# Page 2 | Covetrus vRxPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Covetrus vRxPro the right Veterinary solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews --- Covetrus vRxPro 4.3 (196) [View alternatives](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Covetrus vRxPro ## Showing most helpful reviews Showing 26-50 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZL Zoe L. Veterinary Assistant and Office Manager Hospital & Health Care Used the software for: 2+ years ### "Effective and easy to use prescription management" January 20, 2026 4.0 Covetrus vRxPro is a great way to streamline outside and online prescriptions to maximize profit rather than outsourcing to Chewy. The automatic writeback frees up time for reception and leaves little room for human error. Only writes back every 24 hours which isn't ideal for a busy practice, but perfectly functional for a small 1-2 doctor practice Pros Very user friendly, requires little training for staff to grasp the concept. Writes back to automatically to practice software which decreases workload from staff. Cons Has bugs that occur more often than they should that prevents logging in and prescribing medication as well as writeback. Will have writeback errors where it needs extra time to import information to the practice software. The writeback schedule is every 24 hours, but it would be ideal if it updated multiple times a day, especially for large volume clinics. Alternatives considered [Vetcove](https://www.capterra.com/p/235317/Vetcove/) Reason for choosing Covetrus vRxPro Because of easy integration with Covetrus Pulse Review Source LR Leanne R. Practice Manager Veterinary Used the software for: 1-2 years ### "Covetrus - 10 stars" March 31, 2025 5.0 Overall my experience is a 10 out of 10. Onboarding in the beginning was an adjustment but that is with anything new. Pros It allows us to help the client from our side instead of instructions via email or phone. Also, allows us to place the RX on file on the client's account and an email is sent letting them know their RX is ready to order. Also, the entire staff are very helpful from the simplest issues to the complex RX issues. Highly recommend changing to this online pharmacy. We have had 3 and by far this one is the best. On an administrative side, best supplied reports as well as the ability to put in parameters of choice to produce information. Cons It would be nice if they offered a way for Care Credit to be used. Review Source CM Cheryl M. CVT Veterinary Used the software for: 6-12 months ### "Covetrus Review Heritage " February 24, 2025 2.0 Alot of software problems, causing medical record nightmares. Writeback is nice but when it doesn't work it causes double trouble. It was a real bummer to be limited on pricing. It would be nice to be able to turn individual items on and off again, not just groupings. Note, some of these may have changed recently haven't had a chance to look at updates. Pros You are able to help the client on our end with just about anything including shipping, orders, autoship etc Customer service is getting better Cons 1\. Prescriptions come thru as 1, the client got 12. This makes it a huge amount of work to see how many the patient actually has for a year. 2. Requests for refills come thru from Autoship, this should only last a year, or should have the option to end at some point. 3. Not able to do whatever pricing the CLINIC demes their normal 4. Compounding has been a nightmare, would be nice to be notified if a patient's approved order is delayed by XXX amount of time. This isn't a software or website issue. Review Source JM Jamie M. Practice Manager Veterinary Used the software for: 2+ years ### "Mostly very useful, sometimes not user friendly. " February 27, 2025 3.0 Overall, it is very useful and very nice for a practice to have on board. We have too many clients taking their business elsewhere because it is simpler to ship to their house. This stops all of this, and in turn helps the veterinarians out there battling with Chewy, etc. Pros Very user friendly, helps keep our clients buying through their veterinarian. Cons We have had numerous occasions where the requests in the queue were not actually made by the client. On occasion they are in the queue due to autoship and there is no way to differentiate them from one another without putting more work on ourselves. This leads to the approval of a script that they are able to get, charging the client money, and the client then calling saying they never requested the product, etc. and why would we charge them for something they didn't request. Then we have to explain how it looked on our side and that since we didn't process the charge we would have to call the company. We have lost a client over this, and when calling to ask if there was a way to know if it is auto-ship vs. request, I was told that I could look in their previous order to see if it was auto-ship. Review Source LA Lauren A. HM Veterinary Used the software for: 2+ years ### "Switched to a new pharmacy" February 19, 2025 1.0 Seems that once everything was transferred to vRxPro, the overall experience began to decline significantly. Pros At first we loved it; easy to us and clients to use. Cons We received little to no help from Covetrus navigating the compounding licensing issue I'm not sure what happened in 2023, but the pharmacy started to decline. We began transitioning to a new online pharmacy in August 2024, and we have no regrets about that decision. Many clients complained about shipping times and the lack of communication regarding backorders and out-of-stock items. Additionally, there were instances where credit cards had holds placed on them for two weeks, even though the products hadn't shipped yet. We received little to no assistance from Covetrus in navigating the compounding licensing issue at the end of 2023. Wait times for customer support were sometimes over 30 minutes, and online chat was seldom available.at the end of 2023. Wait times were sometimes over 30 minutes and online chat wasn't available much. Review Source RR Rebecca R. Office Manager Veterinary Used the software for: 2+ years ### "Bad shipping times" February 19, 2025 1.0 Shipping times are atrocious! We have had so many clients complaining about it taking over a week just for their order to be shipped out, not even delivered. They then get angry and blame us when they run out of their prescriptions and we have to do damage control when we have no control over it. When you enter in information when authorizing scripts it does not keep the information you enter like the expiration dates, or gives you an error message. This takes up a lot of our valuable time that we don't have if we need to keep refreshing the page. You end up having to refresh multiple times it can STILL keep giving you errors. We are considering switching to another online pharmacy. Pros Trust the products sent to clients are authentic and stored properly Cons Shipping times Filling in information for scripts Review Source KW Karen W. CVT, Inventory Manager Veterinary Used the software for: 2+ years ### "Good service" February 27, 2025 4.0 Mostly happy with the service. Integration is smooth, a little trouble importing clients/patients Pros I love that it integrates with our PMS, it make workflow so much more effecient Cons It is a little glitchy when trying to add clients/patients. I frequently have to call and have them added on your end. Review Source LS Logan S. IT Implementation Specialist Veterinary Used the software for: 1-2 years ### "Decent Integration (Not great, but can improve)" February 17, 2025 2.0 Overall Decent performance but it could be much better. Pros It’s all integrated within the system under one umbrella. Cons It can be tricky to learn at first. The UI isn’t too user friendly for older less tech savvy individuals. Server can be laggy at times. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Older software that was hosted from the desktop computer. Extremely old and nothing was cloud based. Review Source BW Brook W. Practice Manager Veterinary Used the software for: 1-2 years ### "VxrPro Review " March 31, 2025 5.0 It has been a positive experience overall Pros Ease of use, able to modify quantities, the ability to write RX's directly from pulse. Cons It could use a live tracker for shipping and when the customer actually receives the product. Review Source LR Lenora R. Customer Care Representative Veterinary Used the software for: 2+ years ### "Excellence of Covetrus vRxPro" February 15, 2025 5.0 It was very useful for the clinic I work at. It improved and increased our online pharmacy sales immensely. Pros The ease of ordering medication and writing and sending scripts to clients. Cons It only allowed me to send scripts to emails. I would like the option to send via text message as well. Review Source SS Steve S. Practice manager Veterinary Used the software for: 2+ years ### "Practice Manager" December 20, 2024 3.0 Pros integrating into Pulse. Really can't say much more but apparently have to in order to finish this. Cons no Free shipping on food orders unless they are auto shipped. Low profit margins and not being able to control pricing like we did with the old system. Compounding pharmacy does not have as many options as say Wedgewood. Support has been spotty and for some reason you can keep inside reps available to us. Review Source RR Ronnie R. Manager Veterinary Used the software for: 1-2 years ### "Big improvement with updates" February 14, 2025 4.0 It's very convenient for clients and it is helpful as we cannot keep every medication on our shelves. Pros The system is fairly easy to navigate. The update made it even more user friendly. I do wish the writebacks were automatically applied rather than manually having to link it to the client/pet. Cons Every once in a while, we do not get a email notification to log in to approve requested medication Review Source MM Marcia M. Client Services Veterinary Used the software for: 6-12 months ### "Very user friendly platform" February 14, 2025 5.0 This platform is very easy to use, I can quickly find everything I need to write a prescription, approve a prescription and do just about anything else I may need for a client. Pros User friendly! I can always pull up the platform and find which prescriptions need attention first. Cons I haven't really found anything negative. Review Source bF brooke F. LVT Veterinary Used the software for: 1-2 years ### "VRXPro Website" February 14, 2025 3.0 not as nice as the last pharmacy website for ease of use Pros all clients are right there, easy to search as long as they are in the system Cons hard to manage interface for changes, hard to change prices if needed Review Source JC Jamin C. Practice Manager Veterinary Used the software for: 1-2 years ### "Happy with vRxPro " February 19, 2025 5.0 Overall happy with vRxPro. It's easy to use, helped increase our client compliance and syncs with our PMS. Pros Easy to use; create canned responses and drug labels. Great for client compliance. Clients happy with the service. Writes back to our PMS. Cons Occasional issue when attempting to sync vRxPro with clients. Review Source EH Erin H. Manager Veterinary Used the software for: 1-2 years ### "Perks of having an Online Store." February 26, 2025 5.0 Ease of ordering is at the top of my list. Pros The ability to offer more products to our clients without having to stock them in-house. Cons I really don't have anything negative to say. Review Source SS Susanne S. Inventory Manager Veterinary Used the software for: 1-2 years ### "Great timesaver" February 19, 2025 4.0 Overall positive, but there are glitches. Pros Write back feature to PIMS. Saves so much time. Cons Logging in is always a pain. Working within the program is sometimes difficult. Review Source MC Meagan C. Licensed Veterinary Technician Veterinary Used the software for: 1-2 years ### "I love Covetrus vRxPro" February 21, 2025 5.0 My experience overall has been very positive. Pros The ease of use, the accessibility, the convenience. Cons I don't particularly have an answer for this Review Source BW Brittany W. Practice Manager Veterinary Used the software for: 6-12 months ### "vRxPro Review" February 14, 2025 5.0 Overall, it has been great. We love the platform and our online pharmacy has been more profitable since the change. Pros Integration with AviMark, easy approval/denials, easy to navigate. Cons We can't see clients' order history from before the upgraded platform. We have to call in to get that info, which is time consuming. Review Source CF Chantel F. Practice Manager Veterinary Used the software for: 6-12 months ### "Great Service & Support" December 22, 2024 5.0 Pros Great reps! They are always prompt and available when I have any questions or need support! Cons Having login for each user. Would rather just have one user for the hospital. Reason for choosing Covetrus vRxPro To have a variety for our clients, be able to price check and have options. Review Source AM Alexis M. Lead Receptionist Veterinary Used the software for: 1-2 years ### "Our Switch to Covetrus vRxPro!" February 19, 2025 4.0 We switched over from VetSource and the difference has been astounding. It is far easier to write a script and send it to clients. We have had a large increase in the amount of clients that are using our online store rather than a third party. No regrets that we switched to Covetrus vRxPro! Pros How easy the website is to use for staff and for clients. Cons Not having an option to be able to print out a declined script or that the declined script does not propagate into Avimark. Review Source BR Brittany R. Practice Manager Veterinary Used the software for: 2+ years ### "Covetrus vRxPro Review" January 14, 2025 4.0 Pros It is extremely easy to approve, send, or edit a prescription. Cons When we edit a client's rx request, it sends them a notice saying it was declined and then an entirely new rx request is sent to the client. This has caused a lot of confusion for clients. Review Source YS Yoshiko S. Veterinarian Veterinary Used the software for: 6-12 months ### "XRxPro review" March 2, 2025 4.0 I am happy with the xRxPro since it integrates the info to Avimark as a part of medical record Pros Connect with Avimark and easy to use for my staff Cons Don’t give notification when owners order Review Source RC REBECCA C. Owner Veterinary Used the software for: 6-12 months ### "vRX pro problems" December 20, 2024 2.0 Seems like the new platform created more problems than it helped. Pros Writes back into the practice management software. Cons Things don't refresh when you switch windows. New platform has had lots of problems. Alternatives considered [Blue](https://www.capterra.com/p/125028/Blue-Surveys/) Reason for choosing Covetrus vRxPro Vetsource is the other option we looked at but it wasn't an option. Write back options to our practice management software Review Source NB Nicole B. Interim HM Veterinary Used the software for: Less than 6 months ### "vRxPro works well" February 21, 2025 4.0 Overall the experience has been positive. Pros Ease of use with our PIMS integration. We love the write back feature into our PIMS, it makes things much easier and faster. Cons Product availability- not as many available as Vets first choice. 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