--- title: "Cigo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cigo Software - reviews, pricing plans, popular comparisons to other Route Planning products and more." source_url: "https://www.capterra.com/p/204166/Cigo/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Cigo Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cigo ## What is Cigo? Cigo is a cloud-based platform that simplifies complex route planning and enhance your customers' experience. Automate routing and dispatching with our simple, yet powerful, Route Builder; it calculates ETAs and time frames by evaluating historical traffic, on-site and install times per product. Give your customers an amazing experience with dynamic SMS and Email notifications, and mobile-friendly real-time tracking experience. ## What is Cigo used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Route Planning](https://www.capterra.com/route-planning-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $299 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cigo?[Manage this product listing](https://www.g2.com/products/cigo-tracker/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cigo 5.0 (20) VS. [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price $299 Per Feature, Per Month Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (20) Ease Of Use 4.6 (388) Value For Money 4.8 (18) Value For Money 4.6 (354) Customer Service 4.9 (18) Customer Service 4.8 (374) ## Cigo alternatives [4.8 (105)](https://www.capterra.com/p/210604/Spoke/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (58)](https://www.capterra.com/p/202055/eLogii/reviews/) Starting price $3000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,689)](https://www.capterra.com/p/138669/Motive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Metrobi](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/) [4.9 (95)](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/) [View all alternatives](https://www.capterra.com/p/204166/Cigo/alternatives/) ## FAQs about Cigo Overview ### Which roles and teams benefit most from Cigo? Cigo is most used by executive leaders, operations managers, and logistics teams that oversee delivery performance and daily field activity. Warehouse directors, traffic managers, and operations administrators use it to coordinate routes, dispatch work, track deliveries, and resolve exceptions. Finance and commercial credit leaders can monitor operational data that supports service and billing decisions. Answer based on 20 reviews Overview ### What company size and industries is Cigo built for? Cigo is built for small businesses in Food & Beverages, Logistics and Supply Chain, and Wholesale, each representing 15% of reviewers. Its stated audience includes furniture and moving, appliance, pharmacy, grocery, servicing, third-party logistics, construction materials, and junk removal businesses. Small businesses account for 95% of reviewers, while enterprises represent 5%. Answer based on 20 reviews Features and Usability ### What are the key features of Cigo? Cigo offers route management and route optimization, dispatch management, automated scheduling, and planning for deliveries and field work. It also includes GPS and live driver tracking, ETA and status tracking, proof of delivery with digital or electronic signature, reporting and analytics, access controls, and third-party integrations. Integrations ### Which third-party tools and platforms does Cigo integrate with? Cigo integrates with 5 third-party tools: Alice POS and PioneerRx for retail and pharmacy workflows, Shopify and WooCommerce for ecommerce, and Zapier for connecting to additional apps. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Cigo offer? Cigo provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover scheduled instruction, and documentation and videos give teams written and visual reference materials for self-paced learning and review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Cigo offer? Cigo provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as responsive and helpful, with quick answers, phone access, and an account manager for questions. Several also note that setup and ongoing help are easy to get when needed. Answer based on 5 reviews ## Features AI summary Based on 1,634 Route Planning reviews Capterra data shows that buyers of route planning software rank the following features as their top priorities: - **Delivery Tracking** (**54%** of reviewers rated this feature as critical) - **Mobile Access** (**58%**) - **Scheduling** (**53%**) Cigo supports all three of the features reviewers rate most important: **Delivery Tracking**, **Mobile Access**, and **Scheduling**. Together, these capabilities help businesses monitor deliveries in real time, keep drivers and staff connected from anywhere, and plan routes and appointments more efficiently, allowing teams to improve visibility, reduce delays, and keep daily operations on track. Delivery Tracking 4.8 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Mobile Access 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Real-Time Monitoring 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks GPS 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Dispatch Management 4.9 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Cigo 85 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Cash on Delivery: Allows users to record and manage cash payments upon delivery of goods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Costs: Analyze overall costs for vehicle maintenance, fuel consumption and mileage - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Driver Management: Track all personnel who operate company vehicles - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - ETA: Ability to use historical tracking data and machine learning in order to accurately predict ETAs - ETAs: Allow users to calculate the estimated time of arrival (ETA) for each delivery. - For Courier Services: Intended to be used by courier services - For Freight Operations: Intended to be used by freight brokers and logistics companies - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Label Printing: Process of printing custom labels through various methods. - Live Driver Tracking: Track driver locations on a map in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Planning: Leverages data from budgeting and forecasting processes to help corporations understand their reality and make decisions accordingly. - Priorities: Allows users to establish and change priorities for routing activities. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tracking: Track shipments from warehouse to the destination, including drop shipments and multilocation shipping. - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (20) 4.8 Based on 20 reviews ## Pricing Value for money 4.8 (18) Free Trial Basic $299.00 Per Feature,Per Month Value for money 4.8 (18) 4.8 Based on 18 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ PioneerRx](https://www.capterra.com/p/106400/PioneerRX/)[ Alice POS](https://www.capterra.com/p/184111/Alice-POS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (18) 4.9 Based on 18 reviews ## User reviews Overall rating 5.0 Based on 20 reviews Filter by rating Counts reflect reviews available in this feed. 5(19) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Technology Manager Used the software for: 1-3 years ### "No hesitation to recommend this last mile logistics tracking app to anyone looking for peace of mind for their deliveries" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2024 Pros We had an issue with another provider that would simply not send notifications, get the timezones randomly reset, and other small buggy problems that would affect our operations. Since switching to Cigo, we've had none of these headaches - from the seamless integration process, to the smooth daily operation, even our end users reached out to us to let us know how much they prefer the notifications they get with this app. Overall fantastic experience as a client, with an awesome intuitive UX/UI that left me with very few question, which when I did open tickets, got prompt responses from their staff. Highly recommended. Cons It's like day and night coming from what seemed like the dinosaur age from the previous logistics software we were using. I can't really think of anything i don't like from Cigo other than they have so many impressive features that my smaller delivery operation does not really have a use for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "The perfect partner for a courier company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2024 Its has been an amazing journey. We have gone from a company foing 150k a year to one doing 3 million. It has scaled every step of the way! Pros Its api set up is fluid and easy. The routing and use of the software intuitive. And its all backed by a world class customer service team. I can pickup my phone and within an hour have a solution. Most of the time they pick right up Cons Better reporting on the drivers would be nice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jose M. CEO Used the software for: Less than 1 year ### "Best pickup/delivery software on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 6, 2024 Pros \[sensitive content hidden\] made sure that we were set up for success! Cons Separate cost for optional services like “auto-split”. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Justin W. Operations Manager Used the software for: 3-5 years ### "Route management optimization at its best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2023 If you are looking for route management look no further. The team is fantastic to deal with and their product is outstanding. Definitely worth the investment! Pros Ease of use, accuracy, and efficient routing. Couldn't be a better solution for delivery management. \[sensitive content hidden\] our account executive has been phenomenal with letting us know of advancements and taking time to ensure we get the most out of CIGO. Rare to see this level of engagement with a sales executive post-sales. Cons Can't think of anything. They are transparent with their development roadmap, if you have questions they respond so fast. Been with CIGO for a few years so it has been great to see them implement and develop improvements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 1-3 years ### "Excellent platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2022 Their customer service is really incredible. Platform has been reliable no real downtimes. It always works Pros Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional. Cons No real cons till now. Everything has worked well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO, Founder Used the software for: Less than 1 year ### "Terrific software - Cigo went above and beyond." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2022 Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied. Pros All the features enabling an Uber-like experience, and modernizing the delivery experience. Cons making it easier to make changes on the routes, and making sure the software is robust to keep the changes without unexpectedly looping back into the initial state. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Finance Commercial Credit Used the software for: 1-3 years ### "CIGO REVIEW" 5.0 June 11, 2025 I work for the largest retailer in furniture in Canada and Cigo makes things smooth sailing. makes delivery tracking transparent, and customer friendly. Pros The company I work for we use Cigo on a daily, to collect all the invoices for our commercial credit clients. Real time delivery tracking, which is very important to our business. We need to track deliveries, our whole company uses cigo all across Canada. In the financial department we need the proof of delivery's and it makes it vey easy to obtain. Cons If you a big company then Cigo is fantastic, if your a small business i don't recommend it. Its only for the delivery not for order management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 Pros Adding Cigo to our delivery service has been a game changer for us. Prior to this, we would sit for hours texting and coordinating deliveries with our customers, with no 100% accurate time of arrival. Cigo has elevated our customer service experience providing accurate timeframes, arrival windows and live updates that our clients love. The software is easy to navigate once you go through training, and it is easy to train additional team members how to operate. Highly recommend their services. Cons We have nothing to add to this section, as we are not using all of the features 100% and don't feel like we are in a position to comment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Administrator Used the software for: Less than 1 year ### "Great delivery management software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 6, 2023 Great! Has been a big help for our shipping department. Pros The mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates. Cons I think some reports could be improved. For example, it would be nice if comments could be included on downloaded review reports, instead of only star ratings. Also, Cigo does not track miles driven for each delivery. It would be helpful for our operations if Cigo could track miles and include them in the Planner Report. Not exactly a "con" as we were aware before signing up that Cigo doesn't have this capability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer VP Used the software for: Less than 1 year ### "Cigo route tracker" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 4, 2022 Overall though, very good and has eliminated many phone calls from customers as they can track the same day delivery on their own. Pros Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well. Cons Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook. Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204166/Cigo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.