# HelpSpace Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelpSpace the right Help Desk solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204466/HelpSpace/reviews --- HelpSpace 4.8 (30) [View alternatives](https://www.capterra.com/p/204466/HelpSpace/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HelpSpace Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews DB David B PresidentMedia Production, 11 - 50 employeesUsed the software for: More than 2 years. “I'm big on custom branded experiences and this means our service desk is part of our brand domains. “ May 12, 2023 ED Enkhbat D CEOE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “The only issue for some users - It's new and needs more integrations.“ January 30, 2021 Max W CFOMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!.“ May 5, 2022 Max W CFOMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Making our company support experience seamless.“ May 5, 2022 VG Vivek G ManagerGraphic Design, 2 - 10 employeesUsed the software for: Less than 6 months. “Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. If UI and UX means anything to you just get this.“ January 8, 2021 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Max W. CFO Marketing and Advertising Used the software for: 1-2 years ### "HelpSpace is an excellent all-in-one solution that will handle all of your customer support needs" May 5, 2022 5.0 HelpSpace truly helped with solving these problems in our company: Hosting our technical help document. Creating Help centers and hubs for our saas products. Managing all of our support emails all in one dashboard. Making our company support experience seamless. Pros HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough! Cons I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps. Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Review Source KV Kris V. co-founder Computer Software Used the software for: 6-12 months ### "keep it up!" September 8, 2023 4.0 We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly) technical helpdesk questions. It's excellent to triage & assign. Pros It's simple, inexpesnive & API integrations are rather easy Cons The reason why I'm taknig the effort for this review: I think you'd benefit from adding a bit on the "insights/reports" section. I'd like to see trends in amount of tickets we get per user, per tag (is the nature of helpdesk tickets changing?), how much time my agent are taking to tackle tickets (this is a key metric for us: I'd like a max of 10' per ticket, but there's no way for me to monitor this). I know some are spending too much time on support but I have no metric to demonstrate this and to incentivce them.The time between opening & closing tickets is useful, but not super critical. I much more like time spent per ticket (should be possible somehow to track, I think) Reason for choosing HelpSpace mostly because:1. simplicity in combination with low cost2. easy integration possibilities with API Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We've used Zendesk before which is similar, but much more expeonsive and too complex. Also, it's very easy to integrate additional user-information based on the e-mail adress of the ticket coming in. that really is a big plus of your application. Review Source Response from HelpSpace September 11, 2023 Hi Kris, we appreciate your review and feedback. We will keep it up and work hard on HelpSpace to improve it. EB Etienne B. Co-owner Financial Services Used the software for: 6-12 months ### "Value for money" January 28, 2022 4.0 Quick and simple. Very affordable. Pros Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software. Cons Helpspace does sometimes lacks features or professional UX that more advanced (and more expensive software) has. But for starting companies is a great choice. Reason for choosing HelpSpace Value for money Review Source VR Verified Reviewer Creator Design Used the software for: Less than 6 months ### "A beautifully simple customer support system " February 17, 2021 5.0 Pros HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each. As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck. Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button. Cons Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpSpace I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well. Review Source MK Mario K. Full-Service Design & Marketing-Agentur Marketing and Advertising Used the software for: Less than 6 months ### "A helpdesk-platform-dream come true" January 14, 2021 5.0 If you search for a helpdesk platform that is really easy to use and fast and - most importantly clearly arranged I can tell you: You found it. There are so many different options out there, but most are either cluttered with buttons and text or seem unfinished. Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast. And nowadays - especially in marketing - timing is key ;) Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog. Documentation is your digital manual for products or services, Help Center is your knowledge base and Blog is ... well a blog. All load very fast, look really professional and work extremely great. I had nearly no learning curve for my team as they found every option very fast. CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. (Especially for the price!) They have an amazing support and development team so I'm sure they will amaze us in every single way in the future. It's not a huge set of unfinished tools which look and feel unfinished but the preferable less functions work great and are rock-solid. I'll rely my own and my clients businesses on them. And that's helpspace. Pros • Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking Cons • No direct message / Chat Now - feature (but that's on top of the roadmap) https://supportcenter.helpspace.com/article/148/roadmap • Some minor graphics glitches (e.g. headline line break in blog module) that are all fixed in no-time (had more but sent them a message two days ago and yesterday they were already fixed) • No option to select custom main color (for branding) - but that's not really important • Local german translation not 100% ready (but that's no problem as we mostly have international clients) Reason for choosing HelpSpace I tried it and I knew I don't have to look any further as this is what I need and want. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) I received much spam through the contact form (over 200 tickets a day) which I had to delete do manually. Also it was a bit cluttered imho. Maybe also it had too many features. Setup took also about thrice the time (in comparison to Helpspace) The public view of the FAQbase feels outdated. Review Source LD Lukasz D. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Neat simple and effective ticket management system with great support team!" January 14, 2023 4.0 Very satisfactory - been very reliable and this is the key! Pros Pleasant Design and Being able to help with its translation. Cons Some rigidity and lack of implementation of features available elsewhere. Reason for choosing HelpSpace Helpspace's team was superhelpful to begin with and they agreed for me to translate it into my language. Switched from [FreeScout](https://www.capterra.com/p/208727/FreeScout/) Freescout was free, so very cool... but constantly letting us down - and when we were moving the site, the emails were getting lost. Review Source GM Gaurabh M. Chief Product Officer Information Technology and Services Used the software for: Less than 6 months ### "A well thought out purpose-built product " March 3, 2021 4.0 I have been pleasantly surprised by it. I absolutely love that while it has all the features I need, it is very simple. Pros Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature. Cons At the moment, I haven't found anything that I don't like. However if there is one thing I would like to request, it would be to make every feature with a responsive layout so I can easily edit even my documentation on my mobile device. (currently the ticketing feature is responsive and works well on the mobile) Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpSpace The focused features that we needed. The simplicity. The cost. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom is too bloated and their pricing isn't reasonable for companies like ours. Review Source AY Ashley Y. Founder / CEO Retail Used the software for: Less than 6 months ### "An amazing helpdesk that is beautifully designed!" November 1, 2022 5.0 While looking for a suitable helpdesk solution for my startup I compared all the big named providers, all of which provide free plans for startups but restrict certain features that are important. After approaching HelpSpace and getting a response within minutes I was setup and ready to go. As I've already said it's a beautifully designed product that works incredibly well. So, if you are looking for a helpdesk or are looking to move...check them out! Pros I love how well made this helpdesk is, it's clear and super easy to use. Setup took me less than 5 minutes with very clear instructions and great customer service. I've not been using it long and already I'm a big fan. Cons None - I've looked and cannot find any cons to this amazing software. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing HelpSpace Great customer service that responds within minutes and a great product. Review Source Gerardo M. Company Owner Marketing and Advertising Used the software for: 6-12 months ### "Excellent product, easy to use and bug free" February 16, 2022 5.0 I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better. Pros I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software. Cons I would really like to see the option to add tasks. I am looking forward to seeing how they will incorporate tasks into the ticketing system but I am confident that it will be very well developed. Personally, it is the only functionality that is missing. I also think that the reports could be a little more complete. Perhaps to be able to see the information by company and not by user. Review Source Eric B. Founder Consumer Goods Used the software for: 6-12 months ### "My best support solution for my company" February 16, 2022 5.0 Pros Everything is easy to setup. From users to workspace to agents. The widget is easy to customise. For me this solution is so easy and powerfull that i is now my favourite solution to offer support to my clients. Cons It would be good to centralise all social media channels and receive messages in helpspace. Review Source JS Jamie S. Founder E-Learning Used the software for: 2+ years ### "Big fan of Helpspace" February 21, 2025 5.0 Pros I like how helpspace allows us to manage incoming client requests and tickets with ease. It works well with Zapier which helps us to interagte it into the rest of our apps in a multi step process. Cons There was not a lot that we did not like with helpspace, its all been great to use. Review Source NM Nick M. Team Lead Project Management Marketing and Advertising Used the software for: 6-12 months ### "Helpspace.com shines with its user-friendliness and practical features" June 20, 2024 5.0 Helpspace.com shines with its user-friendliness and practical features. The knowledge base integration via widgets is especially useful. A suggestion for improvement would be to add more analytics and reporting tools to further optimize customer communication. Pros Helpspace.com is a super intuitive ticketing system, perfect for small businesses looking to improve their customer communication. The interface is easy to use and focused on the essentials. Feedback and feature requests are quickly taken up and implemented by the team. With Helpspace, you can easily create and customize knowledge bases. These can be easily shared and integrated into websites, shops, or platforms via widgets. This way, customers can directly find and use FAQs and other information. The software offers many automation options to distribute tickets efficiently, saving time and ensuring quick responses. Overall, Helpspace.com makes customer support simpler and more effective. It's a great choice for small teams that value efficient communication. Cons Not the best choice for bigger companies with more than 200 employers due to limited functionalities. Review Source DB David B. President Media Production Used the software for: 2+ years ### "In a world of support desk tools that are complicated, HelpSpace just works great!" May 12, 2023 5.0 It's been a pleasure to see a young company consistently get things right and become a leading provider. We bet on the right solution and it's working for us! Pros I'm big on custom branded experiences and this means our service desk is part of our brand domains. Quick and simple setup and the emails and notifications all make us look sharp. I've used a dozen other tools that never just worked including open source tools that might work for a while but always break. Year after year, this desk pings us for any support request for the product line we tied this into. Cons Quickly lookup past history of tickets. They keep the interface super clean but sometimes getting to the old ticket needs to be at your fingertips too. Review Source EV Elke V. Operations and customer succes Computer Software Used the software for: 6-12 months ### "Great experience with Helpspace" April 10, 2024 5.0 Pros The easiness of use of the tool (good UX) & excellent support Cons I would like to have more analytics build in, and not having to use the API for them. Review Source Response from HelpSpace April 17, 2024 Hi Elke, thanks for your review and feedback. Please, can you write us an email what analytics feature you are looking for, then we can take care of it? FF Frederik F. Co-Founder Real Estate Used the software for: 6-12 months ### "HelpDesk made easy" November 19, 2023 5.0 Pros HelpSpace is great if you are looking for a HelpDesk software that is very user friendly and not too bloated. Especially for our Startup this has proven helpful. Cons A Sales solution done in the HelpSpace way would be very nice. Review Source Response from HelpSpace November 20, 2023 Thank you, Frederik. We will consider adding sales functions to our Task board. VR Verified Reviewer Solopreneur Information Technology and Services Used the software for: 1-2 years ### "My Honest Review for HelpSpace" July 15, 2022 4.0 It works for basic support business Pros Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents. Cons I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work Alternatives considered [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) Reason for choosing HelpSpace I can say that ThirveDesk has more robust features and the founders is taking it to Unicorn SaaS if they listen carefully to every reasonable use case of their customers without neglecting any. Review Source VG Vivek G. Manager Graphic Design Used the software for: Less than 6 months ### "A beautiful Customer Support solution for dummies." January 8, 2021 5.0 Exceptional Customer Care and a team who is open to feedback is a key factor for me to recommend HelpSpace. A good start, beautiful UI/UX, easy to navigate front and back end and a easy to reach and responsive support team, if you are looking for this you can't go wrong with Helpspace. This has potential to be among big player in next few years. Pros Customer care and Help desk solutions should be simple to use. Servicing client is a tough task and a software should make you life easier and this is exactly what HelpSpace does. This too with a beautiful and well thought out UI. Everything is self explanatory and exactly where it should be. Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. If UI and UX means anything to you just get this. Cons There are small bugs and issues here and there but this is understandable as this is still a growing product. One time I faced a 503 error on my help page while setting it up. I emailed support regarding this and my issue was resolved within 20 minutes. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing HelpSpace Lower Cost, Better UI and UX. Review Source DM David M. Director Information Technology and Services Used the software for: Less than 6 months ### "Slick EU based alternative to HelpScout" February 7, 2022 5.0 Straightforward to setup and has been reliable so far. Pros EU based servers / GDPR compliant. The product has a decent polished UI that's easy for non-technical support agents to use. Given the price it's tremendous value. Cons At the time of writing it's a fairly new piece of software so it would be unfair to criticise a lack of advanced features. It appears that an intercom style "Chat" widget and more advanced "rules" are on the roadmap. Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Helpscout appears to have received little development attention over the last few years. I'm not a fan of the chat widget, and I reported to them some time ago that it was possible for people to tamper with the custom variables passed to it but the concerns were dismissed at the time. Taking a quick look at their docs now it still seems like they are only hashing the email address and nothing else. Review Source SH Sarah H. Support Staffing and Recruiting Used the software for: Less than 6 months ### "Hooray for Helpspace!" May 19, 2020 4.0 Pros HelpSpace really has simplified our inbox clutter and streamlined our communication with our clients. It's easy to use interface makes it simple for our team to collaborate and assign tickets so we don't double up on any responses. Their new Docs feature is really great as well. Now we can keep all our support in one place with a thorough knowledge base for our clients to access; although as a design freak, I'd love to have a few more options to make it look prettier, such as the ability to add icons to my categories. But the functionality works well. Helpspace's support is very responsive - if you have questions, you are always covered with their amazing support team and they happily include valid suggestions into their roadmap. Overall, we are very, very happy with helpspace! Cons I struggle to use the search function to locate old tickets or previous communications that I've had with clients - which is something we have to do often. Some room for improvement here, but their support team have been transparent about this already being on their radar and more advanced features are coming soon, which I look forward to seeing. Review Source SD Slava D. President Director Information Technology and Services Used the software for: 6-12 months ### "Just what we needed, great results!" January 11, 2021 5.0 This is what we were looking for with our small team of multi task users. Task assignment is working great. Teams, folders - it's awesome! Pros Customer support is great. Software is very simple to use, you can connect with emails in a minute. It's very intuitive and simple. Cons There might be very minor cons that most of startup has in the beginning, but it should be sorted soon with good support. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review Source DC Diogo C. Founder / Engineer Internet Used the software for: Less than 6 months ### "Amazing Simplicity and Functionality" January 13, 2021 5.0 Great experience, I had a few setup issues initially and the \[SENSITIVE CONTENT HIDDEN\] himself solve me the problem in less then 30 minutes. Pros This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the "site" for a knowledge base functionality is a must and it correlates with the agent taking the cases! Awesome, the support is excellent!! Cons More integrations like whatsapp would be great and I know they have some under they roadmap Reason for choosing HelpSpace The support the product speed, I saw no glitches at all Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Simplicity and "omnichannel" inbox Review Source CN Cyril N. CEO Internet Used the software for: 6-12 months ### "Nice customer support" May 20, 2020 5.0 Pros Helpspace is very nice and agreeable to use, with a great user interface. The team is really great, responds very quickly, and is open to suggestions, which is nice. Helpspace works great for my use case! Cons Nothing much. The view between "Assigned" and "Mine" could be merged into one, but that's just more an opinion than a con :) Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom was too expensive. Review Source Eric J. Gérant Internet Used the software for: Less than 6 months ### "Finally a simple ticket system that covers the essentials we need" January 16, 2021 5.0 Pros Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful: for example the rules in beta (if that does that). Truly an efficient ticketing system for small businesses. This saas gets to the point and does it well. Cons Channels (emails) plans could be adapted when when several mails are used for the same service. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review Source CC Clayton C. Founder Internet Used the software for: Less than 6 months ### "So far I'm so impressed!" January 22, 2021 5.0 Amazing interface and bug free solution for email support and help docs. Pros HelpSpace has been amazing to use so far. It is really easy to set up and navigate. It has a very user friendly user interface and so far I've found zero bugs. I really like the ticketing system and in particular that when you respond to a ticket HelpSpace automatically marks the ticket as "waiting". I'm really happy with the design options that let you match your brand on your hosted help site. The doc editor is great and bug free as well. The ticket rules are really powerful as well. Cons The doc editor is simple and could use a few more widgets but they are already working on improving that. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing HelpSpace Interface and price. Review Source Niloy S. Founder Information Technology and Services Used the software for: Less than 6 months ### "HelpSpace has almost everything is need for provide cool support the customers" January 6, 2021 5.0 Pros I can manage 3 email channels from one 1 portal which is very good for me. also, HelpSpace provides documentation sites which is really a time saver. Cons Recently HelpSpace added the Trash tab feature for delete messages which is very good if somehow anyone deletes tickets also the custom rules is very useful to assign the tickets to particular teams or agents Review Source Similar Products Featured