# Page 2 | Ten Thousand Coffees (10KC) Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Ten Thousand Coffees (10KC) the right Mentoring solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204708/Ten-Thousand-Coffees/reviews

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Ten Thousand Coffees (10KC)

4.7 (54)

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Last updated March 13th, 2026

# Page 2 - Reviews of Ten Thousand Coffees (10KC)

## Showing most helpful reviews

Showing 26-50 of 54 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kimberley D.  
Manager  
Education Management  
Used the software for: 2+ years

### "A Great Product"

March 16, 2021

4.0

I have used Ten Thousand Coffees to stay connected with colleagues, and to connect my students with alumni and other professionals. As a user, I love the introductions as I have now connected with people that I may not have had the opportunity to connect with otherwise. As an administrator I regularly received positive feedback from our students.

Pros

Regular introductions with like-minded individuals The ability to control how often I received introductions

Cons

Messaging can be challenging. Usually we take our conversations offline.

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks for your review, Kimberley! We're so glad to hear that you are having such positive experiences as both an admin and user. We offer a variety of features that support members taking their conversation offline - like integrating with email and calendar, while still offering the ability to measure the conversations that are happening.

Chérisse M.  
International Employment Specialist  
Education Management  
Used the software for: 2+ years

### "Props to Ten Thousand Coffees (10KC)"

September 26, 2023

5.0

Pros

I appreciate 10KC for the ease with which I'm able to connect with mentors/mentees on a monthly basis. The pre-populated connection prompts make it easy for me to make that first connection.

Cons

There aren't any negatives that prevent me from using 10KC as it suits my needs to connect with other people. If I could change one thing I would want the opportunity to customize my own profile to show more of my personality with the ability to change the colour scheme or addition of other media.

Review Source

Response from Ten Thousand Coffees

October 6, 2023

Thanks Chérisse for your 5-star review and detailed feedback! We appreciate your suggestion to create a more customized profile to showcase your personality. We'll let our team know and we'll circle back to this review once we have an update!

RN

Reagan N.  
Manager  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Greta customer service!!"

December 15, 2023

3.0

has had an overall positive impact on our organization

Pros

Customer service - the team we are working with to implement is very organized and helpful. Various functionality accommodating to our requests

Cons

administrative to use if dont have integrations too many email notifications

Review Source

Response from Ten Thousand Coffees

December 20, 2023

Hi Reagan, thanks for your feedback! Partners like you help us continually improve our product, and we're so glad we've helped you have a positive impact on your organization. Thank you for sharing that you've had a great experience with our team (we have fantastic people here at 10KC!). We totally agree about the value of integrations. You'll be pleased to know that integrations is part of our offering at 10KC! Some customers have used this functionality and it made their processes all the more seamless for them. Some customers chose to not implement integrations, which is understandable. Our CSMs are always here to make our customers' lives easier. They're keen to work with you and find a solution.

ED

Evan D.  
Director  
Entertainment  
Used the software for: 2+ years

### "Stellar product "

September 26, 2023

5.0

Fantastic and thoughtful product. Great team.

Pros

Easy integration and accessible to all teams

Cons

A few features I was looking for but they ended up being very specific to my business and team

Review Source

Response from Ten Thousand Coffees

October 6, 2023

Thank you Evan, for sharing your positive feedback!

EB

Elaine B.  
Manager, Strategic Initiatives  
Financial Services  
Used the software for: 1-2 years

### "Overall great but more integration into MS Teams needed"

October 3, 2023

4.0

Pros

Setting up events is simple and efficient. Being able to ask questions in advance and have them sent to the organiser so they can prep beforehand is key.

Cons

MS Teams not being linked so you have to create an invite and copy and paste the link into 10KC. It takes away from the efficient experience

Review Source

Response from Ten Thousand Coffees

October 18, 2023

Thank you for your review, Elaine! You'll be pleased to know that we have been working on an MS Teams integration and we're rolling this out to our clients. You'll soon be seeing this integration soon!

Bridget K.  
Talent Acquisition Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Great product to enable early career connectivity in a virtual workforce"

March 19, 2021

5.0

Pros

Love the automated smart matching and overall automation which saves our early career team time and resources in running a summer intern networking program. Also it is a very user-friendly product with smart nudges and reminders.

Cons

Would like to see direct calendar integration and more features on the hub itself.

Review Source

Response from Ten Thousand Coffees

November 16, 2022

Hi Bridget, since you posted your review we are excited to share that we have launched new calendar integration features to improve your 10KC experience. The full integration is available for Outlook (on the web) users with support for other calendar providers coming early next year. You can learn more about our new features on our website here: https://www.tenthousandcoffees.com/product/integrations

KS

Kaitlin S.  
Clinical Counsellor  
Mental Health Care  
Used the software for: 2+ years

### "Impactful and meaningful"

September 26, 2023

5.0

It has been excellent, and a huge growth opportunity.

Pros

User friendly and covers it all for mentoring.

Cons

Nothing comes to mind. They do an incredible job.

Review Source

Response from Ten Thousand Coffees

October 6, 2023

Thank you for your 5-star review, Kaitlin!

DP

Daniel P.  
Sr Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent internal networking platform"

September 26, 2023

5.0

Great to identify opportunities to work with different teams (eg, for cross-selling).

Pros

Great matches, easy to use, awesome conversation starters all delivered through email.

Cons

No complaints. Overall I found it a really effective way for making networking easy.

Review Source

Response from Ten Thousand Coffees

October 6, 2023

Thank you Daniel, for sharing how 10KC has been an excellent internal networking platform for you!

MW

Michael W.  
Technician  
Mining & Metals  
Used the software for: I used a free trial

### "Huge asset for mentoring "

September 25, 2023

5.0

Pros

\-phenomenal analytics -user friendly platform -great customer service -easy way to engage new employees

Cons

Overall, a very well versed platform. We have yet to experience any cons.

Review Source

Response from Ten Thousand Coffees

September 29, 2023

Thank you Michael for sharing your positive experience with 10KC's all-in-one platform for inclusive mentoring and networking!

DG

Dan G.  
Manager/Advisor  
Financial Services  
Used the software for: 1-2 years

### "Amazing Platform"

March 16, 2021

5.0

This has been a tremendous asset in growing my network within my organization and beyond with my student network. I love the platform and I love learning from people as well sharing my own personal experiences

Pros

The software is easy to use - very user friendly. Innovative with your profile creation and super creative.

Cons

I would like to see improvement when matching with someone of they are looking for advice or wanting to give advice based of off their profile selections.

Reason for choosing Ten Thousand Coffees (10KC)

This platform has been provided by my employer and came highly recommended from my colleagues who use it. I am unaware of any other platforms like it.

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks for your review, Dan! We're so happy that you love our platform - it sounds like you're using it to the fullest! Our Smart-Match algorithm has a Match Quality Score of 98% and can be customized for each community and includes members' goals and interests, and organizational attributes like Line of Business, Job Function, ERG affiliation, Location and Tenure.

CW

Carly W.  
Communications Officer  
Higher Education  
Used the software for: 1-2 years

### "10K coffees"

March 16, 2021

5.0

We've really enjoyed it! One thing we've really been liking recently is the events that have been hosted by 10k Coffees and are available to all members. Also, the staff are really kind and responsive.

Pros

This software is a great way for people to connect with each other. I like the office hours option and it's been great during COVID for our constituents to connect with one another with relative ease.

Cons

One thing we've struggled with is the categories that people can choose a role (that we set - graduate, 1 or second year student, seasoned alumni, etc.) but we can't necessarily filter by what they're looking for. This means that sometimes our communications are limited to where they are in their career, rather than what they're looking for. Because we're a College, we have many people in our community who may come back mid-life for a career change, and it'd be nice to be able to use this data for a bit more than just what role they've used. We've tried to troubleshoot this with our 10k coffees rep, and it seems there's little we can do.

Review Source

Response from Ten Thousand Coffees

March 22, 2021

Thanks for your review, Carly! We're so glad you love the platform ad have been taking advantage of our Office hour event function! This is definitely something our Product team is looking into, so we will update you as we make changes!

SC

Stephanie C.  
Events Project Manager  
Events Services  
Used the software for: 1-2 years

### "Great Networking Platform!"

April 5, 2021

5.0

10KC's customer service is second to none and responds very quickly if there is a glitch or issue that needs to be sorted out. The team is extremely organized and gives the result metrics we look for.

Pros

10KC has been amazing to work with, and the platform has exceeded our expectations! I highly recommend it for employers looking for interns, new hires, employees, etc. to network with each other and to help have those "water cooler" moments in a virtual environment.

Cons

The software doesn't sync with our company's calendar.

Reason for choosing Ten Thousand Coffees (10KC)

Customer service, customization, solution to our problems, etc.

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks so much for your review, Stephanie! We're so glad you're having such a positive experience using our platform. Since your review we've launched a calendar integration that makes it easier than ever to schedule meetings and measure how many members' are meeting.

SM

Shirin M.  
Entrepreneurship Assistant  
Government Administration  
Used the software for: 6-12 months

### "Very easy to use! "

March 16, 2021

5.0

Pros

It provides lots of informative data such as mentorship matches rate to help us (the admins) make proper decisions. This allowed us to establish a community of entrepreneurs and mentors who want to share their insights with start-ups and individuals seeking to grow their network. Further, the user interface, alongside the admin interface is seamless and allows us to navigate the platform with ease.

Cons

The platform itself was very costly to implement for our organization so if we can leverage it in any way to increase membership and allow people to have meaningful conversations, we use it.

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks for your review, Shirin! We're so glad that you are taking advantage of the data we provide and that you find our platform easy to use. We're the only all-in-one Talent Experience solution, offering Onboarding, Leadership Development, Early Talent, Connectivity and DE&I solutions in addition to Mentoring, so there's lots of ways to create meaningful connections amongst your members.

AG

Ali G.  
Senior Manager  
Banking  
Used the software for: 1-2 years

### "Admin perspective review"

March 16, 2021

5.0

Fantastic!

Pros

Great way to help our users connect with little manual work versus other networking initiatives which require a lot of manual work. Great templates Fantastic user support from 10KC team

Cons

No password- login requires email link Might be difficult to implement but it would be great to have a feature to track attendance at the office hours

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks for your review, Ali! We're so glad to hear that we have given admins their time back. You can indeed track attendance of Office Hour events, along with their feedback and satisfaction rate. Our passwordless login links mean one less security risk for you and your team to worry about, not to mention not having to remember or reset another password!

AM

Adam M.  
VP, Proprietary Distribution  
Insurance  
Used the software for: 2+ years

### "Ten Thousand Coffees Review"

January 19, 2023

5.0

Excellent

Pros

Easy to navigate, user friendly, smart match algorithm is unique!

Cons

Would like a mobile app and integration of zoom within platform if possible

Reason for choosing Ten Thousand Coffees (10KC)

Layout, ease of navigating through the tool, simplicity

Review Source

Response from Ten Thousand Coffees

February 2, 2023

Hi Adam, Thank you for your review, and for being an incredible partner and mentor!

NP

Noah P.  
Associate Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Connecting"

March 17, 2021

4.0

Pros

I like the ability to connect with with others within the company.

Cons

Ease of using other services that integrate into Slack provide ease of not having to context switch into another platform.

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks for your review, Noah! We offer a Slack integration that pushes 10KC notifications right over so you never have to remember to check for messages or updates in another app.

SR

Serge R.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Connecting and engaging employees "

March 19, 2021

5.0

Great additional tool to have

Pros

Especially in today’s environment it’s important to stay in touch with our people.

Cons

None it’s a great product to have and everybody at the company seems to used it and like it.

Review Source

Response from Ten Thousand Coffees

March 25, 2021

Thanks for your review, Serge! So glad to hear you and your team love using our product!

SO

Sarah O.  
Student Development Coordinator - Co-op  
Education Management  
Used the software for: 6-12 months

### "Easy Setup and Implementation"

March 16, 2021

4.0

This product is allowing us to make meaningful connections with Students and Employers with minimal resources.

Pros

The software allows you to easily modify your user requirements and adjust as needed. Plus the customer support is very responsive and helpful!

Cons

Sometimes features are too easy to adjust so having more user confirmation alerts would be helpful.

Reason for choosing Ten Thousand Coffees (10KC)

This product was selected because of the program with RBC.

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks for your review, Sarah! Our administrator features are the most user friendly in the industry, and our Customer Success Team is always here to help if you need a little extra support.

VG

Valentina G.  
Campus Talent Acquisition  
Internet  
Used the software for: Less than 6 months

### "10K C"

April 8, 2021

4.0

easy to set up profile loved intro paragraphs of why we were paired with them!

Pros

I love the topics in which we are connecting on - they aren't traditional and focused on human connection

Cons

I don't understand what happens AFTER we want to schedule a coffee. Do we do that in our own calendar? How does the platform know if i've actually connected with the folks I was introduced to. Do we only communicate in the platform?

Review Source

Response from Ten Thousand Coffees

April 12, 2021

Hi Valentina, thanks for your review! We're sorry this wasn't made clearer to you! Once you're automatically paired with your match, you'll be invited via email to set up a time to connect. From there, you will receive a series of nudges via email from the platform which will remind you to schedule your meeting and ask what you have done so far. The platform collects the feedback that you give it so it can continue learning! You can connect with your match using the video conferencing tool that you're most familiar with so there's no confusion. Please do speak with your CSM if you have any other questions as we'd be happy to assist!

JB

Jordan B.  
Campus and Experienced Recruiting Leader  
Financial Services  
Used the software for: 1-2 years

### "10K Coffees"

March 16, 2021

5.0

Pros

Great customer support, likeable and helpful relationship managers

Cons

managing the participant list can be tedious

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks for your review, Jordan! We're so glad you love our product and our fantastic CSM team. Our Integrations Suite allows you to completely automate user management through our HRIS and SSO integrations, and we're continuously improving our capabilities.

TP

Tamara P.  
Human Resources Intern  
Hospital & Health Care  
Used the software for: Less than 6 months

### "J&J/10KC Review"

April 14, 2021

4.0

Pros

The platform is very easy to use and the team appreciates how customizable it is. The ability to change configurations of the tool when needed makes it extremely easy to adapt and shift the program we've created if need be.

Cons

Many of our employees would appreciate a mobile app to further reach our colleagues who work on the road, in distributions centers etc.

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks for your review, Tamara! We're so glad that you and your team are enjoying 10KC's easy administrator tools and configurability. Our focus is delivering our experience with as little friction as possible, so rather than an app (which adds an extra download step and is frequently abandoned!) we integrate with tools our members use every day like email, calendar, Slack and Teams. This is why we see the best adoption and engagement in the industry.

CT

Cydya T.  
Director of Student Initiatives & ERG Networks  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Cool Platform"

March 17, 2021

5.0

We are able to meet the needs of our clients and our members easily and efficiently. We connect a lot of people on the app.

Pros

Love the Office Hours feature. It makes setting up small intimate gatherings with a select audience easy. It is easy to set up and the software does the rest. No need to send email reminders or anything.

Cons

It was a heavy lift to get our data uploaded in to the system and to figure out how to get our data to load quickly. It was very manual.

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks for your review, Cydya! We're so happy you love our Office Hour event feature and that you're seeing the impact of 10KC in your business. We offer integrations with HRIS and SSO providers to make user management a breeze, from adding and removing users to syncing their profile data.

DS

David S.  
Visiting Professor  
Higher Education  
Used the software for: 2+ years

### "Customer focused tool, that makes staying connected easy"

March 21, 2021

4.0

Pros

Ease of use. Helpful prompts and discussion guides for mentors.

Cons

Getting back to in person connections will make the matching tool even more valuable.

Review Source

Response from Ten Thousand Coffees

March 25, 2021

Thanks for your review, David! We're so happy to hear that you love using our product!

CB

Christine B.  
Director, Continuing Professional Education  
Education Management  
Used the software for: 6-12 months

### "Valuable resource for students"

March 16, 2021

5.0

Excellent support during implementation and beyond

Pros

Ten Thousand Coffees helps us connect our students with alumni and industry advisors to help them uncover the hidden job market and develop their networking skills.

Cons

We'd like to be able to brand it more closely to our School but it's not a significant issue.

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Thanks for your review, Christine! We're so glad to hear that our product is so valuable for your students. We offer a variety of different tools for branding to make your community look and feel like your own, including a custom URL, color scheme, logos and banner images.

SH

Sheronna H.  
Quality Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great App that Does it All"

April 14, 2021

4.0

I have met the most amazing people, the app helps me to remember to meet and it is easy to use. I love that our company chose this. We were in the middle of building this app and would need support to maintain it, so we chose this off the shelf solution.

Pros

So easy to use! Makes sense. Almost a social app feel, to connect you with the project or mentor/ mentee of your dreams! Great for networking, connecting and meeting people from a diverse background within your own company!

Cons

It integrates with Outlook very well, but having to toggle between the two to get something done was odd. I wish anything I did in Outlook could feed back or anything I did in the app would feedback.

Reason for choosing Ten Thousand Coffees (10KC)

Yes

Review Source

Response from Ten Thousand Coffees

December 6, 2022

Hi Sheronna, thank you for your great review! We're continuously improving our Outlook integration and have just rolled out some exciting new capabilities this quarter that make it easier than ever to schedule meetings.

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