# Page 2 | Acronis Cyber Protect Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Acronis Cyber Protect Cloud the right Managed Service Providers (MSP) solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/reviews

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Acronis Cyber Protect Cloud

4.1 (77)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 4th, 2026

# Page 2 - Reviews of Acronis Cyber Protect Cloud

## Showing most helpful reviews

Showing 26-50 of 77 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

James M.  
Director  
Internet  
Used the software for: 2+ years

### "No longer fit for purpose"

November 29, 2022

1.0

Initially it was great but the service is no longer fit for purpose. Support is non existent and the product doesn't work.

Pros

The solution used to be great but over the last year or two the service has got steadily worse.

Cons

We were using the service to backup servers, Microsoft 365 and desktop machines. The Acronis agent made two virtual servers unable to boot. The support was non existent and we spent a week diagnosing and working out the cause was the agent software. In this time we also tried to restore one of the servers but this also failed so we have moved away from Acronis as the solution can't be relied on in an emergency.It takes days for the support team to respond to tickets and when you have a server down as a result of their product this is not acceptable. They never solved the issue with the agent, didn't even get close in the 2+ weeks of back and forth with the support team which amounted to 4 or 5 responses in that time.

Review Source

Response from Acronis

January 17, 2023

Hello and thank you for providing your feedback. Your experience stands out to us as both the quality of Acronis support and products is among the things on which we pride ourselves. Would you clarify whether you received direct support from Acronis or from a 3rd-party? If direct – please provide the number of your Acronis Support ticket so that we can review with the team's directors.

BH

Bart H.  
Sr Accountmanager  
Information Technology and Services  
Used the software for: 2+ years

### "Acronis, more than backup"

October 22, 2022

5.0

As complete solution, very easy to use. It protects the endpoint for virus and ransom ware proactive, but also backups & dr works good!

Pros

The complete featurelist is great, it's not a backup tool anymore! It's a complete solution and works fine. The endpoint protection is also a good add on. Backup and DR works also fine and very easy!

Cons

Nothing, also still happy with this software

Review Source

RK

Ru K.  
IT Support  
Food & Beverages  
Used the software for: 2+ years

### "Good Backup Program, but constantly loses connection to server."

January 11, 2023

4.0

Pros

The program backup with Full Backup, Chain Backup, Differential Backup, and Incremental Backup.You can choose which files and/or folders.

Cons

We use this program for laptops to backup on NAS, but the program loses connection to backup location if the laptop is outside of the office for too long (usually a month or so).In that case, we (support team) need to talk to the user to set the Acronis setting again...

Review Source

Derek I.  
vCIO & Founder  
Information Technology and Services  
Used the software for: 2+ years

### "3-2-1 Backup is not optional for self-employed"

October 3, 2018

5.0

I have Acronis installed on 5 devices: 2 smartphones, 1 desktop, and 2 laptops. which is perfect for me, my business, and personal backups. great product for self-employed!

Pros

Acronis has always been an industry standard with imaging and ease of use. I have been using a version of the product since 2005! Software has a small footprint, easy to install, easy to use, and it just works.

Cons

Pricing over the years has varied, and when the Acronis Cloud product first came out, it was unlimited storage, and the following year, it was discontinued and storage costs drove the pricing. I get it about storage, but also dislike the fact that I have to maintain the software, storage, files ect versus the set-it-and-forget-it capability I had gotten used to.

Review Source

Dan G.  
Chief Operating Officer, and HIPAA Privacy Officer  
Information Technology and Services  
Used the software for: 2+ years

### "The partner of ours that drives the most growth"

November 7, 2019

5.0

Disaster recovery, ransomware protection, and sleep at night.

Pros

Acronis delivers backup and disaster recovery services that span from simple local backups, to encrypted, virtualizable backups both locally and to the cloud. Support is very good. Acronis comes out with new disaster recovery solutions that are affordable for our clients fairly regularly. Backup and disaster recovery, through Acronis, has driven quite a bit of growth over the past several years.

Cons

The website requires a lot of clicks, but over time I've seen vast improvements to the web portal.

Review Source

Amar Y.  
IT Administrator  
Retail  
Used the software for: 2+ years

### "Best product for Data Backup and Recovery "

March 20, 2022

5.0

Great experience with Acronid cloud

Pros

Easy to deployment and use with server for backup and recovery purposes

Cons

Internet bandwidth uses for backup over cloud

Review Source

VR

Verified Reviewer  
Network Engineer  
Computer & Network Security  
Used the software for: 1-2 years

### "Acronis Backup is a lifesaving backup solution."

January 1, 2018

5.0

Pros

What I like most is that the backups can be saved almost anywhere. If I have a large dataset, I can opt for physical data shipping so I can create the first job on a local NAS, ship to Acronis, and then incremental jobs will go over my pipe after that. It works flawlessly every time.

Cons

What I like least is that I cannot go and fix some errors myself. I like to be hands on but due to the nature of Acronis BC, it can be difficult to find where the error may be originating from. That being said, Acronis support is amazing and more than happy to review my system logs to help me out.

Review Source

MC

Matt C.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Overall great product and service! User interface needs a little tweaking."

December 20, 2017

5.0

The software has allowed my company to backup and restore critical client data, when computers and servers decide to stop functioning. You can restore data to another device with different hardware without a problem. You can also restore directly from the cloud servers, so it saves a lot of time, stress, lost productivity and lost profit.

Pros

The software works very well. It protects our companies and clients data. Easy to restore data from local or through the internet with boot media. Easy to install the backup client and setup reoccurring backup schedules. The data backed up is always complete and not corrupted. Would recommend the software to anyone!

Cons

The web portal interface needs a little tweaking. For example, to increase or decrease the storage space available to a user, you have to change it in 2 spots, not just one. So, if you don't do it in both, the size with remain as it is. Also, the interface locks up and stops responding at times. For the value the software offers, I will deal with the cons!

Review Source

Luke K.  
Service Technician  
  
Used the software for: 1-2 years

### "Acronis Cloud backup has been easy to configure, and a great product for our MSP customers!"

December 19, 2017

4.0

Pros

Acronis has been easy to configure and reliable for offsite backup solution. The ability to integrate with RMM solutions has been greatly beneficial for our company and the companies we support. The reliability of the offsite backups, ease of restoration, and consistency of backups make this product one of the top on our list.

Cons

Could use a little more direct customer support. Perhaps additional methods of initial seeding, but otherwise the product is pretty solid.

Review Source

VR

Verified Reviewer  
Director Of Platform Architects  
Internet  
Used the software for: 1-2 years

### "We've been using Acronis Backup Cloud to backup VMs located in public cloud environments."

December 21, 2017

4.0

Pros

Agent deployments and updates are very straightforward, and the backup policy has just the right amount of configurable options without being overwhelming or confusing.

Cons

The API methods available are primarily focused on tenant/customer entity management vs. management of the actual backup policies and agents. This is on Acronis' road map however, and they've been making steady improvements since we began using the product.

Review Source

TL

Tyler L.  
Technical Support Specialist  
  
Used the software for: 6-12 months

### "It's a pretty robust software that's easy to set up and customize to each customer."

December 19, 2017

4.0

It's so much more customizable and flexible than other backup software we've used in the past, and offers much easier management. I get email alerts if there are more than 3 days with a backup failure, and can see what the error message was within the email so if it was something like a disc not being connected, I don't have to log in to the management software or the server, I can just give the office a call and check in with them.

Pros

You can easily tailor it to exactly your specific needs, and adjust those over time without having to remake the entire backup plan.

Cons

The latest update made the management interface a lot slower to load and to navigate. While it's clean and logical where things are located, it's just slower than it used to be, and requires drilling down through multiple layers, adding loading after loading. This occurs on all computers within our office and at my home office, and here we're getting 359.9 down and 73.1 up, so I really can't imagine it's an issue on my end. Hopefully this is fixed in a future update of the management portal.

Review Source

VR

Verified Reviewer  
Pres  
Entertainment  
Used the software for: 2+ years

### "A good option"

June 2, 2022

4.0

Pros

It came with my package. I never had it find a problem, but then again that could be because it works.

Cons

Never felt 100% assured that it was doing its job.

Review Source

BB

Bill B.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Very flexible backup and recovery package"

April 9, 2020

5.0

Have tested most of the business backup solutions out there. Acronis hit the sweet spot in terms of features and availability. It's available through distribution so you can pay for only what you use. It's multi-tenant for MSPs. Backed up Windows and Linux desktops and servers. It allows for local and/or cloud storage.

Pros

Multi-platform! Very flexible in the types of backups (full, incremental, differential), the retention policies, the storage destinations, etc.

Cons

While it is able to restore to a virtual machine, this is something you'll want to try ahead of any need for it. There's a bit of prep work to do to get a VM restore to work.

Alternatives considered

[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[Macrium Reflect Workstation](https://www.capterra.com/p/160544/Macrium-Reflect/)[ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/)[Datto SIRIS](https://www.capterra.com/p/148228/Datto/)

Review Source

David P.  
Senior Field Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Scaleable cloud backup solution"

February 6, 2019

4.0

Pros

The interface is unfussy and easy to install on clients. Offers lots of flexibility in backup schedules and destinations. The restore process is very simple and effective.

Cons

Can be pricey depending on circumstances.

Review Source

VR

Verified Reviewer  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Expensive at first glance, but worth it"

November 16, 2018

5.0

Pros

There are so many features, from ransomware active protection, to cloud disaster recovery, to even including a notary service using blockchain tech. Plus, features are being added continuously..

Cons

Support from Acronis themselves is hard to come by, so you'll need a local IT service provider that's been trained and is familiar with the product and it's features.

Review Source

PL

Patrick L.  
Owner  
  
Used the software for: 2+ years

### "The system is more or less easy to use, but pray not to run into any problems."

December 21, 2017

3.0

Pros

The user interface has improved the most. Easy to handle and clean designed, you will find what you are looking for.

Cons

Together with the Hyper-V agent you always need some further "local" agents for Exchange or SQL. With this agents instlled the VM shows up twice (one from the local agent and one from Hyper-V agent). This confuses the user and it get worse when it comes to agent updates - there the one machine can show the actual version wehre the other remains on the pervious build. Mac agent still causes more problems than the Windows versions. When comes the XenServer integration as we have them for Hyper-V and Vmware??? I miss a link between the Alerts with the error logs and the support article in the Acronis knowledge base.

Review Source

BS

Benjamin S.  
IT Manager  
Mining & Metals  
Used the software for: 6-12 months

### "Simple and yet powerful backup software"

December 19, 2022

5.0

Pros

It helps use to provide additional layer of data security and data loss prevention to our current Google Workspace environment. It is also very easy to deploy to end user clients to store encrypted backups of systems in the cloud. Support is fast and very dedicated to help you find a solution or suggest it to the dev team for implementation.

Cons

Nothing negative to say really, easy to implement and fast and dedicated customer support.

Review Source

EP

Eli P.  
Centralized Services Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Peace of Mind Without a Lot of Management"

June 11, 2021

4.0

Overall, Acronis Cyber Backup Cloud keeps systems protected without a lot of management. It has been a good experience using the product.

Pros

Acronis Cyber Backup Cloud allows us to keep all critical systems backed up and protected. The cloud backup feature allows backups to complete anywhere without the need to worry about physical drive connections.

Cons

Depending on Internet connection speed, backups can take a long time or not complete at all. Be sure all users have sufficient Internet connections.

Review Source

VR

Verified Reviewer  
IT Support Engineer  
  
Used the software for: 6-12 months

### "Pretty good, so far. "

December 19, 2017

4.0

Pros

Easy integration with LabTech. Also, Agents can easily install on all OS out there. Console is clear to follow through the backup progress.

Cons

Waiting for updates... I really want the Office 365 email backup fixed asap. Waiting for direct backup between Acronis and Office 365 than using agent on the server.

Review Source

VR

Verified Reviewer  
Virtualization Program Manager / System Administrator  
Internet  
Used the software for: 6-12 months

### "Acronis platform is good, we resell it and there is also good marketing/training support."

December 19, 2017

5.0

Pros

The UI is fairly easy to navigate. Pricing decent, and it's nice to be able to back up multiple devices sharing one quota.

Cons

Support was better before the company was bought out, now we get to a call center and only get someone knowledgeable after our issue is escalated which wastes a lot of time.

Review Source

Chris L.  
Sr. UNIX Systems Admin  
Computer Software  
Used the software for: 6-12 months

### "We use Acronis in a small branch office."

March 7, 2018

4.0

Pros

Easy to setup and use. The administrative interface is intuitive and did not require significant admin training. Backup have been fast and reliable.

Cons

There were differences between the cloud and on-prem software options. We did not find the cloud option would scale to our larger offices.

Review Source

MW

Matt W.  
Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Terrible QA with new features. Not worth the hassle"

December 15, 2017

1.0

Pros

Basic functions are easy to use. If all you want to do is basic Backup its usable. The webinterface is easy to learn as long as its working that day.

Cons

Software constantly has bugs and Acronis likes to implement new features that aren't ready. They often remove features and then tell us to "program" our own solution around it. As an MSP serving many customers, its not worth the trouble. When we had a critical restore that would not restore and we were told it was a "bug". A bug that means you can't restore is a deal breaker for a backup solution.

Review Source

JM

Jason M.  
Senior Technical Engineer  
  
Used the software for: 2+ years

### "Amazing experience best backup and disaster recovery solution on the market"

December 13, 2017

5.0

Pros

Capability of restoring is on a next level, does not matter what it is Acronis can restore it in the event of a disaster. The ease of use when setting up is also a big plus as it is a few click and you are up and running backups.

Cons

There is no Acronis data center in South Africa, also no local support. Apart from that there is no cons to using the product it just works and does what I expect it to do. I would just recommend a stronger presence in South Africa as it is a big draw back.

Review Source

JR

Joshua R.  
IT Manager  
Retail  
Used the software for: 2+ years

### "Solid backups, reliable restores "

January 16, 2019

5.0

Overall this has saved us a couple of time from human error that could have set up back a lot of hours of work.

Pros

The ability to dig into a backup and retrieve a file without having to download the entire backup is just awesome. I've used this feature multiple times and it's fantastic.

Cons

The admin layout took some getting used to, once you've got it, it's very functional and it makes sense, for me though it took me a couple of tries to grab hold of.

Review Source

WP

Walter P.  
Exec VP  
International Trade and Development  
Used the software for: 2+ years

### "Easy to set up but difficult when needed"

December 14, 2020

3.0

My own experience has been that the restore data is not in a format that permits restoring on parts of an entire backup. When restoring a particular group of files, the backup required me to restore the entire computer backup which would have meant the loss of a large amount of work that was done between the time that the backup was made and when it was going to be restored. Other backup programs save data in the same formats that are used daily, therefore the restore action is straightforward and simple.

Pros

Very easy to set up and to start backing up your data and your files. A usually highly rated product.

Cons

Very user unfriendly when one needs to find particular backed up files. Complicated restore process.

Review Source

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