# Page 7 | SendGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is SendGrid the right Email Tracking solution for you? Explore 753 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204113/SendGrid/reviews --- SendGrid 4.2 (753) [View alternatives](https://www.capterra.com/p/204113/SendGrid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of SendGrid ## Showing most helpful reviews Showing 151-175 of 753 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Prashant M. Product Owner Lead Internet Used the software for: 2+ years ### "Best ESP provider so far" July 20, 2019 4.0 Yes for product I liked, for team, not so much. Pros We used Sendgrid for our Email Marketing. I loved the technology, the cost was okay and easy to implement. It also optimized to reach user inbox instead of spam. It could also be integrated to CRM of your choice which team liked. Cons The support, I mean, if you are paying $100,000 an year, we expect a dedicated person, which was not available. Even the sales team felt like more to make sales than worry about use case or team. Reason for choosing SendGrid Tech capabilities. Review Source SB Shuhan B. Chief Product Officer Information Technology and Services Used the software for: 2+ years ### "Unacceptable random errors for a utility product" February 26, 2021 1.0 Pros Generally set and forget for the years that we've used them, but reliability has been a major problem recently -- see cons. Cons Ever since last September, we've had about a 1% error rate with Sendgrid due to random 406 errors. Based on what we've seen on the internet, we're not the only ones. As a utility integration that the rest of our software depends on, this is wholly unacceptable. Imagine your product, and imagine that 1% of emails your product sends just randomly fail. Sadly, their support has no drive to actually solve the problem. We've been back and forth with their support for months now with no resolution. The last three interactions are about them asking about a different key in our request, one key at a time. This is the interaction after "escalation". At this point, we might get through describing a single API request by the end of the year. Strongly recommend to just go with any other vendor that actually works. As a utility play, there is no way you can afford to spend time worrying about whether your email provider is reliable. Review Source VR Verified Reviewer Financial Controller Retail Used the software for: 2+ years ### "Good Product, Not Great" December 12, 2017 4.0 Pros \-SendGrid has recently in the last year, come up with a better pricing model for its newletter service. Our E-mail service provider spend was cut in 1/2. -Easy to use. API is well put together and good for programmers. -Reporting is good. I can get to the information I want fairly quickly and easily. Cons \- Lacking some features / integrations we'd like to see, like with social media platforms - We feel we significantly overpaid for services from SendGrid in the past, and nearly left SendGrid due to completely being unwilling to works with us in getting something back for that. - Web UI is still a little buggy. - Fixing bugs and new feature implementation seems slow Review Source johan M. online marketing Alternative Medicine Used the software for: 6-12 months ### "good option to integrate it with Mautic" December 11, 2022 5.0 Ideal for connecting SMTP with mautic, the service has an adjusted price for the use we give it Pros easy to integrate the SMTP service that we integrate with mautic and also use through API working perfectly Cons nothing against it because what we use works very well Review Source MJ Mckenzie J. Java Developer Information Services Used the software for: 2+ years ### "Effective Emailing tool" September 10, 2021 5.0 Excellent Pros We use sendgrid for our enterprise application for all purpose ranging from notification, verification and transactional information. We switched from a competitor that was burning our pockets and had a lot of issues. the pricing was a balance between our budger and our requirements and send grid just fit into the grid for us Cons No complaints. However the suggestion to the manufacturers would be to improvise the documentation for this product to provide more use case specific guidance to help users Alternatives considered [Amazon Simple Notification Service (SNS)](https://www.capterra.com/p/234274/Amazon-Simple-Notification-Service-SNS/) Review Source Alicia A. Solution Alchemist and Dream Manager Computer Software Used the software for: 2+ years ### "We use and recommend Sendgrid for everything" July 23, 2019 5.0 We develop software and often have to send transactional emails, sendgrid helps us protect our domain for SPAM complaints and also provides great tracking information for the emails we send. Pros My favorite feature are the logs, we can always find information about a malformed email, a bounce an unsubscription, etc. I also like the ease of use and the ability to admin several domains under the same account. Cons I don't think I have any specific dislikes. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Price was definitely the driving decision. Review Source VR Verified Reviewer Director Of Technical Services Marketing and Advertising Used the software for: 2+ years ### "Good Product -- Terrible Loyalty and Customer Support" January 21, 2020 5.0 For several years it was a very good experience. Then one month they started rejecting the credit card associated with the account. The fully admitted it was an error on the part of their clearinghouse and they would resolve it. They said to ignore any threats of shutting off service. Suddenly without warning, they did shut off relay service cutting access to over 20 websites. I scrambled to get the problem resolved with technical support but they could not, by policy, let me work directly with accounts. I was told I just had to wait. I finally got my company to supply another credit card for the account to get me moving again. Within a month, I had completely transferred all sites to another service provider and left SendGrid as a provider. Pros The reliability and deliverability of their SMTP services were very good. Cons Price. They began to price themselves out of the market. I see now that they have offered different plans. Support. If the issue wasn't technically related, there was no urgency on their part to solve the problem. Reason for choosing SendGrid At first, it was a good value for the money. In the end, I left because I could not rely on them when I needed their service the most. Review Source RK Ryan K. Founder Marketing and Advertising Used the software for: 2+ years ### "Long time customer with 15+ active accounts" March 1, 2019 5.0 SendGrid was the first to market and has grown more and more powerful over the years, while keeping pricing low and even free pending your needs. Excited to continue plugging it into my side projects and companies. Pros I've used SendGrid for years. They have a 1-click "provision" feature inside the Heroku app store that starts at $0 /month until you hit profit-worthy volume (10k+ emails /month). The API for sending transactional emails is great, however I have not tried their email marketing feature. I'm such a big SendGrid fan, in fact, that I built a free SendGrid analytics tool that generates reports for other customers (+ myself) to send better transactional emails: https://lesstransactional.com. Cons While building our free SendGrid analytics tool, it became apparent that the "Email Activity" API has a much lower rate limit (ie 10 requests per 5 minutes) than the regular sending APIs. This required us to make restrictive changes to the app at the last minute, and their support team was unwilling to increase the rate limit for our use case. Review Source luz mary R. teacher Marketing and Advertising Used the software for: I used a free trial ### "Maximizing Communication this is an Indispensable Tool" April 23, 2024 5.0 The platform has strengthened the way I manage email communications, allowing me to reach our clients effectively and efficiently. Pros The highlights of this platform for me have been its impressive ability to integrate seamlessly with other platforms and its intuitive interface that makes it easy to handle emails at scale. But I also really liked the ease of initial configuration that allowed me to launch our campaigns quickly, thus optimizing our response times to the market. Cons It is important to mention that at specific times I have experienced some delays in the response of technical support. However, these incidents have been minor and do not affect my overall perception of the platform. Review Source Jeffrey F. CEO / President - Founder Hospital & Health Care Used the software for: 2+ years ### "Super outgoing email platform" December 30, 2019 5.0 Love this software, and just upgraded to a paying using from the freemium <3 Pros Super easy to implement through their API. Use it extensively in our day-to-day notificatons. Cons Not much that we do not like about this software. The editing feature might be a little more user friendly, but once you get your first template right, it is easy to cut an paste. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SendGrid My integration team suggested it due to its great API and free startup costs. Review Source Vance W. Digital Marketing Head Marketing and Advertising Used the software for: Less than 6 months ### "Decent transactional email/email API platform" June 19, 2023 4.0 Pros Integrated with many other software and platforms, and extensive developer documentation. Cons SendGrid always has issues with delivering emails to Yahoo, Outlook, Hotmail, MSN, etc., so that's always a pain. The only workaround I'm aware of is to use a dedicated IP address, which isn't cheap. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Postmark](https://www.capterra.com/p/254711/Postmark/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Ivan S. Head of Product Management, Mobile Apps Internet Used the software for: 2+ years ### "Exceptional value for the money" June 11, 2019 5.0 We're sending all our app user communication via SendGrid (password resets, user communication, scheduling and reminders). Pros SendGrid is very easy to use and integrates with our product exceptionally well. Aside of all the automated and user-related emails that our application sends via SendGrid, I found it to be very useful for targeted email campaigns to track which users reviewed updated SOPs and training and so on. The support is great, when our account got hacked the were immediately on it. Cons SendGrid has recently reduced sending history to just 3 days, which is s bummer, because we were using history for monthly audits. Review Source SH Samuel H. DBA Logistics and Supply Chain Used the software for: 6-12 months ### "Ideal email delivery platforms and API for small business" December 26, 2022 4.0 I used sendgrid when I worked as a web development freelancer. It saved me a lot of time building an email system between my client and it's customers. SendGrid enables you to send both transactional and promotional emails. My favorite features it offers are email authentication , real-time analysis and reporting, and encrypted sending. It is secured and reliable.It enables my clients to thrive in a network environment that is exceedingly sophisticated. Email is frequently the subject of hacker attempts because of the disclosure of email information. By utilizing Sendgrid's API, users may create a highly comfortable environment for a very low cost. Pros 1\. It has a great API utilization for many developers to build the email system.2. It is very easy to setup for any web based project3. good price Cons easy to be setup and utilized, but if some technical issue is encountered(ex: 500 internal errors), You will probably not get supported from their technician right away. Review Source VR Verified Reviewer Chief Marketing Officer Philanthropy Used the software for: 2+ years ### "Sendgrid is my first choice for email deployment at scale" January 7, 2019 4.0 Overall, very happy to be using Sendgrid. Generally easy to use, and a good team to help us figure things out when things go sideways. Pros \- Lots of options to integrate (marketing campaigns vs API) - Now supports dynamic templating via Handlebars - Reliable for improving deliverability - Great team - constantly making recommendations and working closely with us to help improve our email marketing Cons \- Sometimes support can be a little basic/frustrating till we get escalated to someone more advanced - Dynamic templating currently has a character limit in the subject lines (it's a problem for us as a global business) Review Source VR Verified Reviewer System Engineer Computer Software Used the software for: 1-2 years ### "An integral piece of software to ensure delivery of our mail from our custom solutions" August 5, 2018 5.0 SendGrid is helping us schedule a mass amount of automated emails internally to our various departments to assist them in their day to day jobs. Pros SendGrid gives you so much visibility on what is going on with your email campaigns. I can see who has opened, clicked, and viewed the emails being sent out, verify that they are going out, and get statistics on volume and visibility of these emails. For our team we are using SendGrid with .Net and Azure functions since the integration is already built out and very functional. All we had to do was configure an account and link our profile in Azure and SendGrid basically handled the rest. Cons Some of the definitions for how users are interacting with the messages can feel a bit arbitrary but overall is pretty good. Review Source Paddy C. Digital Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Was a good service, but support is now terrible" May 12, 2020 2.0 Was a great solution, although pricey. Was worth is as they used to have great support, but suddenly no support at all. Shocking service and not worth the cost Pros Easy to connect to and use for developers Cons The support is terrible. I left a ticket with them a week ago and they haven't even acknowledged anyone is looking into the issue Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mandrill forced users onto a $20 p.m. extra fee. terrible business practice Review Source JB John B. Owner Information Technology and Services Used the software for: 2+ years ### "Sendgrid, and answer for the lack of transactional emails" December 15, 2023 5.0 Pros They provide and amazing option to sending transactional emails where other CRM/Marketing options don't. Cons Some api improvements could be made but overall works well. Review Source DR David R. Site Reliability Engineer Information Technology and Services Used the software for: 2+ years ### "Great email service for offloading website form emails from web hosting services" August 30, 2019 5.0 SendGrid is a great solution if sending emails from your website is critical to your business. It gives you the functionality to inspect and see what emails are being sent and to secure your emails using various security standards (ie. SPF, DKIM, etc). Pros Often web hosts have email limits for websites and your contact forms or orders from your site can be shut off without warning. Using SendGrid means you can control your email services from your website and see what emails are being sent and whether they are being delivered. The SendGrid console allows you to view what emails are bouncing and which aren't being delivered (ie. fake email addresses), etc. Also SendGrid support is really great as well and will assist with how to go about securing your email using Domain Keys Identified Mail (DKIM) (or their similarly named solution of this). Cons With you could inspect the email bodies within the SendGrid console. Unfortunately you can only search on the email subject, dates, etc, but not the email bodies. Review Source VR Verified Reviewer CTO Internet Used the software for: 2+ years ### "A good fit for our startup" December 30, 2020 5.0 Overall, it is a great email API service that boosted our business and helped us to gain traction Pros We liked the fact that we could start with a free tier and when we grew and knew we had a good business transform our account to a PRO plan Cons 1\. The BI capabilities could be much improved. 2. Sometimes there are weird errors, like if you have duplicates in the TO field. Alternatives considered [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Reason for choosing SendGrid We got a generous free tier Review Source VR Verified Reviewer Empleado Primary/Secondary Education Used the software for: I used a free trial ### "No se puede crear una cuenta" October 26, 2022 1.0 Muy malo todo. No pude crear la cuenta. Pros No me gusta nada. Cuando no se puede crear una cuenta y te rechaza todas las opciones, no se puede considerar un buen producto. Cons No me gusta en absoluto. No pude crear la cuenta.Cuando no se puede crear una cuenta y te rechaza todas las opciones, no se puede considerar un buen producto. Review Source VR Verified Reviewer Advisor Internet Used the software for: 1-2 years ### "Great software for email delivery check" June 6, 2022 4.0 SendGrid is a daily companion as a validator in an internet company. We use it to check that each email is valid. It helps us to avoid loosing time on fake request or to do the extra mile for worthy users, also, to check some actions done by the user on our emails. It is time saving on this tiny but necessary job. Pros Intuitive, it is very easy to use (no special need of an onboarding or something). The team is creative enough to create a short silly game while waiting for the result to load 😂 The authentification check to log in is fast ! (No friction as on some other softwares) Cons Well, maybe explore other possible features... Review Source RL Ruth L. Database Administrator Religious Institutions Used the software for: 2+ years ### "We use SendGrid to send emails from our database. It does a fabulous job!" December 5, 2017 4.0 They consistently send out my emails and help us comply with the CAN-SPAM act. They help us make sure people are getting the emails they want but not the ones they don't. I can't imagine trying to manage our emails without them. Pros It sends emails from our database. The set up for that was extremely easy, and as a non-profit, the pricing is extremely affordable. It allows us to see general statistics for our emails as well as monitor whether a specific recipient actually opened a specific email or clicked on it. It also notifies us if someone clicks spam or unsubscribes so we can remove them from our database. It's easy to monitor what is happening to our emails. When we were somehow blacklisted by AT&T, we were able to catch that quickly and get it resolved. Cons SendGrid campaigns is a little difficult to work with. Also, their unsubscribe groups doesn't seem to work as well as I would like. It is difficult to know exactly what categories of email people are wanting to receive. Review Source Yosue V. Diseñador Web Program Development Used the software for: I used a free trial ### "Email marketing eficaz incluso en su prueba gratuita " October 24, 2023 4.0 En una herramienta genial que ayuda a las empresas a enviar email marketing a muchas personas a la vez (100 por día en su prueba gratuita). Permite crear y enviar esos correos de manera fácil, y también muestra qué tan bien funcionaron esos correos. Es perfecto para empresas grandes y pequeñas que quieren hacer crecer su negocio usando email marketing Pros Muy fácil de usar, ofrece una prueba gratuita que permite 100 emails por día, algo que para iniciar está bien. Además de excelentes herramientas de análisis de campañas que pueden darte muy buena información como el rebote, la apertura de los correos, las conversiones, etc Cons No quise optar por un plan mayor porque me pareció un poco caro en comparación con otros proveedores de este servicio, aunque su prueba gratuita es bastante eficaz Review Source VR Verified Reviewer Senior Product Manager Management Consulting Used the software for: 2+ years ### "SendGrid makes emailing and associated analytics easy" September 15, 2018 5.0 Our Enterprise application needed the ability to send emails to customers and partners and track their delivery/ response and action taken from the email. SendGrid allowed us to roll this out fast, cheap and frictionless Pros The SendGrid software and AP make it very easy to provide email functionality within applications. Whether you are using it's API s or the web interface it is a breeze. The free tier is good enough to get started without any costs. I loved the software so much that I even started using it for sending New Year greetings Cons None. Absolutely love this software and it's ease of use Review Source VR Verified Reviewer Software engineer Telecommunications Used the software for: 2+ years ### "Do you need an email integration to your already existing products?" December 21, 2021 5.0 With sendGrid our product can send email alerts to our customers if anything is not working according to their needs. Pros It can be easily integrated with your current software. The SendGrid API is very complete, and if you are working on Microsoft Azure, there is already an integration there for your cloud/lambda functions. Cons the documentation on how to use it in Microsoft Azure were not cristal clear, so I suffered a bit when I implemented the integration. 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