--- title: "SAP Conversational AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SAP Conversational AI Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/204599/SAP-Conversational-AI/" page_type: "product" language: "en" --- # SAP Conversational AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SAP Conversational AI ## What is SAP Conversational AI? Revolutionize user experiences with chatbots. Manage business tasks smoothly by deploying powerful conversational AI interfaces with our end-to-end bot-building platform. Improve the productivity and the commitment of your employees with conversational interfaces integrated into their workflows. ## What is SAP Conversational AI used for? [Application Development](https://www.capterra.com/application-development-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAP Conversational AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sap.com/&name=SAP Conversational AI) ## SAP Conversational AI Overview Updated August 2026 AI summary SAP Conversational AI enables enterprises to build, deploy, and manage chatbots across multiple channels, supporting both no-code and developer-driven workflows. Its features include natural language processing, intent recognition, sentiment analysis, and multi-language support. With options for cloud and mobile deployment, it integrates with business systems through APIs, helping organizations automate and enhance conversational experiences. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAP Conversational AI 4.6 (5) VS. [4.6 (1,394)](https://www.capterra.com/p/140928/Appy-Pie/reviews/) Starting Price Contact vendor Starting Price $16 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.6 (1,394) Value For Money 4.6 (5) Value For Money 4.5 (1,269) Customer Service 4.2 (5) Customer Service 4.6 (1,295) ## SAP Conversational AI alternatives [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [VIVI](https://www.capterra.com/p/10011012/VIVI/) [4.0 (4)](https://www.capterra.com/p/10011012/VIVI/#reviews) Starting price $0.05 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011012/VIVI/) ## FAQs about SAP Conversational AI Overview ### What company size and specific industries is SAP Conversational AI built for? SAP Conversational AI is designed for any business, from small companies to large enterprises, that wants to automate business processes with chatbots. It is suitable for organizations across industries that need to improve customer and employee experiences through conversational automation. Features and Usability ### What are the key features of SAP Conversational AI? SAP Conversational AI offers chatbot development with no-code and code-free tools, intent recognition, natural language processing, and sentiment analysis. It also includes multi-channel communication, multi-language support, speech recognition, workflow automation, reporting/analytics, access controls, and third-party integrations for building and managing conversational bots. Getting Started and Support ### What training and onboarding options does SAP Conversational AI offer? SAP Conversational AI provides live online sessions, webinars, and documentation to help teams get started. Live online sessions offer guided instruction, webinars support broader product learning, and documentation serves as written reference material for setup, feature review, and ongoing use. Getting Started and Support ### What customer support options does SAP Conversational AI offer? SAP Conversational AI provides 24/7 live rep support and chat. Users can reach support through these channels for help with setup, troubleshooting, and account issues. No reviewer feedback is available here, so support quality, response speed, and helpfulness cannot be described from user reports. ## Features AI summary Based on 1,134 Chatbot reviews Capterra data shows that buyers of conversational AI platforms rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) SAP Conversational AI includes **Chatbot** and **API**, giving teams the tools to build automated conversations and connect the platform with other business systems. However, it does not include **Lead Capture**. By supporting **Chatbot** and **API**, the product helps businesses handle customer interactions at scale, connect workflows across applications, and provide teams with more flexibility in how conversational experiences are deployed. Code-free Development 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Contextual Guidance 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. Intent Recognition 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Live Chat 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Language 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Natural Language Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form SAP Conversational AI 24 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Graphical User Interface: A visual way of interacting with an application or operating system using items such as windows, icons, and menus - Integrated Development Environment: An application for source code editing, compiling, and debugging - Intent Recognition: Helps understand a user's intentions/actions - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Software Development: Development of software programs - Speech Recognition: Train your system to interpret and transcribe voice messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.6 (5) ### Starting price Free trial available Value for money 4.6 (5) 4.6 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Vishal T. Senior ERP Analyst Electrical/Electronic Manufacturing ### "SAP Coversation AI" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 10, 2022 I made the user life simple without logging to SAP system and complete high prority task in few mins Pros It is no code platform application. Easy to develop and integrate with SAP and Non-SAP products. It has functinality to dp webhook calls. Cons Can add functionality like file sharing and can bring more chat funcationality like location sharing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Ayush C. Developer Business Supplies and Equipment ### "Solid application to build out of the box Chatbots." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 10, 2018 Beautiful PaaS for building Chatbots Pros 1\. The ease and Simplicity gives you more freedom to choose channels to host Chatbots 2. The payload for adding more data types is unique Cons 1\. Adding a fast customer support would be appreciated 2. Dividing bots based on the use cases would be a big plus point too. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Customer Delivery Services - Project Management ### "I'm a complete beginner in chatbot creation. This platform is so easy to use and really powerful." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 3, 2018 Pros Creating a bot was incredibly easy. From the inception to the deployment on the messaging app, you're well guided and everything is packaged. The first aspect I appreciated the most was the User Interface and the User Experience : all the needed elements are easy to access and easy to use. The second thing I liked was the Artificial Intelligence behind the interface... I was amazed by the capacity of understanding of the machine, the detection of the intention and the data enrichment. Last point I liked was the step by step guide to deploy the chatbot on a messaging app. Deploy a bot on Telegram took me less than 5 minutes. So easy that even my grandma could do it! Cons Everything was so easy that I was a bit lost with all the functionalities. It took me a full day to understand by my own all the capacities of this platform. The documentation may need to be a bit more complete with concrete examples. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marc S. Consultant junior en intelligence artificelle ### "I've been started to work with Recast since 3 month and.. Wow ! It's a real pleasure to work with it" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2017 Pros I really enjoy the interface and the esay API they give us. Everything is clear and easy to access. The bot builder is so useful because we can easily see our workflow and the links between skills. Cons The documentation is, in my opinion, the big problem of Recast. They just must to update it quickly and all will be good. More features are coming for Q1 of 2018. Well, i'm waiting to see that :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Medium Writer ### "Really ease the process of building chatbots: Recast.AI takes care of the most tedious stuff" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2017 Thanks to Recast.AI, I was able to build and maintain several multilingual bots, over numerous channels (essentially Messenger, Twitter, Slack, Telegram). I've been using the platform for 5 months but already witnessed three major updates: 1. All languages supported - Recast.AI can handle all the languages that exist in the world. How crazy is that? 2. Accelerated training: when you write up suggestions to populate your intent on Recast.AI, it suggests you some automatically, drastically speeding up the training. 3. Skills: a new approach to build the conversation flow which took a few days to get used to but now allow me to be much faster when building bots. Pros First of all, the language processing on Recast.AI is truly impressive. Here are its main pros: - Unmatched NLP API. I tried API.ai (now Dialogflow), Watson and Azure API (Microsoft) but none is as precise in terms of entity recognition. - Entity Enrichment: Recast.AI adds useful data when an entity is recognized. For instance, if a location is recognized you'll get its latitude, longitude and google maps ID which greatly simplifies its processing. - Efficient training: Recast.AI API was built to be efficient, even on small datasets. You don't need thousands of entries for a very precise recognition, a few dozens are usually enough. The bot building platform itself comes with numerous pros: - The collaborative approach streamlines the development of a bot. Skills, intents and entities can all be forked which allows you to easily reuse common bot elements built by the community. - Totally free for individuals, with an absurdly high rate limiting (220 000 messaged processed/day): you'll never reach the limit, unless your bot become a worldwide superstar. Cons \- The user interface could be improved, some settings are hard to find and the UX is not always simple. - Bot usage analytics are still a bit limited - Documentation/tutorials are not exhaustive yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.