--- title: "Symphony Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Symphony Software - reviews, pricing plans, popular comparisons to other Sales Tracking products and more." source_url: "https://www.capterra.com/p/204569/Symphony/" page_type: "product" language: "en" --- # Symphony Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Symphony ## What is Symphony? Symphony is a complete telecom/service provider billing solution that facilitates innovation through simplified, integrated processes. Get to market faster and construct adaptive workflows to anticipate market changes - both on-premise and on the cloud. Leverage real-time quote generation, robust order & inventory management systems, and advanced provisioning & workflow management tools to better serve clients. From mediation & rating to operations & ticketing, Symphony is more than just a CRM. ## What is Symphony used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Symphony?[Manage this product listing](https://www.g2.com/products/business-core-solutions-symphony/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Symphony 5.0 (1) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $1000 per user, per month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.0 (1,319) Value For Money 5.0 (1) Value For Money 4.1 (1,194) Customer Service 5.0 (1) Customer Service 3.9 (1,183) ## Symphony alternatives [4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (178)](https://www.capterra.com/p/225762/Accelo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.9 (1,485)](https://www.capterra.com/p/71935/DealerCenter/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (1,747)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Symphony Overview ### What company size and specific industries is Symphony built for? Symphony is designed for communication service providers and enablers, resellers, and agents of any size. It fits organizations in the communications sector that need a unified platform to manage the full customer life cycle. Features and Usability ### What are the key features of Symphony? Symphony offers CRM, contact database, and sales pipeline management for lead tracking, plus lead generation, lead qualification, and territory management. It includes invoicing and billing features such as customizable invoices, recurring/subscription billing, hourly billing, project billing, and contingency billing, along with payment processing, dunning management, reporting/analytics, and time & expense tracking. Getting Started and Support ### What training and onboarding options does Symphony offer? Symphony provides in person training, live online sessions, and documentation to help teams get started. In person training supports guided instruction, live online sessions allow remote walkthroughs, and documentation gives written reference material for self-paced learning and setup checks. Getting Started and Support ### What customer support options does Symphony offer? Symphony provides a Knowledge Base and FAQ/Forum for customer support. These self-service resources help users find answers and troubleshoot common issues on their own. No reviewer feedback about support experience is available here, so support quality, response times, and helpfulness cannot be assessed from user reports. ## Features AI summary Based on 14,838 Sales Tracking reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Symphony includes other CRM capabilities that reviewers also consider important, such as **Contact Database** (**47%**). This feature gives teams a central place to store and organize contact details, track relationships more efficiently, and keep customer information accessible across daily sales and service work, helping businesses maintain more consistent communication and better record management. Billing Portal Gateway through which end users can view past bills and pay current invoices Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contingency Billing Business model where clients pay their lawyer a fee only if the case is won/settled successfully CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Invoices Invoices that can be tailored according to company's branding, payment terms and personalized information Data Visualization Graphical representation of data Symphony 36 features ### All Features - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Payment Processing: Accept, record, and reconcile financial transactions - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Quotes/Estimates: Generate quotes or estimates for customers - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Sales Pipeline Management: Pipeline view and tracking lead status - Task Management: Create, manage and track all task activities and progression - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Territory Management: Organize customer data and accounts by user or geography - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $1,000 Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JS John S. Owner Telecommunications ### "This CRM isn't just the violin, or piano, or bass. It's the entire orchestra!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2021 My experience has been awesome so far! When I started this process in the back of my mind I wanted to eventually develop my own solutions in-house. That thought has been thrown out to sea since. I honestly can't wait for what the future holds with Symphony. I am a highly analytical and hypercritical user. If I think there's room for improvement I provide feedback. I'm probably their most chatty partner, and they welcome it all because of their insatiable hunger for improvement. They take everything into consideration and no idea is shut down. If it makes sense and can benefit the ecosystem, they get it done! Pros Every CRM is only as good as it's team, and the team at Integra Touch is world class. I've worked with several other providers and none come close to the value proposition offered in Symphony. They show you that they care about your goals, your vision, and most importantly you as a person. They are highly talented, detail oriented, customer focused, and passionate. Those intangibles are what will continue to evolve Symphony in the spirit of it's partners and what will keep Integra Touch in business and growing for many years to come. Cons No solution is completely perfect for your vision, however, in the several months I've been immersed in this CRM Integra Touch has listened to what's important to our model and implemented solutions at warp speed! Reasons for choosing Symphony The team Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.