# Merlin Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Merlin Software - reviews, pricing plans, popular comparisons to other Incident Management products and more.

Source: https://www.capterra.com/p/204340/Merlin-Software

---

# 

 Merlin Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Merlin

## What is Merlin?

Merlin provides crisis management software to help organizations respond effectively during emergencies. The CrisisSuite platform coordinates response efforts with real-time information management and communications capabilities. The Incident Management module enables registration and tracking of incidents. The Alerting & Calling feature rapidly notifies responders via SMS, phone, email or mobile app. The Social Media Trainer simulates social media pressure during training exercises. Merlin aims to empower faster crisis resolution through intelligent software solutions.

## What is Merlin used for?

[Business Continuity](https://www.capterra.com/business-continuity-software/)[Incident Management](https://www.capterra.com/incident-management-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€10

Flat Rate, Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Merlin?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://merlincrisis.com&name=Merlin)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Merlin

0.0

VS.

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

€10

Flat Rate, Per Year

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (670)

Value For Money

0.0 (0)

Value For Money

4.4 (594)

Customer Service

0.0 (0)

Customer Service

4.5 (625)

## Merlin alternatives

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Highest Rated

[4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/)

Starting price

$10.00

Per User, Per Month

[4.6 (253)](https://www.capterra.com/p/141080/iAuditor/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (203)](https://www.capterra.com/p/196959/Pirani/reviews/)

Starting price

$276.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Audit Trail

A record of all activities within the system, including user access, changes made, etc.

Communications Management

Record and track all relevant internal and external communications

Corrective and Preventive Actions (CAPA)

Investigate and take action at root cause or error in processes to prevent recurring issues

Crisis Management

Process of preparing for disruptive and unexpected events.

Merlin 15 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

A record of all activities within the system, including user access, changes made, etc.

Record and track all relevant internal and external communications

Investigate and take action at root cause or error in processes to prevent recurring issues

Process of preparing for disruptive and unexpected events.

Plan and implement business continuity measures in case of unforeseen events

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Oversee people and resources to carry out an investigation

Manage incidents related to outages or breaches in functionality of IT systems

Track and organize on-call shifts

Track, report on and implement actions pertaining to physical safety at the workplace

Securely stores data to prevent data loss or breaches

Create, manage and track all task activities and progression

Get Advice

We can help you find the software with the features you need.

## Pricing

Basic

€10.00

Flat Rate,Per Year

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)