightfoldai/) Eightfold did not have key integrations we needed like Splash. Also it was not as intuitive, hard to use, and didn't allow you to easily see into other projects. Most of all this tool was not GDPR compliant. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Recruiter Computer Software ### "An All-in-One Talent CRM!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2023 Pros This tool was overwhelming to understand at first- but only because it has so many features! I really enjoy how this tool allows me to manage my candidates all in one place- projects, notifications, reminders, etc. I especially enjoy: 1. How the notifications allow me to stay on top of my candidate pipeline, and 2. The detail of all the data in the dashboards! I've really enjoyed building out customized dashboards that allow me to better understand my top of funnel + overall recruiting process. Cons This is not a con for Gem, but more for LinkedIn. I just wish the LI integration was better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Karl H. Recruiting Coordinator Computer Software ### "Very Easy to Use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 26, 2023 Pros Gem seems really straightforward and easy to navigate! Our recruiting team is finding it really helpful! Cons In my role, there aren't many things that I dislike, I would say that maybe including a searchable FAQ page within the program to help troubleshoot if it doesn't already exist. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA Kait A. Recruiter Computer Software ### "Gem for recruiters " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 April 20, 2023 Pros I really like that Gem makes it easy to track my outreach stats and pipeline. Cons I wish that you were able to send LinkedIn messages directly through gem rather than setting sequences for LI messages and having to go back and send manually. It feels clunky at this stage still. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204052/Gem/reviews/) ## FAQs Gem offers a Startups plan for $270 per month (billed annually) for up to 10 full-time employees. Other higher-tier plans come with bespoke pricing depending on team size, implementation scope, and integration needs. Yes. You can use Gem’s sourcing and outreach tools independently of an ATS. However, integrating with an ATS allows for smoother candidate uploads and better tracking across the hiring funnel. Gem supports a mix of native and third-party integrations across ATS, scheduling, HR, candidate assessment, and background check tools. It allows recruiters to sync candidate records, automate interview coordination, and trigger downstream hiring actions without switching platforms. Yes. Hiring managers can access candidate pipelines, collaborate with recruiters, and view outreach activity. This visibility helps align hiring decisions and improves the candidate experience. Yes. Gem offers full-funnel analytics that track sourcing performance, outreach engagement, and pipeline health. These insights help teams adjust messaging strategies, monitor recruiter activity, and improve hiring velocity. Yes. Gem includes scheduling automation that syncs with calendars and coordinates interviews across time zones. This helps reduce back-and-forth and speeds up time-to-hire. Yes. Gem is widely used by small businesses, especially in industries like software, IT services, marketing, media, and security. Users value its sourcing and automation tools to help lean HR teams manage outreach and candidate pipelines efficiently. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Gem’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [7 Top-Rated Recruiting Software](https://www.capterra.com/resources/best-recruiting-tools/) Published February 2, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [5 Key Recruitment Software Features With Top Products That Offer Them](https://www.capterra.com/resources/recruiting-software-key-features/) Published February 27, 2026 by ### [Active Talent Sourcing and AI Conundrums: 3 Recruiting Trends for SMBs](https://www.capterra.com/resources/active-talent-sourcing-ai-conundrums-three-recruitment-trends-for-smbs/) Published October 30, 2024 by [Mike Hindley](https://www.capterra.com/resources/author/mike-hindley/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [Use AI for a More Efficient and Inclusive Hiring Process: A Diversity Recruiter’s Perspective](https://www.capterra.com/resources/ai-in-recruitment/) Published November 22, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Jenn Tardy](https://www.capterra.com/resources/author/jenn-tardy/) ### [How To Implement AI in Recruiting Without Repelling Top Talent](https://www.capterra.com/resources/how-to-implement-ai-in-recruiting/) Published September 10, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [Nearly Half of Job Seekers Are Using AI To Cheat—Here’s How Recruiters Can Fight Back](https://www.capterra.com/resources/how-to-stop-job-application-ai-cheating/) Published August 29, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [How Do Recruitment Agencies Work?](https://www.capterra.com/resources/how-do-recruitment-agencies-work/) Published January 10, 2024 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [What is RPO Recruiting, and Is It Right For Your Business?](https://www.capterra.com/resources/what-is-rpo-recruiting/) Published February 14, 2023 by [Sierra Rogers](https://www.capterra.com/resources/author/srogers/) Popular comparisons [100Hires vs Gem](https://www.capterra.com/compare/204052-206957/Gem-vs-100Hires)[CEIPAL ATS vs Gem](https://www.capterra.com/compare/204052-226634/Gem-vs-CEIPAL-ATS)[ZipRecruiter vs Gem](https://www.capterra.com/compare/130706-204052/ZipRecruiter-vs-Gem)[Zoho Recruit vs Gem](https://www.capterra.com/compare/125768-204052/Zoho-Recruit-vs-Gem)[Indeed for Employers vs Gem](https://www.capterra.com/compare/161381-204052/Indeed-vs-Gem)[Workable vs Gem](https://www.capterra.com/compare/130175-204052/Workable-vs-Gem)[NEOGOV vs Gem](https://www.capterra.com/compare/204052-248680/Gem-vs-NEOGOV)[Paylocity vs Gem](https://www.capterra.com/compare/86714-204052/WebPay-vs-Gem)[BambooHR vs Gem](https://www.capterra.com/compare/110968-204052/BambooHR-vs-Gem)[JobDiva vs Gem](https://www.capterra.com/compare/129831-204052/JobDiva-vs-Gem) [Recruiterflow vs Gem](https://www.capterra.com/compare/165636-204052/Recruiterflow-vs-Gem)[Apploi vs Gem](https://www.capterra.com/compare/167877-204052/Apploi-vs-Gem)[Top Echelon vs Gem](https://www.capterra.com/compare/84093-204052/Top-Echelon-vs-Gem)[micro1 vs Gem](https://www.capterra.com/compare/204052-10030872/Gem-vs-micro1)[Crelate vs Gem](https://www.capterra.com/compare/133064-204052/Crelate-Talent-vs-Gem)[LinkedIn for Business vs Gem](https://www.capterra.com/compare/204052-213505/Gem-vs-LinkedIn-for-Business)[Lever vs Gem](https://www.capterra.com/compare/142452-204052/Lever-vs-Gem)[ApplicantStack vs Gem](https://www.capterra.com/compare/204052-264567/Gem-vs-ApplicantStack)[Greenhouse vs Gem](https://www.capterra.com/compare/133100-204052/Greenhouse-vs-Gem)[Paycor vs Gem](https://www.capterra.com/compare/133745-204052/Paycor-Perform-vs-Gem)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)