--- title: "Dronedesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dronedesk the right CRM solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/204235/Dronedesk/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Dronedesk 4.8 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Dronedesk Ease of use 4.6 Customer Service 5.0 ## Showing most helpful reviews Showing 1-25 of 45 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Director Used the software for: Less than 1 year ### "Drone Desk Review" June 16, 2020 4.0 All the required planning information is in one place, takes away the need to be in different apps to ascertain the correct information. This reduces time spent planning operations. Pros The plans are fantastic and save a lot of time in the planning stages for commercial operations. Cons Not being able to set or format the page to how I would like to see it. Review Source R Reviewer Pilot Used the software for: 1-3 years ### "Great solution" June 9, 2020 5.0 Pros Great way of streamlining the flight planning process. All records are kept in the same place and are easy to find and follow up on Cons There are no cons that I know of so far Review Source R Reviewer Director Used the software for: Less than 1 year ### "Dronedesk user review" June 12, 2020 2.0 I have only been using this software for a relatively short period but find it very useful Pros The software provides all the necessary aspects of logging UAS flights and associated maintenance records. It is easy to use and provides excellent reports. Cons At this time there is nothing I dislike about the software Review Source R Reviewer Service Administrator Used the software for: Less than 1 year ### "After trialling many systems I have finally found one that meets all our business needs." June 9, 2020 5.0 Many alternative systems were trialled before the permanent switch to Dronedesk was made. I find the user interface, reliability of the system and also the way it can be personalised can not be rivalled. I have always found the assistance offered by the support team to be exceptional too. Overall finding a new flight planning system was daunting, however this not only replaces the old system with everything that is required, it provides even more comprehensive information that saves a lot of admin work. The service has been approved by both administration and also active pilots. Pros We have integrated the service seamlessly into our everyday business. It's extremely easy to customise and the customer support has been exceptional. I find that the overall efficiency of the service is superb. Cons None - With the exceptional support offered by the service any additional requirements have always been met with ease Review Source VR Verified Reviewer Chief Pilot Used the software for: Less than 1 year ### "Genuine potential to be the go to software" June 12, 2020 4.0 It’s good. It would be great to add a few features into the flight planning process. For example, we can add a flight area, but adding a 30m radius for take off and landing would be useful, particularly in urban environments. Would it be possible to port it into an App? As we’re mobile operators, it would be useful to have an app on the iPad for example. Pros The various views to see the jobs were excellent. In particular, I love the pre flight checks aspect, it is quick yet in depth and literally ticks all the right boxes. It’s easy to navigate and is feature rich, so I’m enjoying using it so far. Cons The adverts. Guys, I know google ads brings in revenue, but they look awful and are distracting from the software. I would even pay a nominal fee to get them removed from my account, like they offer in several apps. Review Source R Reviewer Director Used the software for: Less than 1 year ### "A must for every drone user " June 10, 2020 5.0 Overall I cannot write this product enough and I’ve tried my best to let all my other colleagues in the drone industry know about this. Before using this I was using several different bits of software paperwork and things weren’t very well organised. It took a little bit of time to set up and tweak according to how you wanted it to look but once organised and set up the average job only takes 30 minutes to an hour at most to set up. Pros In terms of use this is the best and simplest effective form of organising your business it keeps everything in one place and the ease of use makes everything clean and clear Cons I think there is still some bug issues when using Safari as the browser but these issues have been made aware to the developer who is more than happy to help and change things Review Source R Reviewer Drone pilot Used the software for: Less than 1 year ### "Meticulously thought out and a superb help!" June 10, 2020 5.0 It makes the prospect of running a drone business a reality by presenting a structured system to organise everything, from prospecting, quoting, scoping and planning all the way through to recording the details of the job and invoicing. I can thoroughly recommend it as a must-have for any drone operator looking to grow their business. Pros Planning and risk assessments are so much easier using Dronedesk. Because it has been designed by an experienced drone operator, everything you need - or should be doing - is there, ready and easy to access. Automatic linking with Airdata simply sorts the chore of flight. Flight plans and reports are comprehensive and easy to share, for example when submitting NSF requests on NATS. Support is excellent, video tutorials are easy to watch and support queries are always quickly answered. Cons It is a very comprehensive product to learn, so this isn’t really “cons”, as there are excellent tutorial videos and a Facebook group with lots of help if you need it. But it is worth taking time to watch the tutorials so when you start using the system, you get it right first time. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Dronedesk review" June 16, 2020 5.0 The main benefit is having everything in one place so that time is not wasted going into different spreadsheets and other applications to plan, fly and process the administration required for all tasks. Pros It combines all of the necessary functions for carrying out commercial drone operations in one place. I haven't found another software package that does this. Cons Whilst anyone using DJI products has an almost fully automated post-flight process, this is not the same for other product makes e.g. Yuneec. Looking at all flights, without accessing a particular job, is not easy and so I still use a separate program for recording flights. Review Source VR Verified Reviewer Founder Used the software for: Less than 1 year ### "Excellent - from the ground up - by an industry user, for industry users" June 12, 2020 5.0 Excellent support, with a clean UI and after learning the software and how it behaves, can be very beneficial to workflow. The planning and map functionality is excellent! Makes planning a flight very clear and informative for clients. Pros The ease of use and the thoughtful features available, the developers have listened to all the demands of users and really adapted the features and capabilities of the software to enable users to fulfil their needs. Cons The link between the different categories of projects, leads, and clients is a little confusing. Additionally, there is multiple ways to 'start' adding a job... which is a bit confusing as to the best workflow to do this. However, beneficial once understood. Generally the software is excellent, so a least liked feature is quite hard to decide. Review Source Alex A. Company Director Used the software for: Less than 1 year ### "A PFCO holders best tool! " June 8, 2020 5.0 Absolutely love drondesk, cuts hours and hours of planning down to minutes! Simply the best tool for pfco holders since the blue fast chargers! Pros So easy to use and continuously developing. Cuts the time it takes to plan a job by 80%! Once setup this revolutionises how you plan jobs! Cons Can't think of any cons really! I would like NOTAMs all on one map but other then that! Nothing :) Review Source R Reviewer Pilot Used the software for: Less than 1 year ### "Incredible" June 16, 2020 5.0 Superb. Wish I had this years ago, could have saved a tree with all the paper I've used Pros This really is a great tool for any drone user. It's simplistic yet comprehensive design makes it so easy to use and with regular updates it just keeps getting better Cons Nothing. i honestly can't fault it. I can't think of anything that's missing really Review Source R Reviewer Owner Used the software for: Less than 1 year ### "The best software out there to run your Drone business!" June 16, 2020 5.0 Dronedesk is helps to make my business CAA compliant. Pros I really admire the ongoing development of this software. \[SENSITIVE CONTENT HIDDEN\] not only listens to feedback but reacts speedily to new features and corrections. I particularly like the way it now integrates with Airdata to automatically import my flight logs. Cons I have found that there is a bit of a learning curve in getting to grips with this software, but that in part is due to the massive range of features it offers. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Easy to use" June 12, 2020 5.0 Any issues I have had have been solved very quickly. Pros Easy to use and stored in the cloud. Can get the whole job from enquiry to billing done all in one place. Cons That you need to have internet connection. Review Source R Reviewer Photographer Used the software for: Less than 1 year ### "All in one PfCO tool" June 13, 2020 5.0 My organisation has improved Pros Organisation is great and the amount of entries and options is superb! Support is great! Cons Nothing to dislike. Anything that needs changing or altering, the support team do a great job Review Source R Reviewer Director Used the software for: Less than 1 year ### "Excellent resource for UAV operation management" June 10, 2020 5.0 Excellent, easily the best management software around Pros Ease of use and features, the support from the developer Cons Flight records importing isn't as straight forward as other services and i still use dronelogbook purely for the ease of importing logs Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great planning " June 29, 2020 5.0 Pros The layout of everything is fantastic, to be able to keep automatic flight logs from Airdata automatically is awesome. And To have client details stored securely. The checklists are a great way to remind one to what needs to be done and to be able to do the risk assessments right on a tablet rather than take printouts. No more wasting paper so it odd help the environment Cons I wish there was a dedicated Desktop app. Having the address bar at top of the website is the only draw back. I’d like to have it open full screen. Having the option to make it a web app on my iPhone is awesome as it removes the address bar but I wish there was a way to replicate this for my Amazon fire tablet (which I plan to use as my on site device) and also my Mac for planning at home. Review Source R Reviewer Chief pilot Used the software for: Less than 1 year ### "Drone desk review" June 9, 2020 4.0 As mentioned in my cons I still do prefer to have everything on paper, my ops manual states I would do this. So unfortunately I haven't used their planning software much as I'm worried when I come to renew my Pfco the caa won't accept my method of using drone desk as it is not what I stated in my ops manual that they accepted! I've contacted \[SENSITIVE CONTENT HIDDEN\] a few times through Facebook and email and always had great customer service and he is always friendly...He even helped me out with a non drone desk related topic involving Photoshop and my logo!! - Still much appreciated and in use today !!! Thanks again \[SENSITIVE CONTENT HIDDEN\]! I look forward to using drone desk at the end of the year with my edited ops manual ! Pros Very simple to use, clear website and well built. I used the function for finding local businesses and it worked fantastically well. Saved me lots of time searching for email address on websites and using Google maps. Cons The ability to print off reports ( I'm still old fashioned and like to have paper copies) just incase for whatever reason the site was down etc. I'm not sure if this is already a function however I couldn't see the option. Also a offline capability app (on Android for me ) would be great for when on site and no internet is available. Review Source R Reviewer Drone Operator Used the software for: Less than 1 year ### "A well thought out app which makes planning of commercial drone jobs much easier" June 10, 2020 5.0 A well thought out app which makes planning of commercial drone jobs much easier including check lists, risk assessments, flight logs, quotes and invoicing. The developer is responsive to feedback, resolves issues quickly and has a development roadmap in place to bring more features in the future. We have fully adopted drone desk as our job planning and management system including our ops manual, so no more static check lists! Pros Customisable checklists, risk assessments. Produces branded job packs, quotes and invoices. The developer is responsive to feedback, resolves issues quickly and has a development roadmap in place to bring more features in the future. Built in help, tutorial videos and facebook group makes adoption of this platform easy. Cons Not much to say here. DroneDesk is a great tool and with more features being developed all the time! Review Source R Reviewer Operations Director Used the software for: Less than 1 year ### "Easy to use, adaptable and user friendly" June 9, 2020 5.0 It’s very user friendly, and comprehensive. It provides things that no other system has offered, and the ability to personalise it, and make quick adjustments easily has saved a lot of time and business resource Pros It’s reliable, efficient and adaptable. The software is easy to use and very reliable. Cons Nothing at all. Any issues have been quickly resolved, and the customer experience is excellent. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Does everything you need and many things you didn't know you needed." June 8, 2020 5.0 Avg time to spec a job, plan the flights, create the quotes and invoices is down from hours+ to 15-20 minutes...and I feel safer knowing I've got everything in hand rather than forgetting NOTAMs or similar. Support are exceedingly responsive, incredibly in touch with what is needed in the real world and on hand whenever needed. Pros Time saving...reduces job planning from hours to minutes, makes repeat jobs very simple through cloning. End to end workflow, from initial spacing of a potential job right through flight planning to billing. Single source of truth for everything needed for flight planning, literally shaves hours off flight planning. Cons Honestly...no cons whatsoever! I cannot think of an area where Dronedesk is lacking, and if it were, they would sort it within hours. Review Source R Reviewer SUA Pilot Used the software for: Less than 1 year ### "Extremely useful" June 9, 2020 5.0 It's streamlined planning our operations into an easy, scalable and manageable experience. Pros The fact the software was free in a world full of people offering similar but inferior software, for a large price. Cons The is nothing to dislike with Dronedesk. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Comprehensive Drone Application" June 10, 2020 5.0 It's an all - in - one resource for the professional drone user with the added bonus of being accepted by the CAA for checking records in the ops manual. Pros This resource saves me a great deal of time by synchronizing so many aspects of drone work. Risk assessments, planning, invoicing, you name it, all in one app. Support is second to none, with tutorials on YouTube to demonstrate each feature as it is developed and added. Cons I don't dislike any features of the software. I'm sure that I will use future additions as the app and my business develop Review Source R Reviewer Drone Operator Used the software for: Less than 1 year ### "Awesome application for flight planning" June 9, 2020 5.0 Great time saver. Pros Everything in one place. Easy to update risk assessments when on site reducing the need for paperwork. Professional application Cons Some of the pre checks, post checks etc are more detailed than our ops manual requires. The function to tailor this to individual operators will beneficial. That option may be available, I just haven’t found it. Review Source R Reviewer Chief Drone Pilot Used the software for: Less than 1 year ### "All In One Solution for Our Drone Company" June 12, 2020 5.0 Helps us to run a smoother operation from initial client contact to delivery of the final product. Pros We're only a small and very new drone company and were actually only initially just looking for option to create and monitor logs for pilot(s), batteries, maintenance etc but came across Dronedesk whilst searching online. As an all -in-one solution to build our client database, monitor projects / jobs, create pre-flight checklists / reports, maintain logs etc it's a fantastic system and improving all the time! The fact that we can now auto-import logs from Airdata saves so much work and us such a valuable addition. Totally recommend trying out Dronedesk if you're looking for a way to tidy up your drone operations systems Cons A few things didn't work as expected initially but it's getting better all the time. Review Source R Reviewer Drone Pilot Used the software for: Less than 1 year ### "Dronedesk" June 9, 2020 5.0 Pros You have most things you want in one place with flight data integrated, assets listed and easy to navigate to, leads to find and contact Cons leads credits, you should be able to do this for free as the information being pulled is on Google Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.