# Page 3 | Acronis Cyber Protect Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Acronis Cyber Protect Cloud the right Managed Service Providers (MSP) solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/reviews

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Acronis Cyber Protect Cloud

4.1 (77)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 4th, 2026

# Page 3 - Reviews of Acronis Cyber Protect Cloud

## Showing most helpful reviews

Showing 51-75 of 77 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VG

Vincenzo G.  
tecnico it  
Information Technology and Services  
Used the software for: 1-2 years

### "Si può fare di più"

May 18, 2022

3.0

Per un produttore quale è Acronis, mi aspettavo davvero qualcosa di più

Pros

Buoni i tempi per l'invio dell'immagine del disco nel cloud

Cons

La velocità lascia davvero parecchio a desiderare

Alternatives considered

[Iperius Backup](https://www.capterra.com/p/129287/Iperius-Backup/)

Reason for choosing Acronis Cyber Protect Cloud

no comment

Review Source

DR

David R.  
Cloud Engineer  
  
Used the software for: 1-2 years

### "When it works, it's pretty good"

December 19, 2017

3.0

Pros

The agent installer comes as an MSI so it can be deployed via script/GPO. the installation procedure is very quick.

Cons

When it works, it's decent. When it doesn't work, it's a disaster. The email notifications are nearly useless, with error messages that are cryptic at best; troubleshooting frequently requires assistance from support. Support is hit-or-miss, with initial (non-automated) response times running from a few hours to 2-3 days. It is possible for backups to be complete "successfully" but still be corrupted.

Review Source

BF

Bryan F.  
Sr. Project Engineer  
Legal Services  
Used the software for: 1-2 years

### "Service has been much more successful at backup jobs since the recent updates."

January 8, 2018

3.0

Pros

Entirely cloud based, no agent required. Makes for offering a solution to a client that may not necessarily have a Windows server available very plausible.

Cons

Limited self-troubleshooting capabilities, log files that are difficult to decipher. In the past, getting detailed information from support was very difficult.

Review Source

VR

Verified Reviewer  
Field Service Engineer  
Industrial Automation  
Used the software for: 1-2 years

### "Acronis Backup Restore"

September 1, 2020

5.0

Pros

Acronis interface is user friendly, the interface connected to the servers with no issues, schedule and restore functionality is easy to use.

Cons

The interface can be slow if ran in the middle of the day. Have found that running the backup during off times helps to resolve issue.

Review Source

Patrick B.  
Senior Service Engineer  
  
Used the software for: 1-2 years

### "Used Acronis for multiple clients. Works as expected."

December 29, 2017

4.0

Pros

Ease of use, ability to ignore bad sectors for cloning drives, etc. Also allows for restore of file level backups

Cons

Inability to ignore bad sectors for clone activities. Only during backup operations. This has caused some headaches.

Review Source

Jennifer Y.  
Dental Administrator  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Affordable and effective for small businesses"

January 26, 2019

5.0

Pros

Acronis is a very stable backup system with encrypted backups that runs overnight. The dashboard is sleek and easy to find a backup. Acronis alerts you via email if it runs into any problems. It's amazing to not have to manually do the backups. Overall, a very effective product!

Cons

We have only tried the free trial at this time! Very happy with the results.

Review Source

MD

Mauro D.  
Senior Analyst IT Administration  
Dairy  
Used the software for: 2+ years

### "Acronis simplicity"

January 24, 2019

5.0

One of the most straight forward and seamless imaging and backup software I've ever used. Anyone can use it

Pros

The simplicity of it using the software for personal or business use.

Cons

Nothing so far! I have never run into any issues using Acronis.

Review Source

RS

Razmig S.  
Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Great tool for MSP's!"

December 30, 2017

5.0

Pros

Very flexible and easy to use. For the most part it is very reliable and fast. Switching from WSB to Acronis cloud gave us good management of all our cleint's backups.

Cons

Sometimes I think support could be a bit better but recently I have been having good experience. Wish they have Office 365 SharePoint support.

Review Source

AP

Ad P.  
system engeneer  
  
Used the software for: 1-2 years

### "Fine product, works good"

December 29, 2017

4.0

Pros

easy to manage from every location, many way to backup, to usb disk and the cloud, easy to recover from USB disk, and in case of emergency to recover from cloud

Cons

recover to other hardware is possible when there is an emergency (like fire ) you can recover from each location to other hardware

Review Source

VR

Verified Reviewer  
Composer  
Music  
Used the software for: Less than 6 months

### "Reliant but rather expensive"

February 28, 2021

4.0

With the vast amount of different cloud-services it can really be hard to pick the right one. I think, if money is not the limiting factor for you, Acronis is a very reliant and transparent service. There might definitely be cheaper alternatives, that can keep up with Acronis Cyber Backup Cloud.

Pros

You get coverage for up to 5 devices and most importantly mobile devices are included in that. The 500GB should really be sufficient as a private person an their policies on data-protection are transparent and clear.

Cons

The pricing feels rather high, compared to other offerings and the minimum duration of 12-months requires for a full commitment to this product.

Review Source

PB

Peter B.  
Director  
  
Used the software for: 1-2 years

### "All in one solution for both cloud and onsite backup."

January 1, 2018

4.0

Pros

The ease of setup and cloud console for overview of backups makes it an ideal solution for engineers and administrators to deploy

Cons

Ability to create customised reports for individual devices. At present option is not available to generate a usage report on a per device level.

Review Source

SV

Shane V.  
Server/Network Specialist  
  
Used the software for: 6-12 months

### "Works for the most part. Technical support could be more responsive and helpful. "

December 19, 2017

2.0

being able to tell people they have backup software is installed.

Pros

The option to backup full disk images is nice. Process to restore data in the event of an emergency is fairly easy.

Cons

Interface is slow. Successful restores are not consistent. Backup jobs and clients seem to break at random. Technical support is slow to respond (I've put in tickets and have gone a week without hearing anything concrete on the status of their investigation).

Review Source

RB

Rafael B.  
storage and processing architect  
Computer Software  
Used the software for: 6-12 months

### "It has been a reliable tool"

December 29, 2017

4.0

Pros

Easy Backups, Easy to administer console, friendly web interface, personalizabe, ready to use, simple update agents

Cons

Maybe, a easy way to view de backups Jobs, that there were more agents for different platforms and applications

Review Source

JG

Jason G.  
Service Manager  
  
Used the software for: 1-2 years

### "Not happy with restores"

January 8, 2018

2.0

Pros

Not many issues once its setup and working properly. It seems to just work. GUI has improved as far as perfromance is concerned

Cons

Restores take forever. I cannot easily mount an image to perform a server or workstation migration. Web GUI is still a bit slow

Review Source

CP

Chuck P.  
Product Manager  
  
Used the software for: 6-12 months

### "Acronis support has been awful. Still don't have integration with ConnectWise working. "

December 19, 2017

2.0

Pros

Makes backups at a reasonable price. Works with a variety of operating systems and offers a single dashboard for review.

Cons

Can't back up files as they are used. Can't get integration working with ConnectWise. Support is awful, we have a ticket that has been escalated and each step takes a week to get a response. About 4 weeks since starting the support ticket and still no answer.

Review Source

VR

Verified Reviewer  
IT Manager  
Telecommunications  
Used the software for: 6-12 months

### "Acronis Cloud for MSP"

December 18, 2018

4.0

Pros

The cloud interface is easy to use and well organized. Backup status and progress are intuitive and detailed.

Cons

Error codes do not always make sense and are not well described.

Review Source

JR

John R.  
IT Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Acronis Cyber Protect Cloud"

March 1, 2022

5.0

it has been excellent from the moment of purchase

Pros

The ease of use from downloading and installation of the product and the price was exceptional

Cons

I have not had anything that causes me to have a negative or least liked item

Review Source

TK

Tim K.  
AV Tech  
Museums and Institutions  
Used the software for: Less than 6 months

### "Buggy software "

December 30, 2018

2.0

This software is usable, but requires the user to have a deep knowledge base as well as the correct hardware to actually connect drives to do cloning. Additionally, for ease of use make sure the destination drive is larger that the source drive. Even if the data that is cloned will easily fit on a smaller destination drive the software can glitch and will not allow you to copy it.

Pros

The fact that this software has a free cloning component is nice and it is designed to work with Crucial SSD and HDD drives. The customer service is adequate as well.

Cons

There is a known issue with the software that required me to contact customer service in order to get a patch. This information was not readily available and took some time to figure out. Once patched the software worked 80% of the time. This means that out of cloning 5 identical spec drives one did not work and required the purchase of additional hardware.

Review Source

CU

Christopher U.  
Accountant & Bookkeeper  
Information Technology and Services  
Used the software for: 1-2 years

### "Frequent issues with backup console site. Price per GB can get a bit expensive."

December 19, 2017

3.0

Learning more about the Windows OS when troubleshooting issues with the supportive Acronis support team members.

Pros

It is cross-platform. You can install it on many different OS's, even outdated and unsupported versions of Windows. It is great for environments with diverse makeups.

Cons

It is buggy and not 100% reliable. The site goes down or becomes degraded for various issues regularly and it seems like there are issues with the US2 data center a lot.

Review Source

LE

Lance E.  
Director of PS  
Chemicals  
Used the software for: 6-12 months

### "It was geeat"

January 8, 2018

4.0

Good backup plan

Pros

It allows me to build out my business continuity platform to make sure i have all of my backups in orser

Cons

It is hard for my admins to use. They are often on with support too frequently about the setup of success.

Review Source

CS

Chad S.  
engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Works well most of the time, easy"

December 19, 2017

4.0

We got a cloud based console that help desk techs could use to easily manage customer backups. We feed that into Labtech and we have a pretty fault tolerant system to guarantee our customers good backups.

Pros

The ease of setting up a new job. A few clicks, and both local and cloud backups can be provisioned.

Cons

The difficulty of resolving issues if things don't work automatically. If changing the VSS provider doesn't work, then you are at the mercy of Ingram Micro's tech support, and they just relay issues back to Acronis and waste time.

Review Source

VR

Verified Reviewer  
Senior Systems Engineer  
  
Used the software for: 6-12 months

### "We use this mainly for Office 365 backups"

January 2, 2018

4.0

Pros

The software is fairly straight forward and has multi-tenancy so we have can customers use it. Good for backing up Office 365/Exchange Online e-mail.

Cons

The agent you have to load even for cloud to cloud backups. This is being addressed in future releases.

Review Source

Ryan A. S.  
Chief Executive & Data Officer  
Research  
Used the software for: Less than 6 months

### "Exceptional Software, World-Class Product"

November 15, 2019

5.0

Backing up can be a very complex process. Not with Acronis Backup Cloud, it offers ease of use, reasonable pricing and peace of mind:

Pros

Ease of use, brand reputation, reliability of product.

Cons

The product has no flaws and would not say there are any cons to using it.

Review Source

TS

Tyler S.  
Technician  
Information Technology and Services  
Used the software for: 1-2 years

### "Overall good product. 95% works as designed with minimal effort to correct the errors"

December 19, 2017

4.0

Cost effective backup for our customers. Nice to have an offsite backup that you can count on.

Pros

Ease of setup and configuration is a huge plus. Being able to configure different jobs with bandwidth throttling is also a huge positive. Love the integration with Connectwise Automate.

Cons

At times getting notifications that a job has succeeded only to log in and discover there are actually failures. May not necessarily be a flaw with the software, but a location/configuration one.

Review Source

RB

Ronald B.  
Customer Service & Support Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "It works at time but it also tends to mess up at times. "

December 19, 2017

3.0

An total backup of the system so we can install new Hard drives from ones that died.

Pros

When it doesn't it a pain to figure out what's going wrong and how to fix it without support help.

Cons

When it works it works well but when it doesn't it a pain to figure out what's going wrong and how to fix it without going to support.

Review Source

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