# Symphony Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Symphony Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/204569/Symphony

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# 

 Symphony Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 14, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Symphony

## What is Symphony?

Symphony is a comprehensive, CRM-based billing solution that facilitates business innovation through a centralized system. From quoting & settlements to ticketing & invoicing, Symphony has everything you need to best serve your customers. Available both on-premise and on the cloud, Symphony offers robust order & inventory management systems and advanced provisioning & workflow management tools. It even provides comprehensive reporting and a dedicated, integrated customer & partner portal.

## What is Symphony used for?

[CRM](https://www.capterra.com/customer-relationship-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1000

Per User, Per Month

Free trial  
not available

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Do you work for Symphony?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://symphonybilling.com/&name=Symphony)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Symphony

5.0 (1)

VS.

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting Price

$1000

per user, per month

Starting Price

$31.1

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.0 (1,279)

Value For Money

5.0 (1)

Value For Money

4.1 (1,158)

Customer Service

5.0 (1)

Customer Service

3.9 (1,148)

## Symphony alternatives

[4.7 (678)](https://www.capterra.com/p/162588/HoneyBook/reviews/)

Starting price

$36.00

Per User, Per Month

Highest Rated

[4.9 (1,479)](https://www.capterra.com/p/71935/DealerCenter/reviews/)

Starting price

$99.00

Per User, Per Month

[4.7 (1,691)](https://www.capterra.com/p/105428/Clio/reviews/)

Starting price

$49.00

Per User, Per Month

[4.5 (1,242)](https://www.capterra.com/p/131735/PandaDoc/reviews/)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing Portal

Gateway through which end users can view past bills and pay current invoices

Contact Database

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Contingency Billing

Business model where clients pay their lawyer a fee only if the case is won/settled successfully

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customizable Invoices

Invoices that can be tailored according to company's branding, payment terms and personalized information

Data Visualization

Graphical representation of data

Symphony 36 features

Gateway through which end users can view past bills and pay current invoices

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Business model where clients pay their lawyer a fee only if the case is won/settled successfully

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Invoices that can be tailored according to company's branding, payment terms and personalized information

Graphical representation of data

Store and organize documents in a centralized system

Process of automatically notifying clients when payments fail to ensure invoices are paid

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Business model that charges based on the amount of time spent on an hourly basis

Track and manage inventory levels to maintain proper supply

Create invoices from scratch or have recurring invoices

Store and view prior invoices for each account/client

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Clients can submit payments via mobile devices

Manage and handle various international currencies

Manage and support multiple languages

Create, send, and view electronic invoices

Accept and process online payment transactions

Accept, record, and reconcile financial transactions

Business model that bills clients an amount based on the project/task/job performed

Generate quotes or estimates for customers

Automated process of charging customers at regular intervals for repeated access or use of a product or service

View and track pertinent metrics to find patterns and gain insights from data

Monitor sales and make necessary adjustment in order to increase demand and revenue

Pipeline view and tracking lead status

Create, manage and track all task activities and progression

Calculate tax and make deductions on gross income from sources like wages, investments or self-employment

Organize customer data and accounts by user or geography

Log and record hours worked and costs spent to assist in billing and invoicing

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Basic

$1,000

Value for money

5.0 (1)

5.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JS

John S.

Owner

Telecommunications

### "This CRM isn't just the violin, or piano, or bass. It's the entire orchestra!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 14, 2021

My experience has been awesome so far! When I started this process in the back of my mind I wanted to eventually develop my own solutions in-house. That thought has been thrown out to sea since. I honestly can't wait for what the future holds with Symphony. I am a highly analytical and hypercritical user. If I think there's room for improvement I provide feedback. I'm probably their most chatty partner, and they welcome it all because of their insatiable hunger for improvement. They take everything into consideration and no idea is shut down. If it makes sense and can benefit the ecosystem, they get it done!

Pros

Every CRM is only as good as it's team, and the team at Integra Touch is world class. I've worked with several other providers and none come close to the value proposition offered in Symphony. They show you that they care about your goals, your vision, and most importantly you as a person. They are highly talented, detail oriented, customer focused, and passionate. Those intangibles are what will continue to evolve Symphony in the spirit of it's partners and what will keep Integra Touch in business and growing for many years to come.

Cons

No solution is completely perfect for your vision, however, in the several months I've been immersed in this CRM Integra Touch has listened to what's important to our model and implemented solutions at warp speed!

Reasons for choosing Symphony

The team

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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