# HelpSpace Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HelpSpace Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/204466/HelpSpace

---

# 

 HelpSpace Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

HelpSpace

## What is HelpSpace?

HelpSpace is a German startup providing an easy-to-use and visually appealing helpdesk solution for SMBs. This solution is designed to streamline your customer support processes and enhance your daily customer support. Features: TICKETS for efficient inquiry management, TASKS for internal task management, DOCS for a shared knowledge database, WIDGET for DOCS on your site/app, INTEGRATION options for API/webhooks/Zapier integration. Improve customer support & satisfaction with HelpSpace.

## What is HelpSpace used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 30 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$25

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HelpSpace

4.8 (30)

VS.

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

$25

Other, Per Month

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (30)

Ease Of Use

4.0 (18,100)

Value For Money

5.0 (30)

Value For Money

4.0 (12,789)

Customer Service

4.9 (30)

Customer Service

4.1 (14,021)

## HelpSpace alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/204466/HelpSpace/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Ticket Management

4.6 (10)

90.00% of 10 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Email Management

4.8 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Support Ticket Management

4.9 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Automated Routing

4.7 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

Tickets are automatically assigned to specific agents based on predefined rules

Interaction Tracking

4.5 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Multi-Channel Communication

4.3 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

HelpSpace 88 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Assign issues and tasks based on availability or required skills

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items.

Monitor and track bugs and issues in the system.

The creation of a bug/issue ticket, submitted by a team member, customer or end user

Create and manage digital catalog of products/services with their details, specifications, and price

Track and monitor efficient handling of all changes/transitions

Track changes in laws and regulations and compare previous legislation to current legislation

An itemized to do list that can be edited as tasks are completed

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

The ability to create unique content

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Import and export data to and from software applications

Specify or track the date/time a project, task, etc., is due for completion

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Create, save, and store files

Search for specific words or phrases within a document or database

Managing service requests, incidents, IT issues & support with a ticketing system

Organize, prioritize, and manage incoming communications

Manage and track all disruptions and incidents

Track interaction history by documenting conversations for contacts

Identify and respond to unexpected problems or failures (ie. "negative events")

Record and follow the progress of every issue

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Visualization tool to organize and optimize tasks and track their status at every stage of workflow

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

A repository of previously used/received RFP questions with responses

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Templated responses for responding quickly to recurring support requests

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Ability to handle several projects simultaneously

Allow users to create, edit, and sort multiple notes

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Tools to facilitate the production of information and promote efficiency

Reporting on how each user, task or process has advanced since its initiation

Plan and coordinate all the resources, costs and time needed to execute assignments

Organize and schedule projects

Monitor the progress of projects from start to finish

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Optimize and manage the search engine optimization efforts for a website or digital content

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Split and manage tasks into individual components

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Allow multiple team members to edit and work on the same document

Sample files or documents that could be customized as needed or used as is

Edit text as needed

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

A digital list of items that need to be completed

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.6 (30)

4.6

Based on 30 reviews

## Pricing

Value for money

5.0 (30)

Free Trial

Basic

$25.00

Other,Per Month

Value for money

5.0 (30)

5.0

Based on 30 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Webhook Relay](https://www.capterra.com/p/211469/Webhook-Relay/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (30)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (30)

4.9

Based on 30 reviews

## User reviews

Overall rating

4.8

Based on 30 reviews

Filter by rating

5(24)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JS

Jamie S.

Founder

E-Learning

### "Big fan of Helpspace"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 21, 2025

Pros

I like how helpspace allows us to manage incoming client requests and tickets with ease. It works well with Zapier which helps us to interagte it into the rest of our apps in a multi step process.

Cons

There was not a lot that we did not like with helpspace, its all been great to use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NM

Nick M.

Team Lead Project Management

Marketing and Advertising

### "Helpspace.com shines with its user-friendliness and practical features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 20, 2024

Helpspace.com shines with its user-friendliness and practical features. The knowledge base integration via widgets is especially useful. A suggestion for improvement would be to add more analytics and reporting tools to further optimize customer communication.

Pros

Helpspace.com is a super intuitive ticketing system, perfect for small businesses looking to improve their customer communication. The interface is easy to use and focused on the essentials. Feedback and feature requests are quickly taken up and implemented by the team. With Helpspace, you can easily create and customize knowledge bases. These can be easily shared and integrated into websites, shops, or platforms via widgets. This way, customers can directly find and use FAQs and other information. The software offers many automation options to distribute tickets efficiently, saving time and ensuring quick responses. Overall, Helpspace.com makes customer support simpler and more effective. It's a great choice for small teams that value efficient communication.

Cons

Not the best choice for bigger companies with more than 200 employers due to limited functionalities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EV

Elke V.

Operations and customer succes

Computer Software

### "Great experience with Helpspace"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 10, 2024

Pros

The easiness of use of the tool (good UX) & excellent support

Cons

I would like to have more analytics build in, and not having to use the API for them.

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 17, 2024

Hi Elke, thanks for your review and feedback. Please, can you write us an email what analytics feature you are looking for, then we can take care of it?

FF

Frederik F.

Co-Founder

Real Estate

### "HelpDesk made easy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 19, 2023

Pros

HelpSpace is great if you are looking for a HelpDesk software that is very user friendly and not too bloated. Especially for our Startup this has proven helpful.

Cons

A Sales solution done in the HelpSpace way would be very nice.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 20, 2023

Thank you, Frederik. We will consider adding sales functions to our Task board.

KV

Kris V.

co-founder

Computer Software

### "keep it up!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 8, 2023

We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly) technical helpdesk questions. It's excellent to triage & assign.

Pros

It's simple, inexpesnive & API integrations are rather easy

Cons

The reason why I'm taknig the effort for this review: I think you'd benefit from adding a bit on the "insights/reports" section. I'd like to see trends in amount of tickets we get per user, per tag (is the nature of helpdesk tickets changing?), how much time my agent are taking to tackle tickets (this is a key metric for us: I'd like a max of 10' per ticket, but there's no way for me to monitor this). I know some are spending too much time on support but I have no metric to demonstrate this and to incentivce them.The time between opening & closing tickets is useful, but not super critical. I much more like time spent per ticket (should be possible somehow to track, I think)

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

We've used Zendesk before which is similar, but much more expeonsive and too complex. Also, it's very easy to integrate additional user-information based on the e-mail adress of the ticket coming in. that really is a big plus of your application.

Reasons for choosing HelpSpace

mostly because:1. simplicity in combination with low cost2. easy integration possibilities with API

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 11, 2023

Hi Kris, we appreciate your review and feedback. We will keep it up and work hard on HelpSpace to improve it.

DB

David B.

President

Media Production

### "In a world of support desk tools that are complicated, HelpSpace just works great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 12, 2023

It's been a pleasure to see a young company consistently get things right and become a leading provider. We bet on the right solution and it's working for us!

Pros

I'm big on custom branded experiences and this means our service desk is part of our brand domains. Quick and simple setup and the emails and notifications all make us look sharp. I've used a dozen other tools that never just worked including open source tools that might work for a while but always break. Year after year, this desk pings us for any support request for the product line we tied this into.

Cons

Quickly lookup past history of tickets. They keep the interface super clean but sometimes getting to the old ticket needs to be at your fingertips too.

Switched from

[FreeScout](https://www.capterra.com/p/208727/FreeScout/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LD

Lukasz D.

CEO

Health, Wellness and Fitness

### "Neat simple and effective ticket management system with great support team!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 14, 2023

Very satisfactory - been very reliable and this is the key!

Pros

Pleasant Design and Being able to help with its translation.

Cons

Some rigidity and lack of implementation of features available elsewhere.

Switched from

[FreeScout](https://www.capterra.com/p/208727/FreeScout/)

Freescout was free, so very cool... but constantly letting us down - and when we were moving the site, the emails were getting lost.

Reasons for choosing HelpSpace

Helpspace's team was superhelpful to begin with and they agreed for me to translate it into my language.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AY

Ashley Y.

Founder / CEO

Retail

### "An amazing helpdesk that is beautifully designed!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 1, 2022

While looking for a suitable helpdesk solution for my startup I compared all the big named providers, all of which provide free plans for startups but restrict certain features that are important. After approaching HelpSpace and getting a response within minutes I was setup and ready to go. As I've already said it's a beautifully designed product that works incredibly well. So, if you are looking for a helpdesk or are looking to move...check them out!

Pros

I love how well made this helpdesk is, it's clear and super easy to use. Setup took me less than 5 minutes with very clear instructions and great customer service. I've not been using it long and already I'm a big fan.

Cons

None - I've looked and cannot find any cons to this amazing software.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Reasons for choosing HelpSpace

Great customer service that responds within minutes and a great product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Solopreneur

Information Technology and Services

### "My Honest Review for HelpSpace"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

July 15, 2022

It works for basic support business

Pros

Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents.

Cons

I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work

Alternatives considered

[ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/)

Reasons for choosing HelpSpace

I can say that ThirveDesk has more robust features and the founders is taking it to Unicorn SaaS if they listen carefully to every reasonable use case of their customers without neglecting any.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Max W.

CFO

Marketing and Advertising

### "HelpSpace is an excellent all-in-one solution that will handle all of your customer support needs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 5, 2022

HelpSpace truly helped with solving these problems in our company: Hosting our technical help document. Creating Help centers and hubs for our saas products. Managing all of our support emails all in one dashboard. Making our company support experience seamless.

Pros

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!

Cons

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

Switched from

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/204466/HelpSpace/reviews/)

Popular comparisons

[Salesforce Sales Cloud vs HelpSpace](https://www.capterra.com/compare/61368-204466/Salesforce-vs-HelpSpace) 

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