# Page 19 | SendGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is SendGrid the right Email Tracking solution for you? Explore 753 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204113/SendGrid/reviews --- SendGrid 4.2 (753) [View alternatives](https://www.capterra.com/p/204113/SendGrid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 19 - Reviews of SendGrid ## Showing most helpful reviews Showing 451-475 of 753 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Volkan O. CEO and Founder Computer Software Used the software for: 2+ years ### "Basic email marketing" May 17, 2018 4.0 Pros If you don't need to advanced email marketing tool, it's right for you. Good user interface and good campaign editors. Cons They can improve their marketing tool a bit more, there can be some automation with triggering functionality. Review Source GA Gideon A. Frontend Developer E-Learning Used the software for: Less than 6 months ### "Great product, improve customer support" October 10, 2023 5.0 Couldn't use it to satisafaction but I know people who worked well with it Pros I like the vetting process, making sure users don't spam. Cons The customer is weird, they didn't approve my account for whatever reason, no explanation, I sent mail and still no explanation, they only reffered me to some policies none of which I violated. Alternatives considered [MailerSend](https://www.capterra.com/p/214665/MailerSend/)[Postmark](https://www.capterra.com/p/254711/Postmark/) Review Source VR Verified Reviewer Marketing Coordinator Used the software for: 1-2 years ### "Great for batch email/newsletter" January 10, 2018 4.0 Pros The new campaign of sendgrid made sending newsletter and batch email easier in a user friendly platform. The average marketer will without a doubt find what he is looking for with sengrid for a lower price than other provider. Cons Sending emails using a csv file is not way harder and almost impossible since they removed the legacy newsletter. Review Source VR Verified Reviewer Digital Marketing Executive Used the software for: Less than 6 months ### "Probably the best SMTP service I have used." March 9, 2018 5.0 High email deliverability assured better sales prospects for my marketing campaigns. Pros After trying and testing out many SMTP services, I have found the best and highly reliable SMTP service for my emailing needs. It definitely provides me the higher delivery rates for my marketing campaigns. Cons At first, I was held back by its pricing plans so decided to opt just for its SMTP services. Also, some of the advanced features were quite overwhelming for me and were also difficult to find those in their documentation. Review Source AR Andrei R. \- Civil Engineering Used the software for: 2+ years ### "Wrong billing and horrible Customer Support " November 8, 2019 1.0 Pros Nothing. It barely does the basic and still overcharge you. Cons They lie to you in the sales pitch and overcharge you. Customer Service is non existent. When they do reply and just don't care. Worst product that I have ever used. Review Source TA Tyler A. Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "Powerful CRM and Email Relay" January 11, 2019 5.0 Pros I'm primarily using this service as a SMTP relay and it has done very well! I was easily able to setup a API relay and confirm SPF records to make it all proper like! To top all this off its a free service for sending less than 100 emails per day. This is fine since I use it to send out notification emails from some of my projects. Cons One down side I have come across is that the relay requires a user name and password and that has caused an issue with some smtp clients that only use an email and password to make the connection. Review Source ES Ed S. CVO Marketing and Advertising Used the software for: 1-2 years ### "Powerful and simple email marketing tool to add to your stack" April 23, 2022 5.0 Pros Integrations with 3rd party tools and shared IPs so I didn't have to start from scratch and warm up new IPs Cons Lack of reporting and having to upgrade to get additional basic reporting features Reason for choosing SendGrid it integrated seamlessly into my stack and works perfectly Review Source VR Verified Reviewer Product & Operations Manager Computer Software Used the software for: 1-2 years ### "SendGrid" January 9, 2019 5.0 SendGrid turned out to be a good solution for the marketing/ product related emails. Pros Fast, reliable, stable, good templates, analytics, great email delivery tool. We've been using it for quite a long time for Marketing purposes and satisfied with the results and options provided. Cons Navigation/ UX is a little complicated. Need time to get used to it. Review Source Sam L. Director of Paid Media Marketing and Advertising Used the software for: 2+ years ### "Apply for their accelerate program if you qualify" August 9, 2019 5.0 Pros Great support, really solid deliverability, and always getting better. Cons Automation feature has had a lot of bugs and limited features. Looking forward to seeing improvements here. Review Source RV Ross V. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Setup and forget" October 4, 2019 5.0 Our overall experience with SendGrid has been good, setup is easy and it needs little to no maintenance. Pros Very easy to setup with loads of documentation . We make use of the Email Api for a clients system we manage and after setting it up nearly 2 years ago we have had to make no changes. Cons We haven't had any issues and there is nothing we don't like. It does what is says for a very fair price. Review Source EP Elisa P. Marketing Assistant Packaging and Containers Used the software for: 1-2 years ### "Good and convenient with a high rate of delivered emails!" October 14, 2018 5.0 Sendgrid is functional, reliable and convenient. I previously used MailChimp but it has become too expensive so I started using Sendgrid and I am looking at its improvements every day. It must be improved, but it is a good tool. Pros Useful email marketing tool to send marketing emails and analyze their results. You can easily set up a campaign using the email templates available on the platform or creating your custom ones. The email editor offers two option: design and code. The design editor allows creating custom layouts by dragging and dropping the modules available on Sendgrid, whilst the code editor offers the opportunity to personalize your templates writing your html code. The A/B testing function offers the possibility to test different titles, copy and images to check the most performing ones. Test email and schedule features available. Report and insights accurate and detailed. You can check different views according to different devices in real time. On the left side of the main page, you can constantly check your reputation according to the email you’ve sent and the percentage of bounced emails and the ones marked as spam. It is really convenient. Cons By switching from design editor to code editor and back again, at any variation you will lose all your previous work. Review Source VR Verified Reviewer Customer Success Manager Computer Software Used the software for: 1-2 years ### "Gives my clients a better customer experience!" October 6, 2020 5.0 Amazing! I truly think I've helped customers out a lot by quickly being able to identify why they aren't receiving emails from Yello. It's created a much smoother troubleshooting process! Pros I used Sendgrid frequently when I was in a Support role at Yello, but I find myself still using the tool as a Customer Success Manager. I think it creates a great customer experience when clients reach out asking why they aren't receiving emails from Yello. I can quickly check and see if their email bounced back and the reasoning behind it. Cons Sometimes I found it a little hard to determine the root cause of why an email bounced back, but I think Sendgrid does a great job at providing resources to help determine the cause. Review Source KB Kayalla B. Analista de Conteúdo Information Technology and Services Used the software for: 1-2 years ### "Usuária para finalidades de marketing" June 28, 2023 4.0 Pros A parte que mais gosta é dos insights dos e-mails enviados. O dashboard com as informações do envio é bem completo e ajuda os usuários a visualizar se as iniciativas estão dando certo e a trabalhar possíveis melhorias. Cons Acredito que a interface possa melhorar para garantir uma boa experiência ao usuário. A parte de segmentação de grupos e contatos também é um pouco complicada, mas nada que impossibilite o uso. Review Source SS Samim S. Sr. Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "SendGrid solving our email deliverability " July 17, 2019 5.0 We are using SendGrid for our Magento2 Ecommerce site to send transactional emails such as new registration, new orders and order updates. We found this very affordable and almost 99.99% rates of email deliverability unless the email id is incorrect. We are even using this for our newsletter and there as well the delivery rate is very good and also spam complains is very low. Previously we have used some other tools but this is giving us very good results. Pros \- Affordable and cost effective. - High delivery rates. - Easy API integration & easily create API keys to use. - Very good for transactional emails. Cons \- No such cons found till now so cant say exactly. Review Source JM Jessica M. IT Manager and Client Success Partner Information Technology and Services Used the software for: 2+ years ### "One of the best transactional email out here!" April 23, 2023 5.0 Pros It is straightforward to set up email distribution and can manage bounce-backs, spam complaints, and link tracking. It also helps to keep deliveries on time. Email authentication, including SPF, DKIM, and DMARC, is also supported. Cons It is necessary for a developer to provide detailed documentation, including example code samples, for a beginner to understand how to use the program effectively. Review Source Luciano Z. ChatBot and Automation developer Information Technology and Services Used the software for: Less than 6 months ### "A great solution for marketing automation" June 24, 2022 4.0 Positive experience. Sendgrid is used as a reference solution within other tools such as Landbot and Xenioo (chatbot builder) and is very easy to use. The value for money becomes a disadvantage as the number of mailings increases Pros Scalability, good price and intuitive interface make SendGrid one of the best solutions when you need to send emails via a simple, reliable, stable and very responsive API Cons If your contact list is very large, pricing is no longer so convenient. When I needed support, I didn't get any quick or helpful answers right from the start. Review Source MP Miguel P. Developer Information Technology and Services Used the software for: 2+ years ### "A great way of sending your emails" March 11, 2019 4.0 Pros It's the easiest integration I've found for building apps that interact with emails, either sending or receiving and parsing them. Cons The settings page is a little confusing, but you can get used to it Review Source AF ALEXANDER F. Customer Success Manager Computer Software Used the software for: 2+ years ### "It's perfect when you need to send password and task recovery emails." January 29, 2020 5.0 We use Sendgrid to send several e-mails from our SaaS platform website, where we control the e-mails sent, those that do not reach the customer and thus we can monitor, r and identify the behavior of e-mails sent and received. Pros • Manage unsubscribe emails.   Full detailed report. You can see if the email has been blocked, returned or delivered. • Protects our domain from SPAM complaints. • It allows you to check if the problem of receiving emails is at the client or at our company. • The cost benefit is very good and the free plan is very functional. • It has excellent usability and performance and facilitates the management of multiple domains. Cons It does not allow the configuration of personalized shipments, example: My system sends emails for daily backlogs, and this overloads the mailbox of some customers who have many backlogs pending. It could allow you to set up a specific shipping period per customer, such as every 7 days. Review Source VR Verified Reviewer Chief Technology Officer Apparel & Fashion Used the software for: 2+ years ### "Amazing Platform For Sending Emails" December 19, 2018 5.0 Pros \- Emails are always delivered on time - Customer Support is always on point - Nice interface to look at bounces and deliverability issues - Great community support Cons \- Setup and best practices can be difficult without dedicated support - Marketing email interface is not as great for e-commerce Review Source VR Verified Reviewer Co-Founder Internet Used the software for: 2+ years ### "Amazing bang for your buck" April 26, 2019 4.0 Pros Very intuitive user interface and easy to integrate with apps through API. Cons Feature set can tend to be limited compared to other email automation tools and competitors like Mailchimp. Review Source Diana R. Sales specialist Marketing and Advertising Used the software for: 1-2 years ### "Easy to use email delivery service" May 17, 2021 5.0 Pros The platfrom is very easy to use and I learned how to set up campaigns without using any external help etc. Cons Not too many feature for personalization. Also, have better experience with other vendors who offer much more engaging educating and valuable content via their social media channels and via email. Review Source JR Justin R. Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Solid deliverability with some of the better customer service in the space." February 9, 2018 4.0 Excellent customer service in comparison to other email service providers. Pros The customer service really stands out with SendGrid in comparison to other email service providers. When you can carry a conversation with a competent professional who actually understands the software they are supporting, it makes a huge difference these days. Cons I'm not a huge fan of their email builder, but this is more a matter of personal preference. I find it a tad inefficient in comparison to some others I've used in the past. Review Source FB Fayçal B. CTO Financial Services Used the software for: 1-2 years ### "A shame" June 1, 2020 1.0 A shame !!! We are paying the pro plan and I don't have any answer to a question in more than a week. I have my welcome email that doesn't work, (all of my other emails are working, so there is no reason), and they don't care. Pros I don't want to say anything good after my experience with sendgrid. Cons There is no customer service, i sent at least 3 emails in 10 days and i didn't have any answer. Review Source PP Prem P. Freelancer Information Technology and Services Used the software for: 6-12 months ### "Email creation and automation for marketing" January 28, 2023 5.0 Pros Inbuilt features of html template and drag and droop builder is best for creating responsive email templates for email marketing automations Cons It needs some more drag and drop features to make it more easy like no code tools Alternatives considered [Zoho Marketing Automation](https://www.capterra.com/p/233707/Zoho-Marketing-Automation/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source PC Peter C. Dir. User Experience Health, Wellness and Fitness Used the software for: 1-2 years ### "Works great for tracking activity, Setting up templates " December 17, 2019 4.0 Overall Sendgrid has the features we need and since templates are generally set and forget any difficulties there are manageable. The logging/tracking is great. Pros SendGrid is very easy to use for troubleshooting email delivery issues and resolving any issues when we do come across them. The dashboard is very informative and offers nice features for day-to-day management of transactional emails. Cons Setting up new templates can be a little confusing. They do have a visual editor for those of use that don't know html but it feels a little clunky sometimes. Additionally there are some cart before the horse workflows where you need to create items first and then go back and link them to other things after the fact. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.