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Covetrus Prescription Management is an online pharmacy platform designed for veterinary practices to easily create and manage prescriptions. Two-way integration with practice management software helps close critical gaps in care, leading to improved compliance and patient health, smarter inventory control, and more revenue for practices. Practice-branded storefront and communications tools feature exclusive offers and client discounts.
Provider
Covetrus Software Services
Located In
United States
Foundation
1988
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Webinars, Live Online
Support
Chat, Email/Help Desk, Phone Support
Companion, equine, and mixed veterinary practices in North America.
Content Source: Covetrus vRxPro
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Reviewers highlight the integration of Covetrus vRxPro with their practice software, which enhances client convenience and ease of use. They find the online platform user-friendly and appreciate that it offers a safe alternative for their pet's pharmacy needs. Despite these positives, users report issues with customer service, client communication, and difficulties in finding clients within the system.
Users consistently praise Covetrus vRxPro for its excellent customer service, noting that support is both friendly and helpful. They find the training provided by their representatives to be thorough and supportive, making the software easier to use. Overall, users express high satisfaction with the customer service, which contributes to a positive experience with the platform.
Pros
Customer service has also been very friendly and helpful when we have had an issue.
We love the simplicity of use with this software. Our prescription compliance has improved since starting with this prescription software.
I love that they send clients emails promoting products and offering discounts. It saves us time and clients love the promotions.
Overall it has been an asset to our company and the clients like it.
Cons
Our clients complain that the customer side of things is difficult to navigate/understand.
It may be more the business rather than the actual software-lack of communication with my clients and their inability or lack of desire to stand behind the products they dispense.
I HATE how the automatic emails come from my hospital instead of Covetrus.
Our only complaint has been with the customer service phone center having extremely long hold times. Multiple times clients have complained to us that they can't get through to the phone center.
"Covetrus vRxPro ! Great Product!"
Overall: Its a great product! Will recommend to other hospitals!!
Pros: Easy to use. For both the client and staff.
Cons: No complaints. All customers are satisfied as well as staff.
"Covetrus online phamacy review"
Pros: Fairly easy to use. Linking patients is easy and refilling previous fills is quick
Cons: the prescription cancelling when you change the quantity requested
"Very Poor service"
Overall: Very poor- no communication between VRXPro and veterinarians
Pros: Not much. Cant think of anything positive to say about it.
Cons: Difficult to change platforms. We have had clients ordering Rx and we are not receiving any notificatiion to approve. One of my clients ordered Nexgard on July 26, 2024 and is still waiting for it. We , as vets didnt get any notification that our clients had ordered anything. When I went onto approve the script, I found 2 other requests that we didnt know about.
"Covetrus RX helps!"
Overall: We are utilizing the program more and more as our hospital cannot carry all the prescriptions in our inhouse pharmacy and the convenience of letting our clients shop on our professional online store with the safety and guarantee of the product is important to us.
Pros: Most impactful is implementing the Rx in the client / patient file. Aso the availability of compounded medications has been a tremendous help.
Cons: It would have been helpful if an in-person meeting was done in the beginning of implementing the program to help utilize how it worked so we could be more proficient and offered it to more clients from the starting point.
Vendor Response
"Covetrus Review"
Overall: I have been extremely happy with Covetrus. I have been using them since they were Proxy RX.
Pros: The ease to add clients, and their pets, as well as setting up a prescription request. We also have clients that don't use computers, so I like being able to act as them to submit their rx requests.
Cons: The page where all of the pending orders just sit there. You should have a pending file to put all the pending authorizations into instead of them staying on the main page of the application.
Vendor Response
