# Page 2 | HelpSpace Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is HelpSpace the right Help Desk solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204466/HelpSpace/reviews

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HelpSpace

4.8 (30)

[View alternatives](https://www.capterra.com/p/204466/HelpSpace/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of HelpSpace

## Showing most helpful reviews

Showing 26-30 of 30 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SG

Seth G.  
RCIC  
Legal Services  
Used the software for: Less than 6 months

### "A smooth experience"

February 15, 2021

5.0

Pros

The way HelpSpace is laid out makes it very easy to understand. You can get to the section where you want to go in only a few clicks. I am able to use my own email and logo. I can create knowledge base using my own domain and choose from 3 styles (blog, documentation or Help-Center) - it is fast loading too! The analytics feature really gives a whole picture of how your support service is doing - no ticket falls through the cracks. The features are too many to mention but they are all super useful.

Cons

There is a help widget feature that has recently been added and I would have loved for it to also send an automatic confirmation to the user who submits the form. As this widget is still very new, maybe it is in the works.

Review Source

GN

Giulio N.  
Owner  
Computer Games  
Used the software for: Less than 6 months

### "Communicate effectively with HelpSpace - very good helpdesk tool"

May 19, 2020

5.0

HelpSpace helps to communicate easily with customers. You get order through the ticket function and customers can help themselves through knowledge base. Although the company is young, there are already plenty of functions. I am very satisfied and can recommend the tool to everyone.

Pros

Easy to use, many features and support that listens to customers. New features are released often, bugs are fixed quickly. The interface is very fluid and modern.

Cons

No real negative aspects, but a few basic functions are still missing, which will be added according to support.

Reason for choosing HelpSpace

The support is very friendly and the prices are excellent.

Review Source

Response from HelpSpace

May 21, 2020

Thank you, Giulio! Your feedback is very appreciated.

VO

Volkan O.  
Founder  
Computer Software  
Used the software for: Less than 6 months

### "Beautiful, functional and helpful"

January 23, 2021

5.0

I shared my needs with them and they quickly update the product. The product works correctly, I haven't seen any bugs. It simply does the job.

Pros

I love the product's simplicity and at the same time doing everything for us. They have a great team, they're really helpful and fast. The product is beautiful. There is a combination here, it has the functionality you need.

Cons

It's a new product, they need to work on different things but it's a natural path. There is no cons.

Review Source

IĐ

Ivan Đ.  
Developer  
Internet  
Used the software for: Less than 6 months

### "Clean UX, simple product to use and set up."

January 28, 2021

5.0

It helps me to stay connected with my customers, and to keep track of all issues in an organized way.

Pros

The setup process was step by step, and it was very helpful to see what is wrong with email setup. The product itself is very easy to use, intuitive and has a very clean UX. At the same time, it offers a lot of options like: - documentation web site - contact widget integrated with documentation - Rules to assign an agent, add a tag, or set status automatically I would recommend this tool for any startup or saas company.

Cons

I have no complaints so far. This tool met all requirements I had.

Alternatives considered

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing HelpSpace

Yes.

Review Source

ED

Enkhbat D.  
CEO  
E-Learning  
Used the software for: Less than 6 months

### "Very clean UI and just works"

January 30, 2021

5.0

Pros

Easy setup. Clean and simple UI, which we very liked.

Cons

Nothing. The only issue for some users - It's new and needs more integrations.

Review Source

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