# Page 3 | Covetrus vRxPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Covetrus vRxPro the right Veterinary solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews --- Covetrus vRxPro 4.3 (196) [View alternatives](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Covetrus vRxPro ## Showing most helpful reviews Showing 51-75 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TW Tina W. Manager of House Calls Veterinary Hosp Veterinary Used the software for: 1-2 years ### "Manager of House Calls" December 20, 2024 5.0 No issues really. Other than a long wait time on hold a couple times Pros Easy to use and get around. Very nice to be able to help the client when they are having issues and not have to call you. Cons Pro script renewal that I don't use or maybe I don't understand the use of it. Review Source KS Kristin S. Hospital Manager Veterinary Used the software for: 6-12 months ### "Easy to use!" February 19, 2025 5.0 Easy! Reliable! We have had a basically flawless experience with this platform and would recommend to others. Pros The ease of use, the time that it saves for all clinic staff! Cons We really have had no issues in clinic with this platform! Review Source HS Hannah S. Vet Receptionist Medical Practice Used the software for: 6-12 months ### "Covetrus Review" February 19, 2025 4.0 Overall a very good experience for using it as a staff member. Pros Easy to use, straight forward look, easy access to help. Cons Clients often opted for Chewy as their prices are often much cheaper. Review Source EC Elizabeth C. CVT Veterinary Used the software for: 1-2 years ### "Going Great" February 17, 2025 4.0 Things have been going smoothly with our reps and customer care. Pros After finally getting enough staff on the customer service things have been a lot better. Cons When clients were on hold for 10 minutes and so were we. Review Source EF Erin F. Medical Director Veterinary Used the software for: 6-12 months ### "Good Alternative to Other Online Pharmacies " December 20, 2024 4.0 Adequate, gets the job done but could be more cost effective Pros Easy to use for staff, integrates with PIMS, clients like ease of use Cons Customer service can be hit or miss, cannot control drug prices Alternatives considered [Vetcove](https://www.capterra.com/p/235317/Vetcove/) Reason for choosing Covetrus vRxPro Integrated with Avimark and was easy to learn to use Review Source SJ Sydni J. Office Manager, LVT Veterinary Used the software for: 6-12 months ### "Would be 5 stars if they would fix our issue" September 6, 2024 4.0 Pros I like the client outreach with emails and promo codes. I like the ease of making a prescription and having it emailed to the client. Cons I do not like that there is no alert or notification when a client purchases the recommended prescription. It is a huge time suck to have someone go through and try to find all of the active prescriptions to be able to reflect it correctly in the patient record. Switched from [Vetstoria](https://www.capterra.com/p/162603/Online-Booking/) We switched from Myvetstore by Midwest, this was not listed. We joined Vetsuite. We liked the ease of generating prescriptions and the client outreach. Review Source BH Brittany H. Cvt Veterinary Used the software for: 1-2 years ### "Its fine but not amazing" February 14, 2025 3.0 Fine. Not amazing. Other compounding websites seem more clear to us than this one. Pros Easy to approve rx for clients. Nothing else to say here. Cons Doesn’t communicate to us when rx need to be approved. Hard to tell what is in stock when quoting prices. Lots of backorders or unavailable products Review Source MR Melissa R. Owner veterinarian Veterinary Used the software for: 2+ years ### "Convenient, but not a profit builder" February 14, 2025 5.0 Its easy to use, but costs more than other online pharmacys unless you reduce veterinarian's profit to very little. It is a great convenience to clients but not a way to build much profit to your practice. Pros Ease of use ability to integrate with animation Cons Very minimal profit added to the practice Review Source CS Charlene S. Vet tech Veterinary Used the software for: 6-12 months ### "Clinic review" February 15, 2025 4.0 Pros Clients can order their pets meds and food while clinic can retain some income Cons No notification system to know when new orders need to be approved Review Source VR Verified Reviewer Hospital Manager Veterinary Used the software for: 1-2 years ### "Good pharmacy" September 14, 2024 4.0 Working for NVA, Covetrus is our preferred medication partner and I have worked with them for over 4 years. Thwir new website layout was initially confusing but they were quick to schedule calls with staff to teach us. Pros Support is easy to get ahold of if you have questions, wide variety of food and medications and compounding capabilities. Integrates well with hospital website Cons Website can be confusing for client's, expensive Review Source DS Danielle S. Veterinary Technician and Admin Veterinary Used the software for: Less than 6 months ### "Very Pleased despite minor flaws!" February 19, 2025 4.0 So far, I am happy with my experience using Covetrus vRxPro. Pros The ease of use as well as the ease of reaching someone to help with questions! Cons I think with this program still being newer, it needs a few kinks worked out. Sometimes I must refresh the page and repeat something I have already done due to error messages. Review Source RD Renee D. owner Veterinary Used the software for: 2+ years ### "Could be better" February 19, 2025 3.0 I thought it would bring more to my practice but doesn't really Pros convenience for the clients and doesn't require me to manage Cons clients find the website hard to find and navigate Review Source DP Debbie P. lab pharm manager Veterinary Used the software for: 2+ years ### "great with issues " September 3, 2024 4.0 good compounding products can be a bit of a pain they are always changing or out of stock Pros ease of writing scripts fast call center for the most part and very nice and helpful Cons wish it would link with our data base number when linked to find previous linked clients in our system database searching for food to prescribe is a pain wish it was easier search better key words searching or set a favorite list Review Source DB Deena B. LVT Veterinary Used the software for: 1-2 years ### "Platform review" August 29, 2024 4.0 Is getting better, can help clients check out and switch things now, still can't order for clinic like could on old platform. When I have had to call in all reps have been super helpful and friendly!!! Pros Has gotten alot better in the last year. More user friendly Cons when first came out it was AWEFULLLLLLL!!!!!!!! Couldn't do a lot of the things the old platform did Review Source EV Elena V. Receptionist Veterinary Used the software for: Less than 6 months ### "I like you, but I have concerns. " August 21, 2024 3.0 Overall I like the portal, but it definitely needs more polish. Pros I like that I have the ability to snooze renewals. Also, the feature that allows me to add notes to each request is great. For the most part, everything is very self-explanatory in terms of how the portal functions and how to write or approve a script. Cons I absolutely despise that now if I work in a window that is not full screen I have to scroll over to the right to see the authorize button. You are limiting my flow significantly with this update and I hate it. It is also too difficult to figure out at a glance if an order is auto-ship generated or something the owner requested on their own. I have to dig for this info, and it should be clear and obvious. Sometimes I'm unable to figure it out no matter how much I dig. Also, the portal has to be refreshed often for changes to take effect. If I remove a renewal it will stay in there until I hit the refresh button. If I approve an order the numerical bubble on my home screen will still say I have the same number of requests as before until I press the refresh button. Review Source DJ Danielle J. Hospital Manager Veterinary Used the software for: 6-12 months ### "Make the upgrade!" September 9, 2024 5.0 Overall a very easy transition. I see that updates are continuing to take place to replace glitches which is great Pros Everything in one spot. Easy to navigate. Search engine works well. Cons Mild confusion with logging in to the store vs clinic prescribing portal. Reason for choosing Covetrus vRxPro Integration with avimark. Compounding options. Review Source TD Thomas D. Director of Communications Veterinary Used the software for: 2+ years ### "Appreciate the help in combatting Chewy!" September 5, 2024 4.0 Positive overall, most often I can get answers within minutes, but there have been times in the past when client service lines were unanswered. Pros Commitment to helping veterinary practices, write-back feature, extensive inventory Cons Hiccups with multi-practice databases, some previous delays in client service. Review Source HW Heidi W. Hospital Manager-Interim Veterinary Used the software for: 1-2 years ### "Covetrus vRxPro ! Great Product!" September 7, 2024 4.0 Its a great product! Will recommend to other hospitals!! Pros Easy to use. For both the client and staff. Cons No complaints. All customers are satisfied as well as staff. Review Source DH Denise H. Front Desk Supervisor Veterinary Used the software for: 1-2 years ### " Website difficulties" September 5, 2024 4.0 Sometimes if your in a hurry it can be difficult to navigate, but once you get there its fine. Pros Once you get where you need to be its very user friendly. Cons When going on the website to look up an rx, it is a lot of steps to get to where you need to be. Review Source KH Kathleen H. Veterinarian Hospital & Health Care Used the software for: Less than 6 months ### "Very Poor service" August 31, 2024 3.0 Very poor- no communication between VRXPro and veterinarians Pros Not much. Cant think of anything positive to say about it. Cons Difficult to change platforms. We have had clients ordering Rx and we are not receiving any notificatiion to approve. One of my clients ordered Nexgard on July 26, 2024 and is still waiting for it. We , as vets didnt get any notification that our clients had ordered anything. When I went onto approve the script, I found 2 other requests that we didnt know about. Review Source MO Mikaela O. Practice Manager Veterinary Used the software for: Less than 6 months ### "Practice Manager" September 6, 2024 2.0 Pros none, the customer service is so rude. No Pros Cons We need a physical fax. This was changed as no longer being an option and we were not notified Review Source JJ Jerry J. Hospital Manager Veterinary Used the software for: 2+ years ### "Avimark/Vetsfirstchoice" February 13, 2023 3.0 I would say my overall experience is unfavorable. The problem is that this is the best there is to offer out there at the moment and its not that great because its still in the baby phases of being created. I wish when we called in with function recommendations that they would actually be listened to or maybe even a weekly/monthly update on things that are being worked on to make it better. Pros I understand how to fix it more than any other EMR system. Cons Avimark - HUB Varience/Return glitches for putting things back into inventory/ Not being able to change expiration until the previous bottle is sold. All of the dumb requisition glitches. Theres a lot of problems with Avimark.VFC - auto renewals, $$$$, flavoring with many meds, I want everything unlocked - theres nothing I hate more than calling customer service and telling them that things are possible and they say they are not then getting a call back from someone that knows its possible and saying we can do that. Just unlock everything for your customers, stop holding back options. Reason for choosing Covetrus vRxPro Company made the choice for us. Review Source Response from Covetrus Software Services March 6, 2023 Thanks for sharing your feedback with us. We will provide this information to our product team for review. CB Clint B. Assistant Veterinary Used the software for: 2+ years ### "Covetrus Online Pharmacy" February 21, 2023 5.0 Mostly, I love Covetrus. I do wish there was better communication between Covetrus and the compounding pharmacy. I like that we can place orders for compounded medications through Covetrus. It seems like there is a breakdown in communication when a product is not available or is on backorder. I would like to be kept in the loop along with the client about their pet's medications. We are the ones they will call in frustration when a medication is not available. Pros We like to give our clients a safe alternative for their pet's online pharmacy needs. With so many other pharmacies popping up, we know we can trust Covetrus. The software integrates into our veterinary software and we can see all of the prescriptions that are sent to our patients. Cons I do wish there was a way to combine duplicate accounts. Often times, a client will have multiple accounts in error because the spouse originally signed up, email addresses change, forgot they had an account already, or just sign up for another account because they are unable to recover previous log in information. Reason for choosing Covetrus vRxPro At the time, Covetrus was the only one that would integrate with Cornerstone software. I understand there are other companies to choose from now. Review Source Response from Covetrus Software Services March 6, 2023 Thanks for being a great customer and for sharing your feedback with us. We will provide this information to our product team for review. TT Thomas T. RVT/Pharmacy manager Veterinary Used the software for: 2+ years ### "Better for Business " March 3, 2023 4.0 I have been impressed with this software from day 1. I hope that the little concerns I have will be addressed in the future. Pros Having an online prescription option for our clients that is also connected with our hospital software is probably the best feature for this program. The program is very user friendly, and easily managed, once you get all the training Cons The one feature that is still missing is being able to do multiple prescriptions for one patient in one application. Currently we have to input one at a time and, therefore the client receives multiple emails to inform them a product is available for them. This is very confusing and frustrating for the client. Review Source Response from Covetrus Software Services May 12, 2023 We are grateful you took the time to review Covetrus Prescription Management as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. CH Chrissy H. Lead Receptionist Veterinary Used the software for: 2+ years ### "My thoughs on Covetrus" February 14, 2023 4.0 Covetrus and the customer service are wonderful Pros I love that clients are assured that the products are legitimate and do not have to worry that they are getting fraudulent medications. It is easy to navigate for us in clinic and for clients. I like that we can help clients with their accounts if needed. Cons I do not like that we can not change/update the doctor on prescription requests before approving/declining. There are often times were a client will choose the wrong doctor when requesting medication and then that doctor will not know the request is for them. It can get confusing. It would also be nice if auto-ship prescription requests were a different color. Like when a client has a product on autoship and we have declined it every month for 4 months. It would be nice to know if it were on autoship or if the owner really is asking for it every month. If we could catch it at the beginning we would waste less time on researching if the prescription can be approved. Review Source Response from Covetrus Software Services March 6, 2023 Thanks for sharing your feedback with us. We will provide this information to our product team for review. Similar Products Featured ## Related categories [e-Prescribing](https://www.capterra.com/eprescribing-software/)[Veterinary](https://www.capterra.com/veterinary-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.