--- title: "ClickPost Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClickPost Software - reviews, pricing plans, popular comparisons to other Returns Management (RMS) products and more." source_url: "https://www.capterra.com/p/204195/ClickPost/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # ClickPost Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClickPost ## What is ClickPost? ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale. ## What is ClickPost used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Shipment Tracking](https://www.capterra.com/shipment-tracking-software/)[Shipping](https://www.capterra.com/shipping-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $300 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClickPost?[Manage this product listing](https://www.g2.com/products/clickpost/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClickPost 4.4 (32) VS. [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting Price $300 Per Feature, Per Month Starting Price $11 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (32) Ease Of Use 4.7 (0) Value For Money 4.5 (31) Value For Money 4.7 (0) Customer Service 4.5 (31) Customer Service 4.9 (0) ## ClickPost alternatives [nShift](https://www.capterra.com/p/174448/Consignor/) [0.0](https://www.capterra.com/p/174448/Consignor/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174448/Consignor/) [eShipz](https://www.capterra.com/p/237014/eShipz/) [4.5 (48)](https://www.capterra.com/p/237014/eShipz/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237014/eShipz/) [Shipup](https://www.capterra.com/p/179869/shipup/) [4.9 (7)](https://www.capterra.com/p/179869/shipup/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179869/shipup/) [Consignmate](https://www.capterra.com/p/242339/Consignmate/) [3.8 (5)](https://www.capterra.com/p/242339/Consignmate/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 60% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242339/Consignmate/) ## FAQs about ClickPost Overview ### Which roles and teams benefit most from ClickPost? ClickPost is most used by supply chain, logistics, and order fulfillment teams managing carrier coordination, shipment tracking, and delivery exceptions. Product managers, product owners, and UX strategists use it to improve post-purchase experiences, while e-commerce leaders, IT automation managers, and customer service teams monitor delivery performance and resolve customer issues. Answer based on 32 reviews Overview ### What company size and industries is ClickPost built for? ClickPost is for midsize online businesses, retailers, e-commerce brands, wholesalers, and distributors, with 50% of reviewers from midsize companies. It serves Apparel & Fashion and Retail organizations (16% each), plus Cosmetics businesses (12%). Small businesses and enterprises each account for 25% of reviewers. Its common use case is delivery management. Answer based on 32 reviews Features and Usability ### What are the key features of ClickPost? ClickPost offers shipment tracking, order management, and delivery tracking for eCommerce and courier operations. It also includes label printing, proof of delivery, returns management, route optimization, and shipment price calculation, plus real-time alerts, analytics, and third-party integrations for dispatch and supply chain workflows. Integrations ### Which third-party tools and platforms does ClickPost integrate with? ClickPost integrates with 6 third-party ecommerce and order-management platforms: BigCommerce, Online Auction System, Shopify, Shopify Plus, Unicommerce, and WooCommerce. These connections support order and shipping workflow coordination across online storefronts, marketplace operations, and ecommerce management systems. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does ClickPost offer? ClickPost provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does ClickPost offer? ClickPost provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. Reviewers describe the support team as responsive and helpful, noting timely issue resolution and strong onboarding help during integration and carrier setup. Answer based on 3 reviews ## Features AI summary Based on 3,198 Returns Management (RMS) reviews Capterra data shows that buyers of shipping software rank the following features as their top priorities: - **Shipping Labels** (**61%** of reviewers rated this feature as critical) - **Label Printing** (**57%**) - **Parcel Shipping** (**61%**) ClickPost supports all three features that reviewers rate most highly: **Shipping Labels**, **Label Printing**, and **Parcel Shipping**. Together, these capabilities help businesses create and print carrier-ready labels quickly, manage parcel shipments more efficiently, and keep fulfillment moving with fewer manual steps, allowing teams to process orders faster and improve delivery operations. Label Printing 4.1 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Delivery Tracking 4.8 (23) 52.17% of 23 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Order Tracking 4.8 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Dispatch Management 4.7 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Real-Time Updates 4.6 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made Reporting/Analytics 4.3 (11) 18.18% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data ClickPost 55 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Cash on Delivery: Allows users to record and manage cash payments upon delivery of goods - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Delivery Estimate: A note of the expected delivery date and time - Delivery Record: Notation showing the location and time stamp of shipment delivery - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - For Courier Services: Intended to be used by courier services - For eCommerce: Intended to be used by online stores - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inventory Management: Track and manage inventory levels to maintain proper supply - Label Printing: Process of printing custom labels through various methods. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Parcel Shipping: Manage and organize the shipping, tracking, and delivery of packages - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shipping Services Integration: Integrates with shipping services - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supply Chain Management: Manage the planning and execution of supply chain activities - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warehouse Management: Manage and track operations and inventory within warehouses - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.3 (32) 4.3 Based on 32 reviews ## Pricing Value for money 4.5 (31) Basic $300.00 Per Feature,Per Month Value for money 4.5 (31) 4.5 Based on 31 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Unicommerce](https://www.capterra.com/p/136123/Unicommerce/)[ Online Auction System](https://www.capterra.com/p/177650/Ecommerce-Marketplace-Solution/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (31) 4.5 Based on 31 reviews ## User reviews Overall rating 4.4 Based on 32 reviews Filter by rating 5(16) 4(14) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent KG Krishna G. SCM Automotive ### "Clickpost review - using for more than 3 years." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2024 My overall Exp was very good. support team was able to resolve the issues on time. Pros Support and flaw less working of this software. Cons Additional feature development took lot of time and effort Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Manoj K. Manager - IT Automation Cosmetics ### "Benchmark in Logistics intelligence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2024 Phenomenal would be the right choice of word. Pros The most important that I like about Clickpost is its people. Right from KAM to Product VP till CEO everyone are approachable easily. The team is always hungry to enhance the functionality of the software to align with the need of the industry and the trends. To do that, they work very closely with the client who is the first mover in adopting that trend. Cons Their standard reports and the dashboard needs to be a little better, functional and customizable at least to a certain extend. Reasons for choosing ClickPost People and their commitment towards the betterment of the product thereby helping the clients to server their customers better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GK Green K. EM Consumer Goods ### "Good for ecommerce org" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 14, 2024 Pros EDD SLA Multi carrier integration Tracking Cons Tech integration needs to improve, Proper optimization should be there Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Digital Marketing Cosmetics ### "Good but not the best" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 14, 2024 Pros I have set up some SMSes in automation I felt it was very easy Cons Easy to use but complex in headers and sub headers Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KM Kiran M. Engagement Manager Customer Success Marketing and Advertising ### "User-friendly and Realtime Status " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 14, 2024 User-friendly and useful for all logistics related. Using this can save bandwidth and cost to company. Pros Realtime Status and easy click. Which saves evryone time. Cons Nothing as such. Till now. I would share if any. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Director - Customer Success Information Technology and Services ### "One of the best in its category" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 12, 2024 Pros Ease of use Maps different stakeholders quite well across the entire ecosystem Cons Support could be better Elements of AI in the product roadmap could be a big plus Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Ankit S. Senior Manager Health, Wellness and Fitness ### "Excellent - Tracking, Visibility, Reporting and Dashboards, NDR" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 5, 2024 Good experience with around 4 years of tie up. Pros Ease of Integrations Customisation feasibility Cons New developments to be rolled out quickly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK Shadil K. Product Manager Retail ### "Loved using Clickpost!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2024 Pros Ease of use and addition of so much different Logistic Partners. It is very easy tracking reverse shipments! Cons UI for Logistic Partners can be improved and addition of those, along with integration support can be provided in a better manner. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS sanjay S. head crm Apparel & Fashion ### "Enigma of tracking orders solved in clicks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 1, 2024 fantabulous due to ease of use which saves time effort and energy Pros real time tracking and convergence of informtion at a glance Cons integraton and customisation flexibility with other tools Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Soni G. .. Logistics and Supply Chain ### "One click to value business urgency." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 17, 2023 Experience so far with ClickPost has been great and smooth. Their support team is prompt supportive. They value their client and aim to provide better service. Pros Ease of approach NDR management Analytics Tracking updates It solves almost all shipping related challenges. Cons Mismatch status of shipments can be worked on to ease experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204195/ClickPost/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.