--- title: "SendGrid Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SendGrid Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/204113/SendGrid/" page_type: "product" language: "en" --- # SendGrid Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SendGrid ## What is SendGrid? SendGrid is a programmable email service combining API functionality for developers with marketing tools and product leaders to help optimize email communications with proprietary mail transfer agent, infrastructure and tools. Its API enables email delivery via SMTP service, email validation, deliverability insights, and dynamic templates that integrate into systems. The marketing tools offer automation, signup forms, testing, design templates, and analytics. SendGrid ensures high deliverability rates and handles significant email volumes monthly. Developers benefit from RESTful APIs and SMTP libraries for various programming languages, while marketers can use the campaign tools. Professional services assist in optimizing email programs and resolving technical issues. SendGrid provides infrastructure to help make email an effective communication channel, offering solutions to meet diverse business needs. ## What is SendGrid used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/) Recognitions Shortlist Overall rating Based on 753 user reviews Reviews sentiment Positive 82% Neutral 7% Negative 10% Pros & cons Flexible integration capabilities Developer-friendly email API Unpredictable account restrictions Frequent spam filtering problems Starting price $15 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Email Marketing / 2026 - Email Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.2 +− Features4.1 Value for Money4.0 Ease of Use4.1 Customer Service3.7 Rating Breakdown 4.2 Features4.1 Value for Money4.0 Ease of Use4.1 Customer Service3.7 ## SendGrid Reviewers Verdict Updated September 2026 AI summary - SendGrid is a strong fit for small businesses, developers, and marketing teams needing reliable transactional and campaign email delivery. - Reviewers are positive about its dependable deliverability, straightforward integrations, and developer-friendly API. - It helps teams save time on setup, automate key messages, and track campaign performance with useful analytics. - Buyers should weigh a few practical considerations: some users report challenging account management, slow customer support, and template or UI limitations. - It works well for teams prioritizing deliverability and integration, but may fall short for those requiring extensive support or advanced template customization. ## SendGrid alternatives Highest Rated [Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,552)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202338/Gmail/) [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (456)](https://www.capterra.com/p/130105/Mailjet/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.8 (1,423)](https://www.capterra.com/p/168452/GMass/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/204113/SendGrid/alternatives/) ## FAQs about SendGrid Overview ### What problems does SendGrid solve? SendGrid solves the challenge of reliably sending transactional emails like password resets, order confirmations, and notifications without maintaining a mail server. It reduces setup complexity with API and SMTP integrations, improves deliverability and inbox placement, and adds tracking for opens, bounces, and unsubscribes. Developers, SaaS teams, ecommerce operators, and marketers benefit most. Answer based on 265 reviews Overview ### Which roles and teams benefit most from SendGrid? SendGrid is most used by software engineers, developers, and CTOs who need reliable transactional email delivery, API integration, and deliverability monitoring. Marketing teams and product managers use it to run campaigns and lifecycle messaging, while founders, owners, and executives value scalable customer communication, reporting visibility, and operational efficiency. Answer based on 724 reviews Overview ### What company size and industries is SendGrid built for? SendGrid is built primarily for small businesses, which account for 85% of reviewers, especially in Computer Software at 21%. It also serves independent developers, startups, marketers, high-volume senders, and enterprises, with additional adoption in Information Technology and Services at 14%, Marketing and Advertising at 13%, midsize businesses at 8%, and enterprises at 7%. Answer based on 753 reviews Features and Usability ### What are the key features of SendGrid? SendGrid includes core email sending tools like SMTP relay, Email API, email templates, and campaign management for bulk, transactional, and triggered emails. Differentiating features include drag-and-drop and HTML template editing, audience segmentation, delivery tracking with opens, clicks, bounces, and email validation to support deliverability. Answer based on 419 reviews Pricing ### How much does it cost and what fees or limitations are included? SendGrid starts with a free plan for 100 emails per day, plus free trial access. Paid plans include Basic at $15/month, Essentials at 19.95/month, Advanced at 60/month, and Pro at 89.95/month, usage-based. Reviewers call entry pricing affordable, but note higher-volume tiers and advanced features can get expensive. Answer based on 185 reviews Integrations ### Which third-party tools and platforms does SendGrid integrate with? SendGrid integrates with WordPress, Twilio, Microsoft Outlook, ClickFunnels, Google Analytics 360, Microsoft Azure, Apollo.io, and Kartra. Reviewer mentions center on WordPress, Outlook, and Azure, while the official catalog also lists cloud and hosting connections such as Google Cloud, Heroku, and IBM Cloud. Answer based on 122 reviews Getting Started and Support ### How easy is it to onboard and train a team on SendGrid? SendGrid offers webinars, videos, and documentation to help teams get started. Reviewers say basic setup and core sending features are approachable for beginners and nontechnical users, while admins, marketers, and teams building custom templates or integrations often need more time, tutorials, and some coding knowledge to use it fully. Answer based on 44 reviews Getting Started and Support ### What customer support options does SendGrid offer, and how do users rate the experience? SendGrid offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support staff as knowledgeable and helpful when reached, and documentation answers many questions. However, reviews frequently mention slow response times, inconsistent follow-through, and frustrating delays during urgent account or compliance issues. Answer based on 219 reviews Security ### How does SendGrid handle data security and access control? SendGrid uses two-factor authentication, API keys, encrypted sending, and email authentication standards such as SPF, DKIM, and DMARC, alongside spam protection, bounce handling, logs, and reporting. Reviewers also note forced 2FA, unretrievable API keys, login and configuration headaches, and limited clarity on what data is stored and for how long. Answer based on 45 reviews ## Who uses SendGrid? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Flexible integration capabilities 90% positive reviews out of 52 Most reviewers indicate integrations are straightforward, supporting many platforms, programming languages, and third-party tools. Unpredictable account restrictions 79% negative reviews out of 53 Most reviewers report account management issues, including sudden suspensions, limited support, and unclear deactivation reasons. Developer-friendly email API 89% positive reviews out of 45 Most reviewers find the email API simple to implement, well-documented, and compatible with diverse applications. Jennifer W. Human Resources Generalist, 10,001+ employees. "Integrating with the email API is a breeze. When compared to other mass email service providers, we have seen that SendGrid consistently produces the highest interaction rates." Frequent spam filtering problems 63% negative reviews out of 51 Some reviewers indicate spam issues, with emails often landing in junk folders due to shared IP reputation. Nik D. Director, 11 - 50 employees. "After years of spending thousands of dollars a month we are suddenly and without warning, "temporarily" blocked from sending emails while the routinely check for spam activity." Reliable transactional email delivery 98% positive reviews out of 45 Most reviewers describe transactional emails as dependable, easy to integrate, and consistently reaching recipients promptly. Shared IP deliverability challenges 71% negative reviews out of 42 Most reviewers describe IP address management problems, especially poor deliverability and blacklisting with shared IPs. ## Features AI summary Based on 20,574 Email Marketing reviews Capterra data shows that buyers of Email Marketing software rank the following features as their top priorities: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**45%**) - **Contact Management** (**40%**) SendGrid supports all three features that reviewers rate highest: **Email Campaign Management**, **Campaign Scheduling**, and **Contact Management**. Together, these capabilities help businesses create and run campaigns, send messages at the right time, and keep subscriber lists organized, allowing teams to manage email outreach more efficiently and improve campaign execution. Email Campaign Management 4.3 (113) 55.75% of 113 reviewers that rated this feature as important or highly important It gives you a straightforward way to manage, schedule, and track email campaigns with helpful analytics and an easy-to-use dashboard. Reviewers appreciate the simple setup, campaign organization, and reporting, though some mention the campaign designer could offer more design options. Campaign Scheduling 4.5 (31) 67.74% of 31 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Contact Management 3.9 (27) 51.85% of 27 reviewers that rated this feature as important or highly important Manage, organize, and store contact information List Management 3.9 (50) 38.00% of 50 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists Mobile Optimization 4.2 (68) 51.47% of 68 reviewers that rated this feature as important or highly important Optimize content to ensure it is easily accessible for mobile users API 4.6 (68) 69.12% of 68 reviewers that rated this feature as important or highly important With this capability, you can easily integrate email sending into various applications, including MS Azure, WordPress, and custom PHP projects. Reviewers appreciate the clear documentation, simple setup, and reliability, mentioning frequent use for transactional emails and automation. SendGrid 81 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges With this capability, you can easily integrate email sending into various applications, including MS Azure, WordPress, and custom PHP projects. Reviewers appreciate the clear documentation, simple setup, and reliability, mentioning frequent use for transactional emails and automation. Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Create and automatically send premade copy in response to customer messages Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Detect multiple emails originating from one source Communicate using direct chat or messages within the system Track the amount of clicks on individual products to measure campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Ability to restore deleted, hidden, or lost data from an email server/system Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Verify legitimate email addresses on sign up forms Verify the domain of an email address Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Receive and/or send email notifications for urgent updates, requests, or other information It gives you a straightforward way to manage, schedule, and track email campaigns with helpful analytics and an easy-to-use dashboard. Reviewers appreciate the simple setup, campaign organization, and reporting, though some mention the campaign designer could offer more design options. Use filters to process, organize and categorize emails to identify spam, malware and other unwanted messages Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Determines the location of a device using GPS or an IP address Store and manage images Organize, prioritize, and manage incoming communications Create landing pages or online forms designed to capture new leads and prospects Manage contacts across multiple mailing lists Identify the physical location of an individual, asset, device, etc. Personalize text messages using templates and custom fields Optimize content to ensure it is easily accessible for mobile users Observe and track the demand, usage, progress or quality of a system, product, or user Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Adjust communications based on previous interactions or personal preferences Preview materials before finalizing projects Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Search and filter data across systems to locate required information by entering keywords or certain criteria Add and maintain centralized email signature(s) across an organization Internet standard communication protocol to transmit electronic mails Verify single emails delivered through system Send messages via SMS Analysis and detection of spam-related traffic Filters used to determine different types of malware threats Add or remove subscribers from mailing lists Process of managing customer subscription lifecycle for a recurring service or a product Removes improperly formatted email addresses Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Control system access and/or deliverability for applications and email addresses Streamlining repetitive tasks and activities through automated and predefined workflows What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.1 (739) 4.1 Based on 739 reviews ## Pricing Value for money 4.0 (585) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/204113/SendGrid/pricing/) Basic (Marketing Campaigns Plans) $15.00 Usage Based,Per Month It includes: - Design & Code Editors - Segmentation - A/B Testing & Actionable Insights - 10 Email Testing Credits - 5 Signup Forms - Ticket & Chat Support - 1 Teammate - 100,000 Contacts Advanced (Marketing Campaigns Plans)) $60.00 Usage Based,Per Month It includes: - 60 Email Testing Credits - 15 Signup Forms - Guaranteed Response Times on Ticket, Chat, & Phone Support - 1,000 Teammates - Automation - Dedicated IP Included - 200,000 contacts - 1,000,000 Emails Essentials (Email API Plans) $19.95 Usage Based,Per Month It includes: - 1 teammate permission - Analytics - 2 Event Webhooks Pro (Email API Plans) $89.95 Usage Based,Per Month It includes: - Analytics - Dedicated IP Included - Collaborate on emails using @ Mentions and Permalinks - Collision Detection - Shared Drafts - Approvals Workflows - 1,000 Teammates - Email Validation Custom/Premier Custom Quote Available It includes: - Source Analysis - Dedicated IP - Single Sign-On (SSO) Value for money 4.0 (585) 4.0 Based on 585 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Heroku](https://www.capterra.com/p/158191/Heroku/)[ IBM Cloud](https://www.capterra.com/p/240584/IBM-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (537) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (537) 3.7 Based on 537 reviews ## User reviews Overall rating 4.2 Based on 753 reviews Filter by rating 5(400) 4(220) 3(56) 2(25) 1(52) Mentioned topic Sorted by most recent MS Martina S. VP Marketing and Advertising ### "Good platform, but deliverability holds it back" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 20, 2026 It’s easy to get started and works well on the surface, but over time you notice the difference between expected and actual results, particularly around deliverability. It’s a platform that can work, but you need to keep a close eye on performance and not assume everything is reaching the inbox as intended. Pros Clean interface, easy setup, flexible list and data management, scalable for larger sends, usable template builder Cons Deliverability can be inconsistent, global blacklist presence affects performance, limited transparency on inbox placement, account issues can take time to resolve Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HA Hayley A. Marketing Manager Computer Software ### "Ok for individual email sends, not ideal for automations." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 2, 2026 My experience has been ok but not great. I’ve run into bugs that the support team hasn’t been able to help with and often feel limited by the automation capabilities. Pros Sending individual email campaigns is simple and their design editor is easy to use as a non technical user. Cons Their email automations aren’t very dynamic and aren’t easy to edit after they are set to live, it’s especially frustrating you can’t edit time between emails once an automation is live. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Michelle S. Developer Human Resources ### "Great for Analytics and Tracking!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 20, 2026 Pros I like their statistics they provide for the emails. You are able to see all the emails that were sent and any meta data such as if they opened, how many times, or if it failed to send. This allows us to help investigate any issues and or use this data for marketing. Cons I wish they had a better way for the error handling with handlebars in the email/data received for developers. I wish it would indicate what was wrong in terms of the language. More detail there would help a lot. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Darren S. Product Owner Computer Software ### "Send it with SendGrid" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 16, 2026 SendGrid does what it says on the tin. It is easy to set up and use. The APIs are well documented, making the developer experience a good one. Detailed reporting and high deliverability give a sense of comfort that SendGrid works as advertised. Pros SendGrid is everything you need and expect - it is reliable, scalable and powerful. Via well documented APIs, nice reporting, and a generous free tier, getting started and maintaining flow is painless and easy. Cons While there are generous free and lower tiers, the pricing jumps between tiers can be significant. While there is automation, it is limited compared to the competition. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Amir H. E-Commerce Manager Retail ### "Making our store transactional email reliable." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 8, 2026 When an E-Commerce Manager, it is important that order confirmations be actually received by our buyers. I have this to drive our store emails of transactions. It is a horse to work with in regard to deliverability yet it is extremely tough to get technical assistance. Pros Their flexibility in terms of dynamism in email templates is superb and we can depend on them to provide our retail customers with order receipts and shipping updates using a very reliable service. Cons The pricing levels are not worth the money because our e-commerce traffic is at its peak, and customer service is painfully slow when we have urgent account problems or some data management failures. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sean M. Customer Success Computer Software ### "A solid option in the sending emails game." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 9, 2026 Pros Good IP reputation. Easy to user interface that gives robust access to logs. Reasonable pricing makes it hard to beat Cons No easy way to do mass unsubscribe actions. Makes sense but there are times where a receiving party's email server goes on a unsubscribe spree. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Ignas A. Software Engineer Computer Software ### "Love it so far" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 9, 2026 Pros It still one of the best tools that we use regularly for scheduling emails and automating the flows for it. Cons More alternatives are appearing with better price for a similar service. Price could be aligned more. Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) don't use aws anymore Alternatives considered [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KV Kevin V. Senior Product manager Internet ### "Very good email sender software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 We implemented it 5 years ago for all our Product emails and it has always worked well. We manage 100+ different emails templates and all is easily manageable in their interface. Pros Easy to implement, easy to create emails templates and has lots of abilities for the pricing they offer. Cons The reporting, especially the unique clicks and unique opens is not accurate. They count it per unique device open instead of actual email open which is a bit annoying to track accuratly. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reasons for choosing SendGrid Nore flexible and robust as the other alternatives for our needs and budget Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PT Paul T. The Bank Agency Ltd Marketing and Advertising ### "Best email deliverability I've found so far from a new, custom domain" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 Integrated directly (and was recommended) by Replit for a vibe coded project. Replit was requested to send email and it guided me to sending up a Sendgrid account which was nice and easy. Pros A really complete product but with a super simple interface. I needed it for transactional email and I'd say it's deliverability is better than anything I've seen before in terms of reliability. Cons An extremely minor point but if I had to find a con from my experience so far it would be that navigating the custom domain settings requires a bit of knowledge and research. Personal scenario, if you know what you're doing you'll do fine. Easy enough to muddle your way through. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FO Fernando O. Admin Consumer Services ### "Terrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 4, 2025 My account was hacked and the hacker blocked my IP address. It took SendGrid support 3 day to get back to me. I still don't have access to my account. Pros Seems like a robust email delivery service. N upfront cost. I can start with our free plan and try the full suite of features at my own pace. Cons Terrible customer support. They do not have a contact number or online ticket system. Response by email is very slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204113/SendGrid/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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