--- title: "Wazo Enterprise Unified Communication Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Wazo Enterprise Unified Communication Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/204491/Wazo-Enterprise-Unified-Communication/" page_type: "product" language: "en" --- # Wazo Enterprise Unified Communication Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Wazo Enterprise Unified Communication ## What is Wazo Enterprise Unified Communication? Designed to help operators and service providers address the SMBs unified communication market & use cases. Enterprise Unified Communication is a suite of applications that enables collaboration, mobility, and remote work. You can leverage voice, video & instant messaging features through our Web, Desktop & Mobile applications. ## What is Wazo Enterprise Unified Communication used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$1 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wazo Enterprise Unified Communication?[Manage this product listing](https://www.g2.com/products/wazo/claim_requests/new?auto=true) ## Wazo Enterprise Unified Communication Overview Updated September 2026 AI summary Wazo Enterprise Unified Communication provides midsize and small businesses with tools for unified communications, supporting call routing, chat and messaging, and multi-user collaboration. Optional capabilities like call recording and voice mail extend its functionality. The platform is accessible across a wide range of devices and operating systems, including cloud, web, desktop, and mobile deployments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wazo Enterprise Unified Communication 0.0 VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price CA$1 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (209) Value For Money 0.0 (0) Value For Money 4.2 (204) Customer Service 0.0 (0) Customer Service 4.6 (205) ## Wazo Enterprise Unified Communication alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) ## FAQs about Wazo Enterprise Unified Communication Overview ### What company size and specific industries is Wazo Enterprise Unified Communication built for? Wazo Enterprise Unified Communication is designed for operators and service providers that support corporate communication needs. It is built for organizations serving business communications use cases rather than a specific industry, making it most relevant to telecom providers and communication service companies working with corporate clients. Features and Usability ### What are the key features of Wazo Enterprise Unified Communication? Wazo Enterprise Unified Communication offers call recording, call routing, chat and messaging, mobile access, multi-user collaboration, and voice mail. These core features cover call handling, internal communication, remote access from mobile devices, and team-based communication management within a unified communication setup. Getting Started and Support ### What training and onboarding options does Wazo Enterprise Unified Communication offer? Wazo Enterprise Unified Communication provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material for self-paced review of features, setup steps, and product details. Getting Started and Support ### What customer support options does Wazo Enterprise Unified Communication offer? Wazo Enterprise Unified Communication provides 24/7 live rep and chat support. Without reviewer feedback on support experiences, no reliable claim can be made about response speed, agent helpfulness, or common frustrations. The available channels are limited to direct assistance through live representatives and chat. ## Features AI summary Based on 1,147 Cloud Communication Platform reviews Not all Unified Communications products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) Wazo Enterprise Unified Communication supports **Mobile Access**, which helps teams stay connected and manage communications while working away from their desks. However, it does not include **Alerts/Notifications** or **Screen Sharing**. Instead, it offers **Chat/Messaging** (**61%**), a feature that still gives teams a direct way to communicate quickly and keep conversations in one place, helping businesses maintain responsiveness and day-to-day coordination. Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Chat/Messaging Communicate using direct chat or messages within the system Mobile Access Access software remotely via mobile devices Multi-User Collaboration Two-way actions and communication between multiple users in real time Voice Mail Computer-based system that allows users to send and receive voice messages Wazo Enterprise Unified Communication 6 features ### All Features - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Basic CA$1.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.