# Page 11 | SendGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is SendGrid the right Email Tracking solution for you? Explore 752 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204113/SendGrid/reviews --- SendGrid 4.2 (752) [View alternatives](https://www.capterra.com/p/204113/SendGrid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of SendGrid ## Showing most helpful reviews Showing 251-275 of 752 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Digital Marketing Specialist Information Technology and Services Used the software for: 6-12 months ### "Good for transactional emails, poor for marketing emails" October 28, 2018 3.0 Good for transactional emails, poor for marketing emails. Pros Sendgrid has a webAPI which hooks it up to your other software so you can send transactional emails e.g. invoice chase ups, issuing trial licenses etc. It's easy to use in that regard but... Cons You can tell that its origins are in transactional emails - it's good at these, but it's not great at marketing emails. Yes, it sends them. But it's pretty bad when it comes to analysing and reporting on the data from email campaigns. It lacks some basic statistics and we had to export the data in to an excel document to get anything meaningful from it. Review Source Angelica C. CEO Internet Used the software for: 2+ years ### "This is a must-have." October 30, 2019 5.0 They have been amazing, support is fast and helpfull. I don't remember having any downtime with them ever since I joined the service. Pros Sendgrid has an awesome service for email marketing and transactional emails. It works 100% of the time, the support is amazing and it even gives you a free plan that will serve most people. Cons The price for email marketing (contacts) is a bit too high for me. It could be packed with way more interesting features. Also the editor sucks and it never sends the mail like it shows on the screen. But I do not use this feature. Review Source VR Verified Reviewer DevOps Engineer Computer Software Used the software for: 2+ years ### "Mail service without the overhead and maintenance " April 20, 2019 5.0 Solves our SMTP needs without having to host and run another mailserver for our test applications Pros \- Mail services as a service - Low monthly cost - Easy to setup - No need to maintin a mail server any more with SendGrid Cons It does what is says it does and what I need, could not find any cons for this product! Review Source VR Verified Reviewer Co-Founder Used the software for: 1-2 years ### "Simple answer to programmatic emailing" June 22, 2018 4.0 Pros Super simple to set up - documentation was pretty clear, and we were able to hook up our email domain to their systems in 15 min. We use them for simple transactional emails, and haven't had any deliverability issues. Cons We would switch our Mailchimp marketing emails to them if their UI editing and management tools were as robust - but they seem to making nice improvements in this area, so maybe that will come sooner than we realize :) Review Source RG Reena G. Associate Editor Publishing Used the software for: 2+ years ### "Failed to change the shared IP's" March 14, 2023 5.0 Pros Ideally, we were using the service of Sendgrid since more than three years, earlier it was working very good but after acquiring by Twilo it become worst, as they do not change the shared IP addresses, due to which mails were getting spam and have complaint several times with customer support but no proper response Cons Currently will not recomended to anyone Review Source Stu G. CEO Internet Used the software for: 1-2 years ### "Pretty Solid and Reliable" October 30, 2015 4.0 We've used Sendgrid for a few years now, without a hiccup. It's worked well for us and has been very reliable. Their interface is easy to use and has most of the features you would expect, e.g. reporting, graphs, metrics, and the ability to search for users and emails that were deployed. I've had various members of my team trained up using it without any problems and they use it on a daily basis. We're heavily invested in it now. Sendgrid has pretty good customer service too, and have helped us quickly whenever there has been an issue. Sendgrid is solid and reliable. Pros \- Reliable. - Has the features you need for transactional email, but also email campaigns too. - Has very good reporting - Has good customer service. - Offers a static IP address. Cons \- Can get a little pricey if you send over 100,000 emails - Doesn't allow you to see much about the email that was sent, e.g. headers, subject, or body, which makes debugging issues hard. Review Source PI Patrizia I. Lawyer Legal Services Used the software for: 1-2 years ### "It's great but needs small corrections" November 9, 2018 5.0 Sendgrid is an efficient tool for email marketing. It allows sending emails with a high rate of delivery and very low bounce one thanks to its reliability. It is really convenient! Pros There are different templates ready to use to create your marketing campaigns. If you don’t find a template that fits your needs you can laying out yours using the design editor or the code one. With regards to the design editor, you can set up an appealing template only by dragging and dropping the modules available on the tollbar placed on the left side of the page. The code editor allows writing the custom html code of your layout. Sendgrid offers an A/B test function to test the effectiveness of different texts, images, objects, and so on. Checking the insights you could easily choose the most performing email you created. After composing an email you can send different email tests (with no limits) to multiple recipients. Schedule option available. You can switch from desktop to mobile view in just a click. You can update your contact lists and organize them by segmenting the users. On the homepage you can see your reputation calculated according to the percentage of bounced emails and spam reports you got in your campaigns. The reports and the insights collected by the tool are really useful, reach and detailed. Cons The design editor and the coed one are not synchronized. If you create your template on the design editor and then edit it in the code one you might lose many formatting options. Sometimes you can’t undo your actions. Review Source Anton N. Email Marketing Manager. Gambling & Casinos Used the software for: 6-12 months ### "I would recommend Sendgrid for colleagues in our industry " December 20, 2018 4.0 Very good deliverability even for our industry. Fast and problem solving support White label option Pros We are b2b platform for iGaming and support our customers (online casino operators) also by sending CRM email messages to end subscribers. Sendgrid fits the best for this purpose because of possibility to white label senders Cons Really annoying the stats report. I can't see it in one display by horizontal and need to scroll it all the time and I have no option to customize it somehow. Also, mailbox providers deliverability report is not useful, would be much better to see top10 mailboxes at the report. Review Source Scott R. Developer Computer Software Used the software for: 2+ years ### "Solid email transport provider" December 4, 2018 5.0 Great product and was our default mail provider for three years. Pros Getting set up and implementing Sendgrid has been easy to do, we've used it throughout all web apps that we build and it's been rock solid. Cons Every now and then there can be periods where mail is slow to be delivered. Review Source Lee G. Co Founder and Director Computer Software Used the software for: I used a free trial ### "Exceptionally bad Customer Support when you have specific technical questions" February 6, 2019 3.0 On the basis of our 0 out of 10 experience with Customer Support for a question that competitors answered successfully within days, they didn't win our business. Pros User Interface looked good. Integration with Magento was well documented. Deliverability features (Domain Authentication) looked solid too. Cons Customer Support. We ran a free trial to compare SendGrid with two other big other transactional email vendors and had the same specific technical question to engage support with for all three of these vendors. The other two came back with a specific and accurate answer within 1-2 days. We're currently at 6 weeks with 7 rounds of attempts at clarification. The first 5 rounds was immensely frustrating, as their front line support fundamentally didn't have the skills to answer the question and stonewalled us from L2 support / Engineering from 12 December to 29 December. When we finally had an engineer assigned to the ticket, they didn't read the ticket history and pointed us at an irrelevant and out of date piece of documentation. Excited to have been assigned someone technical, we replied same day with more detail hoping for progress. We haven't received any response to that reply, even after a follow-up 5 days later, then another follow up 20 days after that. Very disappointing. Review Source VR Verified Reviewer Chief Technology Officer Banking Used the software for: 2+ years ### "Service for sending mail that gets it right" November 26, 2018 5.0 A service that just works once you've completed the setup. Highly recommend it. Pros SendGrid has great performance and features that will cover all your bases. It is simple and fast to set up and after that, just works. Cons There are many settings available but hard to navigate them all. Review Source ML Marco L. CTO Leisure, Travel & Tourism Used the software for: 6-12 months ### "One of the best email services but too expensive" April 27, 2023 5.0 Pros For a developer is easy to integrate, and the API documentation is very clear API. It's plenty of external integrations. Cons Too expensive compared to similar software, especially regarding email marketing. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Review Source J. Desmond B. Customer Experience Consultant Real Estate Used the software for: 1-2 years ### "Don't roll your own, roll with the best." December 19, 2018 5.0 We automated lead notifications and some large scale marketing. Next we really overhaul our transactional. Reliability is the number 1 benefit - once we get the response from the API we consider it as good as sent. Pros Every feature you can think of and most of them available using an API. Transactional templates are worth the price of admission alone. Cons I guess there could be a little more in the image edit/process department but I didn't expect it or miss it. Review Source VR Verified Reviewer Lead Web Developer Marketing and Advertising Used the software for: 1-2 years ### "Simple to use and excellent reliability " September 12, 2018 5.0 We use Sendgrid to handle the emails our web applications, online stores, and WordPress via their plugin. Pros Loved how easy it was to integrate their email service into our applications. The dashboard provides insightful data such as metrics , drop rates, and opened vs unopened emails. Cons Haven't personally experienced and cons to using their service. I do see that prices can be a bit expensive once you pass 100, 000 emails per month. Review Source Marco S. IT Administrator Retail Used the software for: Less than 6 months ### "More than just a simple SMTP" September 23, 2022 5.0 Pros It integrated quickly and effectively with other email marketing platforms, was fairly easy to set up, and improved deliverability in large part due to IP sharing which allowed for unrivaled readership/reception rates that were unmatched by any competitor, but unfortunately it has declined and is no longer the same. Cons The bad thing is that the IP must be changed so that the mails are not classified as spam and reach their recipients, there are things that technical support does not want or can not collaborate to guide in the process of tracking mails. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Fedor T. CTO Financial Services Used the software for: 2+ years ### "Good API, deliverability and subscription management, but poor UI" November 11, 2022 4.0 Pros Very good API, deliverability (on all plans), contact and subscription management. Cons Limited and outdated UI for template editing Review Source TT Thomas T. Website Developer Marketing and Advertising Used the software for: 2+ years ### "Best SMTP product I've used" November 28, 2022 5.0 I have come back to Sendgrid dozens of times to ensure that my clients' are getting the emails delivered that they need to successfully run their businesses. I highly recommend this service. Pros Not only is Sendgrid easy to use and set-up, it quickly integrates with Wordpress to ensure transactional emails and notifications are delivered. Additionally, it's free plan is unlike any other for my small clients. For my larger clients, the paid plans are great! Cons I have used this software for years without issue. While I am only using a few of its features, I am confident that they will get the job done every time. Review Source VR Verified Reviewer Product Manager Information Technology and Services Used the software for: 2+ years ### "Easiest and cheapest solution. Needs some advanced features." February 19, 2019 5.0 Until now SendGrid was one of the best tools I have used at work. Pros Easy to use, essential features available on cheapest plan. Cons The lack of templates. For me as a person who is not advanced with coding, having different templates would make my job easier Review Source VR Verified Reviewer Customer Success Computer Software Used the software for: Less than 6 months ### "SendGrid" December 10, 2018 5.0 Pros I love tracking the email activity using SendGrid. One of the features I use the most is checking to see if emails are being sent out through our software. Our company allows our customers to connect with theirs, and using SendGrid when our customers have questions regarding email received, I am able to look into the Activity section and check if emails failed for a specific one. Customers are always saying they never received invoice, or email. This way we can check if its their email provider blocking or if we are doing something incorrectly. It allows us to make our customers happy and keep them from falling through the cracks and being unhappy with the company. I do like the Dashboard section as well, and feel that I need to start utilizing other perks of this software not just the Activity section!!! Cons Nothing so far, I do want to start using the other sections of this:) Review Source VR Verified Reviewer Principal Software Development Engineer Computer Software Used the software for: 6-12 months ### "Sendgrid Experience" May 24, 2022 5.0 The overall experience was good. Pros 1\. Two factor for login 2. There is a free plan with 100 emails/ day 3. Easy to use and setup Cons 1\. paid plans are pricy like 14.95$ per month 2. It takes time to learn and use it Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Much easy to use and setup. Review Source Lucas M. Customer Success & Sales Sports Used the software for: 1-2 years ### "Easy emailing program, to send all your automatic emails and makes it easy to check your reputation" April 20, 2018 4.0 Pros I like the statistics, and that I can check if emails have reached their destination and if they've been opened. It also automatically checks if an email recipient is marking your mail as spam or blocks fake email addresses. Cons I don't like that you can't check which email it was that was sent. That would be nice if it was blocked or marked as spam. Then you can narrow your search down. Review Source Sneha S. Payroll Associate Human Resources Used the software for: 1-2 years ### "SendGrid made Email marketing so simple." March 31, 2019 4.0 Sendgrid made my Email campaigning easy Pros SendGrid is the best platform available for sending large amount of emails to your customers, clients, and all other persons related to your business. In just one click you can send your business announcements to every database. For instance if you want to launch a new product, you can announce it to your clients through Email. All you need to do is make campaign on Sendgrid and add the contacts you want to send. Always remember to add your contact in CSV format. It will send from your business email to the respective client. Cons While sending Email through SendGrid there is a chance that it might be move to the spam message of the recipient. It will not happen everytime, only chances are there. Review Source BM Bhagya M. Editor Publishing Used the software for: 2+ years ### "At once it was king of email marketing " March 3, 2023 3.0 Pros Yes, at once it was a king of email marketing but after takeover by Twilio, the service becoming worst with my experience, as they do not change there shared IP's, though you complained to customer service but they also do not have anything help out, have used Sendgird around 5 years with three different account but now have stop using the service, as the result is zero Cons The cons is that they failed to change the shared IP's on regular basis, because of which email comes to spam instead of Inbox Review Source RK Robert K. Travel Center General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great tool for any company" June 26, 2022 5.0 It helps keep everything organized without having someone manually do it every step of the way Pros It keeps all my emails in check in a safe and efficient manner Cons I haven't yet found anything I don't like Review Source Axel H. CEO Computer Software Used the software for: 6-12 months ### "Email verification for SaaS" July 15, 2022 3.0 Pros The integrations that exist makes it easy to get started with and saves you alot of time. Cons We have had issues that our users are not receiving the verification emails. This have at some times killed the conversion of trials. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/)