# Page 8 | SendGrid Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is SendGrid the right Email Tracking solution for you? Explore 752 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204113/SendGrid/reviews

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SendGrid

4.2 (752)

[View alternatives](https://www.capterra.com/p/204113/SendGrid/alternatives/)

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Last updated March 13th, 2026

# Page 8 - Reviews of SendGrid

## Showing most helpful reviews

Showing 176-200 of 752 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CR

Carlos R.  
Developer  
Computer Software  
Used the software for: I used a free trial

### "Bad user experience and questionable customer service "

March 11, 2022

3.0

I just needed to send emails for email verification and such, I was building a prototype and all good and easy. Things happened and the prototype was put on hold for almost a year. Recently I restarted work on the prototype and for some reason invites weren't working, I haven't changed anything nor touched the configuration. After accessing the SendGrid website I found out my account was closed due to inactivity (fair enough I guess) and I would need to create a new account, upon creating a new account I'm faced to a screen that says my account was flagged by "the system" and I need to answer a few questions, one of them is the random username that I chose and don't remember... I tried to contact the support to find that their support page requires you to be login and funny enough you need an open account to do anything... Basically the support website was useless to my newly found closed account, so I did the other thing they recommend on their support page, reaching out to twitter support @SendGridSupport , which I did, on their response there's this text: "If you do want to take a look at further options for the deactivated account you can reach out to our HelpDesk by emailing help@sendgrid.com(...)" - Cool I can get back my old account if I send an email... I sent the email, explaining that I got locked out, the customer rep sent me a pasted response. At the end I cannot get my account reactivated and need to send proof of my domain ownership(which I updated CNAME)

Pros

Quite easy to setup, integration with firebase was easy enough

Cons

User experience, account closed due to inactivity and without any email or notification. Customer support didn't even read what I wrote and just copy&pasted a response. New account flagged by "the system" and misleading information provided by their twitter support.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

My overall experience with sendGrid product, poor user and customer experience.

Review Source

Arkadiusz K.  
IT Project Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Opt-in hub for a client"

December 1, 2023

5.0

Pros

Very easy opt-in integration for multiple landing pages and websites.

Cons

I can't really complain about SendGrid since I've been using it only for opt-in hub.

Review Source

VR

Verified Reviewer  
CEO  
Financial Services  
Used the software for: 6-12 months

### "Easy to use, not expensive"

April 11, 2023

4.0

Pros

Sendgrid is easy to use. The online template are complete, we can manage all the design. Also, Sendgrid is not expensive. It's one of cheapest marketing email tool.

Cons

The deliverability of emails is sometimes not good enough. Emails can go into spams also, even if we have IP package.

Review Source

VR

Verified Reviewer  
iOS developer  
Computer Software  
Used the software for: 1-2 years

### "Sendgrid can ease your marketing team's job"

May 4, 2022

4.0

Great. We started using it to verified if our user's emails were real ones. Once we started seeing all its features and added value, we started tracking everything on it for our clients.

Pros

We have been implementing Sendgrid within our company to help with email marketing. It's a good email tracking software to see how many people open our emails, clicks, bounced emails, etc. It really helps us take better decisions. We can also improve our emails a lot from heading to content based on results we get. Analytics are also a valuable feature.

Cons

There is A LOT of data available. It takes time to train the team to learn to use it to its full potential. Once your each the point everyone knows where to look at etc, it becomes one of your most-used software for sure.

Review Source

JL

Jamie L.  
Technical Project Manager  
Computer Software  
Used the software for: 2+ years

### "SendGrid Review"

November 8, 2022

5.0

SendGrid used for marketing emails, transactional emails, etc. Helpful for maintaining "unsubscribers" list.

Pros

Very useful to check when an email was sent and verify if a user is on a "unsubscribe" list. Useful for email marketing as well.

Cons

Would be nice if there was a development environment which could be used to connect to our development environment. Hard to test some functionality without this.

Review Source

Ramindu D.  
Software Technical Lead  
Computer Software  
Used the software for: 2+ years

### "Integrate serverless email functionality in to your applications, fast."

May 29, 2019

5.0

SendGrid enabled my team to build in email sending capabilities in to our applications within a very short period of time through a very simple API integration.

Pros

SendGrid provides the ability to configure and set up a programmatic email service with your applications through the integration of a simple RESTful web service API. It is super easy to set up and manage, and also provides comprehensive reporting on how each email was sent and processed. It allows you to bypass the conventional arduous process of setting up your own mail server.

Cons

I encountered some downtime and unsent emails when working with SendGrid, but more recently these problems seem to have been fixed effectively.

Alternatives considered

[Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)

Reason for choosing SendGrid

Ease of integration

Review Source

JK

Jd K.  
Operations & Program Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Church Initiative's use of SendGrid"

August 10, 2023

3.0

It is more frustrating than helpful. Our organization is currently moving to a new email service.

Pros

The analytics tools was the best aspect of our use of SendGrid.

Cons

It is constantly buggy. Contact lists don't always load in. Email drafts don't always save, resulting in loss time and effort.

Review Source

VR

Verified Reviewer  
Front End Develop  
Marketing and Advertising  
Used the software for: 1-2 years

### "Reliable SMTP Solution with Highly Intuitive API"

May 14, 2019

5.0

Overall, SendGrid has saved my business countless hours of setup and has been 100% consistent with its email delivery success rate using their SMTP services.

Pros

The most notable aspect of SendGrid is it's ease of setup. If you are looking for a reliable SMTP solution without having manually route your mail through your personal email account, then don't take the time to look for another solution. SendGrid has an insanely easy implementation process regardless of what platform you are developing on. My personal experience with the official Wordpress integration has been nothing short of incredible.

Cons

The developer docs with the node.js implementation could be a bit more expanded. I was slightly bummed out that there was not an dead simple guide for my react application, but after a bit of digging I was able to get what I needed from additional sources.

Alternatives considered

[Mailgun](https://www.capterra.com/p/159630/Mailgun/)

Review Source

Ebrahim F.  
C# Web Developer  
Information Technology and Services  
Used the software for: 2+ years

### "Reliable email sending with tracking capabilities"

January 2, 2019

5.0

SendGrid is always reliable as ell as accurate. From the free version to the paid, the quality is always 100%.

Pros

I like that you are able to see exactly when a mail was sent and delivered and in some case when it was read as well. It makes tracking so easy. I have had a number of cases where clients requested proof that an email was sent to them and SendGrid never failed to ensure that the needed proof was avalable.

Cons

Sometimes navigation is a bit of an issue. The menu structure takes a bit getting used to, but I wouldnt change it though.

Review Source

VR

Verified Reviewer  
Software Developer  
Computer Software  
Used the software for: 2+ years

### "The go-to for email"

February 11, 2023

5.0

Very powerful and overall simple to integrate, can often be used to send email within minutes of signing up.

Pros

Sendgrid is very reliable and feature-full when it comes to sending emails, I mostly dealt with using them as a sort of relay for our email services, because of their high reputation in the field, you know your emails are going to go to & from, without issue.

Cons

The documentation can be a bit lacking sometimes, often you need to rely on third party information, which isn't inherently bad, we are all used to googling.

Review Source

Reece S.  
Web Developer  
Computer Software  
Used the software for: 1-2 years

### "As Advertised"

February 10, 2021

5.0

I used SendGrid for a couple of years and found my experience to be aoslid and hassle-free. Some emails would get dropped but that was very rare.

Pros

SendGrid is a solid email management service which I would recommend to anyone just getting started with large-scale email sending. They have a wide selection of excellent tools, great support and a nicely designed website.

Cons

Some tools are a little hard to find and understand. It might improve with better navigation and documentation.

Switched from

[Mailgun](https://www.capterra.com/p/159630/Mailgun/)

SendGrid has better API.

Review Source

MM

Matt M.  
CTO  
Telecommunications  
Used the software for: 2+ years

### "Best Transnational Email App"

November 26, 2019

4.0

We use Sendgrid to send emails from our website and our SaaS applications. This allows us to send emails without worrying about local security surrounding SMTP servers and maintaining the servers and services around email. We love them for their free plan as well as it allows us to test and deploy without road blocks.

Pros

The easy integration with their API and out of box integration with dozens of third parties. Easy to use SMTP gateway service and amazing free to start plan.

Cons

Office365 now blocks most of Sendgrids IP ranges which makes delivery difficult in some cases. You can how ever upgrade to a dedicated IP and this isn't an issue with their software. Other than that, have more than 1 api user on the entry plan would be great but what can I complain about..

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing SendGrid

Pricing.

Review Source

PG

Pedro G.  
ICT manager  
E-Learning  
Used the software for: 6-12 months

### "The worst customer support ever"

July 6, 2020

1.0

I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all. Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply. Not only I could not send emails, I cant access my account, neither I can cancel. I had ti sign up with Amazon SES, and now my life is great! Terrible support, the worst so far, cant even cancel and get a refund =/

Pros

Free trial easy api integration cheap and good user interface

Cons

terrible support expensive hard to talk to someone

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing SendGrid

used in the past

Switched from

[Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)

easier better support

Review Source

VR

Verified Reviewer  
Managing Partner  
Management Consulting  
Used the software for: Less than 6 months

### "SendGrid Review"

June 16, 2020

4.0

It is fine--we continue to use it and at the end of the day the emails get delivered. It is just not super practical or intuitive. To get the full benefits I had to get a professional guy who knows HTML to help me to design and send the emails (and I am very savvy with technology).

Pros

This software has better features than competitors and email campaigns seem to reach out to more people. the templates provided are useful.

Cons

The Challenge with this app is that every little improvement that you want to make to your process is going to cost you more money. So although it starts being cheaper than competitors, by the time you add the reporting, stats, more emails you end up paying the same or more. Unless you pay extra you will not see the results of your email campaign, that is a big con, and you don't realize this until you have imported thousands of people and have invested a lot of hours creating your lists. Since you get a lot of free features when you first sign-in "as a trial period" by the time they remove them you are all in!

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing SendGrid

Came highly recommended by others in my industry.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

I thought Mailchimp was too expensive and someone highly recommended SendGrid

Review Source

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "The most reliable email service provider out there"

December 18, 2018

5.0

I'm a happy customer with numerous different accounts for over 5 years now.

Pros

First and foremost, reliability. Sendgrid never let me down, their sending infrastructure works like a swiss clock. You might want to go the dedicated IP route if you're serious about your deliverability but it's totally worth it, the transparency and insights you get with it are awesome. They have a lot of small smart things built around their platform, like the drop-in Wordpress plugin for instance Their support service is quick and to the point

Cons

The more advanced features will likely push you to the API, which isn't a bad thing per se, just be aware of it if you want the best integration with 3d party software. The billing part can sometimes be uncomfortable: if you go over your plan limits for say, an hour in a month – you will get billed for the whole next month of the service.

Review Source

MH

Masud H.  
Customer Support Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "My Experience With SendGrid - A Cool Tool For Email Marketing "

January 10, 2024

5.0

Pros

I like the forms automation features It comes with great email management and tracking capabilities The software makes lead tracking and management easy It is the best for email marketing

Cons

With SendGrid, we have realized so many benefits and I have no issues to raise.

Review Source

EA

Enrico A.  
Customer Service Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "My Experience With SendGrid"

February 15, 2024

5.0

Pros

I like that it comes with email security features It makes customer engagement easy Email marketing and tracking is easy too It makes the best email marketing solution for business.

Cons

SendGrid has met business needs. No dislikes.

Review Source

Kyle R.  
Transaction Coordinator  
Real Estate  
Used the software for: 6-12 months

### "Amazing customer support team backing a great campaign manager"

December 20, 2018

4.0

Whenever my team has needed assistance, the customer support team has been quick to provide answers (and then follow-ups when we need further help or clarification). They are not there to give a fast answer and be done, they truly want their users to be happy. So that, coupled with their campaign builder and contact manager, we've had a great experience.

Pros

A startup I work with needed a way to create, manage, and contact our growing email list. SendGrid really came to the rescue here - because we were constantly collecting new information (new people, but also getting more data from current customers) we wanted a way to update our client records without overwriting everything. SendGrid takes any new data you enter and finds the appropriate record to merge with, rather than overwrite. So we have all of our communications and statistics for clients back to when we first opened the account still!

Cons

The biggest concern is that we need to "warm up" our IP address when we finally splurged and got a dedicated IP from which to send emails. I wish SendGrid would take our email campaign that we want to send and have an option to "batch send" - something like sending out 25-50 emails every hour, rather than all 1000 emails at once.

Review Source

Petr V.  
Developer  
Computer Software  
Used the software for: 2+ years

### "One of the few providers that allowing to send marketing emails even for free."

July 22, 2019

4.0

SendGrid is my favourite because they have a free plan and they are really fast in delivery and easy to use.

Pros

Availability of SMTP Relay function (not only API). Meaningful free program to test a load and after that we can even use it in reasonable limits for free. Possibility to purchase dedicated IP address and multi-user management. Available tools for creating email campaigns right in the app. Easy configuration on own domain and good stats.

Cons

API plan with "only" 100 emails per day for free, but it's understandable.

Review Source

VR

Verified Reviewer  
Executive Director  
Education Management  
Used the software for: 6-12 months

### "Dated product but still very solid choice"

February 14, 2023

5.0

Pros

Sendgrid is stable, fast, and super dependable. Years of experience in their field made them definitely a leader comparing to similar products at less scale.

Cons

It is so hard to set up billing. After using it for more than a year, we still have to resort to manually paying our invoices every month and type in our credit card number.

Review Source

Warren B.  
Developer Advocate  
Computer Software  
Used the software for: 2+ years

### "Makes transactional emails for websites to send out emails"

August 12, 2022

5.0

Pros

We have been using SendGrid for a long time as a way to send out emails from our code for transactional emails, such as forgotten password and many others. Super easy to use with C# and start sending out emails.

Cons

None Thayer I’m aware of, however we have used this service for such a long time I am not sure we would consider switching to another provider/service

Review Source

VR

Verified Reviewer  
Director of Marketing  
Sports  
Used the software for: 2+ years

### "Functional, but not perfect"

November 3, 2018

4.0

Pros

We are able to send mailing to our very large list using SendGrid as an intermediary. We actually still use our servers for the actual send.

Cons

They've recently updated their template builder - forcing our hand into a more "dynamic" build option, less WYSIWYG option. This is fine, but the new version of the software doesn't work with our server. So, we are using the "legacy" version. If they ever turn off legacy, which I expect they will, the tool may no longer be useful for us.

Review Source

Florencio M.  
Business Architect  
Information Services  
Used the software for: 2+ years

### "Send and Forget"

December 19, 2018

5.0

Years ago, every time I send emails, I must call to check if the mails reach their destination. The main feature I love in SendGrid is the "Send and Forget"... like a Ground-Air Missile... You fire and your target is dead. All my applications uses Sendgrid because when a Customer calls and say: "I didn't receive the business alerts!" we simply say: "Check your settings and server... We use Sendgrid" and the conversation is over. Aim.... fire.... and forget.

Pros

I love the Accuracy, Easy to use and bullet proof stability

Cons

Price scales... it could be more flexible and customizable

Review Source

dan vincent T.  
Fullstack Web developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Sendgrid Review"

March 24, 2019

5.0

Overall it is very helpful and you can really used the free plan for small applications that involves more or less 10k emails per month. thats good enough for me given its stability and consistency.

Pros

One of the things i like most in sendgrid is the 99% no bounce rate. it has easy-to-integrate sdk for developers like me using several languages like nodeJS and python or php. In the web app, the representation of your entire activities and transactions are well presented nicely. and you will found out the very little times the email wasn't delivered. You can create your own email template in their for you not to code it upon integration, you will just need to provide the exact fields you are requiring. also one of the fastest delivery time in email. also in the past 3 years i think i subscribed a free plan which has 25,000 emails/month.

Cons

Just an improvement which is to make 100% no bounce rate in email sending. and maybe an email notification whenever email bounces. Also the free plan currently has a lesser free emails per month compare before.

Review Source

BM

Brandon M.  
CMO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Waste of time...."

August 30, 2023

1.0

What a horrible experience. After signing up as a new business customer as part of a new marketing strategy my business implemented, SendGrid immediately suspended my account for no reason (after taking my personal information), and an agent then proceeded to tell me some magical 'vetting' system determined I wasn't eligible to use their service.After asking how an earth they could 'vet' me considering they haven't even obtained anything about my business they proceeded to tell me they can't tell me why and that their decision was final.Appalling service, I genuinely have no idea how these people even have customers to begin with if one can't even sign up....

Pros

Absolutely nothing, couldn't even sign up...

Cons

Everything, because they discriminate on who signs up to them, and give no explanation for suspending your account after taking your personal information.

Review Source

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