# Merlin Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Merlin Software - reviews, pricing plans, popular comparisons to other Incident Management products and more. Source: https://www.capterra.com/p/204340/Merlin-Software --- # Merlin Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Merlin ## What is Merlin? Merlin provides crisis management software to help organizations respond effectively during emergencies. The CrisisSuite platform coordinates response efforts with real-time information management and communications capabilities. The Incident Management module enables registration and tracking of incidents. The Alerting & Calling feature rapidly notifies responders via SMS, phone, email or mobile app. The Social Media Trainer simulates social media pressure during training exercises. Merlin aims to empower faster crisis resolution through intelligent software solutions. ## What is Merlin used for? [Business Continuity](https://www.capterra.com/business-continuity-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €10 Flat Rate, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Merlin?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://merlincrisis.com&name=Merlin) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Merlin 0.0 VS. [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting Price €10 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (96) Value For Money 0.0 (0) Value For Money 4.7 (81) Customer Service 0.0 (0) Customer Service 4.5 (89) ## Merlin alternatives Highest Rated [4.8 (105)](https://www.capterra.com/p/138931/Audit-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (48)](https://www.capterra.com/p/181004/SafetyAmp/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about Merlin Overview ### What company size and specific industries is Merlin built for? Merlin is designed for organizations of any size that need a practical crisis management tool. It is especially suited to businesses and institutions that must prepare for, respond to, and coordinate during emergencies, rather than to a single industry or sector. Features and Usability ### What are the key features of Merlin? Merlin includes incident management and IT incident management for tracking and resolving incidents, plus incident reporting and investigation management for documenting events. It also offers alerts/notifications, on call scheduling, task management, audit trail, secure data storage, and CAPA for corrective and preventive actions. Getting Started and Support ### What customer support options does Merlin offer? Merlin offers Email/Help Desk support for customer questions and issue resolution. With no reviewer feedback available about support experiences, no claims can be made about response speed, helpfulness, or common frustrations. The listed support channel is the only confirmed support option in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Trail A record of all activities within the system, including user access, changes made, etc. Communications Management Record and track all relevant internal and external communications Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues Crisis Management Process of preparing for disruptive and unexpected events. Merlin 15 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Record and track all relevant internal and external communications Investigate and take action at root cause or error in processes to prevent recurring issues Process of preparing for disruptive and unexpected events. Plan and implement business continuity measures in case of unforeseen events Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Oversee people and resources to carry out an investigation Manage incidents related to outages or breaches in functionality of IT systems Track and organize on-call shifts Track, report on and implement actions pertaining to physical safety at the workplace Securely stores data to prevent data loss or breaches Create, manage and track all task activities and progression Get Advice We can help you find the software with the features you need. ## Pricing Basic €10.00 Flat Rate,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.