# Page 6 | SendGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is SendGrid the right Email Tracking solution for you? Explore 753 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204113/SendGrid/reviews --- SendGrid 4.2 (753) [View alternatives](https://www.capterra.com/p/204113/SendGrid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of SendGrid ## Showing most helpful reviews Showing 126-150 of 753 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Send Effective Email Marketing Campaigns" September 26, 2018 4.0 SendGrid allows us to effectively and efficiently email market to a large database of B2B and B2C subscribers. It can be incredibly beneficial in reaching your target markets at the right time and the right place. Pros SendGrid gives you the power to email market more effectively, regardless of your skill level. Whether you are looking to custom build your HTML templates, or would like to build out their standard templates, SendGrid offers an intuitive software to help you improve your marketing efficiency. The platform also makes it easier to build more comprehensive distribution lists, and allows you to target your messaging to the right people at the right time. Cons The only limiting factor of SendGrid is the fact that the tiered pricing may not make sense for all business models. It would be nice to have more notifications with regard to deliverability/reputation issues that occur. Review Source NM Nishtha M. CEO Marketing and Advertising Used the software for: 6-12 months ### "An amazing email marketing tool for sending bulk emails" September 28, 2022 5.0 Awesome!!! Its an amazing tool tool that offers metrics which helps us delivers results to our clients. Pros We’ve been using sendgrid for more than 6 months now for our clients and we’ve seen amazing results with it. We’ve seen a conversion lift of somewhere between 10-12% which is great. The thing that I find most useful is it lets you collect signups and feedbacks right into the emails. I know its not some out of the box features but we’ve tried many other tools and we found sendgrid to have the easiest setup. The deliverability rate is also great for a email marketing tools and the metrics that it offers are really insightful. It helps us regularly monitor and reiterate our email sequences to optimise performance. Cons I don’t think I’ve noticed any cons yet in my 6 months of usage. Its bug free and easy to set up email marketing tool Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SendGrid ease of use Review Source Abel B. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "We use Sendgrid for many things" February 7, 2021 5.0 It's simply pleasant and we're still with them for the simplicity. That can't be over emphasized. Pros Two things actually. The transactional email software was what we started with and it was exceptional. The emails were fast and delivered promptly. That made us try the email Marketing feature and we eventually dumped Mailchimp for it. You can have as much as 1000 free subscribers and send 6000 emails per month, not as much as Mailchimp is offering but it gets the job done and we love the simplicity, are there cons? Yes, and I'll get to that shortly. Sendgrid also takes security seriously and never lets you rest until you've turned on two factor authentication even when I'm sure my account is not in that much of a threat, simply not bad. Cons Mostly on the email marketing part cause that's what we use more often. The pricing isn't small business friendly and you'd have to pay more to access essential features like automation, not great, you'd have to pay more for that. Dedicated IP, that I get, but automation not available on the basic paid package is kind of a kicker but with email marketing ROI, its probably a great investment but then again, we do make do without it. The software doesn't work well on all browsers and devices sometimes, it happened to us at some point but I reckon its been fixed. Alternatives considered [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Vinay K S. Vice President - PMO Publishing Used the software for: 1-2 years ### "Good but pricy option for Transaction Emails and 3rd party SMTP" January 18, 2023 5.0 We use this for our learning website to validate emails and send course and account-specific notifications to the signed-up users and it is really a hassle-free tool. Pros Easy of getting startedGenerous Free TierSMTP Cons Pricing is on the higher side as compared to the competition Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SendGrid Pricing at that point of time Switched from [Alibaba Cloud](https://www.capterra.com/p/203474/Alibaba-Cloud/) Better UI Review Source GT Garret T. CEO Information Technology and Services Used the software for: 2+ years ### "Worst Customer Support (even for Pro Users)" July 9, 2020 1.0 Overall I would say I'm extremely disappointed with the customer support with SendGrid, especially as a paid Pro user. We have sent over 2M emails and an AI tool flagged our account which was then immediately shut-down without any contact from SendGrid to get more information or validate why it was shut-down. After multiple hours calling thru phone banks I was able to get someone live who couldn't help me at all and said they would reach out to compliance and call-back within 30 minutes. It has been over 8 hours and I have reached out several more times with no follow-up or resolution to our account. Pros integration process with our product was fairly straight forward and on-going maintenance is low cost. Cons as a customer for more than 7 years I have been satisfied with the service. The platform, per the conversation with the customer support team, has seen a large rise in fraud and has begun banning clients regularly even when compliance hasn't completed a diligence process. This has resulted in a large amount of "false positive" cases. When they ban your account, there is no notification. It just says you aren't authorized to access your account. Even if you are paying for Pro support you have no ability to access your account to call support. You have to submit a ticket and then wait 24 hours+ to get a call back. Review Source ZAiN R. Web Developer Information Technology and Services Used the software for: I used a free trial ### "Does what it says on the box" November 10, 2022 5.0 My email deliverability and response rates have drastically improved due to customers receiving my transactional emails. Pros Integration is dead easy and the free tiers are fantastic for small businesses and to try out the software.The Marketing Campain feature is great.Documentation is comprehensive as well. The real time analytics and reporting is fantastic. Cons Payment issues and customer service response times are a bit of an issue. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SendGrid Better pricing, more features and more in-depth documentation. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Better pricing and more features Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 6-12 months ### "Good transactional email sending tool" August 11, 2022 4.0 It's a very good tool for transactional email but for promotional emails it's bot very great. Pros It's capacity to send transactional emails into inbox every time is superb. Cons It's not easy to implement it as minor thing like domain verification could take days. Review Source VR Verified Reviewer Data & Finance Mgr Religious Institutions Used the software for: 2+ years ### "Satisfactory" August 1, 2022 4.0 The church where I work got SendGrid when we signed on with Ministry Platform. SendGrid is integrated into that software. Emails we send via Ministry Platform are managed through SendGrid. So much was unclear about how we need to engage with SendGrid so that we could manage our email reputation successfully. We needed a dedicated IP, we needed to monitor spam & blocked emails, etc. When we have had problems with email deliverability, which is no longer a frequent occurrence, it can be difficult to troubleshoot. Support is sometimes very helpful and sometimes they are limited in how much they can help. Pros The ability to track the status of each email at a granular level is helpful. Cons I would like it to be more intuitive to use. Review Source Andrew B. Business Coach and Head Strategist Information Technology and Services Used the software for: 2+ years ### "Great for easy bulk email sending" August 31, 2020 4.0 Sending emails without having to manually manage and handhold them through the process. Pros Easy to connect up and set up delivery of email, handles any bounces, spam reports, link tracking and continually trying to deliver. Allows set up of email authentication including SPF, DKIM and DMARC. Cons Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send. Support has at times been slow to get back to us, although they always do come back with answers. Alternatives considered [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) Reason for choosing SendGrid Had used it previously for a large scale operation. Review Source RF Regina F. Manager Marketing and Advertising Used the software for: 1-2 years ### "Getting emails delivered well" March 28, 2024 5.0 I really enjoy having Sendgrid in my toolbox of things to enhance my business Pros Send has been an asset in my business to help me get better email deliverability in my marketing campaigns Cons For me, it took a few minutes to get it going in the way I use it, but wasnt too difficult Review Source VR Verified Reviewer CTO Computer Software Used the software for: 1-2 years ### "Good email service product" January 29, 2024 5.0 I am happy with SendGrid and using this from last 2 years Pros Support system and Their dashboard UI, which is simple Cons Sometimes loading time is bit more than usual websites Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Arzu Ö. Digital Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Overall not enough" December 3, 2022 4.0 I like the analytics feature. We also like the email deliverability. It is more technical when compared with the Mailchimp. But nice for small businesses. Pros The most important pros of Sendgrid is easy integration. It’s nice for small businesses. Also preview feature for different devices is really helpful Cons It is really difficult to communicate with and reach customer support. And it is also expensive when compared with the similar products. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) More suitable for marketing campaigns Review Source ND Nik D. Director Program Development Used the software for: 2+ years ### "If you want your sanity, Stay away from Sendgrid!!" October 25, 2023 1.0 Zero customer service, I am currently migrating our emails off Sendgrid as we speak. 27 Hours of no communication on their support ticket that suspended our account. No reason was given. We send an average of 30,000 transaction emails per day, all of which are time sensitive (Receipts of payments, password resets, booking confirmations etc). Unforgivable behaviour. Pros Was working reasonably well for us for the last 5 years Cons After years of spending thousands of dollars a month we are suddenly and without warning, "temporarily" blocked from sending emails while the routinely check for spam activity. Review Source CC Carlos C. CEO Internet Used the software for: 2+ years ### "Reliable service. What you expect on an email provider service" April 21, 2023 5.0 Pros Easy of implementation and the realiance of the service and email distribution Cons UX of the panel can be improved drastically. Not very friendly to see activity or events. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SendGrid Price quality relation Review Source JB JIll B. Outreach & Events Coordinator Environmental Services Used the software for: 2+ years ### "Sendgrid Review " February 23, 2022 2.0 I have had many frustrating experiences working with this platform and spent more time using this then I would like to. I would likely not recommend this in comparison to other similar platforms like mailchimp. Pros The site is pretty straight forward and easy to navigate. Cons There are a lot of technical kinks that need to be worked out. Simple things like copy and paste, moving items around, etc. often do not work and will kick me out of the program. This often does not save my work even though it 'automatically' saves. Also, minor changes to specs often messes up the entire layout, causing me to have to start over. It would also be nice if you had the option to view emails from a browser, as we use this site for a newsletter and having the option to download this/upload a link to a website would be helpful. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SendGrid I did not choose. But would choose switching to mailchimp if I could. Review Source VR Verified Reviewer Director of Marketing Higher Education Used the software for: 2+ years ### "Integrated with Envision" April 1, 2024 5.0 Pros I love the visual editor - it makes putting together email campaigns quite simple. Being able to edit both desktop and mobile independently is always a plus. I love that it integrates with our Salon booking system - Envision. Cons Current limitations placed on Envision/SendGrid integration is only 5000 emails per location. We would love to increase but were told we are not able to. Also, unable to view campaign statics with the integrated platform. Review Source VR Verified Reviewer Director Computer Software Used the software for: 2+ years ### "Sendgrid - send mail easily" May 28, 2021 5.0 Overall I would say their service has been super reliable and mail delivery has been great. Pros SendGrid provide simple APIs to integrate with provide multiple programming language support for this. The service can scale and you get price reductions as you go up the tiers. There is also a legacy SMTP server option if you need to integrate older systems. Cons Until you reach the Pro plan you only have 3 days of logs available. This can be problematic when trying to troubleshoot issues and can sometimes force you onto a higher tier than you really need. Alternatives considered [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) Review Source Rocky K. Course Building Technologist and Business Coach on the Education Team Used the software for: 2+ years ### "Our email client backup" May 14, 2018 4.0 piece of mind! Pros My course site sends about 50,000 emails a year, containing important information like login/passwords, due dates for content, and other time-sensitive things. Instead of relying on my marketing email client (which can end up in the promotions tabs, or users can mark as spam), my course emails are sent by SendGrid, and always land in the Primary box, because of it's incredibly relevant material. And it just works. It was easy to hook it up to my website, and quickly test. Cons It's not a email client. It's more of a backbone, that you use another piece of software to build the emails. Which is fine for my use case, since the course site builds the email, and SendGrid sends the email out to my student. Review Source Danny M. Marketing Manager Computer Software Used the software for: 2+ years ### "Solid platform with a few drawbacks" March 25, 2024 4.0 For the price, I feel like SendGrid can definitely work for certain companies. It’s easy to setup and start using. If you rely heavily on campaign analytics, I’d look elsewhere. Pros The user interface is fairly intuitive and easy to navigate. Template and list management tools are also nice. Cons After SendGrid was acquired by Twilio, we saw a downgrade in service. Engagement analytics were not as reliable since many spam filters were showing as clicks. It made it hard to determine which campaigns were actually successful. Review Source AB Alice B. Digital communication specialist Internet Used the software for: 1-2 years ### "Software per la gestione dell’email marketing " February 24, 2023 4.0 Pros In azienda abbiamo deciso di adottare questo software al fine di ottimizzare gli invii di campagne pubblicitarie per i nostri clienti. Il software si presenta abbastanza facile da usare, i diversi membri del team sono riusciti a capirne il funzionamento in tempi tutto sommato contenuti. Nel complesso è un buon software anche se a livello di usabilità può sicuramente migliorare, anche il prezzo è un po’ altino. Cons Il costo è un po’ alto e il servizio clienti non è dei migliori tra i quali ho avuto a che fare. Tutto sommato però è una buona soluzione per l’invio e la gestione delle e-mail anche transazionali. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing SendGrid Ci è stato così consigliato, ma probabilmente proveremo anche altri servizi. Review Source VR Verified Reviewer Director of Technology Religious Institutions Used the software for: 2+ years ### "Easy Email Relay Service" November 28, 2018 4.0 Pros I know SendGrid has a lot more to offer than I actually use. I have it linked up with a database program and use it as a relay service for sending emails. It has been a solid service. There have been a few times I've had to get in touch with customer service for some help, and they were responsive and helpful. Cons Being on the lowest tier, we end up sharing an IP with who knows who else, so our messages are sometimes flagged as spam and bounce because of their IP source. The price jump to the next level which would give us a dedicated IP is hard to justify - several times the price for what I'm guessing would be going from a 99.5% success rate to what would probably be about 99.9%. Review Source Jordan R. Co-Founder Computer Software Used the software for: 1-2 years ### "Sendgrid is great" October 23, 2019 5.0 Was great for sending transactional, automated emails. API integration with my app was a breeze. Pros Love the UI, the simplicity of the setup, the training / onboarding videos, and the ease-of-use. It's a great tool. Also, the visual template builder is great. Cons I ended up switching to Mailgun just to test things out - and honestly, they're both pretty amazing, but I stuck with Mailgun because (at least at the time I switched) they had a more generous "free" plan. Sendgrid is great though! Alternatives considered [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Reason for choosing SendGrid Well, I do use both still, but probably use Mailgun more honestly - just because they have a more generous "Free" tier. But Sendgrid is just as good, honestly. Review Source DK Daniel K. Owner Internet Used the software for: 1-2 years ### "HORRIBLE customer support" October 6, 2020 4.0 I was a happy customer until July 2020, when suddenly my account was locked "for compliance reasons". I am not a spammer, I only used Sendgrid to relay email to my customers (who want all the email I relay to them). When I was locked, and then summarily terminated, I had no recourse. I provided lots of evidence that I was not a spammer, but the compliance team did not speak with me at all. Customer support took 25 DAYS to respond to my initial ticket, then cut me off 6 days later (no warnings, no recourse, just shut down). What is worse is that my customers discovered that every email they had that had a link in it, had the link rewritten to be a Sendgrid redirect URL. And since they terminated my account, this meant that my customers could not click on those links any more, and their emails were being held hostage. I tried for 2 weeks to get in touch with them (trouble tickets, emails, and phone calls) and never got a reply to anything. This is a TERRIBLE company to do business with. Pros It was easy to set up, and worked perfectly until it didn't; then, customer support was non-existent. Cons Customer support does not answer emails. Compliance team does not speak with me, I could not determine what I had done wrong. They simply left me in the lurch, and held my email hostage. Review Source VR Verified Reviewer CTO & Co-fondateur Management Consulting Used the software for: 6-12 months ### "SendGrid as a backbone" January 8, 2019 4.0 As CTO of SteerIO - a French startup which helps project managers monitoring their projects' health - I've been able to easily transform a rather complex international emails system to a fully integrated implementation. And SendGrid provides me all the options I need to reducing spam flags on my emails, securing and signing links and images I add in them, injecting variables in maintenable templates, etc. Pros SendGrid helps me on a daily basis with templating, delivering and monitoring emails. I've tested other solution and no one manages to provide essential features for marketing email campaigns and transactional emails with such an easy way. I'm pleased to verify each day how SendGrid has made bulk send of custom internationalized emails simple and robust. Cons SendGrid is a great product but I regret it does not allow me to see more than 3 days of sent emails' status without charging me for an extra. I'm also a little bit disappointed that checking emails' status (received, bounced, in spam, etc.) is only possible through their website and not directly from an API request. Review Source SK Suman K. Software Engineer Computer Software Used the software for: 2+ years ### "Using Heroku and SenGrid is Painful" February 11, 2021 1.0 The tool is good. But their initial configuration is so terrible I recently moved to SendInBlue. This tool used to be so good but trying to make it secure they just ruin it for devs. The customer supports is not really responsive. In past years they have grown so quickly they could not keep up their old qualities. Pros It has a really good transactional API and the dynamic template is nice and easy to use. Ruby gem for SendGrid is good as well. Cons The configuration part is terrible. When you add Sendgrid add-on through Heroku it gets blacklisted instantly. When you tried to a new account the signup process is terrible. They have added 2FA and sender authentication that is a good thing but that is a nightmare for a project with multiple devs and having multiple environments. They need to add features for developers. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing SendGrid I decide to choose SendInBlue over SendGrid because they have become terrible with their initial configuration. Review Source Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.