# ShipperHQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipperHQ the right Shipping solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204706/ShipperHQ/reviews --- ShipperHQ 4.8 (29) [View alternatives](https://www.capterra.com/p/204706/ShipperHQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShipperHQ Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CP Chantel P Marketing ManagerBuilding Materials, 51 - 200 employeesUsed the software for: More than 2 years. “Customer service when we have questions or need to make changes is outstanding!“ July 17, 2024 TL Tom L Head of ITEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “The learning curve can be too much for the non-technical user. “ November 26, 2020 GB Garrett B CEOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Great at setting up complex rules for shipping rate calculations on your website.“ August 6, 2022 JT Jackie T Business ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “I love that I have all my box sizes and packing rules set up and how they seamlessly integrated with my ecommerce store.“ April 7, 2022 AS Andrea S E-commerce Service CoordinatorRetail, 201 - 500 employeesUsed the software for: 6-12 months. “Easy to set up, lots of options for customization.“ November 17, 2020 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott A. Director of Marketing Mining & Metals Used the software for: 1-2 years ### "Great Product A Little Clunky" December 3, 2020 4.0 It has helped us ship accurately and provide features to customers online that only bigger players used to have. It is going to allow us to move online to freight as well. Pros The product was fairly easy to implement and it has a lot of great features. The interface is a little clunky and the UX could use some updating, however, for the complicated tasks it performs it is pretty good. Cons I know it is COVID, but they need to work on their customer support. Review Source FA Frank A. Head of Digital Business Supplies and Equipment Used the software for: 2+ years ### "Powerful shipping logic with enterprise‑grade flexibility, but priced like a monopoly" April 1, 2026 5.0 We adopted ShipperHQ primarily to enable live LTL freight quoting at checkout, and it has fundamentally changed how we sell and support freight‑only products. Presenting accurate freight rates upfront has improved customer confidence, reduced friction during checkout, and eliminated a significant amount of internal effort previously spent manually quoting shipments for customers. That shift alone has made shipping operations far more efficient and predictable. At the time of onboarding, it was difficult to forecast how much value this functionality would ultimately deliver, which made the cost harder to justify initially, but with experience and thoughtful configuration, the platform has proven itself to be a critical operational tool. While it requires careful planning to stay within plan limits, ShipperHQ is reliable, stable, and extremely capable, and it enables shipping workflows that would otherwise be impractical or impossible to run at scale. Pros ShipperHQ is incredibly powerful and flexible, and it’s hands‑down the most comprehensive shipping configuration tool I’ve used. It can handle extremely complex scenarios—parcel plus LTL freight, geo‑restrictions, address validation, multi‑box products, dimensional packing, PO Box blocking, business vs residential surcharges, and more—with a level of precision that simply isn’t possible natively on most ecommerce platforms. The UI is clean and logical, the documentation is thorough, and the BigCommerce integration is exceptionally deep (to the point where ShipperHQ adds fields directly to the product edit screen, which is rare for third‑party apps). Live LTL integration works flawlessly in the U.S., and even when a limitation exists (like unsupported live LTL quotes for certain Canadian carriers), their implementation team has been willing to step in and build table rates at no cost. Once configured, the system is very stable, accurate with dimensional packing, and reliable over the long term. Cons Pricing and plan limitations are the biggest frustrations—ShipperHQ aggressively nickel‑and‑dimes for features, with hard caps on carriers, origins, rules, and “advanced features,” all of which are only fully unlocked on expensive Enterprise plans. Some features feel arbitrarily classified or double‑billed (for example, in‑store pickup counting as both a carrier and an advanced feature). They’ve also reduced functionality on lower‑tier plans over time, including removing plans entirely and lowering carrier limits, which we only discovered after hitting a limit that wasn't supposed to be there and contacting support. Costs also scale poorly for merchants running multiple storefronts, as ShipperHQ requires a separate paid plan for each store rather than offering any kind of shared or multi‑store licensing—something that can quickly become cost‑prohibitive for some setups. Shipping discounts or promotions are locked behind Enterprise plans, forcing merchants to discount products instead of shipping. While the software itself is solid, extracting full value without constantly upgrading plans requires creativity, deep understanding of the system, and sometimes working around “official” usage paths. Switched from [Advanced Shipping Manager](https://www.capterra.com/p/10030066/Advanced-Shipping-Manager/) We switched from Advanced Shipping Manager after struggling with its crude UI, limited feedback, and poor ergonomics for ongoing edits—basic actions like adding a carrier didn’t even clearly indicate whether authentication succeeded or failed. While ASM has many positive reviews, most seem aimed at set‑it‑and‑forget‑it stores that rely on support to configure everything once, which didn’t suit our operational needs. In practice, ShipperHQ was the only viable alternative capable of properly supporting our mix of parcel and LTL freight, address‑based logic, and complex restrictions, and despite the cost, it remains effectively the only tool that can do what we need at the level of polish and reliability required. Review Source FP Fred P. Quality Control Officer Import and Export Used the software for: 1-2 years ### "Fixing Issues" December 1, 2021 5.0 So far it works with our needs. Pros Ease of dashboard. Once I got to use it. And the support, one I needed it was without doubt excellent. \[SENSITIVE CONTENT\], was without doubt both friendly and helpful. Indeed someone who was quick to help with the issues we had here. Instructed me on what the issue was and how to go about fixing it. Cons None at this time, considering I just took over. Review Source Response from ShipperHQ December 6, 2021 News like this makes our day! Thanks for the great review. We're thrilled to hear such great feedback about our support teams' level of service. We know shipping can be hard and often times a key blocker. We're glad to hear that ShipperHQ could help to solve that for you. We'll pass along the kind words to the rest of the team! JT Jackie T. Business Manager Retail Used the software for: 1-2 years ### "ShipperHQ is THEE solution for dimensional shipping!" April 7, 2022 5.0 We ship farm equipment parts, irregular sizes, and heavy. It is critical that shipping is calculated accurately. I've tried 2 other shipping aps. They don't even come close to ShipperHQ. Pros I appreciated the tech support that I needed in the beginning. I love that I have all my box sizes and packing rules set up and how they seamlessly integrated with my ecommerce store. I now have live rates for the shopping carts and my customer gets to choose the carrier and knows how much shipping is. The shipping calculations are spot on! Cons Nothing negative to say. I'm grateful to have found ShipperHQ. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Bigcommerce could not handle the dimensional shipping, nor could ShipStation. Review Source Response from ShipperHQ April 8, 2022 Thanks for sharing! We're happy we could help your business streamline your shipping processes and run your business smoothly. AS Andrea S. E-commerce Service Coordinator Retail Used the software for: 6-12 months ### "Works as described!" November 17, 2020 4.0 Pros Easy to set up, lots of options for customization. Restrictions work great! Cons Cannot use free shipping with codes and would be great to be able to customized the wording of shipping types. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reason for choosing ShipperHQ Ability to create very specific restrictions. Review Source EC Evan C. Marketing Manager Wholesale Used the software for: 6-12 months ### "Would Recommend!" September 19, 2024 5.0 Everyone I've dealt with at ShipperHQ has been extremely helpful and responsive. From the very first introductory meeting all the way through our implementation meeting, everyone has been more than willing to help us get where we want to be. Pros Conquering ecommerce shipping calculations can be very challenging for a business with wide variety of products. ShipperHQ seems to have solutions for every kind of scenario. They really have thought of everything. Cons I don't know that any of my frustrations have come from ShipperHQ. I have certainly been frustrated with the process of getting our website to calculate the way we want. ShipperHQ alleviates this process about as much as they possibly can. Review Source Response from ShipperHQ September 30, 2024 Thank you so much for the great review! We're thrilled to hear ShipperHQ has helped simplify your ecommerce shipping and that our team has been there to support you throughout the process. We know getting your shipping calculations right can be tricky, so it’s great to know we could help alleviate some of that frustration. If you need anything else, we're always here to help. Thanks again for recommending us! CP Chantel P. Marketing Manager Building Materials Used the software for: 2+ years ### "Great Program!" July 17, 2024 5.0 Pros We use ShipperHQ with our Magento ecommerce website & it has been great. Customer service when we have questions or need to make changes is outstanding! They are quick to reply, instructions are clear, I'm always really happy with their assistance. And the program is easy to learn/use. Cons I don't have any cons with ShipperHQ currently. Review Source Response from ShipperHQ September 30, 2024 Thanks so much for sharing your experience! We’re thrilled to hear that ShipperHQ has been a great fit for your Magento site and that our customer service team has provided the support you need. If you ever have any questions or need assistance, we’re always here to help. PT Patrick T. Director Food & Beverages Used the software for: 2+ years ### "The best Shipping Rates Software By Far" January 20, 2023 5.0 I think the biggest strength though is in the quality of the support team. Endlessly patient helping us get some especially complicated things right. Pros Shipper-HQ is a dream to use even when your shipping rates get a bit complicated or nuanced. It can handle some couriers that provide dynamic shipping rates (like DHL) and at the same time others with static rates uploaded by csv (in a format that is easy and logical). Adding for example a simple function to add a % to some shipping rates for insurance is easy. Preventing specific products from going to a country or group of countries is easy. One big advantage over others we've tried is the sensible ability to group destinations so that, for example, the countries of the EU can be referred to as "EU" rather than endlessly listing all the countries every time a new rate for EU is needed - making the csv easy to read and diagnose.One of the most important features for us is the test portal to create a dummy package to an address to confirm the rates returned. Invaluable.It's got loads of other bits/pieces that we haven't yet touched. Cons It's pretty trivial but I would like their csv parser to allow for notes in the sheet so that we can recall details about the rates. So far, I don't think we've come across an issue that S-HQ hasn't been able to handle. We'l keep trying... Reason for choosing ShipperHQ S-HQ was recommended by our developers having used them before on other sites, knowing and trusting them. Review Source Response from ShipperHQ February 23, 2023 Great to hear it! ShipperHQ was built with people like you in mind. Your feedback is super important to us and helps us improve the product. We're glad ShipperHQ can help your business solve pain points! BB Bharath B. Logistics Analyst Logistics and Supply Chain Used the software for: 6-12 months ### "Great Software bit improvement required on user interface." September 12, 2021 5.0 We like ShipperHQ for what it is which is- - pretty much a live transportation rate adding machine. It functions admirably in our BigCommerce stage. In any case, shockingly, it does not have the delivery the executives capacity to print names and oversee shipments and orders. This causes us to host to utilize a third-gathering dispatching application. This isn't the apocalypse, however it would be a lot simpler if we would do what needs to be done all from one spot. Pros This Application makes giving live delivery rates very simple and coordinates pretty consistently into our working stage. It expects next to zero support. There are other outsider applications that we've utilized that require steady management, however ShipperHQ is a set it and neglect type application. Cons The User Inierface is somewhat interesting. It isn't as simple to explore as other delivery applications. I wish that ShipperHQ had the usefulness to print delivering names and oversee shipments. We at present host to utilize an alternate third-get-together application for shipment the executives. I might likewise want to see the choice for adding transporting rules if dispatching the board was coordinated. Review Source TL Tom L. Head of IT Entertainment Used the software for: 2+ years ### "An awesome software with dependable support" November 26, 2020 5.0 I'm content with ShipperHQ. We did almost stop using it due to upgrading our Magento platform. We were told by our 3rd party vendor who are Magento developers that the incorrect estimate shipping is cause by the ShipperHQ app. However, I was able to figure out the real cause and stablize the checkout issue on our website. Pros Being on the IT technical side of business - I am comfortable with my way around software and configurating different 3rd party vendors to sync with our system. Whenever I do have an issue, SHQ has always given my issue the needed attention and seriousiness to resolve. Always had a sincere support from their team. Cons The learning curve can be too much for the non-technical user. I wish their online guide wouldn't be so general. As a business, we have different apps that runs our daily operation. As i'm sure other companies have differnt apps as well. Would be great if the guide are actual steps someone did instead of a quick run thru that sometimes does not work due to some specifics. But the guide does not mention that. Reason for choosing ShipperHQ From ShipperHQ's website, it seems like they're more of a software focus company and really know their product. Whereas the other companies seem to have more of business model and are selling services more than the software itself. Been with ShipperHQ for years now - a content customer here. Review Source MH Maegen H. Information Systems Manager Machinery Used the software for: 2+ years ### "5 Star Customer Service and Ease of Use" June 23, 2023 5.0 Pros The initial setup was so simple. The company has so much documentation on how to do things and it is easy to find and understand. When I did have questions I could call, email or chat with a professional that was an absolute expert in the software. There was no outsourced service, everyone that I have interacted with has been amazing. Cons NA-Every hiccup I have come across, ShipperHQ has helped me resolve instantly. Review Source Response from ShipperHQ June 27, 2023 Hi there, thanks for the review! It's great to hear that you had a smooth setup experience and that our help docs and support team were able to assist you along the way. We appreciate the kind words and will be sure to pass them along. Thanks again! JH James H. Marketing Manager Retail Used the software for: 2+ years ### "Amazing Customer Service " October 14, 2022 5.0 Pros \[SENSITIVE CONTENT\] from Support was such a fantastic help and crucial in fixing our shipping rate errors, he figured out what the problem was (not ShipperHQs problem either) and showed me step by step his process of what is causing the issue and how to solve it. Not just a great asset for ShipperHQ but Lewis is a great human, always willing to help me and doing it with the most positive attitude, it really goes a long way as I NEVER leave reviews, so that is saying something. All the best Lewis and thank you again mate! Cons Nothing I can think of, there are rarely little things that crop up, but of the time it's on my own end and support walk me through the steps to resolve the issue. Review Source Response from ShipperHQ October 19, 2022 Thank you for sharing this incredible feedback, James! We're thrilled to hear that Lewis took such great care of you and was able to fix your shipping rate errors. We appreciate the kind words and will be sure to pass them along. Thanks! ZT Zack T. Co-Founder Wholesale Used the software for: 6-12 months ### "ShipperHQ Review" August 19, 2021 5.0 Overall experience has been great and the customer service team has been phenomenal in helping us get up and running on the platform. Pros The platform is really easy to use and has a ton of features to set up shipping rules and make sure that orders are being processed correctly. Their wide array of different shipping carriers makes it easier for us to decide and integrate the carriers that best fit our needs. Cons Having to establish accounts with each individual freight carrier in order to verify their credentials to unlock live rates was at times frustrating. However, the team was very helpful in aiding us through the process. Review Source Response from ShipperHQ September 2, 2021 Thanks for taking the time to leave your feedback, we're always eager to get insight from our customers! Our commitment is to provide the very highest levels of service in everything that we do. Glad to hear we delivered! We're here to help whenever you need assistance. JB Jerry B. Director Retail Used the software for: 2+ years ### "Seamless Integration & Great Support" August 9, 2021 5.0 We've been with ShipperHQ and their predecessor WebShopApp applications for 12 years, very satisfied. Pros Gives us the international operational and shipping capability for a complex range of products. Cons Would like to see a buy outright option. Reason for choosing ShipperHQ Fits with our systems. Review Source Response from ShipperHQ September 2, 2021 Thanks for being an awesome customer! We greatly appreciate your review, and so do users looking for the ideal shipping solution for their ecommerce store. We know shipping is a key blocker to international sales and we're glad to hear that ShipperHQ could help to solve it for you. Cheers to another 12 years of working together! SB Stephen B. Internet Sales Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "ShipperHQ #1" July 28, 2021 5.0 With over 7,000 skus that can weigh 1 pound or 1,000 pounds, shipping could become a nightmare. But with the ShipperHQ team onboard we are surely solving each issue quickly. Pros The customer support is phenomenal. Best support of all vendors I deal with. Their motto is to make your shipping rates and quotes perfect. Cons If there are features missing, I have not found them yet. Of course, this software is more advanced than what I can comprehend but with the ShipperHQ support, I don't have to worry about becoming a software expert. Review Source Response from ShipperHQ July 30, 2021 Thanks for sharing! We're thrilled to hear such great about our support teams' level of service. Making the complex simple and in turn, making your life easier is what we're all about. VG Veer G. Director Consumer Goods Used the software for: Less than 6 months ### "\[sensitive content hidden\] - Amazing Service Level" July 3, 2023 4.0 Pros \[sensitive content hidden\] goes above and beyond, and he truly is an asset to the team! Cons \- Phone support from the other team is poor. Review Source Response from ShipperHQ July 10, 2023 Hi there, thank you for sharing your experience with us. We're lucky to have \[sensitive content hidden\] on our team and are thrilled to hear that he took such good care of you. Your satisfaction is our top priority, and we sincerely apologize for any shortcomings you may have encountered with our other phone support agents. We appreciate you bringing this matter to our attention, and we are committed to resolving any issues and enhancing the overall quality of our phone support service. If you ever have additional feedback, please don't hesitate to contact us at support@shipperhq.com. jS joseph S. President Machinery Used the software for: 2+ years ### "Shipper HQ" December 4, 2020 4.0 It hasn't been stellar however, they are getting the job done after a lot of fiddling around. Pros I love that I can specify that an item must ship by it's self in the designated box size. Cons Rates don't always come back exactly the same as the carriers are charging me. It is close and I've had to add markups to get closer to the actual freight cost. Review Source MS Mandy S. Marketing Manager Business Supplies and Equipment Used the software for: 1-2 years ### "If you like options ShipperHQ is for you" November 17, 2020 5.0 I'm very happy with the level of support we have received from ShipperHQ. The support staff really knows how to use the program and can get in there and help. Pros The ShipperHQ software just works. It has fit seamlessly within BigCommerce and any time we need to adjust our shipping, ShipperHQ has had the solution we needed. Cons ShipperHQ can be complicated. There are a lot of features that you could set up. It's as complicated as you make though and their support has been amazing. Review Source NW Neil W. CEO Information Technology and Services Used the software for: Less than 6 months ### "ShipperHQ helped solve my clients Brexit Shipping woes" July 19, 2021 5.0 I've been configuring ShipperHQ to help a client to resolve some post Brexit shipping headache with shipping to EU countries. I needed some extra help with setting up zones and filter to get the setup we needed to support our client and the support from both the UK and US team has been great. They are really attentive (returning missed calls and following up when they say they are going to) and this product plugs a lot of gaps in BigCommerce's native shipping options! Pros The customisable shipping rules which can be stacked and give a ton of flexibility were really useful, the software is pretty easy to use and the support team have been helpful in getting things up and running quickly Cons It would be good to have a library of example typical shipping rules that can be used within the docs, covering free shipping, minimum order, common shipping locations etc Review Source Response from ShipperHQ July 21, 2021 We're thrilled to hear such great about our support teams' level of service. Thank you for sharing your experience! Simplifying and streamlining shipping processes is what we're all about. We're glad to hear that we could help solve some of your clients' cross-border shipping complications! As for your feedback on the docs, we are always looking to make adjustments and improvements based on customer feedback. I will share your suggestions with our product team as it seems like a great way to make life easier for customers like you. Again, we appreciate your feedback and look forward to making sure ShipperHQ meets your shipping needs. SK Sammy K. Owner/ President Consumer Electronics Used the software for: 2+ years ### "Great Product" November 30, 2020 5.0 I have very nice experience any time I send email I got a worktable reply to my concerns. Pros Automatic work, ones we set up the bowndry it work without interruption or interfear with any actions. Cons Extra fee for programing, and it take time to set it up. Review Source JJ James J. Managing member Retail Used the software for: 2+ years ### "ShipperHQ" January 18, 2022 5.0 Pros Automatic prices taken care of in the background Cons Pricing wen up 1200 % with only a 30 day notice Review Source TG Tom G. Business Manager Internet Used the software for: 2+ years ### "Great product" November 23, 2020 5.0 Good experience. Pros Functions exactly as expected; calls to API happen quickly. Cons Price. Price based on # of calls to API, which for high volume, low product cost companies make this App cost prohibited Review Source AS Andrew S. Managing Director Construction Used the software for: Less than 6 months ### "Automation of Delivery Rates" July 30, 2021 5.0 Fantastic system, support and product - Certainly recommended. Pros With the launch of a new website, we needed some software to help automate our delivery costs. This needed to be easily integrable into Magento 2 and would link with our existing parcel courier rates whilst also accommodating 3 other carriers. The product needed to cope with both product weights and volumetric packaging too. Cons We initially struggled in setting the product up, but HQshipper provided excellent support and once we had set the initial delivery rates up it became a very easy process. Review Source Response from ShipperHQ August 3, 2021 Thanks for the kind review! We know shipping is one of the most critical parts of your business and pride ourselves on being able to answer your toughest questions to help you make the most of ShipperHQ's powerful features. Thank you for trusting us with your business. GB Garrett B. CEO Consumer Goods Used the software for: 2+ years ### "Great for its core functunality" August 6, 2022 4.0 Their support staff was super helpful in setting up the software, I had a lot of questions during implementation. Pros Great at setting up complex rules for shipping rate calculations on your website. There are so many variables and customizable ways to set a rate. Seamlessly integrates with bigcommerce. Cons You have to pay a lot of money for customizable shipping rates for your website, sometimes the set up of rules gets pretty confusing. Review Source Response from ShipperHQ August 8, 2022 Thank you for the fantastic review, we're glad you're loving ShipperHQ! Our Support team is happy to help with any queries in the future. CY Christopher Y. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fits our needs well" November 17, 2020 5.0 Using this app has alleviated questions from customers about how long specific shipping options will take to arrive because they can see it directly in the checkout. Well worth the cost of the software. Low maintainance. Pros This app allows us to show our customers a specific date of arrival for their order to arrive and make a shipping decision based upon that. Once you get the hang of it...you can really control a lot of different settings to accommodate the look of the shipping rates on your site. Cons Advanced features are limited based upon the plan you selected. The learning curve can be steep at times and menus get deep. Review Source Similar Products Featured