# Page 6 | Covetrus vRxPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Covetrus vRxPro the right Veterinary solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews --- Covetrus vRxPro 4.3 (196) [View alternatives](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Covetrus vRxPro ## Showing most helpful reviews Showing 126-150 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kate B. inventory manager Hospital & Health Care Used the software for: 2+ years ### "could be better" May 14, 2021 4.0 Pros It talks with our hospital software, hvms. Cons It is not easy to search up a patient/owner or medication. Placing special orders for hospital is not user friendly. I have found when I call in for help I can be put on hold for more than 5-10 minutes. Owners are requesting new refills, instead of current refills. Starts a whole new rx #. I feel like there could be a pop up alerting them current meds/refills on file as a duplicate. Review Source Response from Covetrus Software Services June 15, 2021 Happy to hear you are enjoying the integration with your practice management software. We are always looking for ways to improve our partner's experience, so I appreciate you sharing your insight on the software and practice support. ND Natasha D. Co-Owner Veterinary Used the software for: 2+ years ### "Good service, poor customer support recently" December 1, 2020 4.0 As above. Pros We appreciate the ease of entering patient and client information, and most importantly that it writes back to our practice management software. Cons Customer service had been adequate but this year has been very difficult to get in touch. We have been able to reach our account rep but the direct customer service line often has very long wait times. The same has also applied for our clients, which is unfortunate since they have so many other options (i.e. Chewy, 1800petmeds, etc.) that offer superior customer service. Review Source CC Caitlyn C. Clinic Manager Veterinary Used the software for: 2+ years ### "Handy for Small Clinic" March 6, 2023 5.0 Overall this software was easy to use and helped us provide better services to clients. Customer service was also excellent. Pros We operated a small discount vaccination clinic, without a brick and mortar location. This software was helpful in that it enabled us to offer a wider variety of medications to our clients without having to order full cases to keep on hand, that we may or may not sell all of. It also helped us to not lose business to other Big Online Pharmacies. Cons The only downside was that being a discount clinic, we wanted to keep our prices quite low. We did not make much money at all from online sales, due to the pharmacy’s cut, but better than nothing. Review Source Response from Covetrus Software Services May 12, 2023 We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. DL Danielle L. Receptionist Veterinary Used the software for: 2+ years ### "Covetrus Review" May 14, 2021 5.0 Quick and easy to use. It's nice that we can order meds for the client as well, if they are less technical-savvy. Pros I like to ability to select that the Rx came from an outside source, in hopes to keep the client's business here instead. Cons Sometimes the item pricing is a bit high for clients (compared to Big Box pharmacies), so it is difficult to convert outside Rx requests at times. Reason for choosing Covetrus vRxPro Ease of Use, quality customer service & the account managers/sales reps always follow through. Review Source Response from Covetrus Software Services June 15, 2021 Excited to see you are taking advantage of the fax conversion tool in our software. I will make sure to share with our team your insight on pricing. EC Erica C. Office Manager Veterinary Used the software for: 2+ years ### "Great Platform" March 6, 2023 5.0 Our clinic experience has been wonderful, we never doubt that Covetrus will have the product and strength we are looking for. Pros The program is very easy to use, the catalog of products and services are great. Cons Trying to set up owner ship and payment can be difficult to explain to owners. Review Source Response from Covetrus Software Services May 12, 2023 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. JB Julie B. office manager Veterinary Used the software for: 2+ years ### "Give it a try" August 19, 2021 5.0 Pros Covetrus helps us keep inventory levels down by not having to carry items we do not sell much of. Cons no being able to cancel a prescription right a way if you have made an error Review Source TC Tiffany C. Practice Administrator Veterinary Used the software for: 2+ years ### "We love Covetrus Prescription Management" December 7, 2020 4.0 Overall, we are very happy with the software and the integration into our PM software. Pros One of the best features that we have found is the software's ability to detect whether the patient's weight matches the dosage prescribed. This built-in security makes us feel a lot more comfortable transcribing the prescription. Cons Linking up accounts is a little annoying and it would be nice if it could be automated. The renewal feature would be more appealing if they could be printed out. Review Source NL Noam L. Practice Manager Veterinary Used the software for: 1-2 years ### "Time Saver!" December 7, 2020 5.0 We reduced the amount of time we needed to write scripts, manage inventory for special orders, and we were able to decrease the amount of rarely used inventory items that were taking up storage space. Pros The ease of dispensing products we don't have in stock rather than having to order it, wait for arrival, and bring the client all the way back to pick it up. Additionally, the fact that the prescription is written into the patient management software helps up keep track of compliance. Cons Pricing is not competitive enough to deter clients from using the numerous online pharmacies. Most clients that end up using our pharmacy either use it when there are promo codes sent out, or when it's a product they can't find elsewhere. Review Source LL Laura L. Owner/ DVM Veterinary Used the software for: 6-12 months ### "Not great" February 27, 2023 2.0 Probably won’t continue it after I phase out the animals currently using your prescription services. I do my own financial accounting/ balancing. Your system is a pain to enter data. Pros I like the idea of telling clients where to go to pick up prescriptions that I do not carry and they want to have mailed to them. The implementation score. Cons It’s not the software it’s the implementation. They often out of things and people don’t know until they ask her refills. The billing on my end, when it comes to dollars to me awkward, not easy to use. Review Source Response from Covetrus Software Services May 10, 2023 Thank you for sharing your experience with Covetrus Prescription Management. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. SF Shea F. Pharmacy Technician Veterinary Used the software for: 6-12 months ### "Easy to use" March 9, 2023 5.0 Good Pros Compounding aspect, easy to use, Easy for clients Cons Sometimes logs me out in the middle of things Reason for choosing Covetrus vRxPro Compounding service Review Source Response from Covetrus Software Services May 12, 2023 We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! MC Mike C. Practice Manager Medical Practice Used the software for: 1-2 years ### "great service" March 3, 2023 5.0 we love it, great support and lessens the work of my staff Pros ease of use, integration to Avimark writeback feature Cons there is sometimes issues finding clients in the system Review Source Response from Covetrus Software Services May 12, 2023 We're so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! EC Emily C. Reception Manager Hospital & Health Care Used the software for: 1-2 years ### "Torrey Pines Animal Hospital Review" December 27, 2020 5.0 Pros Covetrus is very easy to use for both the administrative staff and our clients. The instant rebates and promotional coupons make is easier to compete with other outside pharmacies for the most part. Many clients appreciate emailed links for direct access for the prescriptions they need. Overall, the system is very easy to navigate. Cons The customer service is the one pitfall of this service. The hold times for both clients and for the administrative staff makes it very difficult to correct errors or to get questions answered. There is also a lack of promotional coupons to help keep our online pharmacy competitive with other online pharmacies like Chewy. Review Source SB Stephanie B. Practice Manager Veterinary Used the software for: 6-12 months ### "User friendly" August 29, 2023 5.0 Pros Easy integration with our PIMS, and ease of portal. Cons I haven't run into anything that I did like as of yet!! :) Reason for choosing Covetrus vRxPro Support in house and remote support Review Source Response from Covetrus Software Services December 14, 2023 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. LB Loren B. RVT Veterinary Used the software for: 2+ years ### "Overall useful" August 16, 2021 4.0 Pros It’s a great thing to have with limited time required daily. Cons Cost. There’s a very small margin for profit. Review Source JB Jennifer B. Practice Manager Veterinary Used the software for: 1-2 years ### "Covetrus Prescripiton Management" February 27, 2023 4.0 Inventory Pros I enjoy the ease of being able to refer clients if we don't carry a product Cons the fact that the accounting part of it is complicated Review Source Response from Covetrus Software Services May 10, 2023 We're so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. GR Ginny R. Practice Manager Veterinary Used the software for: 1-2 years ### "Overall I love the program" December 7, 2020 5.0 LOVE IT!! The program has really helped with client compliance and increasing our bottom line. Pros I love how the program integrates with AviMark, really helps us record all medications/food our patients are using. It's very easy to use and easy to teach to new employees. Cons The only complaint I have is occasionally it is difficult for clients and/or staff to get in contact with customer service. Reason for choosing Covetrus vRxPro Integration with AviMark Switched from [Rapport](https://www.capterra.com/p/60931/Rapport/) Covetrus is much easier to use. Review Source SJ Shevia J. Office Manager Veterinary Used the software for: 2+ years ### "Covetrus" December 2, 2020 4.0 Overall it has been an asset to our company and the clients like it. Pros The website is easy for the clients to use and they appreciate the pricing. Cons It is difficult to find clients to recommend prescriptions. The area that you use to search asks for medication or client name and even if they are in avimark with an email it has a hard time finding them to import the information. Reason for choosing Covetrus vRxPro Covetrus was in place when I became office manager. We like it so we won't use anything else. Review Source DS Dixie S. Practice Manager Veterinary Used the software for: 2+ years ### "On Line Pharmacy" May 24, 2021 5.0 We have received great customer service and support. Pros The software is very user friendly. It just takes a few clicks to get a Rx put in a client's care cabinet and ordered. It is also very user friendly for the client. Cons Intially, the software was not as user friendly but they have made many improvements over the years and it syncs with our practice management software. Review Source Response from Covetrus Software Services June 15, 2021 Thank you for sharing your experience using our software. So glad to hear how you enjoy the fast, simple, and easy new design of our software. AM Alicia M. Veterinarian/ owner Veterinary Used the software for: 2+ years ### "Covetrus rx system " February 15, 2023 5.0 Great Pros Easy to use and very knowledgeable and personable customer service Cons Difficult to use in remote areas due to Wi-Fi Review Source Response from Covetrus Software Services March 6, 2023 Thanks for sharing your review with the veterinary community! WW WENDI W. Practice Manager Veterinary Used the software for: 2+ years ### "Great option.....Just needs a few tweaks" May 19, 2021 5.0 Covetrus has been a great resource for many years. Pros Being able to approve requests online so that the clients receive their product quicker is nice. The auto ship option is a great bonus for clients. Cons Not being able to approve an "expired" rx is not user friendly. It takes a lot of time for us to re-enter what is already there. Review Source Response from Covetrus Software Services June 15, 2021 Happy that you find the AutoShip feature helps make it easy for pet owners to keep their pets happy and healthy. Thanks also for your feedback regarding expired Rx prescriptions, great insight. CH Catherine H. Practice Manager Veterinary Used the software for: 2+ years ### "Ease of prescriptions" December 8, 2020 5.0 Overall, using Covetrus has help our practice to generate more revenue back to us with much more ease. Pros What i like most is that it automatically integrates in with our practice software. Easy to see just by looking at our software vs. having to go to site or add separately. Cons This does not show on our side when a prescription was declined or cancelled. Reason for choosing Covetrus vRxPro Integration and ease of use most likely Review Source LC Laurie C. Office Manager Veterinary Used the software for: 6-12 months ### "Keeping clients!" March 7, 2023 5.0 Pros It allows my clients to still have product shipped directly to them, and we capture some of the sale, instead of losing it to Chewy, etc. The doctors can also enter the prescription, which ensures the client will receive the right dosage, etc. Cons Some things are FAR more expensive online, specifically preventives. Review Source Response from Covetrus Software Services May 12, 2023 Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. JS Jaimie S. Veterinarian Veterinary Used the software for: 2+ years ### "Almost great " December 2, 2020 4.0 I like the program and system. We use it daily and it is easier than reaching out to human pharmacies. Pros The backend option for prescribers is helpful and easy to use. Cons I HATE how the automatic emails come from my hospital instead of Covetrus. It basically makes people blame me for pharmacy issues and doubles my staffs work load trying to answer questions that need to go through Covetrus customer service. The app has limited usefulness. Reason for choosing Covetrus vRxPro Good reviews from other vets. Review Source MB Melissa B. CVT Veterinary Used the software for: 1-2 years ### "Works well but could use updates" May 26, 2021 4.0 The information is in the patient's history very quickly compared to the last software we used. Pros It integrates quickly with our PMS (Cornerstone) Cons The inability to resend a prescription if a client doesn't receive the email and the inability to update/adjust the prescription. It's very time-consuming to archive the current one and create an new one. Review Source Response from Covetrus Software Services June 15, 2021 Happy to hear you are enjoying the integration with your practice management software. We are always looking for ways to improve our partner's experience, so I appreciate you sharing your insight on recommendations to improve writing prescriptions. AB Andrea B. office admin Veterinary Used the software for: 2+ years ### "2-13-2023" February 14, 2023 4.0 Pros helps to track client orders, patients information Cons would prefer that clients could be contacted directly from the site Reason for choosing Covetrus vRxPro it made the most sense Review Source Response from Covetrus Software Services March 6, 2023 Thanks for being a great customer and for sharing your feedback with us. Similar Products Featured ## Related categories [e-Prescribing](https://www.capterra.com/eprescribing-software/)[Veterinary](https://www.capterra.com/veterinary-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.