# Page 5 | Wati Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Wati the right Conversational AI Platform solution for you? Explore 203 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204314/WATI/reviews --- Wati 4.6 (203) [View alternatives](https://www.capterra.com/p/204314/WATI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 5 - Reviews of Wati ## Showing most helpful reviews Showing 101-125 of 203 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Subham P. Founder E-Learning Used the software for: 2+ years ### "Best whatsapp automation" September 12, 2024 5.0 Pros WATI’s seamless WhatsApp integration and automation features streamline customer support, enhance response times, and provide valuable analytics. Cons WATI's interface can be a bit complex for new users, and some advanced features have a steep learning curve. Review Source AS Amit S. Managar Architecture & Planning Used the software for: Less than 6 months ### "Customer Support and pricing are too high." December 19, 2024 5.0 They have multiple featured but pricing are too high and no Customer support. Pros Shopify Integration l like the most, They also have Catelog feature. Cons Customer Support and pricing are too high. Review Source ET EDUARDO T. CEO Consumer Goods Used the software for: Less than 6 months ### "SAVE YOUR SELF A BAD TIME WITH THIS COMPANY " January 16, 2025 1.0 They the take the using of robots to reply so serious you wont be able to talk to an agent unless you pay them more, no way to manually cancell the service. Shady business practices, save your money and time Pros The technology service that WATI provides for what is decent, but customer support is inexistent Cons No customer support, bad business practices Review Source Response from WATI.io January 20, 2025 Hi Eduardo, Thank you for sharing your feedback, and We’re sorry to hear about your experience. At Wati, we strive to provide exceptional service to all our clients, and it’s clear we fell short in your case. We understand the frustration you’ve experienced regarding the cancellation process and client support. We genuinely value your input and are committed to addressing these concerns promptly. Please contact us at Shirish@wati.io @ Dheeraj@wati.io so we can help you as soon as possible! Thank you! Team Wati SV Simón V. CEO Computer Software Used the software for: 1-2 years ### "Wati / Zoho CRM" August 30, 2024 5.0 Wati allows you to Centralize all WhatsApp messages. Coordinate work teams. And automate the flow of communications through this medium. Pros We really like its shared tray mailbox functionality. And its integration with Zoho CRM Cons The one who, as a partner, does not have a platform to link my clients independently. Each one with their own independent credit card. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) By functionalities and integration with Zoho CRM Review Source AW Atul W. Founding Member Consumer Goods Used the software for: 2+ years ### "Good App but can be made better" September 6, 2024 5.0 The experience is amazing , using all possible tools available for growth , looking forward to more enhancements. Pros Wati is perfect as it creates a secure & safe channel for us to interact with our customers Cons Need more variations in chat bots & in flows. Review Source KS Kishan S. AVP-Sales Education Management Used the software for: 1-2 years ### "Amazing WhatsApp CRM Solution for Client Engagement" September 10, 2024 5.0 WATI is a great tool for businesses that rely on WhatsApp to engage with their clients at scale. The features offered, such as template management, automation, and reporting, make it a strong platform for businesses looking to streamline client communication. Pros The interface is user-friendly, allowing my team to quickly get onboarded and use it effectively for broadcasting messages, customer support, and lead management. Cons While WATI offers great functionality, the pricing structure could be more competitive, especially for smaller businesses looking to scale their messaging capabilities. Review Source HY Hassan Y. IT Manager Retail Used the software for: 1-2 years ### "Streamlining Customer Communication" September 9, 2024 5.0 WATI is a well-rounded platform designed to optimize WhatsApp for business communication, offering valuable features for teams of all sizes. While the pricing may be on the higher side for smaller businesses, its automation, multi-agent support, and robust analytics make it a valuable tool for organizations prioritizing customer interaction through WhatsApp. Pros Powerful multi-agent support and automation. Seamless integration with CRM tools. Detailed analytics for tracking performance. Reliable customer support and a user-friendly interface. Cons Pricing can be high for businesses with heavy message usage. Initial API setup may require technical knowledge. Limited flexibility for smaller businesses with budget constraints. Review Source BSP Beema Sankar P. Founder Textiles Used the software for: Less than 6 months ### "Easy to use " October 16, 2024 5.0 Pros User-friendly and packed with multiple automated workflows, this tool has been a game-changer for us. We've been using it for a month now and plan to continue. The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations Cons Nothing much to say. All good so far. No cons Review Source HM Hardik M. Senior Project Manager Financial Services Used the software for: 1-2 years ### "Highly Effective WhatsApp Business Solution with Excellent Support" September 11, 2024 4.0 Overall, my experience with WATI has been excellent. The platform has streamlined our communication processes, making it easier to engage with customers through WhatsApp. Their support team has been responsive and helpful throughout the setup and use of the product. WATI’s features have proven to be very effective in improving our customer service efficiency. Pros The seamless integration with WhatsApp Business and the user-friendly interface make WATI a standout solution. It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management. Their customer support is responsive and knowledgeable, ensuring any issues are quickly resolved. The platform's ability to handle multiple conversations at once is invaluable for businesses looking to scale efficiently. Cons The pricing could be more flexible for smaller businesses or startups. Additionally, some advanced features like analytics could be more robust, offering deeper insights into customer interactions. Review Source AC Aneel C. MD Information Technology and Services Used the software for: 2+ years ### "WATI - ChatBoT for eGovernance" September 3, 2024 5.0 i am Aneel Kumar Chintha, Chairman & Managing Director, Amaravathi Software Innovations Pvt. Ltd., we are using WATI since 5 years and its great experiance, we dilivered to WATI tool to so many clients. Pros Broadcast, Template Suggestions are good at wati, espaicially chatbot creations are at top in the market Cons Pricing is too much high comparetively with other vendors Review Source RH Rachit H. Confounder Marketing and Advertising Used the software for: 6-12 months ### "Excellent addition to our marketing tool kit" September 4, 2024 5.0 WATI has been an excellent addition to our marketing toolkit. The user interface is clean and intuitive, making it easy for both my team and clients to navigate and use effectively. The onboarding process was smooth, and the customer support team was extremely helpful, guiding us through every step with patience. My clients have particularly enjoyed the seamless communication it enables via WhatsApp, improving engagement and response times. It has simplified our workflows and allowed us to manage customer interactions efficiently. I highly recommend WATI for businesses looking to streamline communication and enhance their overall customer experience. Pros Great UI, good customer support, easy onboarding process. Cons Pricing is probably one thing I like least out of the entire thing. Better pricing would help my clients have a better adoption rate. Alternatives considered [AiSensy](https://www.capterra.com/p/240134/AiSensy/) Reason for choosing Wati Better UI for our clients to adapt to and easy dashboard. Review Source SG Sanyal G. BUSINESS HEAD Retail Used the software for: 2+ years ### "Pathetic !" September 10, 2024 1.0 Bad experience. I do not have option to shift from Wati as many of the things will get disturbed, else would have changed Pros User interface is good and the team manager interface is also good Cons Poor service, Expensive, Pathetic customer care support Review Source SA Shayan A. Co-Founder Apparel & Fashion Used the software for: 6-12 months ### "Great for Customer Service" August 29, 2024 5.0 It's been a great tool for connecting with our customers. Pros Easy to use and helps us keep customers updated on their orders and answer their questions quickly. Cons Mobile App speed can be improved, but it gets the job done when I need to interact with customers on the go. Alternatives considered [Interakt](https://www.capterra.com/p/241014/Interakt/) Reason for choosing Wati Faster, Simpler, Easy to use, Easy to set up Switched from [Interakt](https://www.capterra.com/p/241014/Interakt/) Wanted a easy to use interface which can help in making customer interaction seamless. Review Source KL Krish L. Sales Manager Consumer Electronics Used the software for: 1-2 years ### "The Revolver Club's review of WATI" August 16, 2024 5.0 User friendly interface. Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease. Pros We've particularly appreciated the ability to quickly respond to customer inquiries and follow up with those who have abandoned their carts. Cons I'd say the app does have some room for improvement, but I mainly find myself using WATI on my computer device so no complaints. Review Source SG Salvatore G. Sw engineer Computer Software Used the software for: 1-2 years ### "Good for WhatsApp api" September 10, 2024 5.0 I use wati for my WhatsApp API customer service app , and it's very powerful and easy to implements Pros Customer support , easy API to implement, with error management and simple token access for authenticating in secure way. Cons The message price (but it's related to Facebook meta) Review Source IS Israel S. Owner Internet Used the software for: 2+ years ### "Highly recommended - make your customer be happy" September 9, 2024 5.0 Pros Customer support by WhatsApp and the customer experience. Cons Some features require using 3rd party developers - it has more costs. Review Source AB Aaron B. Co-founder Telecommunications Used the software for: I used a free trial ### "Do not use Wati!" August 25, 2024 1.0 I have had a deeply disappointing experience with Wati.io, a company that claims to enable WhatsApp for business. Their complete lack of data integrity and abysmal customer service have been nothing short of shocking. Despite multiple requests—five, to be exact—to delete my data and stop emailing me, Wati.io has continued to flood my inbox with spam. This disregard for my requests is utterly unacceptable. It's alarming that a company like Meta would associate themselves with such an unprofessional service. Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data they handle. I urge everyone to avoid signing up with Wati.io at all costs. Save yourself the headache and frustration—this company is not worth your time or trust. DO NOT SIGN UP WITH WATI.IO! Pros Nothing. They claim to to have integrity over their data but they do not! Cons Data integrity is shocking. Read my full description Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Reason for choosing Wati Wish I didn't now. They are absolutely terrible Review Source VS Vishal S. Digital marketing manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Wati is an excellent platform for businesses looking to leverage WhatsApp for customer communication. " August 28, 2024 5.0 Pros •Simple onboarding and setup process. •Effective automation and chatbot integration. •Scalable, catering to businesses of all sizes. •Reliable customer support and detailed documentation. Cons Cons: •Limited customization options for the chat interface. •More advanced features can require a steeper learning curve. Overall: Wati is a strong WhatsApp Business API platform that helps businesses enhance their customer communication. With its powerful automation tools, ease of use, and efficient customer service, it is a valuable asset for businesses aiming to improve customer experience through WhatsApp. Review Source VM Vishnu M. Software Developer Internet Used the software for: 1-2 years ### "Excellent Tool for Customer Engagement!" August 12, 2024 5.0 ati's analytics and reporting tools have provided us with valuable insights into our customer interactions, enabling us to make data-driven decisions that have positively impacted our customer satisfaction. The support team at Wati has been incredibly responsive and helpful, always ready to assist with any questions or issues we’ve encountered. Wati has been a game-changer for our business, providing a powerful, reliable, and user-friendly solution for managing customer communications. We highly recommend Wati to any business looking to enhance their customer engagement through WhatsApp. Pros Wati offers excellent customer support, helping users resolve issues quickly and efficiently. Cons While the basic features are easy to use, mastering some of the more advanced functionalities may require a bit of a learning curve. Alternatives considered [Interakt](https://www.capterra.com/p/241014/Interakt/) Reason for choosing Wati Wati had better features to offer and is the market leader. Review Source GA Garvit A. Founder Retail Used the software for: 1-2 years ### "Wati has truly impressed me with its user-friendly interface and the level of customization" September 5, 2024 5.0 Pros Wati has truly impressed me with its user-friendly interface and the level of customization it offers for templates and workflows. The flexibility it provides makes it incredibly easy to tailor processes to fit specific business needs, which is essential for any automation task. The seamless integration of automation across various business functions is a game changer, significantly improving efficiency and reducing manual effort. On top of that, the support from the Wati team is outstanding. They are quick to respond and always provide helpful solutions, ensuring that any issues are resolved promptly. Overall, Wati has proven to be an invaluable tool for business automation. Cons Nothing, it works seamless and support is also up to the mark. Review Source SS Suhail S. Director Medical Practice Used the software for: 1-2 years ### "WATI - Perfect solution for Whatsapp automation" September 12, 2024 5.0 Saved me considerable amount of time and manpower by completely automating Whatsapp business services Pros User friendly interface, ease of setting up and multi functionality Cons WATI has been so useful I cant think of any major drawbacks Review Source SP Shareek P. Performance Marketer Education Management Used the software for: 1-2 years ### "WATI Experience" August 29, 2024 5.0 Its very good for me as automation expert. Most of My clients try with WATI and using messaging business to increase revenue. Integration smooth another one, it reduce my time and easy for me to execute. Pros Its very easy set up method. User friendly interface that make anyone can easily operate. as I set up for my clients and training them how to use. Its easy and make my time manageable. Cons Price range difficulties for SMBs. I could suggest sometimes the settings changes of the WATI. Review Source MG Malvika G. Product Manager Consumer Goods Used the software for: 2+ years ### "Game changer for Streamlined Customer Communication" August 12, 2024 5.0 My experience has been nothing short of exceptional. The platforms interface made it easy for my team to get up running quickly with minimal training. Pros Wati integrates smoothly with my HubSpot account and it's easy to manage my customer interactions. Cons Some of the templates and workflows are somewhat limited compared to other platforms. Review Source MC Mayan C. Founder Information Technology and Services Used the software for: 1-2 years ### "Best solution for WhatsApp buisness api platform in the current market" July 31, 2024 5.0 Overall, Wati has proven to be an invaluable tool for our customer care and marketing efforts. It has not only enhanced our communication with customers but also helped us grow our business. We highly recommend Wati to any organization looking to leverage WhatsApp for customer engagement and marketing. Pros We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact with our clients. The platform is incredibly user-friendly and offers a wide range of features that make managing customer interactions seamless and efficient. Cons Occasionally the speed of auto replies and chatbot replies is slower than expected and the customer support is not useful as the replies given are always links to articles/documentation already available which is mostly read first and since we were not able to find a solution that is when we contact customer support but it creates a useless loop. Review Source AK Anirudh K. Director Retail Used the software for: 6-12 months ### "One of the best whatsapp APIs" September 5, 2024 5.0 Pros The ease of use and the features are great for whatsapp API. ALso the pricing is sensible Cons The customer support is only over email on our plan. On a higher plan, you can get a dedicated customer support Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.