# Cirrus Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cirrus Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/204580/Cirrus-Contact-Center --- # Cirrus Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Cirrus Contact Center ## What is Cirrus Contact Center? Cirrus is an intelligent contact centre solution (CCaaS) built to give you everything you need to get the best out of your contact centre and create better customer and agent experiences. Packed with AI, it puts more power into the hands of your agents to enhance their performance. Cirrus connects the channels, the conversations and all of the relevant data points onto an easy-to-use single agent interface. ## What is Cirrus Contact Center used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cirrus Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cirrusresponse.com&name=Cirrus Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cirrus Contact Center 5.0 (1) VS. [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (881) Value For Money 0.0 (0) Value For Money 4.5 (792) Customer Service 4.0 (1) Customer Service 4.6 (812) ## Cirrus Contact Center alternatives Highest Rated [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Cirrus Contact Center Overview ### What company size and specific industries is Cirrus Contact Center built for? Cirrus Contact Center is designed for small, mid-sized, and enterprise organizations that need contact center capabilities. The vendor description does not identify specific industries, so the product appears to target general business use rather than a particular sector. Features and Usability ### What are the key features of Cirrus Contact Center? Cirrus Contact Center offers CRM, generative AI, and sentiment analysis for customer interaction handling. It also includes automatic call distribution, call routing, IVR, call recording, call monitoring, call logging, callback scheduling, chat/messaging, reporting and analytics, API access, third-party integrations, and workflow management. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Cirrus Contact Center offer? Cirrus Contact Center provides in person training, live online sessions, and documentation. In person training supports direct instruction, live online sessions allow guided remote learning, and documentation offers written reference material for self-paced review of features and setup steps. Getting Started and Support ### What customer support options does Cirrus Contact Center offer? Cirrus Contact Center offers Email/Help Desk, FAQ/Forum, Knowledge Base, and 24/7 Live Rep support. No reviewer feedback about support quality, response times, or common frustrations is available, so user experience details cannot be described from the catalog data provided. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Callback Scheduling Schedules callback times Cirrus Contact Center 32 features Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Use AI to generate content in the form of text, images, videos, etc. A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Organize and manage the accomplishments and development of employees or performance of applications or systems Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Training Leader Outsourcing/Offshoring ### "Affective " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 23, 2020 Easy to use product but could improve customer services. Pros Software allows easy tracking, call routing, setup of reporting. All of this can be easily picked up by first time users with minimal training. Cons Its difficult to contact customer services or when you do I found i was passed between 3 different individuals. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.