UDA Technologies

UDA ConstructionSuite

4.5 / 5 481 reviews

Who Uses This Software?

Growing General Contractors, Home Builders, Remodelers, Subcontractors, and Specialty Contractors


Average Ratings

481 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,599.00/year
  • Pricing Details
    Multi-user packages starting at $9,999. Monthly lease options available.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • UDA Technologies
  • www.uniteddesign.com
  • Founded 1999
  • United States

About UDA ConstructionSuite

Discover how over 500,000 pros in 75 countries estimate faster and more accurately with UDA ConstructionSuite. Designed for general contractors, residential builders, and subcontractors, ConstructionSuite manages over $65 billion in projects and features real estimating with industry-specific tools like RSMeans Cost Data, AIA payment applications, estimate templates, true bi-directional QuickBooks integration, Change Order management, and integration with leading CAD programs. Get started today.


UDA ConstructionSuite Features

  • Bid Management
  • Billing & Invoicing
  • Building Product Database
  • Calculators
  • Change Orders
  • Contract Management
  • Cost Database
  • Customer Management
  • Job Costing
  • Price Data / Price Books
  • Project Management
  • Quote Management
  • Scheduling
  • Subcontractor Management
  • Takeoff
  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Residential
  • RFI & Submittals
  • Subcontractor Management
  • Bid Management
  • Billing & Invoicing
  • Building Product Database
  • Change Orders
  • Customer Management
  • Project Management
  • Quote Management
  • Scheduling
  • Takeoff

UDA ConstructionSuite Reviews Recently Reviewed!


2 thumbs up!

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Melanie is awesome!

Pros: Helped me solve my issue quickly, and was very friendly while she helped. Very clear communication! :)

Cons: I didn't have any cons. This was a great experience and she was able to understand my problem quickly

This is a great product.

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the amount of time it has saved me over the years all while creating good looking estimates and proposals.

Cons: It is a bit pricey for a small company but after the initial purchase sting wears off knowing that I will have it to use for years to come makes it worth it. It also might take a first time user a little while to learn how to use depending on what features they are looking for.

Corey made room for me immediatel and very quickly helped me integrate construction suite and quickb

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Integration with QB. Ease of use. Easy to change between different options and the program transforms my estimate into a proposal in minutes.

Cons: Takes a little time to get to know. It does seem like the projects folder get's cluttered with old estimates . Probably just need to clean the folders up.

Like having an extra employee

Jun 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: This is a great product that helps save us a lot of time and money. I feel like I have an extra set of hands helping me with estimates and managing products. Worth every penny we spent on it.

Cons: There is a learning curve, but it is well worth it once you get it. I have nothing negative to say otherwise.

the software is great. but the functionality is missing a feature. that feature is very important

May 30, 2018
4/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the information management. customer support is very helpful.

Cons: the word will not wrap in column and rows in estimate. this is limiting my communication with a customer.

Overall: the software allows me to manage all my documents in the same place. this help in organizing my business.

My questions were answered clearly and efficiently.

May 30, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user friendly. So far offers the features we need to improve our companies processes and efficiencies.

Cons: thus far, we have identified some issues causing us delays in fully implemented. See our tech support requests in our account history for specifics.

Overall: improving process and efficiencies

Very easy to understand but a bit limited

May 24, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I would really recommend this software to anyone and their support is very efficient.

Pros: Its very easy to use especially the scheduling as it can be easily linked with MS Project schedules.Additionally the fact that you can link your estimate with your schedule and resources is a big bonus .

Cons: It doesn't have takeoff and its very difficult to do a take off from drawings straight into estimate as it doesn't support as many function and formulas like excel hence one has to do a takeoff in excel then manually input it again on estimate.Maybe in future they can see if there is a way to merge a drawing into the system and do your estimate straight from the drawing on the system

Ryan did an excellent job this morning

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I mainly use estimating. I very seldom use other features. Support has always been very helpful and quick with a response.

Cons: I think the online version of punch list & to do's could be much better. Do not like that contacts can not be filed by company.

We have been disappointed in this program. Unfortunately we purchased 1 year subscription.

May 17, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Building of the quotes/estimates and change orders works well. The program keeps updated with cost information nicely.

Cons: Transferring estimates to Quickbooks leaves something to be desired. As estimate is updated in UDA, the transferring to Quickbooks is inadequate. In order to get the updated version into Quickbooks, it created and entirely new estimate instead of just updating the curremt estimate.

Overall: Not satisfied with it.

Customer Service is second to none!!

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of Install.Overall product . Integration with Quickbooks.
Great customer service and customer support.

Cons: A bit expensive when it comes to the monthly or reoccurring costs; relative to cost of after purchasing the product/software..

Very nice and easy to use

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Detail that I can provide to my clients, sellection of variety of columns, facility to use, multitasking and sharing facilities

Cons: That I can not make payments applications using the same detail, meaning been able to add colums with formulas

Overall: Clients love the detail, although I have to export to excel to add columns and formulas to do payment applications so we can mantain the same format as the estimate.

Great Construction Tool

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
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Comments: I really enjoy this software.

Pros: I use it for just about everything in the office, from estimating, to scheduling, to proposals, and to contract documents. It has such a wide variety of uses and I do not think I have even tapped into any of it. It is very handy and a great tool to use if you are a general contractor.

Cons: It can sometimes be slow when opening up documents and it is hard to learn at first, but after you get the hang of it, it is easy to learn new things.

Technical support from Ryan for the user keys and individual log in was very helpful

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us to present a variety of reports, schedules and proposals for tracking our job costing to our customers and for use with determining future cost comparisons.

Cons: We continue to develop our skills as users which really has more to do with consistency and communication on our staff level and really has nothing to do with the software

Overall very favorable. Easy to use, great functionality.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrates well with Quickbooks. I like that everything... estimating, scheduling, proposals and contracts, are easy to use and linked saving precious time. The software support is excellent: all very friendly and knowledgeable staff who provide timely response to issues.

Cons: Experienced some glitches, but issues have been resolved in a timely manner. Their software is better than most that I have tried.

UDA technologies did an ok job with this application. Not my favorite but it works for the most part

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Well for starters. I think they spent most of the budget on the graphic user interface. very vibrant, user friendly and is very appealing to the eye in general. The fact that its integrate-able with QuickBooks is an OK plus for this application.

Cons: Absolutely hated the way it exported the data. I completely hate the fact that the excel spreadsheets export without formulas in the cells. also, the fact that you can't import a PDF into bid notes, even though i thought the main purpose of this application was to try to make it a single repository for all your information and data to be stored.

Capterra-loader

This software is efficient. It lets to keep everything organized.

Mar 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is excellent. Support people has a good deal, answer inmediatelly. It is easy to navigate space. Also, It lets to make estimatng go very fast.

Cons: The company doesn´t must expand offerings until the old things are tweaked. Althought It gets better each year still needs work.

Overall: This software is efficient. The Support people answers inmediatelly and has a good deal. It is easy to navigate space. Also, It lets to make estimating go very fast.

Exceptional tech support!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We lost a server so had to reload our programs and rebuild our data. During this process our IT specialist was called away, though we were still in the process of resolving our issues accessing UDA. We called UDA tech support to walk us through everything, but the issues were clearly beyond our level of expertise, so their rep and his team ended up taking the reins to get us back up and running. His professionalism and efficiency gave us great confidence that we were in good hands during a very stressful time. He and the rest of the team have always been great to work with whenever we've reached out for help, but their top-tier service and competence when we were in crisis was highly appreciated and we can't speak highly enough of how they came through for us at a critical time.

The Best Costruction Software Available

Mar 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is a really great product. It does everything. It keeps up with clients, allows for estimations, and tracks jobs throughout the process. It allows for communication with clients and subs.

Cons: It is a little complicated. Not easy to learn. It does take someone that is going to spend a lot of time at the computer. It's really not for a "one-man" operation.

As always my experience is amazing. Everyone is always so patient with my questions

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Love how you all are so helpful and patient with me

Pros: It is very easy to use and someone always answers the phone when i call with my many questions. I also really like the construction online

Cons: When it went away from the Excel format it caused us some grief but i am over it now, we had a sheet at the back that you tried to help us fix but it still never worked properly again but we have a new system now

This suite is everything you need.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good value software suite, the update is frequent and the support is good. Integration with our old system is a plus too.

Cons: When I tried to import some outside format, it had difficulty doing that. And some glitches here and there, but the support solved for me really quick.

so close just not quite

Jan 22, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Support people are always excellent and good to deal with. The program continues to improve regularly.

Cons: The company needs to stop trying to expand offerings until the old things are tweaked to maximize efficiency. It gets better each year but still needs work.

Overall: It keeps job documents in one easy to navigate space.

Customer Services is amazing.

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love the product and support.

Pros: They are very responsive and answered all of my questions. The software was upgraded and support walked me through everything that I needed and then some.

Cons: I called a couple of times and it went to voicemail during business hours. It was not a big deal. They answered as soon as I called again.

Very happy with how the team set up a template to work with our QuickBooks system.

Jan 12, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software makes estimating go much faster. It also keeps everything organized. We have found the customer support team very responsive and knowledgeable.

Cons: The program has many features and is complex. Therefor takes quite a while to learn to use it. We're still learning and are not yet fully taking advantage of what is possible.

Overall: Better estimates which we can generate faster. It also has good integration with QuickBooks. It took some extra help from the support team to get UDA to work with our well established QuickBook systems, but with there help it works great.

Jordan was exceptionally helpful with switching software to new computer

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the software because it makes me feel like I am at the drivers seat of my business. customer service agent was very helpful by providing me with clear instructions through the chat and also by email. Really appreciated his thoroughness. I was up and running more quickly than I anticipated.

Cons: I like all the features. Would prefer it had a more intuitive CRM. Currently you have to use the different existing fields with reminders and rig them to work. Wish there was a more clear pipeline CRM integrated.

Overall: I like the software as it is almost completely comprehensive. Just the CRM feels a bit weak.

I have had a very good experience with resolving an issue with the notes from an estimate

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and simple to use and understand from estimating to scheduling. The short length of time I had to wait before I was speaking with a live person to solve my problem

Extremely helpful and accessible support staff based on multiple experiences.

Jan 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has great potential to streamline work. Projects and associated documents are grouped logically.

Cons: Seems to be quirky, but part of this can be attributed to my inexperience with the software. The support staff has been outstanding in helping me understand my shortfalls and how to best manipulate the data.

I've been using UDA Construction Suite for 12 yrs. I LOVE it. it does everything I need.

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tech support is awesome. They strive to help you in any way you need to get you where you want to be.

Cons: I like the Construction Online web based version. But I wish it had more of the Construction Suite Estimating values.

Overall: It improved my estimating skills tremendously.

Katy Caswell was very prompt and informative to help in my question

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the unlimited storage of files, the ability to archive files, and easily re activate them, and the app that can be used on smart devices......

Cons: it needs to have an online accessibility to edit files and see changes promptly without having to re upload something

Good

Nov 18, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Cost and fuctionality. Varity of different types of programs. Cloud based. Intergration with other software like MS project, etc. Punch list is the best program i have found and use it, my associates are impressed with the organization and presentation of the final report.

Cons: Not able to adapt to my business. To many Software glitches that require tech support to resolve, creates problems when im traveling and have only a full work day to complete a task such as preparing a punchlist. Tech support has always been able tonresolve issues.

Taylor Pruitt is ALWAYS quick to support our calls & emails. No matter how big or small the question

Nov 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The availability for live support as well as the ability to watch online videos for training on "our" time. Overall fairly easy to figure out. Does more things than I can even comprehend at this beginning stage, but very excited to learn and utilize.

Cons: I have heard the estimating piece isn't as perfect as our team would like for it to be. But I don't handle that piece of the business so I can't offer any feedback on it.

Overall: The end goal is to take advantage of the online user interface with our clients. That is what we desperately need to improve our communications and expectations with our customer experiences.

UDA has been helpful as our company grows and grows

Nov 01, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: When we are lucky enough to get her on the phone we are guaranteed success. She is always professional, respectful, and kind. She listens carefully when we explain what we are struggling with and she knows what questions to ask to get to the root of the issue. If she is ever unsure about the most appropriate solution she seeks further insight from her colleagues and gets back to us in an incredibly timely manner. She breaks right through any frustration we might be feeling and makes the whole experience better. As a technical support specialist she is worth her weight in gold!

Cons: It has a very steep learning curve. We have been trying to integrate this software into an existing business model and it has been a bit of a struggle. On-site training prior to implementation may have saved us some headaches but our trip to AL helped get us going on the right path again

Very happy with ConstructionSuite. It has been a key part in the successful growth of my company.

Oct 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: My favorite feature of ContructionSuite is the integration between all of the features as well as with ConstructionOnline.

Cons: The cost is a little prohibitive for the number of user we need, especially when you add in ConstructionOnline.

One of the customer rep is always sweet and always willing to help in any way possible, always a pleasure to speak with

Oct 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: very detailed, quite user friendly. There are so many different things one can use this software it's not possible to know them all... this is a plus.

Cons: little quirks that no one can explain why they happen and/or inability to fix. Also, when we have updates there are always little unexplained issues ... or changes that make absolutely no sense.

Overall: I can come up with a 99% correct template and estimate, I could never have all of this info at my fingertips on paper. It is a coveted tool in this business.

great customer service from Katy to move UDA to another computer

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Quickbooks integration is great and it is a good overall software. Would like the cost to be less but is a decent value for the price.

Cons: not online and online product is not as robust. does not integrate to QuickBooks and is missing some other necessary features for us

The support team was really helpful. He understood my needs and helped me find the best route to meet them.

Oct 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helps me where I am now as a small business owner with the potential to grow as I grow.

Cons: It can only be used on 1 computer. I am a small business owner. I am in the office(administration/sales & marketing), my husband is operations(in the field, pricing, equipment)
I cannot afford to buy another license or pay monthly for online service. The device that was available with ConstructionSuite has been discontinued(Envoy)

Construction Suite is a powerful tool and it helps us keep everything in order.

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can customize your estimates, proposals, and contracts within minutes. Also you can keep all of your documents in one place and accessible by whoever you set up to have access.

Cons: It is a little bit of a learning curve to get started and set up. The integration of Quick books doesn't work with Quick books online which is what we are using currently.

Overall: Organization of estimates, contracts, proposals, and contact information.

The customer support knew exactly what to do and spent little of my valauble time fixing my problem

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support UDA offers, they can jump onto our computer and work through any problems that we have. I also like the ability to migrate onto QuickBooks so easily.

Walked me right to the solution, step by step. Awesome service as usual!

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All items I need are in one program. I can set up, track, estimate, bid and pay all from here. It's like having an assistant in itself. The customer service is TOP NOTCH! Get the best customer service plan you can.

Cons: Some minor limitations with the QB integration, but you get used to those. Make sure that you manage your templates, and lists often. It will not read your mind on new material costs updates.

Overall: Consolidation of multiple programs into one.

Use a Mac, does not work well with Mac for full functionality

Sep 14, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The features it has would have been great. Estimates, change orders, selection tool bookmark was neat as well.

Cons: Does not have the full QB functionality for Mac as it does for windows. Didn't see that listed on their site informing me prior to purchase. That fact was only revealed after multiple phone calls with customer support. I used for a week while playing phone tag with customer service and now needed a refund/cancel once we found out about the limits for Mac. Got laughed at when asking for cancellation and credit back by customer service. The servers, when working in the US are buggy and sluggish making creating larger project details a HUGE hassle and refreshing after freezing multiple times, duplicated items and missing entries after refreshing and missing functionality just before freeze causes data entry locations to become unselectable and useless until refreshing the page.
If you're ok with lag times, refreshing the page a good amount of times to get work done and only being able to use on Windows, should be ok to use. Phone app (all 10 you need to download along with some paid ones) are ok at best. QB integration was an additional cost monthly (didn't see that listed either but I'm sure it's hidden in their site somewhere.

Overall: None

Customer service agent was Awesome so she gets 5 stars!! The 3 's will go up as I become more proficient I'm sure.

Sep 13, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: So far, the help from the techs. Every one of them have really, really been helpful. This will be great for our organization in time.

Cons: The Planswift Plug-in. No one at Planswift seems to know anything about how it works, or possibly don't want to spend the time with the client. Your techs will remote in and try to help even with the Planswift issues. Every one of your techs has helped in that respect and it is greatly appreciated.

Overall: Will be a major time saver eventually

Effective program.

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. Nice integration to QuickBooks.
Nice use of the purchase order , invoice, and estimate functions

Cons: I wish UDA had more modification and customization options.
Overall the product works very well and is a great value for the money

I'm still new to the software, but it appears to be very powerful and support has been great

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the estimating function and the ability to export to construction suite. More importantly, customer rep has been great about helping me understand it on short notice. Top notch support, which is a must when dealing with software.

Cons: It is possible to use the software in a way that "works", but is not necessarily the best possible use of the software. Our office has been copying templates for similar jobs and adding in items that are not present. As a result, there are a lot of random items in quickbooks and it has made a bit of a mess. You do recommend creating sub-templates from an all encompassing master template, but it seems you would be doing your clients a favor if you made it so that you HAD to create all new templates from the large master template. Employees tend to take the quickest, easiest way to do something if they don't understand the repercussions of not using something as it was intended.

Overall: efficiency

Overall, very satisfied. Customer Service is top notch with people wanting to help.

Sep 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer Service is available at all times with willing staff who try and solve problems at the time of each call.

Cons: The software is good but it takes some time to get familiar with it and its capabilities. Integrating UDA's software into our existing systems takes some time to make the transition.

Overall: Most benefits are the link between QuickBooks Construction Software, Estimates, and Job Cost Reporting.

Good integration between the various parts of the software

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the way you can re-use the work done at the preliminary stages to generate more and more detailed documents at the later stages of a project. I like the way the software can generate documents that require only a little custom editing to be customer-ready.

Cons: Sometimes a bit obscure how it re-uses the information between parts of the software... i.e. sometimes hard to see where it gets the information to populate the various fields in some documents.

Overall: Save time and money, especially in generating proposals and in managing projects.

I have used a couple of other contractors software and UDA is the best for my operation.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tech support. helped me today fix an update issue. Every time she helps she puts 110% I got it and always come thru. She is the best.

Cons: There are some improvements that I would like to see in the mobile apps. One is that everything is in one place. This would be more convenient.

Overall: It helps me to operate on the best level of satisfaction.

Easy to use and the interface is nice however I can't edit the document templates.

Aug 23, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Right when you sign in the feeling of the interface is nice and flows well. Projects are organized nicely.

Cons: I cannot edit my document templates and even our logo shows up stretched every single time I print a new document.

Overall: It's a nice tool for Project Management but not great for customization.

CUSTOMER REP SAVED ME TODAY! I WROTE OVER A JOB AND THOUGHT I WOULD HAVE TO BUILD FROM SCRATCH

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: MY ENTIRE BIDDING PROCESS RELIES ON THIS SOFTWARE. I AM ABLE TO QUICKLY PUT TOGETHER BIDS ACCURATELY.

Cons: CERTAIN THINGS REQUIRE DOUBLE ENTRY. LIKE WHEN ADDING A NEW CLIENT IN A PROJECT. IF YOU ADD THE CLIENT ON THE PROJECT PAGE YOU HAVE TO THEN GO OVER TO THE EDIT CONTACT AND COPY ADDRESSES, PHONE NUMBERS, ETC OVER OR ELSE IT WILL NOT SYNC WITH QUICKBOOKS.

Your's is about the best software support I have encountered. In computer business since 1965.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Uda software is a good tool for crews tp perform against once an accurate (usually taking about 1 week) estimate is made.

Cons: Once we upgraded to windows 10, installation has seemed very difficult on new computers. Somehow the SQL files etc. get tangled on installation, and execution freezes.

We were experiencing so UDA QB integration issues and Katy helped fix in a very short time

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the customer service, The Construction suite is very user friendly and easy to figure out new abilities. But best is the AAA quality customer service expertise.

Cons: We are new to the Quick books integration and struggle a bit because of the way we set up QB prior to using UDA

I made a user error that resulted in my need for help.

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and great support that UDA offers. We are a small home building company 25 to 35 homes per year. UDA is the right tool for our size of company.

Cons: With a production office in KY (UDA) and a central accounting office in WI (QuickBooks) it causes issues and extra steps that when a PO is created in QuickBooks for a job that PO can longer be seen in KY with UDA only in WI with QuickBooks open

Overall: Better cost controls for more accurate pricing of our products

Katy had an excellent personality, efficient, and very knowledgeable with your software.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Haven't used it much since it is new to the company but from I have seen already I expect to run a whole lot more efficient.

Cons: Well as of now I haven't been able to determine anything being that is new to the company and I am not familiar with it enough.

Had an issue with the updated software and logging on after it was complete.

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UDA is extremely versatile. It integrates very well with other programs such as Quick Books. Estimates, change orders, and proposals are prepared using UDA and saves hours everyday on average.

Cons: Nothing really comes to mind. The product works very well and integrates with other programs such as Quickbooks very well.

Overall: Saving time. Tracking projects and proposals. Budgeting. And the product is very helpful with organizing projects and staying on track.

Great customer service. Product has evolved tremendously since I purchased in 2007

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is every thing I need in one bundle. Some of what I didn't know I needed until now. I enjoy being able to call customer service and talking to a competent english speaking and at times humorous helper. Great Company to work with

Cons: I'm not smart enough to use all it has to offer. It is overwhelming at times. I have to slow down and input info.

Helps with our projects

Jul 14, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Customer Support is the best feature. Their ability and friendliness make the learning curve and problem solving truly bearable. The software Also helps us in getting a good amount of things done the Schedule is our most used item.

Cons: Could use Integration with Google & MS products better. Also Quickbooks. Improved Project Management Tools. They have these and what they have is good they just need it a bit more polished and improved. If they could get some sort of integration with AutoCAD for the estimating side that would be awesome.

Overall: This software Helps us manage and bill for our projects.

Easy, Helpful, and to the point

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of tracking, and functionality of each step to help move projects forward and increase team coordination

Cons: No full integration with planswift without Excel as a mediator tool; Import tool is a little difficult to figure out as well.

I have to say I couldn't have asked for better customer support------She is clear and concise!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The magic of QuickBooks Integration---makes my job so simple. Has everything I need to get my job done!

Overall: This software helps from start to finish on any job I am working on. Love the QuickBooks integration and the option of working in it manually.

Superior Customer Support - Hands Down!

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Thank you again to Ryan, he absolutely made my day yesterday!

Pros: I am new to UDA - and get frustrated when I cannot understand or make something work. The support I received from Ryan was phenomenal, he was friendly, knowledgeable, and he taught me something - FAST!

Cons: Not fully understanding it yet & not being able to control f search through the estimate (thats actually a big one)

good and bad. There is many nice features but this review is focused more on the bad.

Jun 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Estimating integration with documents. (There are areas in the estimating platform that drove me nuts but they seem to have been addressed in CS8, although I cannot confirm this through actual use.) The tech support people are a thumbs up, all but except one who was a little snotty. Taylor (the guy from many of the web videos is very nice and seems eager to help. Overall, I would give them a thumbs up in this category. I think many of these folks are closely associated with the company so they really do care.

Cons: Not intuitive at all. Confusing associations between LEADS, OPPORTUNITIES, and PROJECTS. Reporting is not good or versatile. Lead management is well below average. No clear understanding or documentation provided on how to set up specifically for your company. The user guide or help is a robotic "do this then do that", i.e. it explains the steps (which are not difficult to figure out) rather than the logic or how it is intended to be used.

Overall: Estimating.

I find UDA ConstructionSuite easy to use and the learning curve is much less than anticipated

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a one-stop- shop program. There is everything a business needs to do its day to day work. The reports are customizable to suite any company / department needs

Cons: I am unable to print the estimate sheets to appear on one page without a lot of customizing. I am having difficulty adjusting to the estimate not being Excel based

Overall: Easy estimating with lots of options to prepare reports for various uses. The terminology is easy to understand and this program is very easy to navigate

The detail in ConstructionSuite was directly responsible for a notable increase to my net income.

Jun 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ConstructionSuite to QuickBooks link is probably my favorite component of the software. This link provides up to the minute accuracy with estimated costs vs. actual cost; we use this information regularly to perform job forensics.
The customization allowed in ConstructionSuite provides the flexibility to conform to my business processes instead of forcing us to conform to the software. The estimating templates are the core of the entire program, customizing these to our pricing and our items is how I substantially increased my net income after I had ConctructionSuite up and running.
The time invested at the product implementation has given us a fantastic return.

Cons: The interface is a little quirky in places. That is, the software doesn't always behave in ways I expect; usually these have been programming decisions instead of bugs, but they can be annoying. Thinking especially about repetitive tasks.

Overall: Greatly increased accuracy in my residential estimates that resulted in a significant increase to my net income.

Superior customer service

Jun 01, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a new user for construction suite and have been learning your SW for last 2 weeks. Integration of all aspects in one platform. Ability to keep all data in one place and access through one interface. Customer service is easily available and they are eager to help and answer my question.
Unlike some of the other reps who wants to get me off the line as quickly as they can address my concern or question, They want to make sure I completely understand the issue and take time to show me features and functionality of the system. I feel very comfortable to ask her multiple questions and always receive knowledgeable answer. There were at least two times where I was feeling overwhelmed with complexity to the point of quitting integration where after talking to her it all made a lot of sense.

She is a great asset for your organization and an example of superior customer service that have helped to keep us as a customer.

Cons: Still new to the software to critique its functionality. the only thing I can say that it was like drinking from a fire hose at first. two weeks into it, it starts make sense and looking easier and easier.

Overall: One platform for all your construction related needs

Katy is "Awesome" , Thank You!

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless Integration , User friendly. We are just now implementing the software within our organization. We will be more than happy to update UDA when fully implemented.

It was great took no time at all and i was able to get updated

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The 5 Column estimating is great I have been waiting for it since we purchased construction suite. And the scheduling software is super easy to use.

Cons: The cons are that some of the features like the scheduling are hard to print or get setup to print on 24 x 36 inch paper.

Overall: Every part of our company management is all on one system from estimating to field management

Our rep was a delight to work with. She new exactly what to do once I explain my problems.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service I have received has been excellent. Our rep was wonderful to work with and her knowledge of this system was outstanding.

Overall: This software helps in my weekly operations of my construction business.

the software hasn't been easy to use, but Katy our support last time was amazing!

May 23, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Suite is not as user friendly as Online, but it is helpful to have the benefits of everything being in one place. To be able to see the progress of our leads on the pipeline is useful.

Cons: Suite does not seem as user friendly, feels more cumbersome and not as easy to find/navigate the site.

Overall: So far, we haven't truly been using this long enough to gain a huge amount of benefits yet. To have one or the other to completely use would be much more beneficial.

Clunky and frustrating. Support today was very good and helpful, but has generally been erratic.

May 17, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The appeal is the broad scope of construction management possibilities. We are a design-build company and felt this one package might be better than having separate CRM, estimating, scheduling, reporting, etc.. Not sure.

Cons: The integration between online and suite is difficult to understand and implement. We have had it for several months and are not totally operational. Implementation is difficult. The re should be better manuals, particularly for setup and implementation. There are many videos, but they are all to general in nature. They show you what you can do, not necessarily how to do it. We are using parts of the program daily, but is not operational company wide.

I like it, But there are allot of things that do not work as well as you are told.

May 15, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having the estimating produces a proposal and schedule from the estimate. Project work flow is a very valuable tool, Launching the items inside of work flow is very smart thing.

Cons: There is no training on how to set up a estimate to move into proposal smoothly and than a schedule that you can use. You have to understand that the estimate needs to be set up just so, so you can get the proposal to work well and the same for the schedule. Nothing has worked yet for me that I can sit the settings and just go with it, without allot time spent editing the proposal greatly and Schedule. The proposal could use more options to choose on adding or removing parts of the estimate to give more flexibility to how the proposal will read. There is allot to be desired on the integration with QuickBooks. Contacts do sync well and allot of the contact info does not sync. The reports in suites have never matched up with Quickbooks reports for me. Does not have a good invoicing system that well work well with QuickBooks. Project files in suites is a very slow file. UDA needs to work out the flow on how things react to each other when you do something in one part of the program and how it will react in another. I use both Suites and Online parts of one program works better than the other program. I would like to know how other people are using the program.

Overall: Using the estimating with proposals and scheduling is the most important parts.

Not user friendly

May 15, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The estimating and project totals,contacts. quick look. left side tool bar is helpful. Search features.

Cons: not user friendly, call alot for tech support, does not transfer data well between, docs,estimates. saving issues, crashes. letterhead issues all the time.

Professional, Patient and Helpful

May 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I probably call UDA Support more than anyone... I am beginning to know people on a first-name basis and I'm sure they know who I am, yet every time I call, I am always greeted and treated like it's my first time calling! A huge thank you to the customer service rep for her level of support, patients, and professionalism. We are 100% satisfied and glad we chose UDA!

Cons: I think it would be good to invest more 1 on 1 time with clients initially to help get them off the ground.

Overall: Full CRM, Project Management, Document Management, etc...

Have worked with UDA for 7 years, great software!

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All inclusive, they listen to feedback and continually improve and upgrade. Tech support is awesome!!

Cons: In some of the forms would like to be able to have the ability to be more creative in designing some forms.

Overall: estimating, integration with Quick Books and I will have in the next version integration with Drop Box.

Streamlines our estimating, proposals, billing and job costing.

May 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Integration with quickbooks is key, We never have to manually copy numbers from one system to another.

Cons: I wish we had the ability to more dynamically edit the layout/ importing of data from an estimate into a document. Perhaps even a "re-import" feature that would let you pull fresh numbers into an existing document.

New Level of management

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience is amazing. It is a dream came true - work together of office and field and customers and vendors connected by this software system of descktop, online and embedded solutions

Customer Service

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Every time you call in you are able to talk to someone right away who is very knowledgeable and able to answer questions. When I have more in depth needs, I reach out to one of the customer representative, who has been awesome helping me learn and implement the new program.

UDA Construction Suite works extremely well 99% of the time

Apr 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliability (up time) and functionality are extremely important as well as mirroring how we do business in terms of our estimating & scheduling model.

Cons: Some times the built in application used for creating proposals and other documents can be a bit tricky ... it's kind of like Microsoft Word but the formatting can be a little buggy at times (or perhaps fairer to say a little more prone to user error).

Overall: Like any system that has the level of functionality that Construction Suite has there are always going to be occasional "niggles". Customer Support are always extremely polite & professional and today, when I called a couple of times to discuss some minor and one not so minor issue customer, rep was extremely helpful and contrary to what is often the case with support these days, she actually took the time to listen and understand the issues & then helped to resolve every one of them in a timely manner. The most serious of these issues was actually a limitation of QuickBooks and not a Construction Suite issue but all the same this was given the same level of attention and resolved quickly. It makes life so much easier when speaking to someone who genuinely understands the product and is not just reading off a customer service script. UDA provides a fast track to feed issues directly to their development staff.

We have been using Construction Suite for several years now and although obviously, it is not a software solution built just for us, it often feels as if it is as it is so versatile. Technology is a huge aspect of our company and a big selling feature to our clients. We could not do what we do without it.

I would have rated ease of use as 5 stars; the only reason for giving it 4 is that due to the level of functionality it can take some time to grow in to and learn how best to use the functionality ... but if it were very very easy to use that would probably man a much lower score for features & functionality.

I give it a 4 for features as one can always want more.

Recommendations to other buyers: If you have an issue call and speak to support ... they are for the most part willing and able to assist resolving most issues and they do listen to their customers in terms of incorporating extra functionality. For us, we will be staying with Construction Suite as our main back-office system and using Construction Online on a more limited basis (project logging, change orders, and product selections are the main aspects of Construction Online we use on a daily basis). These are features that are easier to work with in the Online system as well as being able to convey details to clients that way more easily ... estimating & scheduling are features we find to be less cumbersome in the desktop application (ie. Construction Suite) and we create work orders and other reports out of Construction Suite. The online reports functionality is very limited.

Synchronizing issues

Apr 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Alpha databases, integration with COL

Cons: COL has been clumsy but it getting much easier to use and a little less confusing

Overall: Had a good discussion today about a possible issue when exporting and importing a project, reviewed concerns and a possible issue with synchronizing. Good conversation and I felt that UDA truly cared.

Recommendations to other buyers: Quit focusing on integration with Quickbooks to do everything. This is dangerous and some things are best left to entry via the Quickbooks software. Their job cost reports are pitful so I and other are seriously considering changing accounting software for a lot of reasons.

Go ahead, Get it!

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Package

Overall: It is a powerful tool. Yes it takes a bit of time to get your self set up and familiar with all the capability. But that initial investment of time is worth the return of time saved going forward.

Apr 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: As brand new users of UDA ConstructionOnline (It says Suite above) we have some real difficulties with your software. The main comments are that it isn't user friendly, doesn't utilize popular functionality such as spell check and hasn't have an intuitive interface.

Katy is great!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I seem to call a lot and I always get fast and friendly help. The staff is efficient and quickly fixes my issues.

Always excellent support at UDA

Apr 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our reps have all been instrumental in helping me navigate through Construction Suite. They are friendly, efficient, and knowledgeable.

Tech support

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Always helpful and accommodating. Anyone I talk to is knowledgeable and competent. Someone always answers the phone right away and can answer any question I have.

Always there

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As with any new program you are learning, sometimes you just don't get it, can't see it or don't understand it! UDA and their great support staff have been there each and every time I've called. I'm not sure what's in the water over there, but they all seem to be eternal optimist. No matter the challenge they never let you down and always have an answer. Good Job UDA!!

UDA Great Support

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great support,no waiting and a genuine professional kind person helped me with my questions.
Thank you
Frank

Something simple

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our rep quickly diagnosed the problem and updated the program quickly. She was a big help. I have been very pleased with UDA support.

probuilt issue

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Korey was wonderful, answered my email right away and solved my issue! He was polite and very friendly

Well worth it

Mar 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using this for a couple years now. I am quite happy though I would like to see a few more features added. Whether directly or other integrations for tasks like email marketing.

Billed as Advertised

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been on UDA for a little over one year. The software is helping my little company grow and free my time up to be more productive on others things. I have thoroughly impressed with the support. A+.

Customer Service

Mar 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great customer service!They were able to walk us through our trouble areas, and give great suggestions for an alternative way to achieve the same results. Also gave us tips on how to navigate through the program quicker.

Session with Ben for overall review 032017

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Haven't found everything yet it can do

Cons: Not enough control on emails going out to customers and vendors

Overall: The representative was fantastic for explaining things. I am "new" to UDA and stuck in the "awkward" phase of not knowing how to connect all the dots. My main confusion is finding detailed explanations to guide me through. Ben, however, is able to jump with me from Suite to Online and help. My ratings are based on my not understanding everything as of yet.

Recommendations to other buyers: would love to see more live demos of how other customer's use the scheduling program - just little details that might be helpful to me, as a novice

Total Care is the Total Package....

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great Product, Great Service, Great Company! I've been a customer for over 10yrs...Anytime I've had question or issues UDA has been there...Never had a bad experience and recommend this product whenever i have the opportunity!

Very irritated

Mar 03, 2017
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I like the the way the software is set up and all different estimating option that has, which i believe is it can save us time.

Cons: poor customer service and product assistance. I have called many times when I was having trouble with the software and none one was able to help. they don't at least help to get going in the initial process. the software it self seams to have connection issues all the time. I feel for the amount of money paid for the product, there should be at least some help.

UDA Customer Service Review

Feb 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: An agent from UDA has been extremely beneficial and first class as far as Customer Service is concerned. She has helped us understand the MANY great things that this program has to offer my business. No matter how big or small the questions We may have, Cydney directs Us through our problems and understanding of this product professionally. She has been a pleasure to work with!

Pros: It handles all of the rigors of Owning and running a General Contracting Company! It is like having several more employees with just a few clicks of the mouse.

Cons: I wish it had the capabilities to do takeoffs within the UDA Construction Suite platform. If this process could be established, it really would be your one stop shop for all of your Construction estimating needs.

Thank you

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was assisted by multiple helpful customer service personnel while transferring computers. Very Appreciative.

Saved me from myself

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Not a full blown user but do use the estimating and reporting functions a lot. Thought I could clean up. My computer and deleted some key files. Shut down the whole program. Customer support persisted and got me running again and saved all my data.

Great software for our Remodeling & New Residential Home contracting business!

Jan 27, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software has been a huge help to our business with keeping up on job costing and paperwork.

Pros: The customer service available when you call is great!

Cons: Takes a lot of time to get to learn all the features but is well worth the time invested in the long run!

Recommendations to other buyers: Make sure to take the time to learn all the features of the program.

Korey Rocks

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I just wanted to let you all know that one of the customer service representatives is fantastic. He's incredibly helpful and knowledgeable about the program.

Electrical Contractor Review

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Love this product and recommend to others a lot it's a great product and I love the dashboard.

Pros: I love the dashboard and the cross referencing.

Cons: I would like clients to be able to accept/sign for an estimate online.

Great company to work with!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: No software program works completely as you wish it did! This company though, works to achieve that. They listen to their Customers and work with them to make them better than they are. Their customer service is beyond expectations; sometimes beyond belief.

Pros: The immediate customer service I get.

Recommendations to other buyers: Buy it! But don't kid yourself--a company-wide software product takes a time to implement. You need to allow the proper transition time or you will be frustrated.

Great Product to Run Your Business

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using UDA since we started up in 2009. I have recommended it to others several times. I have all my data stored on it since the beginning and often go back and look up estimates and schedules from the past. I have hired new staff and they have found it easy to learn and work with.

Pros: Ease of use and the power of organization. Success comes from being able to meet the expectations of the clients. This program helps you keep track of the details.

Cons: I have lost data with the hardware issue. It would be nice if it saved on its own so we would not have to remember to save often.

Recommendations to other buyers: Use the free trial. Attend the webinars.

President

Dec 29, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I like the product but sometimes limited on the templates.

Pros: Experienced techs

Owner

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Best customer service I get with any product I use.