# Ten Thousand Coffees (10KC) Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ten Thousand Coffees (10KC) the right Mentoring solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204708/Ten-Thousand-Coffees/reviews --- Ten Thousand Coffees (10KC) 4.7 (54) [View alternatives](https://www.capterra.com/p/204708/Ten-Thousand-Coffees/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ten Thousand Coffees (10KC) Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews BH Bryce H HR Consultant Diversity and InclusionInformation Services, 10,001+ employeesUsed the software for: More than 2 years. “Ten Thousand Coffees seamlessly facilitates connections at a global scale to our colleagues across functions, geographies, levels of seniority, and business segments.“ May 17, 2024 JG Joyce G Global Talent Experience LeadPharmaceuticals, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We were not able to deploy this in China due to the data privacy issues.“ May 28, 2024 FW Fatima W VP, DEI and BelongingMarketing and Advertising, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Leveraging 10KC has made it possible for us to scale and manage our enterprise-wide mentorship and networking program that would otherwise require a full team to manually develop, implement, support and manage.“ August 27, 2024 SS Sonia S Senior Communications Business PartnerBanking, 10,001+ employeesUsed the software for: More than 2 years. “Lack of MS Teams integration for events“ May 24, 2024 AC Alexandra C Lead, Leadership and Team DevelopmentFinancial Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Our company has been using 10KC to facilitate networking connections among employees, and it has been an outstanding tool for fostering collaboration and building meaningful relationships.“ May 22, 2024 JL Jani L Program ManagerFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “The data metrics are a little confusing.“ September 26, 2023 BH Bryce H HR Consultant Diversity and InclusionInformation Services, 10,001+ employeesUsed the software for: More than 2 years. “ML smart matching ensures that colleagues across the world connect to people with similar and complementary interests so that they can learn from others, grow their network, and thrive in the workplace.“ May 17, 2024 OI Okey I DirectorHigher Education, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Our expectations for using 10KC have been exceeded well beyond what we originally imagined.“ December 15, 2022 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sonia S. Senior Communications Business Partner Banking Used the software for: 2+ years ### "Employee engagement enhanced" May 24, 2024 5.0 10KC has strengthened employee engagement and connections through its intuitive and human centered design. I greatly value our partnership with \[sensitive content hidden\] - he's part of our team, and always giving us ideas to use the platform to its fullest capability. Gracias, \[sensitive content hidden\] Pros \- Ease of use, intuitive - customizable, pre-filled templates with right language markers - Excellent service - terrific implementation team Cons \- Lack of MS Teams integration for events - Invites not auto updating when event date or time is changed. Review Source Response from Ten Thousand Coffees May 30, 2024 Thank you, Sonia, for your positive feedback on our partnership! 10KC is thrilled to know that our collaboration has strengthened employee engagement and connections in your company. You'll be pleased to know that MS Teams integrations is part of our offering at 10KC! Some customers have used this functionality and it made their processes all the more seamless for them. We're happy to work with you on setting up your integrations so you can experience its benefits too. EB Elizabeth B. Vice President Information Technology and Services Used the software for: 2+ years ### "Engage colleagues globally with a tech-enabled solution that seamlessly fits into your work culture" September 21, 2023 5.0 Not only is the 10KC platform excellent, the team at 10KC has been great partners, co-creators, and subject matter experts which has positively shaped how we bring this experience to life at our company. Additionally, their product team has been open to feedback and understanding our company's user experience which is much appreciated and reflected in new product features we have seen over the years. They truly value their customers and the voice of the customer helps shape how they evolve the platform. Pros 10KC has proven to be a high-impact, tech-enabled solution that has resulted in thousands of meaningful connections made across our global organization - and the impact as a result of this has been wide-sweeping. From a deeper understanding of our company's growth strategy and specific domains of expertise to building connections across personal identity and areas of passion both inside and outside of work, 10KC has provided a fantastic tool for our team to bring all of this to life. And, this happens all within a colleague's day-to-day workflow and employee experience - so no need to learn a new complex tool or regularly visit a new portal. 10KC meets our employees where they already are... in their Outlook inbox and other productivity tools! Cons Nothing at this point. As a customer, any concerns we have had (both related to ideal future features or support needed) are addressed with urgency and/or we are kept up to date on the status as needed. Review Source Response from Ten Thousand Coffees September 26, 2023 Hi Elizabeth, Thank you for your review and for sharing the impact of 10KC's all-in-one platform to your global organization. We are also thrilled to know your feedback on the teams at 10KC! We wish you continued success! JP Jennifer P. Outreach Coordinator Education Management Used the software for: 2+ years ### "Great potential" March 16, 2021 4.0 Pros The Ten Thousand Coffees program has great potential to create meaningful and impactful networking relationships especially in our virtual world. I am part of a college hub and when used, the students get a lot of great practice networking virtually. The biggest issue is engagement (what isn't though!). Cons I think an app with a chat/search/push notification of monthly matches/office hours would make the software better utilized amongst student users. Review Source Response from Ten Thousand Coffees December 6, 2022 Thanks for your review, Jennifer! We're so glad you love our platform. Our focus is delivering our experience with as little friction as possible, so rather than an app (which adds an extra download step and is frequently abandoned!) we integrate with tools our members use every day like email, calendar, Slack and Teams. This is why we see the best adoption and engagement in the industry. HC Harun C. Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Platform for Member Engagement" September 7, 2022 5.0 Pros I liked the online mentorship service the most about the platform. It helps mentors and mentees to come together, schedule meetings, great marketing tools, automated communications makes our job too easy. Platform is very intuitive and easy to use. User interface and experience are seamless. Cons I don't really see downside about the platform/software. Everything worked out well. Review Source Response from Ten Thousand Coffees November 14, 2022 Hi Harun, We're thrilled to hear you're enjoying our mentorship solution! Our product team works hard to launch features that will make your user experience seamless and we're happy to hear your program users are using our new calendar integration feature to book their introductions with ease. If you have any questions about how you can further maximize your experience, feel free to reach out to us at marketing@10KC.com. Have a great day! JL Jani L. Program Manager Financial Services Used the software for: 2+ years ### "10KC really upped our employee engagement" September 26, 2023 5.0 Both the reps I have worked with are great and very responsive. I've created a friendship. The product is very is easy to use. Pros Using the Office Hour feature, we are averaging 250-300 people for each session. The sessions are really easy to set-up. Cons The data metrics are a little confusing. They could be more concise. Review Source Response from Ten Thousand Coffees October 6, 2023 Thank you Jani, for your feedback on what we're doing well and what we can improve. We'll take note of how we can be better at presenting the data metrics so it's more concise. We're so glad to hear that about ~300 people attend your Office Hours, that is AMAZING! JS Jasmine S. Program Manager Banking Used the software for: 1-2 years ### "10KC Review " September 26, 2023 5.0 Excellent. The service, the platform, the feedback from the users has been phenomenal. Pros The platform itself is very intuitive, very easy to navigate, user-friendly, can gather all sorts of data quickly, easy to find peers to connect, easy to set up events, works well with MS Teams Cons Wish there was more capabilities for certain things to cater to specific groups using the platform Review Source Response from Ten Thousand Coffees October 6, 2023 Thank you for sharing your positive feedback, Jasmine! We'e happy to know that our all-in-one platform has been very easy to use. Please let the 10KC team know about the other capabilities you are looking for and we'll happily work with you to find a solution. VG Veronica G. Senior Business Partner, DEI and Belonging Marketing and Advertising Used the software for: 6-12 months ### "A valuable partnership for sure! " March 14, 2024 4.0 I think there is immediate value in this partnership, as they do handle a lot of the heavy lifting. We are still under a year in partnering but so far we've only had positive interactions with the support team. \[sensitive content hidden\] especially has been absolutely incredible to work with!! Pros Their customer service is really top notch, they are there every step of the way to answer your questions and problem solve with you. Cons Implementing a new system to a company is always going to come with growing pains because it's a behavioral change so we have been navigating getting users accustomed to the 10KC platform. However, it is helpful they are able to integrate the communication softwares we utilize. Review Source Response from Ten Thousand Coffees March 19, 2024 Thank you Veronica for your positive review! We are grateful that you love our customer service and you recognize the value of our partnership. AM Andrew M. Senior Manager - Wealth Digital Transformation Banking Used the software for: 1-2 years ### "Have more coffee!" September 29, 2023 5.0 We've used 10KC to foster stronger engagement with employees, hear from employees on important topics and also reinforce key message at a grass roots level. All-in-all, a great product. Pros 10KC helps to create connections across the organization by matching people with similar interests - it creates connections that wouldn't exist otherwise. Cons Some of the templates for Office Hour sessions are generic and don't lead to a better session. Though this is a minor point. Review Source Response from Ten Thousand Coffees October 6, 2023 Thank you Andrew, for sharing your feedback on how 10KC's all-in-one platform helps to foster stronger engagement with employees! CV Catalina V. Senior Manager, Strategic Initiatives Banking Used the software for: 1-2 years ### "The connection tool you need to expand your network" October 3, 2023 5.0 Pros The ease of setting up Office Hours with quick templates that can be customized for your events, allowing you to reduce the amount of admin you have been doing and focus on the event itself. Your participants get a quick look at what the event is, can register, submit questions if needed and get an automated calendar invite which is key to the event success and more reasons why you are spending less time on these administrative tasks previously done by hand rather than automated with the Ten Thousand Coffees platform. Cons The calendar sync coming soon is highly anticipated! Review Source Response from Ten Thousand Coffees October 6, 2023 Thank you Catalina, for sharing how you are spending less time on administrative tasks because of 10KC's all-in-one platform. We're so glad to hear how it enables you to deliver more impactful ways to integrate networking and connectivity in your organization. BT Brittany T. Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "The secret sauce for success " September 25, 2023 5.0 It’s an opportunity, connection, and relationship driver which are all a part of the road to success. Quality mentorship is monumental for a successful career and 10KC makes it happen. Pros The high calibre of people using it and the access you have to them that you probably wouldn’t have otherwise. It’s well designed, easy to you, and effective at what it sets out to do. Cons Nothing that I feel is missing or that I can pin down for improvement. Review Source Response from Ten Thousand Coffees October 6, 2023 Thank you Brittany for your review! You said it best - quality mentorship is monumental for a successful career. This is at the heart of why we'd love to reach more organizations with our all-in-one platform for inclusive mentoring and networking. SL Sylvie L. Manager, HR Support Center - Canada Hospital & Health Care Used the software for: 2+ years ### "Networking make easy" April 7, 2021 4.0 I had a really great experience, the support is fast and efficient. I love connecting with people I otherwise would have no reason to be in touch with! Pros I like that it does a preselection of people that you would like to connect with, sends the invite / alert; reminder; and a follow up of how the meeting went! Cons The fact that its in English only ( or at least it was at the time of implementation) Review Source Response from Ten Thousand Coffees December 6, 2022 Thank you for your review, Sylvie! We're so glad you're enjoying using our product. Since your review, we've also launched in French with plans to add more early next year. BC Brien C. National Director Early Talent Banking Used the software for: 2+ years ### "Happy Customer with Lots of Coffee" March 18, 2021 5.0 Excellent Pros The integration to our student experience and the flexibility and support of the ten thousand coffees team. Cons Wish it had a meetup feature built in like Webex or teams/ Reason for choosing Ten Thousand Coffees (10KC) N/A Review Source Response from Ten Thousand Coffees December 6, 2022 Thank you for your review, Brien! We offer the flexibility for members to use any platform offered within their organization, so they can use what most comfortable with without having to learn a new technology. CM Claire M. HR Manager Food & Beverages Used the software for: 1-2 years ### "Helps us strengthen out internal networks! " April 8, 2021 5.0 Pros 10K Coffees helps match employees that likely would not have connect without the platform. It is very customizable in terms of how you can match employees and was able to easily handle our many customizations. The customer service was also excellent and they provided great insights to us. Cons Nothing major stands out - I overall hope to see the software roll out with more features that make virtual meeting easier- we noticed a steep drop off when COVID hit and we could no longer actually go for coffee in person. Review Source Response from Ten Thousand Coffees December 6, 2022 Thanks for your review, Claire! We're so happy to hear that you and your teams are able to connect via our product with those they wouldn't have otherwise had a chance to. We've recently rolled out some new integrations, including Calendar, Slack and Teams to make virtual meetings easier than ever. JG Jessica G. Sr. Communications Manager Hospital & Health Care Used the software for: 2+ years ### "2021 Product Review" April 9, 2021 5.0 Pros The product is very user friendly and customizable. I like that there are icebreaker questions to make connecting with colleagues more accessible. Office Hours are a great way to connect with leaders and meet new colleagues. Cons It would be most ideal if the platform was available in French as well. Review Source Response from Ten Thousand Coffees December 6, 2022 Thanks for your review, Jessica! We're so glad to hear you're using all our features to their fullest advantage! Since your review we've rolled out French and have more languages coming in Q1 2023. AS Alina S. Director Computer & Network Security Used the software for: 6-12 months ### "A great way to make new connections!" March 16, 2021 5.0 Pros I have enjoyed meeting new people 1:1 and joining group discussions with folks talking about various topics, getting to know each other, making meaning connections during a time when it is so difficult to do. Look forward to now deploying this software for a new business unit that we've recently stood up, and seeing more networking and team building magic happen! Cons Have not experienced any cons yet, the software has been easy to use Review Source Response from Ten Thousand Coffees March 22, 2021 Thanks for your review, Alina! So happy to hear that you have taken advantage of all of our features during COVID! Stay safe! IW Irene W. Events Manager Financial Services Used the software for: Less than 6 months ### "Great way to create employee engagement and connection" March 17, 2021 4.0 Love the idea of being able to meet new people with similar interests Pros The ability to join people together across line of businesses Cons Would be nice to have more connection between conferencing links and platform or be able to randomly mix a group of people that have a profile, that are in the same group Review Source Response from Ten Thousand Coffees March 22, 2021 Thanks for your review, Irene! Our Smart-Match algorithm creates impactful matches between peers, leaders, and SMEs based upon their interests and career goals - we aim to take manual matching out of the equation! Love your idea to integrate video conferencing into the hub - our Product team have been notified! HV Hennie V. Tax Manager Financial Services Used the software for: Less than 6 months ### "A nice experience!" March 16, 2021 4.0 Pros We have quit some new colleagues in the lockdown due to Covid-19, so 10K-Coffees is a nice platform to introduce new colleagues to our organization, but also the current employees can keep in touch with each other. Cons We are using it too recently to pass judgment on that Review Source Response from Ten Thousand Coffees March 22, 2021 Thanks for your review, Hennie! Sounds like your colleagues are enjoying using the product to get to know eachother better - we're so glad to hear it! CH Clare H. Global Intern Program Leader Information Technology and Services Used the software for: Less than 6 months ### "Incredible diversity mentor matching" March 16, 2021 5.0 Pros Ease of use. Matched our company values on supporting, nurturing and encouraging diversity of thought. Supreme customer service. Cons None so far. We are very impressed by this software. Review Source Response from Ten Thousand Coffees March 22, 2021 Thanks for your review, Clare! We're so happy that you've successfully used our product to drive your DE&I goals. We cant wait to see the progress you make! RM Rachael M. Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "A great networking platform for those looking to become a mentor or seeking a mentor in a new field" February 8, 2025 4.0 Overall a positive experiencing to help facilitate connections for being a mentor as well as finding a mentor. 10KC's ability to match you with appropriate mentorship opportunities is my favourite feature and what has been most helpful. Also really like the fact that 10KC is specifically a social networking platform for cultivating mentorships whereas no other platforms (even LinkedIn) offer a similar service. Pros My favourite feature of 10KC is that it is a networking program focus on mentoring that can help to match you with beneficial connections from both a mentor and mentee perspective. Cons Cultivating connections and mentorship relationships was not as effortless and streamlined as hoped but that could have also been specific to the institution I was a part of and using 10KC with. Review Source FW Fatima W. VP, DEI and Belonging Marketing and Advertising Used the software for: 1-2 years ### "Excellent platform to scale and support development programs!" August 27, 2024 5.0 Pros The platform is easy to navigate, data is thorough and readily accessible, and the team is highly collaborative and supportive. Leveraging 10KC has made it possible for us to scale and manage our enterprise-wide mentorship and networking program that would otherwise require a full team to manually develop, implement, support and manage. The content that 10KC provides is also incredibly helpful and can be curated to support our program goals without the heavy lift of developing all development content to guide participants. Cons The technology automates messages and reminders to participants - which I LOVE - but I wish we could customize the messages' "sender" information so that it appears to come from someone within our organization. I think it would help employees make a faster connection when they receive communications and would reinforce our internal branding. Reason for choosing Ten Thousand Coffees (10KC) Noted "internal" as we'd previously supported a program via internal teams. I cannot disclose the other vendors we considered in the search for an external platform partner however, I can share that 10KC offered the most comprehensive platform that actually addressed our needs as an organization and made it simply to deploy a traditional mentorship program. Other tools we considered had more non-traditional approaches to mentorship and/or employee development that did not directly address the needs of our employee base. Review Source AC Alexandra C. Lead, Leadership and Team Development Financial Services Used the software for: 6-12 months ### "Meaningful Connections " May 22, 2024 5.0 10KC addresses the challenge of creating meaningful and relevant professional relationships by allowing customizable matching criteria, ensuring that employees can connect with peers who align with their specific goals and levels. This platform also enhances overall employee engagement and collaboration. Pros Our company has been using 10KC to facilitate networking connections among employees, and it has been an outstanding tool for fostering collaboration and building meaningful relationships. There are several key features that I particularly appreciate: 1. Regular Matching Based on Interests and Goals: The platform matches employees every six weeks based on shared interests and professional goals. This regular cadence ensures that networking remains a consistent part of our workplace culture. I've found that these connections are not only relevant but also highly enriching, allowing me to engage with colleagues who share similar passions and career aspirations. 2. Customizable Matching Criteria: One of the standout features is the ability to adjust matching criteria. Whether I want to connect with individuals from specific business units or seek out peers at certain organizational levels, the platform provides the flexibility to tailor connections to my current needs. This customization enhances the relevance of each networking session and helps me build a more targeted professional network. 3. User-Friendly Interface: The platform is intuitive and easy to navigate. Setting up my profile, adjusting preferences, and scheduling meetings are all straightforward processes, which makes the experience smooth and enjoyable. Cons I can't think of any particular negative feedback. Review Source Response from Ten Thousand Coffees August 6, 2024 Alexandra, thank you for sharing how 10KC is helping foster meaningful connections and drive performance within your company! It's truly inspiring to see how our platform is enabling your employees to build enriching relationships that align with their professional goals. We're particularly pleased to hear about your positive experiences with our key features. We're thrilled that you find our platform's flexibility in tailoring matches to your specific needs so valuable. We believe that targeted connections are key to driving collaboration and performance. Thank you again for your kind words and for sharing your experience with 10KC. We're excited to see how our platform continues to support your company's success. BH Bryce H. HR Consultant Diversity and Inclusion Information Services Used the software for: 2+ years ### "The Magic of Ten Thousand Coffees" May 17, 2024 5.0 Pros Ten Thousand Coffees seamlessly facilitates connections at a global scale to our colleagues across functions, geographies, levels of seniority, and business segments. Its intuitive interface combined with the power of algorithm/ML smart matching ensures that colleagues across the world connect to people with similar and complementary interests so that they can learn from others, grow their network, and thrive in the workplace. The platform provides real time insights that help us understand member sentiment and make adjustments as we go. On top of that, our partners at Ten Thousand Coffees are top notch. They lean in to support our goals and ensure we are setup for success, offering suggestions for how to use the platform in new and innovative ways. They are equally as focused on improving the experience for our colleagues as we are. They truly care and focus on building positive relationships with their clients built on understanding, trust, and support. Cons Nothing comes to mind. They are top notch. Review Source Response from Ten Thousand Coffees August 6, 2024 Hi Bryce, thanks for taking the time to write your positive review! We are absolutely thrilled to read how 10KC is making such a positive impact on your global organization! It's truly inspiring to see how our platform is enabling your colleagues to connect across functions, geographies, and levels, creating a truly connected and thriving workplace. We are dedicated to fostering connections that transcend borders and drive performance by leveraging the power of strategic connections. We're proud to empower organizations like yours to build a truly global community, fostering cross-functional collaboration and knowledge sharing. Thank you again for your kind words and for sharing your incredible experience with 10KC. We're excited to continue partnering with you and witness the positive impact our platform has on your organization. JG Joyce G. Global Talent Experience Lead Pharmaceuticals Used the software for: 2+ years ### "Facilitated the connection of colleagues across regions and functions" May 28, 2024 5.0 10KC is a great starter platform for organizations to drive connections, be it through coffee matches or mentor-mentee matching. Pros 10KC made it easy to facilitate introductions and connections amongst employees. Around 10-15% of our employees signed up for the program. It helped the organization feel more connected and facilitated collaboration across teams/locations. Cons We were not able to deploy this in China due to the data privacy issues. Review Source Response from Ten Thousand Coffees August 6, 2024 Joyce, we are so thrilled to hear about your positive experience with 10KC! It warms our hearts to know that the platform helped your organization feel more connected and facilitated collaboration across teams. We're also proud that 10-15% of your employees signed up for the program and found value in connecting through 10KC. It's fantastic to see that the platform helped build a stronger sense of community within your global organization! We understand your concern about the data privacy issues in China, and we're continuously working to expand our global reach and address these challenges. Thank you again for your kind words and for taking the time to share your valuable experience. OI Okey I. Director Higher Education Used the software for: Less than 6 months ### "10KC: A must-have software for professional growth and development" December 15, 2022 5.0 Our expectations for using 10KC have been exceeded well beyond what we originally imagined. Networking and mentorship are two of very few top professional growth and development activities, but they can be very time-consuming and bit of hit-or-miss. 10KC successfully eliminates the barriers to excellent networking and mentorship experience. 10KC also includes several other added benefits - such as office hours, scheduling meetings, etc. Pros 10KC exceeded my expectations regarding value for participants; the software eliminated guess work that are commonly associated with professional mentorship and networking. Cons I cannot think of what I like least about 10KC at this time. Alternatives considered [Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing Ten Thousand Coffees (10KC) The features and value proposition were far superior and in line with what we were looking for. Review Source Response from Ten Thousand Coffees December 21, 2022 Hi Okey, thank you for the review. We are thrilled to hear that you're having a great experience with 10KC and utilizing the Office Hours feature. Thanks for being a great partner! GS Glenn S. Customer success manager Professional Training & Coaching Used the software for: 1-2 years ### "Leveraging technology for the best mentoring experience " January 30, 2023 5.0 It's been a pleasure working with Ten thousand coffees and the platform has allowed me to scale programming and automate functions through 10KC. The user interface is simple yet fully functional, and the matching algorithm was great. Pros Ease of use, functionality, presentation, user experience Cons Integrated meetings, otherwise, the software was fantastic. Review Source Response from Ten Thousand Coffees February 2, 2023 Hi Glenn, The pleasure has been ours! Thank you for your review and for being a dedicated partner to 10KC. We are thrilled to know you are utilizing our features to scale and automate your programming! We wish you continued success on your program and are happy to help you optimize. Similar Products Featured ## Related categories [Mentoring](https://www.capterra.com/mentoring-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Training](https://www.capterra.com/training-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.