--- title: "Covetrus vRxPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Covetrus vRxPro the right Veterinary solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews/" page_type: "reviews" language: "en" --- Covetrus vRxPro 4.3 (196) [View alternatives](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Covetrus vRxPro Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews RB Robin B Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “It helps to keep our inventory costs lower and to pass along savings to our clients.“ February 14, 2025 JM Jamie M Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “This leads to the approval of a script that they are able to get, charging the client money, and the client then calling saying they never requested the product, etc. and why would we charge them for something they didn't request.“ February 27, 2025 YS Yoshiko S VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “I am happy with the xRxPro since it integrates the info to Avimark as a part of medical record“ March 2, 2025 lg lilly g HM and RVTVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Its hard to compete with chewys delevirey as alot of our clients complain about long waits for orders. When ordering controlled if the owner doesnt put in birthday there order seems to get cancelled without them knowing and they are still waiting on it. and I wish we still had pictures on our end when searching for products, some products are similar and packaging is easiest way to tell them apart“ February 19, 2025 AM Alexis M Lead ReceptionistVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “We have had a large increase in the amount of clients that are using our online store rather than a third party.“ February 19, 2025 JM Jamie M Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “On occasion they are in the queue due to autoship and there is no way to differentiate them from one another without putting more work on ourselves.“ February 27, 2025 MH Madison H Administrative AssistantVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Clients also seem to enjoy the autoship feature and not having to come in clinic for medication/products.“ February 22, 2025 LA Lauren A HMVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “We received little to no help from Covetrus navigating the compounding licensing issue I'm not sure what happened in 2023, but the pharmacy started to decline.“ February 19, 2025 ## Showing most helpful reviews Showing 1-25 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Cristina R. Receptionist Veterinary Used the software for: 1-2 years ### "Job well done" February 19, 2025 5.0 I have had a good experience with Covetrus vRxPro Pros Easy to use and straightforward. Helps that it automatically transcribes everything into Avimark. Also love the help client feature. Cons It is a bit confusing when you go to the linked page if you didn't do so prior to approving/declining. Review Source RB Robin B. Practice Manager Veterinary Used the software for: 2+ years ### "Great Platform" February 14, 2025 4.0 We have been using the online pharmacy with Covetrus for years. Our clinic enjoys the ease of use and the variety of products we have access to. It helps to keep our inventory costs lower and to pass along savings to our clients. The staff is always extremely helpful and professional to our clients and our clinic staff as well. Pros We enjoy the variety of prescription, OTC and compounded items we can get. I like that the pharmacists are attentive and always call to verify an issue. The customer service both for our clients and our clinic is always stellar. Cons Every DVM needs to give permissions to each user. Review Source TM Tim M. Practice Manager CVT Veterinary Used the software for: 2+ years ### "Retain revenue with some frustrations" February 20, 2025 3.0 I have had about 20% of my clients have an issue in one manner or another when we send prescriptions through the system. usually this is on the compounding side. Pros Avimark integration works seamlessly to avoid having to note what was done at a third party pharmacy. Cons Customer service is hard to reach and spotty at best. Shipping delays are not relayed to clients. When a client pays for 2-3 day expedited shipping there is no clarity that it will still take 5 days to prepare the item for the 2-3 day shipping clock to start. Review Source EM Elizabeth M. Practice Manager Veterinary Used the software for: 1-2 years ### "Platform updates have been great" February 19, 2025 5.0 Updates have been seamless and doesn't require a ton of new training. Pros It has come a long way. I am happy with the newest platform and the ease to help doctors script out medications Cons Wishing it would inform the hospital if a client declines a script or if items are on backorder and a client will not be receiving it Review Source BW Brook W. Practice Manager Veterinary Used the software for: 1-2 years ### "VxrPro Review " March 31, 2025 5.0 It has been a positive experience overall Pros Ease of use, able to modify quantities, the ability to write RX's directly from pulse. Cons It could use a live tracker for shipping and when the customer actually receives the product. Review Source lG lilly G. HM and RVT Veterinary Used the software for: 2+ years ### "Covetrus vRxPro" February 19, 2025 4.0 Good experience, only small issues here and there on our end Pros The ability to proscript to clients so they have it easy to purchase when they get home Cons Its hard to compete with chewys delevirey as alot of our clients complain about long waits for orders. When ordering controlled if the owner doesnt put in birthday there order seems to get cancelled without them knowing and they are still waiting on it. and I wish we still had pictures on our end when searching for products, some products are similar and packaging is easiest way to tell them apart Review Source SM Samantha M. Brand Business Manager Veterinary Used the software for: 2+ years ### "VrxPro Pharmacy" March 12, 2025 5.0 Pros easy to use and all of our staff can watch the training videos Cons the training videos would be better if we could find them on an external page Review Source JM Jennifer M. Owner Veterinary Used the software for: 2+ years ### "From practice owner" February 19, 2025 3.0 It’s ok with minimal support when challenges arise. But it is a nice alternative to clients looking for a convenient home delivery. Pros Integrates with avimark and new site allows to re-prescribe something rather then making a new one. Cons It is difficult to add clients/patients. It doesn’t always find current established clients. Review Source MH Madison H. Administrative Assistant Veterinary Used the software for: 2+ years ### "vRxPro Review" February 22, 2025 5.0 Great! vRxPro works really well for us at our practice. Pros I love how you can add automatic labels/instructions for medications. It's very easy to put in a Rx for a client. Clients also seem to enjoy the autoship feature and not having to come in clinic for medication/products. Cons I cannot think of any issues we had with vRxPro. Review Source EH Erin H. Manager Veterinary Used the software for: 1-2 years ### "Perks of having an Online Store." February 26, 2025 5.0 Ease of ordering is at the top of my list. Pros The ability to offer more products to our clients without having to stock them in-house. Cons I really don't have anything negative to say. Review Source EF Erin F. Medical Director Veterinary Used the software for: 6-12 months ### "Good Alternative to Other Online Pharmacies " December 20, 2024 4.0 Adequate, gets the job done but could be more cost effective Pros Easy to use for staff, integrates with PIMS, clients like ease of use Cons Customer service can be hit or miss, cannot control drug prices Alternatives considered [Vetcove](https://www.capterra.com/p/235317/Vetcove/) Reason for choosing Covetrus vRxPro Integrated with Avimark and was easy to learn to use Review Source SJ Sydni J. Office Manager, LVT Veterinary Used the software for: 6-12 months ### "Would be 5 stars if they would fix our issue" September 6, 2024 4.0 Pros I like the client outreach with emails and promo codes. I like the ease of making a prescription and having it emailed to the client. Cons I do not like that there is no alert or notification when a client purchases the recommended prescription. It is a huge time suck to have someone go through and try to find all of the active prescriptions to be able to reflect it correctly in the patient record. Switched from [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/) We switched from Myvetstore by Midwest, this was not listed. We joined Vetsuite. We liked the ease of generating prescriptions and the client outreach. Review Source SS Susanne S. Inventory Manager Veterinary Used the software for: 1-2 years ### "Great timesaver" February 19, 2025 4.0 Overall positive, but there are glitches. Pros Write back feature to PIMS. Saves so much time. Cons Logging in is always a pain. Working within the program is sometimes difficult. Review Source NB Nicole B. Interim HM Veterinary Used the software for: Less than 6 months ### "vRxPro works well" February 21, 2025 4.0 Overall the experience has been positive. Pros Ease of use with our PIMS integration. We love the write back feature into our PIMS, it makes things much easier and faster. Cons Product availability- not as many available as Vets first choice. Review Source KS Kristin S. Hospital Manager Veterinary Used the software for: 6-12 months ### "Easy to use!" February 19, 2025 5.0 Easy! Reliable! We have had a basically flawless experience with this platform and would recommend to others. Pros The ease of use, the time that it saves for all clinic staff! Cons We really have had no issues in clinic with this platform! Review Source BH Brittany H. Cvt Veterinary Used the software for: 1-2 years ### "Its fine but not amazing" February 14, 2025 3.0 Fine. Not amazing. Other compounding websites seem more clear to us than this one. Pros Easy to approve rx for clients. Nothing else to say here. Cons Doesn’t communicate to us when rx need to be approved. Hard to tell what is in stock when quoting prices. Lots of backorders or unavailable products Review Source BR Brittany R. Practice Manager Veterinary Used the software for: 2+ years ### "Covetrus vRxPro Review" January 14, 2025 4.0 Pros It is extremely easy to approve, send, or edit a prescription. Cons When we edit a client's rx request, it sends them a notice saying it was declined and then an entirely new rx request is sent to the client. This has caused a lot of confusion for clients. Review Source DS Danielle S. Veterinary Technician and Admin Veterinary Used the software for: Less than 6 months ### "Very Pleased despite minor flaws!" February 19, 2025 4.0 So far, I am happy with my experience using Covetrus vRxPro. Pros The ease of use as well as the ease of reaching someone to help with questions! Cons I think with this program still being newer, it needs a few kinks worked out. Sometimes I must refresh the page and repeat something I have already done due to error messages. Review Source AD Amy D. Office manager Veterinary Used the software for: 1-2 years ### "covetrus review" December 20, 2024 5.0 overall great experience. wish they had the old way of searching products and drugs Pros that its easy to navigate prescriptions and approvals/denials Cons it used to be so much easier to search drugs Review Source SN Stacie N. LVT- Behavior nurse Veterinary Used the software for: 1-2 years ### "Covetrus review for a veterinary behavior practice" February 15, 2023 4.0 Overall, we have found that while it's nice to have our own pharmacy it tends to create more work with either having to call the client or Coetrus regularly to sort out the concerns listed above. I am praying that the software update resolves a lot of these concerns. Pros Having Covetrus has made handling prescirptions easier to some extend beacuse our clients can work directly through us and we can aprove presciprtions faster than through any other pharmacy. It is easy to see what is in stock, and view the client/patient medication history. That being said, there are a lot of features that make things much harder than they should be for both our clients and the practice, so I find myself frustrated regularly with the software. Cons 1\. Clients have a hard time viewing recommended prescriptions/authorized refills. They regularly submit new requests when they already have medication approved in their account, which slows everything down.2. They also are confused when a request is declined, even though the email says there is an approved product waiting in their account. I think in this case, they aren't reading, which is on them, but perhaps that notification could be worded better.3. Autoship seems to have a mind of its own, or the clients are doing really weird things. Clients regularly end up with a surplus of meds due to the timing of the auto-shipments (even with controlled substances- I'm not even sure how that's possible).4. I don't like how you can't alter a script after it has been authorized. You have to archive and create a new script if there is a mistake.5. Allowing the client to choose by the bottle or by the pill throws things off because they either have a surplus or a shortage of medication. If they submit for a by-the-bottle quantity, we usually have to decline and remind them that there is a script waiting for the correct amount. Then they go to order and may make the same mistake again, slowing down the process further. 6. Secondary authorizations for controlled substances. I support this but some medications go through Roadrunner and they wait for the client to order before authorizing. This causes duplicate work.7. Chewy and Petmeds are cheaper so we lose clients to them. Review Source Response from Covetrus Software Services March 6, 2023 Thanks for sharing your feedback with us. We will provide this information to our product team for review. AH Ashli H. Client Solutions Navigator Veterinary Used the software for: 2+ years ### "Swann Animal Clinic's Covetrus account" August 29, 2024 4.0 Can approve & transcribe rx's for clients with ease :) We are loving all the upgrades to the platform and appreciate our feedback being taken into consideration. It is by far more easy to navigate than the other vet sponsored pharmacy Vetsource. Pros I really love the chat with rep feature when it is available. The option to make notes on pending order approvals has been a lifesaver since we have several members all approving simultaneously! Cons Sometimes we have glitches and lag time, but that has improved greatly from the previous platform prior to the upgrade. We also would love to have information rewrite back to our Ezyvet software for better record keeping. We also have to send reports monthly of our new clients to manually add in to our database. The promotional emails are not all sent to everyone, so some clients will not receive the coupon emails and call us to help them. The shortages/issues with compounds over the last year have been a struggle also, but the pharmaceutical laws changing isnt anyone's fault. Review Source JW Jenn W. Practice Manager Veterinary Used the software for: 2+ years ### "HpWc" August 24, 2023 4.0 The approval process seems to be very streamline and easy to use. Pros I like that fact that it is a place where clients can shop online for prescriptions and it cuts down on the number of written prescriptions that we have do to. It also makes it easier to keep track of what medications patients are on. Cons It seems to be confusing to some of our clients, resulting in us having to take the time to walk them step by step how to use the website. Review Source Response from Covetrus Software Services December 14, 2023 We are grateful you took the time to review Covetrus vRxPro as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. DB Deena B. LVT Veterinary Used the software for: 1-2 years ### "Platform review" August 29, 2024 4.0 Is getting better, can help clients check out and switch things now, still can't order for clinic like could on old platform. When I have had to call in all reps have been super helpful and friendly!!! Pros Has gotten alot better in the last year. More user friendly Cons when first came out it was AWEFULLLLLLL!!!!!!!! Couldn't do a lot of the things the old platform did Review Source CE Christine E. Office Manager Veterinary Used the software for: 6-12 months ### "It makes online prescriptions easier" March 4, 2023 5.0 Pros The top features I like about this software are the availability to integrate into our computer software and keep track of scripts so we aren't having to do the same thing twice. The way you can delegate that you have already seen this script and then name the reason we are waiting and not filling right away. That cuts out another user doing the same work that was already done. And people want to order their meds online, and have them automatically shipped, I think with Covetrus it keeps us more in the loop with owner compliance and tracking what they received or haven't reordered. Cons I can't think of any issues I've had or things I thought needed to be different. Review Source Response from Covetrus Software Services May 12, 2023 Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. AS Anne S. Office Manager Veterinary Used the software for: 2+ years ### "Covetrus Rocks" February 27, 2023 5.0 They offer communication vehicles to make Rx management easier and less expensive for your clients and the integration with our software is a must-have. Pros The integration with Cormerstone was the primary reason we started using Covetrus; excellent customer service is why we stayed Cons Periodically there are hiccups with orders and renewals, but customer service always makes things right. I think that's all you can ask for from a business partner Review Source Response from Covetrus Software Services May 10, 2023 We are grateful you took the time to review Covetrus Prescription Mangement as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. 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