# Covetrus vRxPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Covetrus vRxPro the right Veterinary solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews --- Covetrus vRxPro 4.3 (196) [View alternatives](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Covetrus vRxPro Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews CS Cara S MDVMVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “We would like to have the turn around time in shipping be quicker however we like that we can price match other big box pharmacies so our clients can get the appropriate product more economically.“ September 10, 2024 JM Jamie M Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “This leads to the approval of a script that they are able to get, charging the client money, and the client then calling saying they never requested the product, etc. and why would we charge them for something they didn't request.“ February 27, 2025 RB Robin B Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “It helps to keep our inventory costs lower and to pass along savings to our clients.“ February 14, 2025 lg lilly g HM and RVTVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Its hard to compete with chewys delevirey as alot of our clients complain about long waits for orders. When ordering controlled if the owner doesnt put in birthday there order seems to get cancelled without them knowing and they are still waiting on it. and I wish we still had pictures on our end when searching for products, some products are similar and packaging is easiest way to tell them apart“ February 19, 2025 GC Gayle C Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “We are utilizing the program more and more as our hospital cannot carry all the prescriptions in our inhouse pharmacy and the convenience of letting our clients shop on our professional online store with the safety and guarantee of the product is important to us.“ August 28, 2023 BC Brit C LVTVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “Hold time to get help is LONG, sometimes the customer service for clients who call in are not super empathetic for owners issues.“ August 30, 2024 ZL Zoe L Veterinary Assistant and Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Very user friendly, requires little training for staff to grasp the concept.“ January 20, 2026 JM Jamie M Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “On occasion they are in the queue due to autoship and there is no way to differentiate them from one another without putting more work on ourselves.“ February 27, 2025 ## Showing most helpful reviews Showing 1-25 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TP Tammy P. DVM Veterinary Used the software for: 2+ years ### "DVM, Owner" February 19, 2025 4.0 Overall our experience is good. Support staff can answer questions and help sort out any issues. Hopefully, price comparison with other pharmacies is being monitored. We still have more RX requests from chewy than our own website. Pros Convenience for owner. Ease of prescribing meds online. Good to have control vs refilling with fax. Cons When RX is filled for whatever reason, we usually don't have a good way to follow up to make sure owner gets meds. For example, if there is a problem filling RX, we don't know until owner calls and ask where delivery is. Then we have to find out problem. I do believe we have lost some clients to Chewy for this reason. Pricing could also be more competitive. Review Source RB Robin B. Practice Manager Veterinary Used the software for: 2+ years ### "Great Platform" February 14, 2025 4.0 We have been using the online pharmacy with Covetrus for years. Our clinic enjoys the ease of use and the variety of products we have access to. It helps to keep our inventory costs lower and to pass along savings to our clients. The staff is always extremely helpful and professional to our clients and our clinic staff as well. Pros We enjoy the variety of prescription, OTC and compounded items we can get. I like that the pharmacists are attentive and always call to verify an issue. The customer service both for our clients and our clinic is always stellar. Cons Every DVM needs to give permissions to each user. Review Source TM Tim M. Practice Manager CVT Veterinary Used the software for: 2+ years ### "Retain revenue with some frustrations" February 20, 2025 3.0 I have had about 20% of my clients have an issue in one manner or another when we send prescriptions through the system. usually this is on the compounding side. Pros Avimark integration works seamlessly to avoid having to note what was done at a third party pharmacy. Cons Customer service is hard to reach and spotty at best. Shipping delays are not relayed to clients. When a client pays for 2-3 day expedited shipping there is no clarity that it will still take 5 days to prepare the item for the 2-3 day shipping clock to start. Review Source EM Elizabeth M. Practice Manager Veterinary Used the software for: 1-2 years ### "Platform updates have been great" February 19, 2025 5.0 Updates have been seamless and doesn't require a ton of new training. Pros It has come a long way. I am happy with the newest platform and the ease to help doctors script out medications Cons Wishing it would inform the hospital if a client declines a script or if items are on backorder and a client will not be receiving it Review Source CR Cristina R. Receptionist Veterinary Used the software for: 1-2 years ### "Job well done" February 19, 2025 5.0 I have had a good experience with Covetrus vRxPro Pros Easy to use and straightforward. Helps that it automatically transcribes everything into Avimark. Also love the help client feature. Cons It is a bit confusing when you go to the linked page if you didn't do so prior to approving/declining. Review Source lG lilly G. HM and RVT Veterinary Used the software for: 2+ years ### "Covetrus vRxPro" February 19, 2025 4.0 Good experience, only small issues here and there on our end Pros The ability to proscript to clients so they have it easy to purchase when they get home Cons Its hard to compete with chewys delevirey as alot of our clients complain about long waits for orders. When ordering controlled if the owner doesnt put in birthday there order seems to get cancelled without them knowing and they are still waiting on it. and I wish we still had pictures on our end when searching for products, some products are similar and packaging is easiest way to tell them apart Review Source JM Jennifer M. Owner Veterinary Used the software for: 2+ years ### "From practice owner" February 19, 2025 3.0 It’s ok with minimal support when challenges arise. But it is a nice alternative to clients looking for a convenient home delivery. Pros Integrates with avimark and new site allows to re-prescribe something rather then making a new one. Cons It is difficult to add clients/patients. It doesn’t always find current established clients. Review Source SM Samantha M. Brand Business Manager Veterinary Used the software for: 2+ years ### "VrxPro Pharmacy" March 12, 2025 5.0 Pros easy to use and all of our staff can watch the training videos Cons the training videos would be better if we could find them on an external page Review Source MH Madison H. Administrative Assistant Veterinary Used the software for: 2+ years ### "vRxPro Review" February 22, 2025 5.0 Great! vRxPro works really well for us at our practice. Pros I love how you can add automatic labels/instructions for medications. It's very easy to put in a Rx for a client. Clients also seem to enjoy the autoship feature and not having to come in clinic for medication/products. Cons I cannot think of any issues we had with vRxPro. Review Source GC Gail C. Veterinarian Veterinary Used the software for: 2+ years ### "Needs help" February 14, 2025 3.0 Difficult and time consuming to get clients r ex gistered Pros Ability of clients to get what they need Cons Difficult to use software. Cannot log in from my phone Review Source HD Holli D. Practice manager Veterinary Used the software for: 6-12 months ### "Easy to use " December 20, 2024 5.0 Easy to use and see clients accounts if they need help. Pros Easy to use for client and clinic. Always can log in and deal with issues. Cons Not integrated with impromed as able to just charge from there kind of like VCA does in their system. Review Source AD Amy D. Office manager Veterinary Used the software for: 1-2 years ### "covetrus review" December 20, 2024 5.0 overall great experience. wish they had the old way of searching products and drugs Pros that its easy to navigate prescriptions and approvals/denials Cons it used to be so much easier to search drugs Review Source LS Lyndsey S. Operations Manager Veterinary Used the software for: 1-2 years ### "prompted review" February 25, 2025 5.0 Pros very user friendly, easy for clients to use. Cons sometimes takes 24 hours for clients to link Review Source AN Ann N. Practice Manager Veterinary Used the software for: 1-2 years ### "Review of Covetrus vRXPro" December 20, 2024 4.0 It's been easy to use. Clients like it. Pros Very easy to use. Support staff can put prescriptions on there easily. Cons I find the reports hard to read. I wish it was easier to see we improved this percentage from month to month. I wish it was quicker to get meds or food we want to dispense on there. It seems to take forever. Review Source aF amber F. office manager Veterinary Used the software for: 2+ years ### "office manager" February 21, 2025 5.0 Pros It seems very easy to manage and use for the clients Cons It seems to be a little harder to actually help the client when they arent able to do it themselves. more time consuming Review Source KH Kali H. Hospital Manager Veterinary Used the software for: 6-12 months ### "So Good So Far" April 1, 2025 5.0 Pros Ease of prescribing, user friendly, good categories Cons Hard to help clients with issues in hospital Review Source SM Sarah M. Veterinarian Veterinary Used the software for: 6-12 months ### "Adequate system" December 20, 2024 4.0 Pros The fact that it integrates with Covetrus PULSE Cons The fact that i have to manually link all patients with their file Review Source SM Samantha M. Hospital Manager Veterinary Used the software for: 2+ years ### "Simple, easy service" February 14, 2025 5.0 No complaints. Everything has been great. Pros We like Covetrus vRxPro- convenience and simple to use. Customer service is always excellent whenever I have needed to contact. Cons It would be nice if we could honor a discount/promo ourselves on the clients account without needing to contact customer service. Review Source AH Ashli H. Client Solutions Navigator Veterinary Used the software for: 2+ years ### "Swann Animal Clinic's Covetrus account" August 29, 2024 4.0 Can approve & transcribe rx's for clients with ease :) We are loving all the upgrades to the platform and appreciate our feedback being taken into consideration. It is by far more easy to navigate than the other vet sponsored pharmacy Vetsource. Pros I really love the chat with rep feature when it is available. The option to make notes on pending order approvals has been a lifesaver since we have several members all approving simultaneously! Cons Sometimes we have glitches and lag time, but that has improved greatly from the previous platform prior to the upgrade. We also would love to have information rewrite back to our Ezyvet software for better record keeping. We also have to send reports monthly of our new clients to manually add in to our database. The promotional emails are not all sent to everyone, so some clients will not receive the coupon emails and call us to help them. The shortages/issues with compounds over the last year have been a struggle also, but the pharmaceutical laws changing isnt anyone's fault. Review Source CS Cara S. MDVM Veterinary Used the software for: 1-2 years ### "Save time and client's money" September 10, 2024 4.0 We would like to have the turn around time in shipping be quicker however we like that we can price match other big box pharmacies so our clients can get the appropriate product more economically. Pros We like the ease of writing prescriptions quickly for our clients Cons Time involved in trying to authorize a staff member with permission to submit prescriptions Review Source DC Danielle C. Manager Veterinary Used the software for: 1-2 years ### "Easy to use and convenient" September 10, 2024 4.0 It is very convenient with the online platform and clients appreciate the at home service. Pros Easy to use and convenient. Variety of products Cons Hard to find products when no client for a pricecheck Review Source MJB Mary Jo B. Office Manager Veterinary Used the software for: 6-12 months ### "Covetrus online phamacy review" September 5, 2024 5.0 Pros Fairly easy to use. Linking patients is easy and refilling previous fills is quick Cons the prescription cancelling when you change the quantity requested Review Source BC Brit C. LVT Veterinary Used the software for: Less than 6 months ### "Covetrus vRxPro" August 30, 2024 4.0 Pros Very easy to navigate, technical support is helpful as well! Cons Hold time to get help is LONG, sometimes the customer service for clients who call in are not super empathetic for owners issues. Review Source SN Stacie N. LVT- Behavior nurse Veterinary Used the software for: 1-2 years ### "Covetrus review for a veterinary behavior practice" February 15, 2023 4.0 Overall, we have found that while it's nice to have our own pharmacy it tends to create more work with either having to call the client or Coetrus regularly to sort out the concerns listed above. I am praying that the software update resolves a lot of these concerns. Pros Having Covetrus has made handling prescirptions easier to some extend beacuse our clients can work directly through us and we can aprove presciprtions faster than through any other pharmacy. It is easy to see what is in stock, and view the client/patient medication history. That being said, there are a lot of features that make things much harder than they should be for both our clients and the practice, so I find myself frustrated regularly with the software. Cons 1\. Clients have a hard time viewing recommended prescriptions/authorized refills. They regularly submit new requests when they already have medication approved in their account, which slows everything down.2. They also are confused when a request is declined, even though the email says there is an approved product waiting in their account. I think in this case, they aren't reading, which is on them, but perhaps that notification could be worded better.3. Autoship seems to have a mind of its own, or the clients are doing really weird things. Clients regularly end up with a surplus of meds due to the timing of the auto-shipments (even with controlled substances- I'm not even sure how that's possible).4. I don't like how you can't alter a script after it has been authorized. You have to archive and create a new script if there is a mistake.5. Allowing the client to choose by the bottle or by the pill throws things off because they either have a surplus or a shortage of medication. If they submit for a by-the-bottle quantity, we usually have to decline and remind them that there is a script waiting for the correct amount. Then they go to order and may make the same mistake again, slowing down the process further. 6. Secondary authorizations for controlled substances. I support this but some medications go through Roadrunner and they wait for the client to order before authorizing. This causes duplicate work.7. Chewy and Petmeds are cheaper so we lose clients to them. Review Source Response from Covetrus Software Services March 6, 2023 Thanks for sharing your feedback with us. We will provide this information to our product team for review. AF Andrea F. Business and ops manager Veterinary Used the software for: 1-2 years ### "Expensive but a real time saver" August 10, 2021 4.0 When we had a technical issue, they were right on it. Good customer service overall. They have also refunded clients when they have made an error without a big process. Also a plus! Pros This software integrates into our PIMS, and that part is probably the very best selling feature. It's a HUGE time saver for staff. When a prescription is approved and sent thru the software it will automatically update the client and patient accounts. So you aren't retyping information! Cons It's expensive. We make almost no profit on our online sales. Maybe 8% is our actual margin. But, it cuts down on clinic traffic, it frees up our phone lines and our staff. We look at it as a "client service" not an income stream - and that helps. Also - if you have a pet that has passed on, for some reason the integration does NOT happen, and you have to manually go and close out the prescription or the client will get recontacted if they are on autoship or reminders! Important for sensitive situations to know this. Reason for choosing Covetrus vRxPro Integration with our PIMS Review Source Response from Covetrus Software Services August 23, 2021 Thanks for being a great customer and for sharing your feedback with us. Similar Products Featured ## Related categories [e-Prescribing](https://www.capterra.com/eprescribing-software/)[Veterinary](https://www.capterra.com/veterinary-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.