# Workativ Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Workativ Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/204111/Workativ-Assistant --- # Workativ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Workativ ## What is Workativ? Workativ AI is a no-code AI Agent platform for SMBs, startups, and enterprises to create AI Agents for employee IT, HR and workplace Support. Build AI Agents by connecting with SharePoint, Google Drive, Notion, Confluence, upload documents, or your knowledge base to instantly resolve employee queries, automate tasks, and streamline employee support. Connect Workativ with tools like Okta, Azure AD, Office 365, ServiceNow, Jira Service Management, Workday, Oracle HCM, SAP, Freshservice, Zendesk, Salesforce, BambooHr and 100+ apps. Deploy AI agents across Slack, Microsoft Teams, Web, and other channels for instant, intelligent self-service. Workativ enables faster resolution with a unified live-chat view, workflow analytics, and customizable AI security and guardrails. Workativ AI offers support in 95+ languages, personalises responses, and escalates to humans when needed. ISO 27001, SOC 2, HIPPA and GDPR compliant, Workativ ensures enterprise-grade security. ## What is Workativ used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[AI Agent Builder](https://www.capterra.com/ai-agent-builder-software/)[AI Agents for HR](https://www.capterra.com/ai-agents-for-hr-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Workativ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://workativ.com&name=Workativ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Workativ 4.5 (4) VS. [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $99 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 5.0 (73) Value For Money 4.7 (3) Value For Money 4.9 (70) Customer Service 4.8 (4) Customer Service 5.0 (70) ## Workativ alternatives [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Compass](https://www.capterra.com/p/10041681/Compass/) [5.0 (20)](https://www.capterra.com/p/10041681/Compass/#reviews) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/204111/Workativ-Assistant/alternatives/) ## FAQs about Workativ Overview ### What company size and specific industries is Workativ Assistant built for? Workativ Assistant is designed for small and midsize businesses, as well as larger organizations with service desk, IT operations, HR, and operations teams. It fits companies led by IT and HR decision-makers, including service desk managers, CIOs, CTOs, CHROs, and SMB owners. Features and Usability ### What are the key features of Workativ Assistant? Workativ Assistant offers AI Copilot, generative AI, and natural language processing for chatbot interactions, plus intent recognition and contextual guidance. It also includes workflow management, configurable workflows, code-free development, and a pre-configured bot. Communication features include live chat, chat transcript, multi-channel communication, knowledge base management, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Workativ Assistant integrate with? Workativ Assistant supports over 60 integrations across CRM, IT service management, identity, HR, and productivity tools. Key connections include ActiveCampaign, Auth0, BambooHR, Confluence, Dropbox Business, Freshdesk, Freshsales, Freshservice, Google Calendar, Google Drive, Cisco Duo, and Gusto. Getting Started and Support ### What training and onboarding options does Workativ Assistant offer? Workativ Assistant provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation serves as written reference material, and videos provide visual, self-paced guidance for teams getting started. Getting Started and Support ### What customer support options does Workativ Assistant offer? Workativ Assistant provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available here, so user experience details such as response speed or helpfulness cannot be assessed from the provided information. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Reporting/Analytics 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agent Design Tools Designing how agent will communicate, take decisions and behave in different scenarios via flowcharts, scripts, or visual editors Agent Governance Helps routing complex or critical decisions to humans, keeping oversight central to operations Workativ 86 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Designing how agent will communicate, take decisions and behave in different scenarios via flowcharts, scripts, or visual editors Helps routing complex or critical decisions to humans, keeping oversight central to operations A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Protect APIs from threats using authentication, access control and encryption Verify the identity of users/devices to enable secure access Execution of software tests by leveraging automation tools Completes tasks independently without constant human intervention Create and automatically send premade copy in response to customer messages Chatbot or AI assistant that answers queries and provides recommendations within an application Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Interprets what a user is doing based on context and helps guide them through the process. Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Collection of processes, policies, and standards to manage the storage & usability of enterprise data Combining data from different sources and providing a unified view Protect sensitive data for digital privacy Detect and remove errors Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. Manage the processes involved when making the application ready for use Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Define a process for transferring calls/tickets to management Automatically switching to secondary AI model(s) during failure or hallucinations Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Autonomously perform or assist with HR tasks across the employee lifecycle Integrate with core HR systems such as HRIS, ATS, knowledge bases, and payroll software Helps understand a user's intentions/actions Autonomously schedules interviews, follows up with candidates, and manages communication Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Processing different types of input like text, voice, images etc. Supports various file formats Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Automatically enforce local regulation and company policy during HR workflows. Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders Provide proactive or multi-step task support, not only reactive conversational responses Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage a growing amount of work to meet increased demand without compromising performance Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages Gauge satisfaction and receive information for improvement and success Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Track revisions and updates made to files and navigate between different versions Interact with data visualization elements, such as charts and graphs, to drill down into data Event-driven HTTP callback that automatically sends real-time data between applications Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.7 (3) Free Trial Free Version Free 14-Day Pilot/Trial $0.00 Starter Plan $99.00 Usage Based,Per Month Business Plan $349.00 Usage Based,Per Month Value for money 4.7 (3) 4.7 Based on 3 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DG Dina G. IT Support Analyst Non-Profit Organization Management ### "Workativ is even better with the AI feature" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2024 The support has been amazing. No matter what time of day I need assistance, the team are always on hand to help Pros The new interface - I no longer have to keep scrolling through the left hand side menu to find where I need to go as everything I need is pretty much on the one screen where I update the chatbot. The AI feature has been a real game changer as well giving me confidence that the the bot will be successful with the end users Cons The help articles are gone but this hasn't caused any issue as I know I can quickly get the help I need from the support team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA tanweer A. Sr. SharePoint Developer Financial Services ### "Awesome Chatbot" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2022 Pros It is really easy to develop and deploy the bot with no code interface. Additionally, Workativ's customer support is excellent. Cons Overall experience is great. Sometimes we face minor issues, such as bot window size bigger than the screen, but we get a quick engagement from the support team to resolve the issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Rakesh K. Network Engineer Information Technology and Services ### "Powerful Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 20, 2022 Personalized experiences,Pre-built conversations,Virtual Agent designer Drag and drop to build and test conversations, then customize the look and feel to match your brand.Conversational analytics Gain insight into user behavior and trends so admins can make quick, informed decisions. Pros Conversational AI + Workflow Automation’ in a single platform solution in addition to Pre-built conversations which further helps in Conversational analytics to Gain insight into user behavior and trends so admins can make quick, informed decisions.Also provides option for customize the look and feel to match your brand. Cons Third-party channel integrations and limitation of Actionable notifications via Slack, WhatsApp to Send employees actionable alerts and status updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Dan B. Director of IS Non-Profit Organization Management ### "Workativ delivers and the implantation team is top notch. Very supportive and responsive to question" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2022 Very positive experience. We are able to grow the bot based on our internal needs. The cost and support can't be beat for all the features the tool provides. Pros It just seems to work out of the box. If you have a decent outline of the needs the bot needs to fill it is really straightforward to set up and test. Their deployment team offers insight on where to focus time and provides resources to go to quickly resolve questions on your own. Truly self service. Cons No complaints right now - when we have had issues they respond quickly with a plan and their follow through is excellent. Reasons for choosing Workativ Cost and the willingness of Workativ to answer questions and ensure our internal business requirements were being met. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.