# Page 2 | SendGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SendGrid the right Email Tracking solution for you? Explore 753 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204113/SendGrid/reviews --- SendGrid 4.2 (753) [View alternatives](https://www.capterra.com/p/204113/SendGrid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SendGrid ## Showing most helpful reviews Showing 26-50 of 753 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John W. CEO Marketing and Advertising Used the software for: 2+ years ### "A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice" April 8, 2025 1.0 A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice Let me paint you a picture of the absurdity that is SENDGRID’s latest “feature.” Imagine a world where you can \*control the IP addresses\* that log into your account. Sounds sophisticated, right? Except, here’s the kicker: if you dare to use a different device or a new ISP, you’re immediately blocked from accessing your own account. Brilliant, isn’t it? Now, let me share my personal experience with this stroke of genius. SENDGRID, in all its wisdom, decided to activate this new feature, effectively locking me, my admin, and my tech team out of our accounts. And what was the solution offered by this beacon of customer support? "Take a ticket and wait." Yes, wait. For seven excruciating days. When they \*finally\* deigned to call me—at the oh-so-convenient hour of 12 midnight, no less—what followed was an exercise in sheer absurdity. The “expert” on the other end had the audacity to insist that I must log into the account to disable the IP block feature. Yes, you read that right: log in to an account from which I was explicitly locked out. Now, I don’t throw around the word “idiot” lightly, but in this case, it feels inadequate. After multiple emails to their elusive “customer service,” I explicitly explained that the IP block feature prevented access. And yet, the response I received? A resounding non sequitur that makes one question whether anyone at SENDGRID actually reads emails—or possesses basic comprehension skills. As a direct result of this farcical chain of incompetence, I have now lost two major advertising accounts worth $12,000 AUD annually. And what was the response from SENDGRID? A tone-deaf “Sorry, I understand your frustration, but we were busy.” Busy. Of course. Too busy to care about their customers or even pretend to provide support. Here’s the bottom line: if you value your time, money, or sanity, I urge you to \*avoid SENDGRID at all costs\*. They’ve clearly become too big to bother with pesky things like customer service, and their disdain for their users is palpable. Pros Nothing now, 7 days later I an still waiting for a call back, You cannot run a business with support like that. Cons They have got to big to care about customers Review Source JK Justin K. Owner Computer Software Used the software for: 2+ years ### "Abrupt Changes Leave You Hanging!" July 30, 2025 1.0 We were happy users for years. Then the email about pricing changes - a whopping $60/mo minimum because we used basic marketing automation (a welcome email when users sign up). I wasn't able to completely refactor the integration before the cutoff, so now I have no automation and they deleted all my contacts and my templates, so I get to rebuild ALL of that from scratch. Awesome! Pros The ability to format emails and build automations was straightforward for our simple use case. We used the API capability to sync our contacts and basic marketing automation. Cons We have a low volume, simple use case. Suddenly they change their pricing and require that we pay $60/mo to send our ~50 emails per month! Unsustainable of course, and after we heavily invested to build the API integration, it was as you'd expect an unfortunate turn of events that left us high and dry. Review Source EP Eli P. Centralized Services Manager Information Technology and Services Used the software for: 2+ years ### "Powerful Bulk Email Service with Room for Improvement with Support" June 3, 2025 4.0 Overall, our experience with SendGrid has been positive, but some improvements could be made in regards to support and explanation of billing options. Pros SendGrid allows us to send bulk emails to current and prospective customers without fear of our primary email service being added to spam lists. Cons SendGrid support is not a efficient as support at some software companies. Billing through Azure can be a bit confusing. Review Source JM Justin M. Contractor Construction Used the software for: 2+ years ### "Never ever use" August 24, 2025 1.0 I lost out on thousands of dollars of work because they stopped sending my emails. Apparently they switched from free to paid but didn't tell me. Had they told me I could have upgraded in time, instead i lost a bunch of customers because of it. Pros When it worked. That is until they forgot to tell me they stopped delivering my emails and that I'd have to pay. How hard is it to send me one email? Cons When they went from free to paid, didn't tell me, and i lost multiple weeks worth of email / jobs because of it Review Source DS Davide S. Content Creator Design Used the software for: Less than 6 months ### "Great software, become part of my routine" May 8, 2025 4.0 An excellent service that despite the somewhat difficult initial curve in understanding all the functions and how to get the most out of it then really becomes a well-structured service with all the necessary functions to control and manage the sending of e-mails. Pros I really like the ease of use, for various projects I have found it easy to implement for sending emails to confirm the user. I also find the dashboard for managing the mailings and controlling the mailings very good. Cons As a cons I would have preferred a better explanation of how to use the service, I have to admit that it is a very good service but for some functions it was rather difficult to understand how to use it. Review Source aW aaron W. PM Government Administration Used the software for: Less than 6 months ### "Cheap service, horrible support" May 31, 2025 1.0 Very bad, hard to make work if successful at all and no support that will actually help you with anything. Pros cheap unless you want support, then you have to pay a lot extra and it is not worth it. They can not setup anything correct and can't help fix their mistakes. Cons charges extra for support, they are terrible at following up and setting up accounts correctly. Only support option is chat and they purposely wait 2-4 minutes between each response. Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 1-2 years ### "Honestly, great app for email marketing" April 24, 2025 5.0 SMTP was faily easy to set up anf sendgrid provided API to connect email function to my wordpress sites without stress. Pros Its very easy to set up email funnels with sendgrid plus the inbox delivery high and spam rate is low. Cons I did not get enough help while setting up my account but i still figured things out even though the platform was more complex than other email providers Review Source RP Raxit P. Programmer Analyst Computer Software Used the software for: 2+ years ### "SendGrid : Perfect and easy to use tool for Precision and Scalibility of Marketing campaigns" March 24, 2025 5.0 Overall, highly recommended tool for your business for your notification emails or marketing emails. it has some very useful features like open rates and unique customers to track progress of the campaigns. Pros Excellent detailed insights with filter options to track emails/SMS to customers and comprehensive Analytic features like delivery rates and click through rates. Cons Sendgrid provides excellent services but the pricing point might become higher when high tier plans are considered which unlocks advanced features. Review Source MS Michelle S. Developer Human Resources Used the software for: 1-2 years ### "Great for Analytics and Tracking!" March 20, 2026 4.0 Pros I like their statistics they provide for the emails. You are able to see all the emails that were sent and any meta data such as if they opened, how many times, or if it failed to send. This allows us to help investigate any issues and or use this data for marketing. Cons I wish they had a better way for the error handling with handlebars in the email/data received for developers. I wish it would indicate what was wrong in terms of the language. More detail there would help a lot. Review Source SS Shane S. CEO Information Technology and Services Used the software for: Less than 6 months ### "Ensuring Message Delivery With Ease" June 12, 2025 5.0 Very positive experience with SendGrid given the ease of standing up the integration and validating that the messaging workflows were enabled. Pros The ability to quickly and easily integrate the corporate marketing platform into SendGrid to enable campaigns and help ensure message delivery. Cons Configuration was easy and straightforward. But, if the individual tasked with integrating and implementing SendGrid does not have DNS experience they will need to rely on their DNS administrator to complete the configuration. Review Source TH Tyler H. CEO Translation and Localization Used the software for: 1-2 years ### "WE'VE LOST COMPLETE TRUST IN SENDGRID" December 30, 2024 1.0 Horrible email sender! We've used SendGrid for nearly 3 years now, and out of nowhere, this weekend they suspended our services claiming our account was exhibiting suspicious behavior. We use SendGrid to support email sending for our online software application. This unexpected and unwarranted outage impacted our clients and operations. We immediately reached out to customer support for assistance and received the most unhelpful and incompetent support, repeatedly being told that the Compliance Team would review our case. In the meantime, we now have to explain to our customers that we are experiencing an outage that we have no control over and no estimation on the resolution. It's incredible that a vendor would suspend services without a single warning email. We have lost complete trust in SendGrid and are now opting to switch to a different email sender. Pros Nothing at all. Cons Customer support; proactive communication; troubleshooting; reliability Review Source SB Steven B. Marketing Director Media Production Used the software for: 2+ years ### "Solid automated transactional email provider" February 11, 2025 3.0 Great for automated emails that you can set up and let trigger in the background. Pros Use it on one of our brands and great for transactional emails Cons User interface is not the best for marketing emails. Have to go through our dev team for amends. Review Source PJ Posh J. US IT Lead Insurance Used the software for: 2+ years ### "Sendgrid a viable option for well funded startups" March 10, 2025 4.0 It is a great tool for small companies with considerable operating capital - because it removed the need to manage the SMTP client/servers. Pros Scalability, superior deliverable reliability, user-friendly API Integration and great analytics engine Cons The cost can get a little exorbitant when dealing with high-volume campaigns - definitely a consideration for smaller firms Review Source Russell J. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "SendGrid - Unresponsive and unavailable" March 13, 2025 1.0 SendGrid is the worst vendor in our tech stack, stay away Pros The brand name for sending emails, it is a big name Cons Without warning, they shut down their system, and then there is no one to resolve the issue. No phone number to call, their help chat bot does not have any ability to restore service to paying customers Review Source AS Antonella S. Owner Consumer Services Used the software for: 1-2 years ### "Its Ok for small Businesses" January 27, 2025 4.0 Its ok, I recommend it for business owners that are just starting Pros it has a free plan and no credit card required Cons The HTML editor is not much intuitive as other senders. To import a HTML the only way is with the html code. Alternatives considered [MailUp](https://www.capterra.com/p/127970/MailUp/)[emBlue](https://www.capterra.com/p/150149/emBlue/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SendGrid Free version without credit card required. the limit of 100 emails per day is ok for a small business Review Source KM Karl M. EVP Financial Services Used the software for: 2+ years ### "Reliable service for our marketing needs" March 10, 2025 3.0 We have been overall satisfied with their solution and may keep using them for another few years. Pros We used their email marketing tool for over 5 years and have found their solution to be reliable. The core functionalities work as expected and have delivered measurable results for our marketing team. Their customer support has been decent and met the SLA's stated on our contract. Cons Their technical features have lagged in the industry. Some of their competitors have developed newer and better features to accomplish marketing tasks. Their security behind the infrastructure has been just okay, per their security reports. Review Source ID Irina D. CTO Computer Software Used the software for: 2+ years ### "Reliable and very good" December 20, 2024 5.0 Pros Easy integration, clear UI to work with. Cons The design template library versioning can be confusing Review Source VR Verified Reviewer Lead Engineer Information Technology and Services Used the software for: Less than 6 months ### "Good Experience" February 15, 2025 5.0 Sendgrid website is having good ui design. Pros Sending email without getting inside spam is best thing. Cons Too much verification we have to do and also website is too slow. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) As mailchimp is too costly for me so i switch. Review Source MH Mohammad H. Inbound marketing specialist Marketing and Advertising Used the software for: 6-12 months ### "Not worth the hassle despite the scalability." December 24, 2024 2.0 Disappointing; frequent issues with reliability and support. Pros Scalable email delivery for larger campaigns. Cons Support and UI are frustratingly poor and not friendly Review Source AH Ahliman H. Full-Stack Developer Internet Used the software for: 2+ years ### "Not too bad" November 30, 2024 3.0 SendGrid is a reliable option, like other providers, when looking for a free or paid SMTP service. However, the free plan is limited to 100 emails per day, which is quite restrictive. Their pricing is unstable, which doesn’t inspire much confidence for the future, but apart from that, the service is excellent. Pros I started using SendGrid a while ago; the service is stable, the interface is pleasant to use, and the website is easy to navigate. Cons SendGrid often changes its pricing. A long time ago, for example, they removed or modified (I don’t remember exactly) the free plan for users, which led me to switch providers. I couldn’t say if they still follow the same practice today. Review Source YG You G. IT Intern Education Management Used the software for: 6-12 months ### "Overall Great" December 10, 2024 5.0 I used it to try and set-up my own email server essentially, but managing an email server was harder than I expected Pros Easy to set-up your domain with and offers a free forwarding service. Cons Is not able to receive or forward incoming emails without making it contrived. Review Source VR Verified Reviewer Web Developer Information Technology and Services Used the software for: Less than 6 months ### "Reliable email delivery with advance features" January 6, 2025 5.0 It us easy to use and and it gives free plan also Pros It gives an easy to use API which we integrate with our project Cons It offers limited design features. It offers basic templates Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It is easy to use with advance features. Review Source MS Mike S. IT Manager Museums and Institutions Used the software for: 1-2 years ### "Business solution to ensure your saas email arrives as intended" September 18, 2024 4.0 Quick to set up and test to ensure it meets your email needs before committing to a subscription Pros Pro solution for ensuring the mails you send from your domain using saas products get through to their destination Cons Highly configurable which can make it more complex to get your head around Review Source NB Nabil B. Director Marketing and Advertising Used the software for: 1-2 years ### "Great deliverability and straightforward to use" October 29, 2024 5.0 SendGrid has worked great and has been a good addition to our customer communications, sitting outside of our marketing platforms. Pros Simple to use and from what we've seen, great deliverability for our customer communications. Cons Had a little complication getting setup (mixture of sendgrid account vs twilio), but thier support helped me sort it out. Review Source VR Verified Reviewer Board Member Information Technology and Services Used the software for: I used a free trial ### "SendGrid Review" October 26, 2024 5.0 I haven't used it much other than the initial sign up, overall support wasn't good Pros I like that the pricing is determined by the number of emails you send, which works out free for small organizations. Cons their customer support was inexistent and a little frustrating given what they promised on the website Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) we were trying to cost save on some software Review Source Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.