# Crunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crunch the right Accounting solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204607/Crunch-Zero/reviews --- Crunch 4.4 (42) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Crunch Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews MM Maia M Commercial CounselLaw Practice, Self-employedUsed the software for: More than 2 years. “The software is very intuitive, easy to use and has great features like the synchronisation with bank accounts which makes the registration of expenses fast and efficient.“ November 22, 2021 MM Maia M Commercial CounselLaw Practice, Self-employedUsed the software for: More than 2 years. “Great experience from day 1 thanks to the amazing platform and great customer service anytime I had specific questions.“ November 22, 2021 ## Showing most helpful reviews Showing 1-25 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Benjamin B. Director Professional Training & Coaching Used the software for: 1-2 years ### "Been using Crunch now for 5 years. Has been a huge help in growing my company - www.benjaminball.com" September 12, 2015 5.0 I was an early adopter of the Crunch service because I bought into the idea of an online book keeping system backed up by accounting services. Crunch has delivered on all counts. Over five years we have grown our business nearly five-fold and Crunch has been a reliable partner throughout. Because they do so much more than the standard book keeping software systems (ie VAT returns, PAYE returns, audited annual accounts) it is hard to do a simple price comparison with book keeping software. In our calculations they have saved us money over the years and offer a low hassle factor (ie no missed VAT submissions or company house returns). Things like having good looking invoices, user-friendly interfaces and people at the end of the phone for operational questions or accountancy issues is invaluable. It definitely helps with keeping tabs on monthly profitability and overdue invoices. Yes, you need to be organised - and you need to enter the information. The best thing I ever did was make my assistant responsible for all aspects of book keeping. Now I can focus more on the business. Overall, if you are looking for a professional accounting partner to help you grow your business I would recommend Crunch. Pros \- Easy to learn and to use - Combines accounting with book keeping - Good for cash flow - Responsive people - Good alerts so accounting deadlines are met Cons \- new developments are not always as quick to arrive as you would like - financial reporting is OK, but not amazing - certainly good enough for a small business Review Source EK Emma K. Director, EK Authoring Information Technology and Services Used the software for: 2+ years ### "Easy to navigate and reassuring" November 15, 2021 5.0 day-to-day business accounting. Ensuring I am always ahead of my accounting requirements. Even after striking off my company, Crunch have continued to offer support with HMRCs system issues. If I find myself as a sole trader or setting up a company in the future, I will be coming straight back to Crunch Pros Straightforward to use. Easy to track everything and stay on top of it. Is the difference between running a company successfully (or paying fines to HMRC) Cons Small learning curve and mobile app at first had a couple of small bugs, but nothing major. Review Source Response from E-Crunch November 24, 2021 Hi Emma, Thank you very much for taking the time to leave this feedback! It's great to hear that you found Crunch was able to help you run your company successfully and we look forward to welcoming you back in the future should the need arise. All the best, Jen - Client Experience Manager DD D Davies Used the software for: ### "Crunch - Sigh" March 5, 2013 1.0 Oh how I used to love Crunch, the answer to all my one ban band freelance design business woes, well that's how it was for the first 6 months. It went sour after that and eventually rock bottom and perished, leaving a very bad taste in my mouth and a very stressful 18 months. On the front of it, it's great at invoicing and keeping a tally of ins and outs. Until you have to update all your expenses yourself, do your own reconcilliation (trawling through uploaded (when they work) csv bankstatements) and matching them off to the expenses you've already inputted. This technically is an accountant/book-keeper's role, so you're doing their work for them. It's up to you to check your own information, again doing their work for them. If you can put up with all the server errors, bugs, site crashes etc then fine, which was ok at first as the system was in it's infancy. But then when you have to engage with a human being, expect to encounter the very junior front end account manager, who is usually pretty clueless. Imagine this, you're needing to pay yourself, there's a bug in the system that they can't work out in the back end dev department, this holds you back from paying yourself for weeks while they try to sort it out. So you start withdrawing what you assume would be enough to keep you afloat to be told that the numbers now don't work out, then 6 months later with hardly any hair left you get to a state you think is 'fixed'. Then more problems, I could list pages of problems. I won't bother. Steer clear, use a human being trained in accountancy, one that has many years of experience behind them. Not some jumped up cloud system that means you'll be spending sleepless nights worrying about and inputting data. Pros Not many Cons Plenty Review Source Response from E-Crunch July 9, 2013 Hi there, We've been unable to find anyone on our system matching your name so unable to get in touch directly to sort these issues out, obviously very sorry to hear you've had a sub-par experience with us. To address some of your issues directly: Raising invoices / recording expenses and bank reconciliation are part and parcel of any online accounting or bookkeeping system. We recently launched a service called BankBolt which makes reconciliation significantly easier (and does away with upload errors), but some work on our clients' part is still required. You can of course find a shoebox accountancy service which will do all of this for you, but ultimately you're paying more to be a less informed business owner. We've spent a long time building out our app infrastructure over the last few years and we've got one of the best around - we've only had one short instance of unplanned downtime in the last eighteen months. To call our team "clueless" is rather disingenuous - we have a really rigorous in-house training program that is AAT and ACCA accredited - we actually won an award for it recently. As mentioned above we've been unable to locate you on our system so cannot speak to issues with your individual account - afraid I can only apologise and assure you your experience is far from representative of the vast majority of our users. Keen to have a chat if you would like to reach out to us. SL Stephen L. Technical Director Computer Software Used the software for: 2+ years ### "Running a small company made easy" November 18, 2021 5.0 Overall experience was excellent. The customer support was always helpful and the system was easy to use. I could not have run a single owner/directory company without them. Pros The best thing about using Crunch was the peace of mind when dealing with invoicing and tax. Everything was clear and I could be sure things were being handled properly. Cons There were sometimes bugs in the front end, like reconcilling bank account entries via .csv file. Upload and reconcile in one go didn't work, but uploading first, then reconcilling separarely after refreshing the front end did. It took a while before they did a UI refresh, and the bug still existed after that, but it wasn't a deal breaker! Review Source Response from E-Crunch November 24, 2021 Hi Stephen, Many thanks for this review, we really appreciate your detailed feedback! It's really great to hear that Crunch was able to offer you the peace of mind you needed to run your company. Our product team are really keen to act on all the feedback we receive about the software and are taking a look at the bug you've mentioned. Thanks again! All the best, Jen - Client Experience Manager B-w Ben - www.iamben.co.uk Used the software for: ### "Excellent stuff" August 16, 2013 5.0 A few years back I quit my job at an agency and started freelancing. Work came in, everything was great. I debated setting up a company but it looked complicated - it was less about the invoicing and whatnot, more about the legalities. After about 6 months of doing it myself, I realised it just wasn't efficient and decided to do something about it. I had no idea what to look for, but after a suggestion from a friend I contacted Crunch. As far as business goes, it's been one of the best decisions I've ever made. After going through all my options, they set up a company for me, set me up on their system and explained how everything works. There's certainly been a learning curve, but then I'd never run a business before - thankfully they've been wonderful with answers to questions (that looking back) seem borderline idiotic. Reading another review on here (that in fairness prompted me to write this one), I wasn't quite sure what the guy/girl was talking about - my experience with their (incredibly tolerant) account handlers and accountants has been nothing short of fantastic. The system itself is great - I do a lot of web work and it's pretty much what I would have built if I'd been building it. Expenses, invoicing and the rest is really simple to do, and it's great to have and see all my numbers and 'company financial stuff' in one easy-to-digest dashboard. Paperwork (including all the HMRC real time PAYE stuff) is all done and taken care of automagically. Which is nice. Frankly, I can't praise them enough. I was really worried about doing the whole 'proper company' thing, but it's not really something I think about anymore - it's just another tool that helps me get my job done, maximise my earnings and keep me legal. There are very few companies I'm happy to wax lyrical about, but Crunch is certainly one of those (just ask anyone I've blathered on to about starting up on their own!). Pros Super helpful, easy to use, love the system. Hassle free accounting - I feel like they actually 'get' me and understand what I'm doing. Cons None, really. Review Source DK David K. Software Developer Information Services Used the software for: 2+ years ### "Going massively downhill" November 5, 2019 2.0 Trying to use them as accountants for my small limited company. Pretty tempted to swap to Quickbooks. Pros Bank reconciliation with certain banks is free and easy to use. Nice to know your tax exposure at any point. Cons They are dropping their iPhone app, which is pretty basic and could be so much better, but allows fast expense entry. No have top use their website, which isn't the best. You no longer have a dedicated account manager, you have a pool of them, so you don't get continuity and there's always a different person responding to emails. There seems to be a huge shortage of accountants, they take literally 1-2 weeks to reply to a basic email. End of year accounts has a lead time of 8 weeks and you have to chase to actually achieve that (I understand that its fully automated, the accountant just needs to double check it, which is pretty basic, I have no idea why it takes so long in this day and age). You ask a specific question and quite often get a generic response. They do not offer any helpful tax advice or go out their way to help. Expensive when compared to the competition. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Review Source HG Hattie G. Director Philanthropy Used the software for: Less than 6 months ### "Easy to use and supportive team! " November 12, 2021 5.0 Brilliant! Pros Crunch is really user friendly and if there is ever a query or grey area, the crunch team are available to help out. You have a dedicated team who all communicate well with each other so you’re never repeating yourself. They make everything really simple, remove the feeling of being overwhelmed and are never patronising, no matter how basic the question. Cons There are a couple of features and terms that seem to be redundant and I use Monzo and there are still a few co figurations with tax pots that don’t work yet. Reason for choosing Crunch A friend recommended Crunch to me Review Source Response from E-Crunch November 17, 2021 Hi Hattie, Thank you very much for taking the time to leave this review! I appreciate your feedback about Monzo and we're working with our open banking partner to make it easier to use pots. We'll let you know as soon as any updates are available! Thanks again, Jen - Client Experience Manager JC Jay C. Director Music Used the software for: 2+ years ### "Saves us so much time and amazing staff" June 21, 2017 5.0 saving time and a better understanding of accounting for companies Pros Where to start? I knew nothing about accounting so when we started I wanted an online company, Crunch basically do it all! Once you get round the software (it's not exactly simple but what accounting program can be??) it's very easy to use and the real time info is great. We use it for tax returns, PAYE and personal tax and it's an essential tool for us! Cons The reporting side can be better, you get great bar charts but only for the active tax year. I'd like to see more historical visual charts to help build up a better picture of the companies growth. Review Source CP Courtney P. Digital Artist Media Production Used the software for: 1-2 years ### "I do enjoy the Crunch platform, but think it could be more helpful to automate some data entry." June 23, 2017 3.0 All of my business finances are online and accurate. Pros The invoicing and automated emails are very helpful. The instructional videos are v. good and helpful but I think you need more of that embedded within the platform. Also the UI is very clean and well layed out. Probably too many clicks for some tasks but otherwise very good. Cons Expenses. The data entry, and reconciling process is too manual and laborious. I think there definitely should be a free app with unlimited scanning of receipts and the app should complete expenses in Crunch by default. And I also think I should be able to link my bank account to Crunch and not have to do the whole import/export/reconcile/scan process. For the amount paid for Crunch as a service I think these services should be covered as well. I think the End of Year Taxes could be better illustrated on the platform as I'm still unsure how much Tax I'm due to pay towards the end of the year. Also I think it would not take too much research to create a Salary calculator so that you can compare day/hourly rates to yearly salaries. Review Source MM Maia M. Commercial Counsel Law Practice Used the software for: 2+ years ### "Easy to use and fantastic Customer Service " November 22, 2021 5.0 Great experience from day 1 thanks to the amazing platform and great customer service anytime I had specific questions. The teams are all very responsive and always incredibly patient and willing to help. Pros The software is very intuitive, easy to use and has great features like the synchronisation with bank accounts which makes the registration of expenses fast and efficient. Cons I can’t think of anything. I have never encountered issues with the software. Review Source Response from E-Crunch December 13, 2021 Hi Maia, Thank you very much for taking the time to leave this review of Crunch, it's really great to receive such positive feedback! We look forward to working with you for many years to come. All the best, Jen - Client Experience Manager RE Rob E. Office 365 & SharePoint Consultant Information Technology and Services Used the software for: 2+ years ### "Great functionality backed up by great customer support." June 20, 2017 5.0 Pros All the important stuff is handled automatically, or with minimal input needed from me, leaving me to get on running with my business. Cons Performance can be a little quirky running in Edge browser, but fine in Chrome or Internet Explorer. Review Source OP Owen P. Company Director Used the software for: 2+ years ### "Online accounting made simple. Telephone and email support when needed. Great friendly service. " June 20, 2017 5.0 Pros It's easy to use and they are always looking to make improvements based on feedback. If you get stuck help is available via the phone, email or social media. Review Source HC Henri C. Director Used the software for: 6-12 months ### "Great for contractor accounting" June 21, 2017 5.0 Pros Easy display of available dividend money, good graphs of total revenue, getting accounts etc submitted are a snap Cons Tough to say, i've sent a few feature requests in with new ideas and I get thanked for sending them but don't get much visibility of if they've made the roadmap/if they'll ever happen Review Source YB Yvonne B. Director/Owner Construction Used the software for: Less than 6 months ### "New to the system so still learning the features - I am not a techie so not all intuitive to me" June 22, 2017 4.0 As I've said, not fully conversant with the system yet as a new user, I do like the fact that all the things you need are in one place and the reporting functions seem very good. It still relies on me completing it though and entering the data, which as yet, I have no verification I am doing the right thing Pros Seems very comprehensive, I'm sure I'm not using all the features yet I have no doubt once I do, that it will prove its worth. Cons I'm not sure the VAT function is working properly and I have highlighted this a couple of times now. Review Source DZ Damien Z. Software Engineer Computer Software Used the software for: 2+ years ### "Software is good but pretty awful company with low quality service & high staff turnover" January 8, 2019 3.0 The software works pretty well but the company itself basically does nothing for you. You do all the expenses and reconciliation yourself and most of the tax calculation is automated or you have to do it yourself so the accountant only looks at it for the corporation tax return. They never suggest ways you can save tax apart from the most basic standard ways. They never consult you about expected earnings for coming years to put in place any tax saving strategies. They never do what they say they will do unless you hound them. When I finally decided to close my business they told me it would take a couple of months but a year later they still had not done it so then it gave me issues with my tax return. I've had 5 different account handlers in 6 years all of which seem a bit clueless. You pay standard accounting fees for a computer to do the work for them and the little work an accountant does is done very very slowly or not at all. I'll use an old fashioned accountant next time as I paid a lot less tax than with crunch. Pros Easy to see the exact state of your business at any moment Easy to export data and tax documents Cons Steep learning curve You do all of the reconciliation yourself instead of an accountant No proactive tax advice or strategy so you pay a lot more tax overall Review Source PM Paul M. Director Used the software for: 2+ years ### "Great service, really helpful team, good advice and essential for me when I was getting started" June 21, 2017 5.0 Pros Excellent web interface makes it easy to access all of my accounting information in one go. I love the fact that its online so that I can use any device to get to my accounts, and NO spreadsheets!!! Cons An iPhone/iPad app would be great for quick view information. I would also love a more fully inclusive contract review service, the existing arrangement with 5 day lead time is often too long so I end up having to go elsewhere. Sometimes I want a quick answer such as 'which category should I list this expense as?' - this would be nicely solved via an online chat function which would be really useful. Finally, proper 2 factor authentication (Google authenticator) would be good too. Review Source MA Matthew A. Director Translation and Localization Used the software for: 2+ years ### "Great online accountancy software" June 20, 2017 5.0 Pros The software is easy to use and full-featured, at least in its desktop version. Backed up with great support from the Crunch accountants and client managers. Cons It doesn't scale down particularly well to phones. The iOS app should be full-featured and include the Snap functionality (which is available through a separate app). Review Source RM Richard M. Director/Owner Marketing and Advertising Used the software for: 2+ years ### "Crunch has given me more oversight and control over the financial performance of my business. " June 20, 2017 5.0 Lower cost than traditional accountants, more feeling of oversight and control over financial position, more empowerment as a business owner Pros The various dashboards make it easier to see how my business is performing in terms of sales, revenue and profit. Invoicing, expensing, bank reconciliation and keeping on top of taxes are all easy. Notifications are clear and prompt, so I'm never at risk of falling behind with my accounting. Cons Timed logout is too quick - I'm often toggling between tabs and tasks and don't want to have to sign in every 5 minutes. It's time-consuming to rectify historical mistakes in banking reconciliation. Non-compatibility of certain bank statements is a pain. Review Source IY Ian Y. Director Financial Services Used the software for: 2+ years ### "I'm a long time Crunch user and very happy with it." June 26, 2017 5.0 Makes it possible to run my business without wasting evenings and weekends keeping my accounts up to date. Pros The software covers all my needs for recording invoices, expenses, calculating taxes, preparing accounts and so on. It is pretty easy to use too for most things. I like the reminders that tell you when payments are due and taxes need to be paid. I don't need to remember very much. The automated bank reconciliation process makes it easy to keep up to date too. Cons I get a bit confused over how the payments for Corporation Tax work - but my account manager is always on hand to sort things out for me, Review Source DB David B. Director Information Technology and Services Used the software for: 2+ years ### "Good accountancy company" November 13, 2021 5.0 Crunch were the accountancy for my contracting business for over six years. They were always very helpful and professional and their software is good, modern, and easy to use. Pros Easy, understandable, user friendly, generally never had any problems Cons no problems - I never really had any bad issues with Crunch Review Source Response from E-Crunch November 17, 2021 Hi David, It's been a pleasure to support you with your contracting business over the years, thank you very much for taking the time to leave us this positive feedback! All the best, Jen - Client Experience Manager AM Alyson M. Co founder Marketing and Advertising Used the software for: 6-12 months ### "Gets the job done for much less than traditional accountants" December 11, 2016 4.0 We've been using Crunch for almost a year now, and they've saved us a huge amount of money over traditional accountants. But it's also taken a long time to learn the software and it's not flexible enough to be our only tool. The biggest limitation is the reporting, there are a couple built in reports but you can't edit the reporting period! Review Source Response from E-Crunch December 14, 2016 Hi there, Thank you for taking the time to review our service. We're really pleased that you're enjoying the service and happy to recommend us! So that we can improve the experience for yourself and other customers, would you mind providing a little more feedback to our Client Experience Manager, Andy, about adapting to the software? We'd really appreciate the extra insight. Andy can be contacted directly using andrew@crunch.co.uk We're aware that the reporting functionality requires some improvement and we're confident that we'll see this added next year. We always look to take on board feedback from our customers and look to improve on our software - we never sit still! Thanks again. tO tom O. director Used the software for: 2+ years ### "I have been a customer since 2012 and noticed the services getting poorer every year" April 2, 2018 1.0 Pros It used to be a reliable bespoke service, with staff who care and follow their customers. But I have noticed the services getting poorer every year. Cons At this day, their services looks more like a bunch of automated emails rather than a true service helping you handling your tax efficiently. I am now dealing with the worst customer experience, with late fee payments and been forced to pay a full year of subscription despite my wish to leave. I am currently seeking for legal help as anywhere else is a pro-rata based type of subscription. I thought that a start up would had the decency to consider their old customers who endured the up and down of their development. I am shocked of their very poor ethics and consideration against freelancers and small businesses. Review Source PE Paul E. Director Management Consulting Used the software for: 2+ years ### "Great software backed by people who call you back and know what they are doing." June 21, 2017 5.0 Complete and instant control of my business finances. Understanding where my company funds are is essential to a small company like mine. Pros You are in complete control of your accounts, you instantly know how much you have, what you owe and who you owe it too. Business planning is made simple when you can see your finances at the click of a button. Cons Some of the banking dashboards were poor, but have recently been improved. Everything else is spot on. Review Source K Kevin Used the software for: ### "Everything I ever wanted and more" August 16, 2013 5.0 After moving to Crunch I'd never go to any other form of online accountancy. Where do I start? The system itself is intuitive and easy to use, it helps you every step of the way and if that's not enough you are one phone call away from a well informed, friendly, patient, and intelligent account handler. The whole system has transformed my understanding of my business. It takes away all the mundane tasks and makes them easy, leaving me with a clear understanding of the financial state of my business, tax, sales, invoicing, exepenses, and everything I'd ever need to know. They are constantly updating it and I don't know what I'd have done about the realtime payroll stuff if it wasn't for them. I heard of friends having to pay their accountants hundreds of pounds more for this whereas it was simply a well managed free update for me. I recommend Crunch to every freelance friend I have. Pros Too many to list, does absolutely everything and makes it simple and inituitive to use and understand. Cons Few if any. They aren't available on the phone at weekends but who is! Review Source MW Martyn W. Director Used the software for: 1-2 years ### "Very pleasing indeed." June 22, 2017 5.0 Pros Good clear presentation. It does a very job for what is a complex subject area and helps me track my accounting activities. Cons Would be good to have more context sensitive help. And where there are icons identifying attached documents, easy presentation of the documents on a right-mouse click would be good. Also the expenses presentation as a list, it reports 'combined' for items reconciled and combined but does not report reconciled for singular expense payments. The mobile app is less capable. 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