--- title: "2way Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 2way Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/204498/2way/" page_type: "product" language: "en" --- # 2way Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 2way ## What is 2way? 2way is the simple chat solution that helps you to lead a powerful, truly two-way conversation with customers through the interface they find the most convenient. Integrate 2way with your LiveChat to receive and reply to text messages from different channels (SMS, WhatsApp) in LiveChat app. The canned response, CRM integrations, automation, role management - all LiveChat features you love also work with 2way integration. Now you can talk to your customers just like a friend, at the right time. ## What is 2way used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 2way?[Manage this product listing](https://www.g2.com/products/2way-app/claim_requests/new?auto=true) ## 2way Overview Updated September 2026 AI summary 2way is a cloud-based SMS marketing solution for businesses of all sizes, providing tools for mass texting, 2-way messaging, and contact management. It enables message personalization, mobile coupons, QR code integration, and link shortening to support targeted outreach. With native LiveChat integration and multiple support channels, 2way focuses on efficient customer communication and campaign management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 2way 5.0 (2) VS. [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting Price $1 Per Feature, Per Month Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (652) Value For Money 5.0 (2) Value For Money 4.2 (619) Customer Service 4.5 (2) Customer Service 4.3 (591) ## 2way alternatives [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (652)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [Clearstream](https://www.capterra.com/p/158103/Clearstream/) [4.8 (696)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158103/Clearstream/) ## FAQs about 2way Overview ### What company size and specific industries is 2way built for? 2way is designed for businesses of any size and across any industry that need to localize their messaging for global audiences. It is especially suited to brands focused on reaching customers effectively in different markets rather than organizations tied to a specific sector. Features and Usability ### What are the key features of 2way? 2way offers SMS Messaging and Bulk SMS for sending mass texts, plus 2-Way Messaging for ongoing contact replies. It also includes Contact Management, MMS, Message Personalization, Mobile Coupons, Link Shortening, and QR Codes for managing and tracking text-based outreach. Integrations ### Which third-party tools and platforms does 2way integrate with? 2way connects natively to LiveChat. Getting Started and Support ### What training and onboarding options does 2way offer? 2way provides live online training and documentation. Live online sessions support guided setup and Q&A with a trainer, while documentation offers written reference material for self-paced learning and review of product features and setup steps. Getting Started and Support ### What customer support options does 2way offer? 2way offers email/help desk, FAQ/forum, and chat support. It provides these channels for users who need direct help or self-service guidance. No reviewer feedback about support quality is available, so customer experience details such as response time or helpfulness cannot be summarized. ## Features AI summary Based on 3,882 SMS Marketing reviews Not all SMS Marketing products cover every feature buyers care about most. Here is what Capterra reviewers identify as essential when choosing a solution: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) 2way includes **SMS Messaging** and **Mass Texting**, giving businesses a direct way to send timely messages and reach large contact lists at once. However, it does not include **Campaign Scheduling**. With **SMS Messaging** and **Mass Texting**, teams can communicate quickly, send promotions or updates at scale, and keep outreach organized across broad audiences, helping businesses maintain consistent customer communication and respond faster to campaign needs. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Bulk SMS Provides templates for mass mobile messaging campaigns Contact Management Manage, organize, and store contact information Link Shortening Shorten long links into custom or branded links Mass Texting Send messages to multiple subscribers at the same time Message Personalization Personalize text messages using templates and custom fields 2way 10 features Send and receive text messages to communicate with clients or prospects in real-time Provides templates for mass mobile messaging campaigns Manage, organize, and store contact information Shorten long links into custom or branded links Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Electronic coupons delivered to a mobile device that can be exchanged for a discount Matrix barcode that stores information Send messages via SMS Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic $1.00 Per Feature,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ LiveChat](https://www.capterra.com/p/62194/LiveChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LC Lukasz C. Business Unit Manager Telecommunications ### "Great tool for customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 19, 2021 Thanks to using the services of this company, our communication is smooth, because the SMS messages we send in bulk arrive instantaneously to recipients Pros The company's offer was selected mainly due to the high level of service quality and security guarantee. Noteworthy is the technical department, helpful both for the stage of service implementation, as well as during its implementation. Cons It's hard to find a similar tool, so there are no disadvantages Reasons for choosing 2way Price, difficulty in setting up, functionality Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2021 Thank you very much! We appreciate the opinion, especially from such a huge company. RC Rodo C. Manager Consumer Services ### "Definitely a Game Changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2021 Overall I am very happy with the service! It's easy to use, incredibly affordable, and the customer support is very hands-on and responsive when issues arise. Pros This program was very easy to set up and being using right away! Just a few simple steps to select a phone number from a list, then head over to selecting a plan (which is just as simple) and voila! Cons During the free trial I was bothered by the fact that you couldn't see the texts that you sent unless there was already an on ongoing conversation, but I brought it up and was addressed within a couple of weeks so that's not longer an issue! I would like to be able to block phone numbers from the application when spam or unwanted clients contact us. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing 2way The biggest factor was the price, we did sacrifice not being able to use a pre-existing phone number and had to use a randomly generated one, but the fact that they are still given a local area code made it a good compromise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2021 Thank you for your opinion. It's useful to improve our service and product. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.