--- title: "SwiftSales Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SwiftSales Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/204413/Swift-Chat/" page_type: "product" language: "en" --- # SwiftSales Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SwiftSales ## What is SwiftSales? SwiftChat is a live chat software program that allows websites to provide customer support through real-time messaging. The software enables users to chat with website visitors, monitor visitor activity, customize the chat interface, and analyze chat data. Key features include offline message support, color and text customization, mobile and desktop support, real-time visitor monitoring, lead capture tools, fast inquiry resolution, automated messages, and more. ## What is SwiftSales used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SwiftSales?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.swiftsales.io/&name=SwiftSales) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SwiftSales 5.0 (2) VS. [### Online Live Chat](https://www.capterra.com/p/140387/Online-Live-Chat/) [4.8 (4)](https://www.capterra.com/p/140387/Online-Live-Chat/#reviews) Starting Price Contact vendor Starting Price $4.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 5.0 (4) Value For Money 5.0 (2) Value For Money 5.0 (3) Customer Service 5.0 (2) Customer Service 4.3 (3) ## SwiftSales alternatives Highest Rated [Click2Magic](https://www.capterra.com/p/266199/Click2Magic/) [5.0 (1)](https://www.capterra.com/p/266199/Click2Magic/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266199/Click2Magic/) [Live Help Messenger](https://www.capterra.com/p/127270/Live-Help-Messenger/) [1.7 (3)](https://www.capterra.com/p/127270/Live-Help-Messenger/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/127270/Live-Help-Messenger/) [TalkJS](https://www.capterra.com/p/166730/TalkJS/) [4.0 (1)](https://www.capterra.com/p/166730/TalkJS/#reviews) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166730/TalkJS/) [Chatway Live Chat](https://www.capterra.com/p/203175/PAYD/) [3.8 (4)](https://www.capterra.com/p/203175/PAYD/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203175/PAYD/) ## FAQs about SwiftSales Overview ### What company size and specific industries is SwiftSales built for? SwiftSales is designed for small to mid-sized businesses and teams in ecommerce, live chat software, and customer support. It fits companies that need tools for online sales and service operations, especially organizations offering digital storefronts, chat-based customer communication, or support workflows. Features and Usability ### What are the key features of SwiftSales? SwiftSales offers CRM and contact management, along with interaction tracking and an activity dashboard for monitoring sales activity. It also includes chat/messaging, autoresponders, canned responses, screen sharing, transcripts/chat history, real-time notifications, real-time analytics, mobile access, and third-party integrations. Integrations ### Which third-party tools and platforms does SwiftSales integrate with? SwiftSales connects natively to Authoritas, HubSpot CRM, PayPal, Stripe, and authorize.net. These integrations cover CRM and payment processing tools, giving SwiftSales connection options across sales, billing, and transaction workflows. Getting Started and Support ### What training and onboarding options does SwiftSales offer? SwiftSales provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for features and steps, and videos provide self-paced viewing for learning the product. Getting Started and Support ### What customer support options does SwiftSales offer? SwiftSales provides 24/7 live rep and chat support. Users can contact support at any time through either channel for help with account or product questions. No reviewer feedback about support quality is available, so response speed, helpfulness, and common frustrations cannot be described here. ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) SwiftSales supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming customer activity, allowing teams to deliver more consistent and timely support. Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Transcripts/Chat History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages SwiftSales 18 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Offline Form: Form to collect visitor contact information when live chat isn't available - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Screen Sharing: Digitally share screen view with others - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic Free/ Per Month Contact Vendor for Pricing It includes: - Live Chat - Sneak Peak Messages - Pin Chat - Chat Transcript - Canned Responses - SwiftBot - AI Responses - Agents - Channels - Active Chats / Visitors - Analytics History Retention - Chat History Retention - CRM Contacts - DIY Onboarding - Email Assistance - Live Chat Help Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Authoritas](https://www.capterra.com/p/144374/Analytics-SEO/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JG Jacob G. PM Information Technology and Services ### "Optimized Customer Support and Tracked Invoicing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2023 SwiftSales has been monumental in helping us provide efficient customer support, manage leads much more efficiently, improve our payment recording, and track our website traffic more effectively. Pros User-friendly dashboard , easy integration ability, large feature set , and efficient customer support. Cons The availability of an audio/call feature could be a bonus point for us, but we would more offer this as a suggestion rather than a dislike/con. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) We used Tidio for a while, but the cost over time became a bit higher than we expected going into it. After doing some research we landed on SwiftSales, the features of which were very similar to Tidio. After trying SwiftSales for a while, we ended up completing the switch fairly quickly as the price for the same feature set was much better and we prefer the user experience of SwiftSales. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reasons for choosing SwiftSales We preferred the larger feature set and more-reasonable pricing packages that SwiftSales offered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Muhammad R. Co-Founder Computer Software ### "Smooth Customer Interactions & Lead Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2023 Pros SwiftSales has significantly improved our operations at TechnBrains through its impressive integrations. Here's what we appreciate the most.SwiftSales seamlessly connects with a wide array of essential tools and platforms. QuickBooks ensures our financial operations run smoothly, while it’s CRM help us automate our lead management and invoicing system. The inclusion of ChatGPT Swiftbot brings a human touch to our customer support, allowing us to engage with each of our visitors timely, and on more personal level. SwiftSales also help us ensure that our financial transactions are secure and seamless with its integrations like PayPal, Authorize.net, and Stripe. Cons Its good has Audio/Video feature and schedule meeting from the chat widget. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.