# Symphony Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Symphony Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/204569/Symphony --- # Symphony Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Symphony ## What is Symphony? Symphony is a comprehensive, CRM-based billing solution that facilitates business innovation through a centralized system. From quoting & settlements to ticketing & invoicing, Symphony has everything you need to best serve your customers. Available both on-premise and on the cloud, Symphony offers robust order & inventory management systems and advanced provisioning & workflow management tools. It even provides comprehensive reporting and a dedicated, integrated customer & partner portal. ## What is Symphony used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Symphony?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://symphonybilling.com/&name=Symphony) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Symphony 5.0 (1) VS. [4.2 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $1000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.0 (2,008) Value For Money 5.0 (1) Value For Money 3.9 (1,598) Customer Service 5.0 (1) Customer Service 3.8 (1,701) ## Symphony alternatives [4.5 (1,254)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (528)](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about Symphony Overview ### What company size and specific industries is Symphony built for? Symphony is designed for communication service providers and enablers, as well as resellers and agents of any size. It fits organizations in the communications sector that need a unified platform to manage the full customer lifecycle, from initial contact through ongoing service and support. Features and Usability ### What are the key features of Symphony? Symphony offers billing and invoicing features such as billing portal, invoice creation, customizable invoices, online invoicing, recurring/subscription billing, and payment processing. It also includes CRM, contact database, lead management, sales pipeline management, task management, time & expense tracking, reporting/analytics, and data visualization. Getting Started and Support ### What training and onboarding options does Symphony offer? Symphony provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct guidance, live online sessions provide remote instruction, and documentation offers written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does Symphony offer? Symphony provides FAQ/Forum and Knowledge Base support channels for users who need self-service help and product guidance. These resources center on common questions and documented solutions, but no reviewer feedback is available to describe response times, helpfulness, or recurring support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing Portal Gateway through which end users can view past bills and pay current invoices Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contingency Billing Business model where clients pay their lawyer a fee only if the case is won/settled successfully CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Invoices Invoices that can be tailored according to company's branding, payment terms and personalized information Data Visualization Graphical representation of data Symphony 36 features Gateway through which end users can view past bills and pay current invoices Centralized database of stakeholders and their contact information such as names, address, phone number etc. Business model where clients pay their lawyer a fee only if the case is won/settled successfully Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Invoices that can be tailored according to company's branding, payment terms and personalized information Graphical representation of data Store and organize documents in a centralized system Process of automatically notifying clients when payments fail to ensure invoices are paid Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Business model that charges based on the amount of time spent on an hourly basis Track and manage inventory levels to maintain proper supply Create invoices from scratch or have recurring invoices Store and view prior invoices for each account/client Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Clients can submit payments via mobile devices Manage and handle various international currencies Manage and support multiple languages Create, send, and view electronic invoices Accept and process online payment transactions Accept, record, and reconcile financial transactions Business model that bills clients an amount based on the project/task/job performed Generate quotes or estimates for customers Automated process of charging customers at regular intervals for repeated access or use of a product or service View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Pipeline view and tracking lead status Create, manage and track all task activities and progression Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Organize customer data and accounts by user or geography Log and record hours worked and costs spent to assist in billing and invoicing Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $1,000 Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JS John S. Owner Telecommunications ### "This CRM isn't just the violin, or piano, or bass. It's the entire orchestra!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2021 My experience has been awesome so far! When I started this process in the back of my mind I wanted to eventually develop my own solutions in-house. That thought has been thrown out to sea since. I honestly can't wait for what the future holds with Symphony. I am a highly analytical and hypercritical user. If I think there's room for improvement I provide feedback. I'm probably their most chatty partner, and they welcome it all because of their insatiable hunger for improvement. They take everything into consideration and no idea is shut down. If it makes sense and can benefit the ecosystem, they get it done! Pros Every CRM is only as good as it's team, and the team at Integra Touch is world class. I've worked with several other providers and none come close to the value proposition offered in Symphony. They show you that they care about your goals, your vision, and most importantly you as a person. They are highly talented, detail oriented, customer focused, and passionate. Those intangibles are what will continue to evolve Symphony in the spirit of it's partners and what will keep Integra Touch in business and growing for many years to come. Cons No solution is completely perfect for your vision, however, in the several months I've been immersed in this CRM Integra Touch has listened to what's important to our model and implemented solutions at warp speed! Reasons for choosing Symphony The team Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.