# Page 10 | SendGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is SendGrid the right Email Tracking solution for you? Explore 752 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204113/SendGrid/reviews --- SendGrid 4.2 (752) [View alternatives](https://www.capterra.com/p/204113/SendGrid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of SendGrid ## Showing most helpful reviews Showing 226-250 of 752 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer HoD Infosec Financial Services Used the software for: 2+ years ### "SG reviewed by infosec pro" February 15, 2022 4.0 Pros Excellent platform to send, track and make marketing campaigns. Superb tools and features Cons Static IP address price point is too high for low volume users, they should reduce that. Review Source VR Verified Reviewer Sales Manager Sports Used the software for: 6-12 months ### "Send mass emails without trouble" February 28, 2021 5.0 We use SendGrid to send mass emails and to integrate their SMTP with our application so it is available to send emails from our domain. In the beginning there were some hiccups, but support helped us solve it a timely manner. Once it was all correctly set up, it is just working! Pros SendGrid allows us to send personalized mass marketing emails to our large database without trouble. Email campaigns can be send using drag&drop email builder which is very easy to use and provides a lot of features and is a good point for starters. However, what I really like is their API integration with a lot of other software. Developers can create API keys for SMTP email sending from their application and it is relatively easy to integrate it because all major programming languages are supported out of the box. Cons I had some troubles with verifying domain email for sending but one support ticket resolved it in a very short period of time. Also had troubles with sending emails from IP addresses that were on email spam/blacklist. However, that can be mitigated by upgrading to a more pricier plan. Review Source VR Verified Reviewer Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Good Software but a lot of bugs" August 5, 2022 3.0 It was okay; it could have been a better product if the software had fewer bugs. Pros The contact feature and UI are the best; you need no training and you can pretty much immediately start using it. Cons The software is riddled with bugs. This is the only downside to this software. After using it for 2 years, we decided to move on to different software. Alternatives considered [Drip](https://www.capterra.com/p/164933/Drip/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SendGrid Easy to use and inexpensive. Review Source VR Verified Reviewer CMO Internet Used the software for: 2+ years ### "Not satisfied" June 10, 2022 3.0 Pros We have been using Sendgrid for more than 2 years, we use it only for transactionals emails. Now we are moving to another solution because of the weak delivery provided by sendgrid. Cons Available only in English. Add spanish and french will be a plus Review Source Bryan M. Product Director Design Used the software for: 2+ years ### "Our Choice for Transactional Email in Webapps" March 26, 2019 5.0 Pros When we build a webapp, one of the first things we integrate is SendGrid. It is reliable and easy to setup. We have no reason to choose any other solution. Cons Only negative thing I can think of, is that I feel like we tend to be late to learn about new features in SendGrid. Maybe the team could do a better job at communicating updates through more mediums. Review Source VR Verified Reviewer Director of Marketing Internet Used the software for: 2+ years ### "Reliable, Best-In-Class for transactional emails and overall email deliverability. " July 17, 2020 5.0 My overall experience with both the product and the company has been overtly positive. It is a powerful tool that is only limited by the user's imagination and technical savviness. Pros Sendgrid is highly configurable to the needs and database structure of our business. It helps blend data, product, and marketing all while ensuring reliable data and deliverability. Tons and tons of automation and customization features as well. Cons I wish it were easier to isolate and visualize the performance of a single email rather than just an email category. I find myself searching an address who I know received a certain email, clicking into their profile and history, and then clicking on that email in order to view performance and the template. Review Source VR Verified Reviewer Founder, Solopreneur Used the software for: 2+ years ### "Glitches glitches and lacking data" July 26, 2018 2.0 Pros It's versatile and offers importing of as many contacts as you want which is ideal for us given that we use Salesforce to import contacts from. Has most features that an marketing software has, other then automations. Cons I can't count how many times I've come across glitches. And user glitches that lasted months! particularly during the switch over from the original newsletter system to the "marketing campaigns" system. It was very poorly managed to the point where we couldn't even switch users without completely logging in and out. Managing unsubscribes across multiple users is virtually non-existant, and the data is deleted after 3 days. not very long at all for a paid software system. Review Source AV Aravind V. Senior Associate Health, Wellness and Fitness Used the software for: 2+ years ### "Using sendgrid for the last 5 years" May 27, 2019 4.0 Pros We have integrated sendgrid API. They provide us with good email deliverability which is a key factor for us. The stats about the email campaigns they send are near accurate and we can trust them. We also use an alternate service provider just to make sure that emails blocked by sendgrid are delivered through that provider. Sendgrid also provides us with interesting articles via their insiders program. I found that insightful and engaging. We can get opinions from experts in the area there. Cons If you are planning to reach out to recipients who have opted in to receive emails, then sendgrid works best. If you are planning to send marketing emails to anyone who didn't subscribe with you chose another email service provider. Review Source VR Verified Reviewer Web Developer Information Technology and Services Used the software for: 1-2 years ### "Powerful" October 3, 2022 5.0 Customer support has been very knowledgable and supportive when I've talked to them. Pros We use SendGrid only for transactional emails, and its great. Cons Wish pricing for dedicated IPs wasn't so expensive. Wish email templates could be organized into folders - for example, a folder for Client A that contains templates for Signup, Password Reset, etc, and then repeated. Review Source Matheus R. CTO Education Management Used the software for: 2+ years ### "Great email api" January 31, 2020 5.0 So far Sendgrid has been great and with Twilio acquiring them I think they could become even better. Pros We have used Sendgrid for more than two years now. The API is great and we only had problems of an email not being sent by them once. Cons I think the customization of templates without using HTML could be easier. It would make the job of our designer easier. Review Source Brandon S. Director of Mobile Solutions. Used the software for: 2+ years ### "Easy to use mail service for developers" May 4, 2018 5.0 Easy to use email sending platform Pros SendGrid is super easy to setup and use. The sdks and developer references make is super easy to implement in pretty much any language or framework. Cons The "Activity" and logs only go back a few days. It makes it difficult to research if emails were successfully delivered if they are older than a few days. Review Source Richard R. Software Developer Computer Software Used the software for: 2+ years ### "Great email service - and much more" September 25, 2019 4.0 Brilliant - it delivers on everything it promises and has easy to use packages. Pros I like that I was able to use SendGrid to easily send emails from my asp.net application, and get all sorts of advanced features and tracking on those emails. Cons They limited the free tier - so now it costs money even for very basic use. But it's great if you're looking for a serious email platform. Review Source MV Martin V. CTO Computer Software Used the software for: Less than 6 months ### "API implementation is shaky and there are some 500s that you can't solve" March 3, 2020 1.0 After ending up on a 500 error from their server on a simple endpoint to create API keys on subusers, I made a support ticket. I had some answers at first and then the ticket stayed unanswered for 24 days, after which I went to Twitter to push them to answer me. They did answer me and told me to try using the API test tool to see if that would also produce the same 500. It did, it was now pretty clear that the error was on their side. 2 days later my ticket was simply deleted without any answer, I cannot see it in my list anymore. Despite asking them about it on Twitter again, nothing changed... I would strongly avoid Sendgrid if you're planning on using it for anything important. Pros If you use the most basic features of SendGrid, it will work and do what you need. Cons Don't use Subusers, ever! If you are a company who will need to rely on their subusers feature to provide services to your client, please don't, you're wasting your time and you're better off trying another provider that has the same type of functionality but that actually WORKS and is more simple. 500s left and right, endpoints that simply don't work, wrong documentation, ... Alternatives considered [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SendGrid Because it looked more powerful, but that's the thing, it just seems more powerful but when you use it it's actually not. I'm switching to MailGun now. Review Source IR Igor R. Customer Success Team Leader Internet Used the software for: 6-12 months ### "Decent software for emailing" January 16, 2024 5.0 Pros We are using Sendgrid as an SMTP provider. It was easy to configure and it is working without any bugs - seriously not even one. Cons Weird password policy. They demand from you a minimum 16 characters - even if you are using 2fa. It is not convenient at all. Alternatives considered [Postmark](https://www.capterra.com/p/254711/Postmark/) Review Source II Ihsan I. Founder Information Technology and Services Used the software for: 2+ years ### "Near effortless SMTP integration with WordPress" August 23, 2022 5.0 I've used/trialed plenty of campaigning/transactional email management software, and the learning curve to using SendGrid isn't all that complicated. In my line of work, I continue to use multiple service providers similar to SendGrid for the different websites/businesses I work with. And SendGrid (along with other providers) is an asset in our business' offerings to our clients. Pros For a seasoned WordPress developer, integrating SendGrid's transactional emailing facility, is a walk in the park. Cons I preferred the free transactional/marketing email quota system of a competitor to SendGrid. Review Source Cristian F. Manager Retail Used the software for: I used a free trial ### "Easy to use, a bit pricey. For some it comes in very handy with the API" April 20, 2023 5.0 Pros It's easy to use, the documentation is well-written and it's easy to set it up. Templates are good and simple to change. The API is very good! Cons I think that it's a bit pricey and this is why I have never passed the free tier. Also, the visual editor is not too good. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source TB Tony B. CEO Media Production Used the software for: 2+ years ### "Poor customer service- misleading advertising" December 22, 2020 2.0 I think they have robots working there as the times I had requested support I got standard answers that don't actually address the support issue. Email design options are limited and usually the result don't present well in Outlook clients anyway. After over 2 years I changed to a new provider with much better design options, and emails appear as they should in email clients. I resisted moving as I thought it would be difficult and emails would end up in junkmail folders. As it turns out our new provider made it easy and no problems with deliverability! Pros Price - Unfortunately you get what you pay for Poor deliverability due to ip address being on spam lists and when requesting support the only fix according to sendgrid was for us to spend a fortune in dedicated IP address. Cons Service is terrible lodged a customer service request replied quickly with useless information then didn't hear from them for 4 days Email design issues limited and don't display correctly in all email clients Poor deliverability due to ip address being on spam lists and when requesting support the only fix according to sendgrid was for us to spend a fortune in dedicated IP address. Review Source JC Joe C. IT MANAGER Warehousing Used the software for: 1-2 years ### "Automating email processes throughout our company" March 31, 2025 5.0 Fantastic, I wouldn't imagine using anything else with its full feature set Pros Easy to use, implement and track statistics. Secure and reliable Cons lower tier pricing, wish they had 1 tier lower for our use case Reason for choosing SendGrid SendGrid is secure, reliable and its full feature set + API make it an easy choice. Review Source HM Hamza M. Senior Manager Publishing Used the software for: 2+ years ### "From Good to Worst" August 30, 2022 3.0 Pros Have used sendgrid almost 6 years now, when it was not acquired by Twillo the things goes very nicely, cause they have the policy to change the IPs to get better deliverability with almost 15% open ratio but after acquiring by twillo my experience started from good to worst, they stop changing IP's and when you called the customer service they are unable to do any thing, hence, after six years business relation with Sendgrid, finally has cancelled the subscription Cons In shared IP plans, operator need to change the IP every fort night so that deliverability can be improved Review Source Ina M. freelancer Information Technology and Services Used the software for: 1-2 years ### "Great email marketing tool!" December 15, 2022 5.0 I recommend to everybody who is looking for the best practices in email marketing. It is expensive when you send mass emails campaign, but the easy integration with their API was a life-saver. Pros SendGrid is one of the best software service I've ever tried. Their API integration is simple and they offer many easy to use integrations. Cons They could correct prices and services that they offer... Review Source Will E. Head of IT Operations & Support Internet Used the software for: 2+ years ### "A really good email relay service" January 21, 2018 5.0 Pros An easy way of delivering mail through a reputable, tracked cloud relay service. The ability to have multiple sub users with different quotas set for each. The pricing is really competitive. Cons The response on customer tickets hasn't been as fast as I'd expect, some tickets took days to get a response. Review Source Shadab M. Technology Services Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easiest Integration" December 20, 2018 4.0 Using SendGrid has allowed us to work on our own development and focus on rolling out new features rather reinventing wheel and spending time and effort to setup a reliable email relay on our own. For SMEs it's the best value for money. Pros It's the easiest platform I've found from integration perspective and is good value for money. Takes care of most of email delivery issues and provides good integration APIs for your own backend processing. Cons New features delivery isn't very fast and there's no beta program. Review Source Michael B. Senior Technical Support Engineer Computer Software Used the software for: 2+ years ### "Delegate your emails" February 13, 2021 5.0 Easy overview of the email log, great way to manage bounced and rejected email addresses Pros Sendgrid has all the tools to make sure that your email reputation remains high by handling bounced and rejected emails properly Cons It's quite a handful to understand all of the tools. A great help center gets you started quickly though. Review Source CW Charles W. Owner Marketing and Advertising Used the software for: 2+ years ### "Used to be a good company and has seriously declined" March 22, 2021 1.0 When complaining to Sendgrid I spoke with several people who were empathic to my frustrations about the program no longer working as it should. They even paid my $100 in Amazon credit to do an in-depth interview/survey about my experience but still nothing changed. I downgraded last year to a free account when Covid hit and hadn't used the free version since last September. Then this week a hacker was allowed to hack my free account and send hundreds of thousands of spam emails. Sendgrid caught the problem and notified me of it, but only AFTER charging me $522 for my "overages" on a free account. It has been 8 days and still no refund. Now they seem to be ignoring me and nobody has said they will refund anything as they still as of 5 days ago were "looking into the matter" Very enraged at this point. I couldn't NOT recommend a company any more than Twilo Sendgrid, except for maybe Ziply Fiber Internet Services. Terrible. Pros Easy to install and use when it actually works right Cons Ever since it was sold to Twilo it has serious flaws and many functions don't work like they should. One example is I can't even get a list of the emails I uploaded. Says "Not available at this time" when I try to individually edit or delete a contact. There are a few dozen other issues like this. Review Source RG Robert G. Owner/Webmaster Design Used the software for: 2+ years ### "SendGrid Review" December 19, 2018 5.0 Our business Server is located with GoDaddy and their email delivery service is basically Black Listed which was a real problem for our mass mailer. We found SendGrid and decided to Port our Server's emails delivery via them. We ordered a dedicated IP address and our mailing have been flawless in delivery providing all the data one would need to manage email deliveries and an manage delivery to keep from being accused of spamming or popping up on Black Listings. If we have any issues or questions customer service is always there for us. Thanks for your business, RG Grant & Associates Web Service Your Window to the World Wide Web webmaster@grantweb.com Pros For a mail delivery service SendGrid provides all all the data and options a customer could ask for. Customer Service is one of the best. Courtesy and knowledgeable they are one of the few companies I actually enjoy speaking with. Cons None to speak of. Customer Service is always on the top of their game providing Superior service whenever it's needed. Review Source Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/)