# Webeyez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Webeyez the right Web Analytics solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204430/Webeyez/reviews --- Webeyez 4.9 (12) [View alternatives](https://www.capterra.com/p/204430/Webeyez/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Webeyez Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julia S. Qa tech lead Computer Software Used the software for: 2+ years ### "Great way to improve response " July 15, 2022 5.0 Easy to achieve the goal, user friendly, performance improvement. Pros Easy to use with great features Provides the results we need Cons I like everything about this software, I’ll be glad for new features that could improve more our daily using. Review Source RK Robert K. Ecommerce Director Apparel & Fashion Used the software for: 1-2 years ### "The best platform for finding the unknown unknowns on our website" August 18, 2023 5.0 Having reviewed a number of other products, Webeyez gave us a really good balanced tool that really helps us to drive our website forward. Pros It is easy to use and to drill down into the website to find things to improve. The goal analytics and performance features are really useful. Cons There is so much within Webeyez that we struggle to use it all. There is some overlap (although not much) with other tools that we use. The lost revenue tracking is sometimes a bit optimistic - but we realise how difficult it is to quantify this. The onsite search and promotion tracking elements are less useful for us (but can see that for others this would be really useful. Alternatives considered [SessionCam](https://www.capterra.com/p/156841/SessionCam/)[Smartlook](https://www.capterra.com/p/164713/Smartlook/)[Noibu](https://www.capterra.com/p/206806/Noibu/)[ClickTale](https://www.capterra.com/p/113270/ClickTale/) Reason for choosing Webeyez We had previously used a number of different session recording tools and had been evaluating some different analytics and error reporting products. Webeyez ticked all the boxes for us. Switched from [SessionCam](https://www.capterra.com/p/156841/SessionCam/) We had previously used a number of different session recording tools and had been evaluating some different analytics and error reporting products. Webeyez ticked all the boxes for us. Review Source DC David C. E-commerce Site Administrator & Database Specialist Furniture Used the software for: 1-2 years ### "Great tool for diagnosing bugs and issues" August 29, 2023 4.0 Overall webeyez has been incredibly helpful, for myself webeyez has been incredibly helpful in diagnosing bugs. With session analytics being able to track a specific set of customers and their interactions makes quick work of troubleshooting bugs. Same with failed calls and goal failures. The real time notifications are great for knowing the site health at anytime. Overall for a site admin, incredible tool for diagnosing bugs and issues users/customers are experiencing. Pros I would say session analytics and failed api call reports are the most impactful features. It is fairly easy to use although not always intuitive. Cons No features missing that come to mind. Sometimes the segmenting on session analytics can be difficult to use and/or has some bugs or gotchas like being case sensitive but not being told. Reports can sometimes also bug out or fail to show. Limited time range too on reports. Would be helpful to have a section of examples or legend to show what the different attributes on the session analytics mean. Review Source WU Wes U. Senior Software Developer Telecommunications Used the software for: 6-12 months ### "A great analytics platform, with competitive features, and excellent customer support!" August 17, 2023 5.0 Great produce, WebEyez assisted us in delivering a reliable, stable and highly usable sign-up application to onboard new customers. Pros \- Excellent customer support with the setup, usage and training of the product- Competitive features, similar to products like FullStory Cons \- API Listener functionality could be more automatic, perhaps by polyfilling/overriding JS APIS that send ajax requests (like window.fetch, window.XmlHttpRequest), and automatically extracting information about the network request and reporting it. Review Source OO Oliver O. Head of Ecommerce & Technology Sporting Goods Used the software for: 2+ years ### "Webeyez Softwarer delivers realtime & impactful insights" September 12, 2023 5.0 Webeyez gives us confidence and high level insights into the performance of our web platforms allowing us to get a clear and detailed understanding of ongoing trading and performance Pros Robust and useful tool that allows us to understand performance of the website and insights into user behaviour in real time, with detailsed tracking, valuable insights and excellent account management Cons Dashboards can be a little dense, defficult to unpick until you get a more detailed handling on the capabilities of the tool. Review Source LB Lior B. Chief of Sales and Marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Webeyez is just the ultimate tool for frictionless eCommerce" September 18, 2023 5.0 Great and easy onbordingOngoing professional supportSaves you moneyCost-effective Best tool out there Pros Easy to implement Easy to useReal time solutionCost-effective Cons Honestly, there is nothing not to like about webeyez Review Source JC Joe C. Head of Digital and Technology - North Western Europ Tobacco Used the software for: 2+ years ### "Revolution" July 15, 2022 5.0 Webeyez has changed how BAT is running our eCommerce. From being reactive to very proactive. By using Webeyez, we can be one step ahead of any potential issues as well as having the insights of our consumers in order to enrich our product roadmap Pros Ease of Deployment and linked consumer & tech behaviour with revenue impact. its goals are spot on and recordings are always helpful when it come to pinpointing the issues. Cons Majority of the features are spot on. Its goals, recordings as well as business dashboards are the most used. In comparison, the tech portion is least used at the moment as support team has another tool in Dynatrace. Least use here doesn't mean its not good though Review Source JP Justin P. Technical Director Marketing and Advertising Used the software for: 6-12 months ### "Customizable tool that can be tailored to your sites goals" September 1, 2023 5.0 it's been great. Onboarding was excellent and customer service is amazing. It's clear the team cares. Pros The ability to create custom goals and track those is what stands apart. You can track specific actions to ensure your site is working as expected. Cons Nothing really. Thus far it's been great. Review Source FF Florina F. CMO Food & Beverages Used the software for: Less than 6 months ### "Webeyez opened my eyes" April 4, 2023 5.0 e-commerce businesses are dealing with so many interruptions that can cause conversion rate decrease with Webeyez it really easy to find the anomaly Pros Time-saving for the tech team, alerts about any problem in the purchase flow Cons I don't know yet, I need to work with the system a bit longer Reason for choosing Webeyez Webeyez provides the professional team with the relevant experience Review Source DS Dave S. CEO Aviation & Aerospace Used the software for: 6-12 months ### "Used Webeyez to alert on critical issues" February 15, 2023 5.0 Used Webeyez to alert on critical issues from 3rd party apps that were hurting sales and also take GA 10 levels higher with detail. Pros Easy to set up, great support (ongoing) and very detailed. Cons Wish there was an analytics solution that had a self fix option Reason for choosing Webeyez Superior at a reasonable price. Clear ROI Review Source TD Teun D. Customer Experience specialist Marketing and Advertising Used the software for: 1-2 years ### "Great for optimizing Conversion rates" July 18, 2022 5.0 Very good, and very helpful customer service. Pros Discovering leaks in the online funnels, so you can instantly improve the revenue. Cons I do not think that there are great disadvantages. Of course, it is a paid tool. But these kind of tools you do not get for free Review Source DR Drew R. Associate Director, Membership Hospital & Health Care Used the software for: 6-12 months ### "Game-changing Insights into Business Analytics" July 22, 2022 5.0 Pros All aspects of the software and customer service have been fantastic. It was easy to integrate, and the implementation support and training was excellent. The automated goal failure alerts, journey videos, and conversion tracking are incredibly useful. Cons There's a little bit of a learning curve with the interface and all of the different functionality, but that's to be expected from a tool that provides you with many different features. Review Source Similar Products Featured ## Related categories [Web Analytics](https://www.capterra.com/web-analytics-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.