--- title: "AES Software Suite Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AES Software Suite - reviews, pricing plans, popular comparisons to other Auction products and more." source_url: "https://www.capterra.com/p/204364/AES-Software-Suite/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # AES Software Suite Review 2026: Features, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AES Software Suite ## What is AES Software Suite? AES provides web-based software for mobile and paper bidding, ticketing, event management, messaging, and microsites for non profit fundraising. AES also provides support by experienced experts with optional event staffing and equipment for an all-inclusive experience. ## What is AES Software Suite used for? [Fundraising](https://www.capterra.com/fundraising-software/)[Auction](https://www.capterra.com/auction-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1995 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AES Software Suite?[Manage this product listing](https://www.g2.com/products/aes-software-suite/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AES Software Suite 4.4 (12) VS. [4.5 (1,482)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price $1995 Per User, Per Year Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (12) Ease Of Use 4.3 (872) Value For Money 4.5 (12) Value For Money 4.5 (775) Customer Service 4.8 (12) Customer Service 4.8 (752) ## AES Software Suite alternatives [4.7 (388)](https://www.capterra.com/p/145329/Fundraising-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (1,288)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Givebutter](https://www.capterra.com/p/172048/Givebutter/) [4.8 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172048/Givebutter/) [View all alternatives](https://www.capterra.com/p/204364/AES-Software-Suite/alternatives/) ## FAQs about AES Software Suite Overview ### Which roles and teams benefit most from AES Software Suite? AES Software Suite is most used by development and advancement teams managing donor records, fundraising activity, and constituent communications. Development directors and coordinators track campaigns and giving relationships, while foundation events and outreach staff organize attendees, volunteers, and follow-up. Executive directors, principals, and owners review fundraising data to support organizational planning and oversight. Answer based on 12 reviews Overview ### What company size and specific industries is AES Software Suite built for? AES Software Suite is designed for small to mid-sized organizations that run fundraising campaigns and events, especially nonprofits, charities, and groups that need web apps plus optional event staffing and equipment. It fits teams looking for support with campaign management and event operations rather than large enterprise systems. Features and Usability ### What are the key features of AES Software Suite? AES Software Suite offers credit card processing, payment processing, and contribution tracking for handling donations and transactions. It also includes donor management, pledge management, auction management, event management, and volunteer management, plus mobile giving, gift matching management, campaign management, and social media integration. Getting Started and Support ### What training and onboarding options does AES Software Suite offer? AES Software Suite provides in-person training, live online sessions, webinars, and documentation. In-person training supports direct instruction, live online sessions allow remote guided setup, webinars cover topics in a group format, and documentation gives teams written reference material for self-paced review. Getting Started and Support ### What customer support options does AES Software Suite offer? AES Software Suite offers 24/7 live rep support and chat. The catalog lists these channels for customer assistance, but no reviewer feedback about response speed, helpfulness, or common support issues is available. ## Features AI summary Based on 3,186 Auction reviews Capterra data shows that buyers of fundraising software rank the following features as their top priorities: - **Credit Card Processing** (**70%** of reviewers rated this feature as critical) - **Electronic Payments** (**64%**) - **Payment Processing** (**64%**) AES Software Suite supports **Credit Card Processing** and **Payment Processing**, giving fundraising teams the tools to accept donations and manage transactions efficiently. However, it does not include **Electronic Payments**. Instead, it offers other important capabilities that reviewers also value, including **Donor Management** (**51%**), **Contribution Tracking** (**48%**), and **Campaign Management** (**44%**). These features help organizations manage donor relationships, track giving activity, and run fundraising efforts more effectively, allowing teams to stay organized and improve donor outreach. Payment Processing 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Campaign Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Event Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Pledge Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track commitments to donate in the future Auction Management Allows businesses to create and manage auctions. Contribution Tracking View donor contribution history, track how much money have been raised over time and measure progress AES Software Suite 12 features ### All Features - Auction Management: Allows businesses to create and manage auctions. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Event Management: Schedule and manage the logistics of activities and other gatherings - Gift Matching Management: Ability to match gifts through the system - Mobile Giving: Ability to make a donation from a mobile device/app - Payment Processing: Accept, record, and reconcile financial transactions - Pledge Management: Track commitments to donate in the future - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Volunteer Management: Manage volunteer information and direct volunteer resources --- Get Advice We can help you find the software with the features you need. Features 4.5 (12) 4.5 Based on 12 reviews ## Pricing Value for money 4.5 (12) Basic $1,995 Per User,Per Year Value for money 4.5 (12) 4.5 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.4 Based on 12 reviews Filter by rating Counts reflect reviews available in this feed. 5(7) 4(4) 3(0) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful DF Director, Foundation Events Director, Foundation Events Used the software for: 3-5 years ### "Improve Your Events with AES" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2020 We have worked with AES since 2013 and we have been extremely satisfied with their product and their personalized customer service. The first year we transitioned from paper bidding to electronic bidding for our gala auction, we saw a 44% increase in revenue from the silent and live auctions and paddle raise. Our registration and check-out processes ran much smoother having everything electronic. The services provided are worth every penny and we would never go back to the way we used to operate! Not only is the experience better for our guests, but it makes our lives so much easier. Pros There are many features I love about the AES software, but the best component has to be the top-notch service we receive from their event managers, \[SENSITIVE CONTENT HIDDEN\]. They are always quick to respond, even though they work on multiple events at once. They have provided guidance on many topics and given recommendations for auctioneers, which has resulted in higher revenue for us. And, they are always present at our events ensuring everything runs smoothly. The AES software is very user friendly and our guests have enjoyed accessing the auction via their phones or the tablets provided by AES. The ability to send text messages to our guests throughout the event with announcements is a major plus. The behind the scenes set up is extremely easy as well. Having access to Auction Conductor allows us to customize everything ourselves and make real time updates quickly. AES is constantly evolving and introducing new tools to enhance the customer and guest experience, which I greatly appreciate. I am thankful they had an online platform we could use when we were forced to move our events from in-person to virtual. The functionality of their event registration site is so much better than the internal platform we use normally, and it easily syncs with Raiser's Edge. I also love the event analysis reports we receive immediately following the close of our events. These reports are useful tools as we develop plan for the future. Cons When we first began working with AES, they did not the ability to notify guests with a text when they had been outbid. While that was a bit disappointing, we still used their services and did not receive any complaints for our event attendees. Over the years, AES has added new features and enhanced their capabilities. They can now send out many types of messages to event attendees. I cannot think of anything else we would need at this point. DC Development Coordinator Development Coordinator Used the software for: 3-5 years ### "Lawrence Hall AES Software Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2020 Lawrence Hall uses AES Software suites about 6 months out of the year for our yearly major event. The software is easy to use for our our donors of all ages from purchases tickets, sponsorships, raffle tickets, or adding names to their guest list. We have had many compliments on the way communications are sent out and the ease of being able to self check-in. I myself appreciate the flexibility of generating post-event reports and especially the helpfulness of the administrators who not only respond promptly to any issue but also offer training when new software products are added or updated. Pros The product was easy to learn and very easy to use. I am the database specialist for my organization and have worked with different CRM software's. AES Software Suite offers a lot of automatic tracking, electronic transferring, and relationship management needed for non-profit events. The system's ability to update the microsite instantaneously is a bonus as it cuts back having to do entry in two different systems. And now as we have moved to a virtual event, being able to encompass the purchasing of tickets, early auction previewing, and viewing the actual event all under one hub makes the crossover from live to virtual much easier. Cons The Auction Conductor has met our needs time and time again, which is why we continue to use them for our event fundraising software. DM Donor Manager Officer Donor Manager Officer Used the software for: Less than 1 year ### "VERY VERY EXPENSIVE PLATFORM" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 January 10, 2025 We are a nonprofit corporation generating close to $3M/year in annual donations. The AES platform is nice but they drastically overcharge to process payments. Pros The platform is user-friendly and provides features we use regularly. Cons The fees they charge to process donations are among the highest we have ever seen. They force you to use their payments processor.....3.9% plus $0.25. A& Advancement & Alumnae Coordinator Advancement & Alumnae Coordinator Used the software for: 3-5 years ### "Wonderful software and great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2020 Pros The interface is easy to use and navigate. We like that we can have different users who can log into the system so committee members can work on the auction when they need to. The customer service is some of the best we have ever experienced. From setting up your auction, at the event and after, the AES team was very professional and helpful. They are able to help us with any issue we are experiencing and also give suggestions on what they have seen work at other client events. Their team at the event is very helpful and will work with our event attendees to assist is any issues they are having. Event wrap up is very seamless with the AES team they are there to help run reports and show us how to make custom reports. Cons We wish we could have multiple pictures of the auction item. PR Principal Principal Used the software for: 3-5 years ### "Just Some Thoughts " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 27, 2020 Always enjoy working with the AES Texas team! Pros Overall the ease of use of the platform. Cons I would love to see a more modern & clean look on the front end of the auction software. The backend of the system works pretty well, but it'd be great to have more capabilities when it comes to photos via size of image and capability to add multiple pictures. I'd also like to see a more robust capability on the front end of the event website platform. Definitely need to include more social media link capabilities, currently system is missing IG. DD Development Director Development Director Used the software for: 1-3 years ### "Happy Customer" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2020 We love working with \[SENSITIVE CONTENT HIDDEN\] and the crew at AES - their customer service is top notch. \[SENSITIVE CONTENT HIDDEN\] helped us through our first virtual event and he did a fabulous job guiding us through our first virtual experience. Pros Once we learned how to use it, I liked the way we were able to display our silent auction items. It was fairly easy to use and the customer support was great. Cons Some of the details seem complicated to non-technical people but once it is explained i.e. how to send out a mass text message or email, etc. it was a little easier. We also had a pretty major glitch during our virtual event - the scrolling donor roll didn't happen. It was our first virtual event so we expect most of the issues to be resolved. DO Director of Development Director of Development Used the software for: 3-5 years ### "Aes REVIEW" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 26, 2020 We have a great representative in \[SENSITIVE CONTENT HIDDEN\], love working with him. Pros Ease of use for our auction and streamlines our ability to close out and our event and get information into our donor database. I like have the info immediately after the event so we know how we did. Cons This year we need to figure out how to make this a covid friendly way to do our events and how to stream like the live events. Need to figure out how to announce names of people giving during the auction, so others are encouraged to give during the live event. This is really important duing 2020. DD Development Director Development Director Used the software for: 3-5 years ### "Highly Recommend AES! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2020 Very happy. Great product, customer service, and professional event employees. Pros I find it’s pretty easy to use, and when I have questions about the software, I always receive a prompt reply and thorough explanation. I think users ( bidders, donors, etc) find it easy to use as well. Cons After not using it for awhile, sometimes it’s tricky to remember where to start when building a page. The titles of some sections/ tabs are somewhat misleading, but, again, I’ve always received help when needed. V& Volunteer & Outreach Coordinator Volunteer & Outreach Coordinator Used the software for: 3-5 years ### "AES Auction & Event Solutions Provides Everything we need for a great event" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2020 Our overall experience has been great. AES has been available for training and support and has been really attentive to our content and what our site looks like before we launch and event. Pros The Categories and ability to publish or unpublish items. Cons Loading pictures always seems a bit time consuming because each files has to be so small. It would be awesome if loaded a picture if the software gave you an option within the site to resize it automatically. Kind of like iphones do when you go to email a picture. ED Executive Director Executive Director Used the software for: 3-5 years ### "AES Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 27, 2020 The team is responsive to feedback and works with us to take care of any needs. They are great at training us on new aspects of the software. Pros The best thing is that they are continually improving their product. We have used for years and it has become easier and now has more capabilties. Cons Entering all the data on each auction item - yet there is no way around this. [View all Reviews](https://www.capterra.com/p/204364/AES-Software-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.