# Page 4 | Covetrus vRxPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Covetrus vRxPro the right Veterinary solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews --- Covetrus vRxPro 4.3 (196) [View alternatives](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Covetrus vRxPro ## Showing most helpful reviews Showing 76-100 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Monica L. Practice Manager Veterinary Used the software for: 2+ years ### "Asset to our practice! " September 3, 2021 5.0 We are so happy with this service! It pays for itself in eliminating staff data entry and allows us so many options to make scheduling easy for our clients. Our clients often say how impressed they are with how easy it is for them to use and it makes us look good :) Pros It provides our staff time to focus on our patients by effectively providing a large variety of time consuming tasks. We do all of our reminders, confirmations, text messaging, online prescriptions through this software and it imports into each client file automatically so no manual entry needed. Cons Nothing, it has been wonderful! The service has not had any failures at all since we have used it and we have been using it for a couple years now. It is always dependable. Review Source Response from Covetrus Software Services September 13, 2021 So happy you're having a great experience with Covetrus Prescription Management. Thanks for leaving a review! LY Lesley Y. Practice Manager, RVT Medical Practice Used the software for: 2+ years ### "Covetrus Prescription Management Review" August 16, 2021 5.0 Overall, we have been very happy with this service. Customer Service experiences have been very good on our end. There really haven't been any bad experiences on our end. Pros Ease of use. It's pretty easy to navigate Cons Not having integration with our practice management system. It would be great if we could prescribe from our PIMS and the record be updated upon order completion. Reason for choosing Covetrus vRxPro Ability to control pricing for our clients. Review Source Response from Covetrus Software Services August 23, 2021 So happy you're having a great experience with Covetrus Prescription Management. Thanks for leaving a review! JW Jenn W. Practice Manager Veterinary Used the software for: 2+ years ### "HpWc" August 24, 2023 4.0 The approval process seems to be very streamline and easy to use. Pros I like that fact that it is a place where clients can shop online for prescriptions and it cuts down on the number of written prescriptions that we have do to. It also makes it easier to keep track of what medications patients are on. Cons It seems to be confusing to some of our clients, resulting in us having to take the time to walk them step by step how to use the website. Review Source Response from Covetrus Software Services December 14, 2023 We are grateful you took the time to review Covetrus vRxPro as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. TG Terry G. Office Manager Veterinary Used the software for: 2+ years ### "Covetrus Review" August 22, 2023 4.0 I have been extremely happy with Covetrus. I have been using them since they were Proxy RX. Pros The ease to add clients, and their pets, as well as setting up a prescription request. We also have clients that don't use computers, so I like being able to act as them to submit their rx requests. Cons The page where all of the pending orders just sit there. You should have a pending file to put all the pending authorizations into instead of them staying on the main page of the application. Reason for choosing Covetrus vRxPro WE were using Proxy rx, and then also using Road runner pharmacy for our compounding medications. Both were merged into Covetrus, so we stayed with covetrus. Review Source Response from Covetrus Software Services December 14, 2023 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. GC Gayle C. Practice Manager Veterinary Used the software for: 2+ years ### "Covetrus RX helps!" August 28, 2023 5.0 We are utilizing the program more and more as our hospital cannot carry all the prescriptions in our inhouse pharmacy and the convenience of letting our clients shop on our professional online store with the safety and guarantee of the product is important to us. Pros Most impactful is implementing the Rx in the client / patient file. Aso the availability of compounded medications has been a tremendous help. Cons It would have been helpful if an in-person meeting was done in the beginning of implementing the program to help utilize how it worked so we could be more proficient and offered it to more clients from the starting point. Review Source Response from Covetrus Software Services December 14, 2023 We’re so happy we could help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! lN larry N. Owner CEO Veterinary Used the software for: 2+ years ### "Create Rx in PMIS " March 20, 2023 5.0 Good and getting better now that we've learned how to use it and found that clients really like it. Pros Tracked in our PMIS Covetrus Pulse software Cons Took me a long time to figure it all out and get the backend sorted out. Solo practitioner with no OM to handle admin. Reason for choosing Covetrus vRxPro above Review Source Response from Covetrus Software Services June 2, 2023 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. CE Christine E. Office Manager Veterinary Used the software for: 6-12 months ### "It makes online prescriptions easier" March 4, 2023 5.0 Pros The top features I like about this software are the availability to integrate into our computer software and keep track of scripts so we aren't having to do the same thing twice. The way you can delegate that you have already seen this script and then name the reason we are waiting and not filling right away. That cuts out another user doing the same work that was already done. And people want to order their meds online, and have them automatically shipped, I think with Covetrus it keeps us more in the loop with owner compliance and tracking what they received or haven't reordered. Cons I can't think of any issues I've had or things I thought needed to be different. Review Source Response from Covetrus Software Services May 12, 2023 Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. JM Juliann M. Inventory Mgr Veterinary Used the software for: 2+ years ### "Intergration is Important" March 2, 2023 5.0 The Covetrus team is friendly and easy to work with. Pros We love that it integrates with Cornerstone. When a client requests/fills a prescription we are able to see when it shipped and quantity. We don't have to check records and then enter data Cons It is difficult to stop a refill prescription that should not be sent due to different reasons (not valid VCPR). It seems that once a client has it on auto ship it continues to ship unless it is called into Covetrus. Review Source Response from Covetrus Software Services May 12, 2023 We are grateful you took the time to review Covetrus Prescription Management as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. AS Anne S. Office Manager Veterinary Used the software for: 2+ years ### "Covetrus Rocks" February 27, 2023 5.0 They offer communication vehicles to make Rx management easier and less expensive for your clients and the integration with our software is a must-have. Pros The integration with Cormerstone was the primary reason we started using Covetrus; excellent customer service is why we stayed Cons Periodically there are hiccups with orders and renewals, but customer service always makes things right. I think that's all you can ask for from a business partner Review Source Response from Covetrus Software Services May 10, 2023 We are grateful you took the time to review Covetrus Prescription Mangement as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. DB Dana B. Practice Manager Veterinary Used the software for: 2+ years ### "Recommended!" February 14, 2023 4.0 Overall, I recommend Covetrus and feel it has improved our practice and what we can offer clients. Pros Covetrus has allowed us to move into online ordering. I love that it integrates with our practice management software to keep records consistent. Cons I would like to see improvements on the backend for administration Review Source Response from Covetrus Software Services March 6, 2023 Thanks for being a great customer and for sharing your feedback with us. SF Savannah F. Practice Manager Veterinary Used the software for: 2+ years ### "Online RX " May 19, 2021 4.0 It is over all easy to use. I have an employee that could not use a computer and is now comfortable with this program. Personally, I do not like the way fees are processed. Too many transactions in our bank account. Seems like it is done to create some confusion so that we may miss something and be overcharged. Pros Easy to navigate. Quick to chose different options when approving an RX Cons That you can not put an RX "ON HOLD". For example, if a pet is due for a heartworm test and the owner wants to purchase a 12 pack of Heartguard +, we call that owner to update them and schedule an appointment. Once they come in we then approve the RX. To decline the medication takes much longer and is double work for the pet owner and us. Ideally we would like a HOLD button or area where we can add a note / pop-up as to what we are waiting for , that way we do not forget and have to open the chart to check, and if another employee is checking the list they can see what is happening. Reason for choosing Covetrus vRxPro ease of use, technology, marking ability and materials Review Source Response from Covetrus Software Services June 15, 2021 Thank you for taking the time to share your experience using our software. Have you spoken with your designated account manager regarding the flow of funds? They may be able to help you feel more comfortable with the process. JB Jane B. Communication and Client Experience Manager Veterinary Used the software for: 1-2 years ### "Platform is not user friendly." March 2, 2023 3.0 Our practice needs hands on training to best utilize this product. None was offered aside from some online tutorials. Pros The ability for clients to order product online to be delivered is critical. Cons I do not find the platform to be user friendly or intuitive. As the manager who drove the change from our original online pharmacy to covetrus, I'd like to be happier with my decision. Reason for choosing Covetrus vRxPro In the description, it really seemed like an apples to apples changeover. Since we are an Avimark clinic, we thought the use of the Covetrus product would mesh better with our platform. Review Source Response from Covetrus Software Services May 12, 2023 Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. MH Michele H. Practice Manager Veterinary Used the software for: 2+ years ### "Keep those prescription dollars in your clinic!" March 2, 2023 5.0 Using Covetrus is especially nice for the products we don't want to carry in clinic. We can tell our clients that they can see their doctors recommendations and easily have them delivered straight to their home. It's an easy and effective way to prescribe and fulfill. Pros Being able to write the prescription and have it write back into Avimark is such a time saver! Also reduces opportunity for input error. Clients love the ease of ordering and home delivery. Letting clients know that the product can be trusted and is backed the same as if they purchased directly in clinic. Cons The only con is that it does not auto refresh when you return to the home page. If another request has come in, you would only know if you refresh the website. Review Source Response from Covetrus Software Services May 12, 2023 We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. AR Alyssa R. Associate veterinarian Veterinary Used the software for: 1-2 years ### "Review from the veterinarian side" March 3, 2023 4.0 Pros I like that I can send the correct prescriptions to clients to order and have shipped to their house so they do not need to come to the clinic to pick them up. This saves my staff's time and also decreases the amount of product we need to have on the shelf. I am also able to keep a record of all active prescriptions for a patient in the medical record which does not occur with other websites such as chewy.com. Customer service has also been very friendly and helpful when we have had an issue Cons I do not have much interaction with the business integration side of things etc and do not use all components of it as much as the CSRs but have had no issues so far. I have had some clients say that shutting off the autoship is difficult to figure out for the less tech savvy Review Source Response from Covetrus Software Services May 12, 2023 We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. OC Oliver C. Practice Manager/ Marketing Director Veterinary Used the software for: 2+ years ### "User Friendly Application!" July 16, 2021 5.0 Very good service overall, main issue is that most orders are not returnable. Pros Very easy to use. You will receive an email informing you that you have an order pending. You will access your online store page and approve or decline the order. Once an account has been linked to your practice management software, your client's account will reflect the transaction. Cons They are not available 24/7, if you have any questions, you have to wait until they are available. Reason for choosing Covetrus vRxPro I have personally used them for many years since they originally started as FetchDog, VetsFirstChoice, and now Covetrus! Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your review with the veterinary community! PD Patrice D. Office Manager Veterinary Used the software for: 2+ years ### "Software Review" August 10, 2021 4.0 It's fine, I don't hate it. Pros the search function is easy and robust... Cons challenging to order for clients, a bit fiddly Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your review with the veterinary community! KW Kathryn W. Office Manager Veterinary Used the software for: 2+ years ### "Thank you Covetrus " August 17, 2021 4.0 It has been working well however I feel our clients get TOO many emails from you and that stops them for reading ones we need to send out. The emails often confuse them since it looks like it comes from us so they want to use your promos in our office or call us with prescription questions instead of you direct. Pros We like the reminder system and the texting features. It has been great that you can change reminders to very early on since we are booking so far out now. Cons Silly to say but wish we had updated or more pictures to use for the post cards or to add to the emails to catch clients attention more Reason for choosing Covetrus vRxPro Texing option helped Review Source Response from Covetrus Software Services August 23, 2021 Thanks for leaving a review. We encourage you to continue working with your account manager to resolve any email concerns. MS Melissa S. Account Manager Veterinary Used the software for: 2+ years ### "Covetrus" August 10, 2021 5.0 It's great to get compounded medications that are less expensive than other outside avenues and its very competitive with Chewy, 800-Pet Med, etc... Pros Ease of use, the wide product range to choose from Cons don't like that clients can set up several accounts Review Source CK Catherine K. Nurse Manager Veterinary Used the software for: Less than 6 months ### "Acceptable" June 28, 2023 4.0 Overall the experience is fine. It doesn't wow me with features but it does what it is supposed to do. Pros Once implemented it is easy to use and navigate. It also communicates automatically with our EMR ensuring patient records are always up to date with less workload on the CSRs. Cons Customer service is not as streamlined or supportive as the Covetrus Pulse team. It is more difficult to get a hold of someone and get answers. It was also frustrating that there was no communication between teams, for example a Pulse team member couldn't connect me with a Prescription Management Team member. Review Source Response from Covetrus Software Services August 9, 2023 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. RF Russ F. Hospital Admin. Veterinary Used the software for: 2+ years ### "Covetrus Review-Russ" August 15, 2023 5.0 We are able to carry only essentials and reduce inventory costs Pros Ease of use and client convenience. We have reduce our inventory costs dramatically. Cons Hard to track banking to transactions. Reconciling statements is time consuming Reason for choosing Covetrus vRxPro Reputation and customer service Review Source Response from Covetrus Software Services December 14, 2023 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. SL Samantha L. Operations Manager Veterinary Used the software for: 2+ years ### "Review" March 2, 2023 5.0 We as a hospital love the ease of use of the software. Where we experience problems is the Client side of communication. Clients call the Hospital when they have problems or need credits or exchanges. This adds time on my side to handle problems that we feel Covetrus should take care of. Pros It is user-friendly and integrates with our software. Cons The staff has reported no issues with the use. Review Source Response from Covetrus Software Services May 12, 2023 We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! AE Alyson E. Hospital Manager Veterinary Used the software for: 2+ years ### "Why aren't you utilizing this software?" May 25, 2021 5.0 Prescription management Software is a no brainer. Most efficient way to document meds requested and approved. Quick to check directions as well as approval for meds requested. Pros We love the simplicity of use with this software. Our prescription compliance has improved since starting with this prescription software. It is convenient and saves staff costs because we aren't paying our team to fill meds, we can focus on patient care instead of counting pills all day every day. This software also allows us to send Rx reminders monthly, autoship monthly for heartworm and flea/tick compliance. Cons It is rare but sometimes items will be on backorder and clients cannot order their meds through VFC so I will need to special order their meds when I do my inventory ordering for the hospital. Review Source Response from Covetrus Software Services June 15, 2021 Thank you for sharing your experience using our software, and for the insight on inventory management, too. We're always happy to hear about ways customers are using our solutions to help improve compliance and pet health. TK Trisha K. Owner Medical Practice Used the software for: 2+ years ### "Covetrus " March 5, 2023 4.0 Pros I can offer my clients any product without keeping everything on the shelf. The app makes it super easy to approve requests as well! Cons Trying to order compounded meds on-line is tricky... too many options so it gets confusing! Review Source Response from Covetrus Software Services May 12, 2023 We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! JM Jaclyn M. Practice Manager Veterinary Used the software for: 2+ years ### "Love the functionality of the software, only one complaint" December 1, 2020 5.0 This gave us an option for clients who wanted to save money by purchasing online. Clients can save, but we know that they are still getting a safe product and the manufacturer's guarantee. Plus it allowed us to carry less inventory in the office, while still being able to offer all of the different preventions that are available. Pros The clear and easy functionality of the software is the best part. I can show a new user how to access and utilize the system very easily and it's pretty much a self-explanatory step by step process. The store is laid out well and clients are able to find products easily. Cons Our only complaint has been with the customer service phone center having extremely long hold times. Multiple times clients have complained to us that they can't get through to the phone center. Personally, I've been on hold for over 45 minutes waiting for someone to answer. The staff are almost always extremely polite and helpful, just the wait times are horrendous. Review Source SH Stephanie H. Hospital Administrator Veterinary Used the software for: 2+ years ### "Good product" March 2, 2023 4.0 Pros We appreciate one place for the bulk of our client prescription records. Cons Would like to be able to cancel orders for clients without having to call customer service. Review Source Response from Covetrus Software Services May 12, 2023 We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.