# iCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iCloud the right Cloud Storage solution for you? Explore 1947 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204717/iCloud/reviews --- iCloud 4.6 (1947) [View alternatives](https://www.capterra.com/p/204717/iCloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Reviews of iCloud Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews IL Idalia L Insurance AgentInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “I use icloud to help me continue taking photos, videos saving files on my phone and ipad without any problem, as long as I pay for the storage though.“ February 13, 2026 JN Jean-Pierre N Instructional DesignerHigher Education, Self-employedUsed the software for: More than 2 years. “It has a small amount of free storage (5GB), which is not enough to keep amount of data, especially images or graphics.“ January 9, 2026 SS Stephanie S Licensed Clinical Social WorkerIndividual & Family Services, Self-employedUsed the software for: 1-2 years. “What i like most about icloud is that i am able to store important files, programs, photos, etc and not use my own storage up.“ April 9, 2026 SF Susanne F AssistantConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The fact that if you lose a phone with your info on it you have to wait up to two weeks to be able to access your information because you can't bypass the two factor authentication without your device“ February 11, 2026 JJ Jon J HR CoordinatorDairy, 501 - 1,000 employeesUsed the software for: More than 2 years. “File management is smooth and painless, especially with Apple devices: your photos, documents and passwords are stored in the cloud and instantly accessible everywhere.“ January 17, 2026 JJ Jon J HR CoordinatorDairy, 501 - 1,000 employeesUsed the software for: More than 2 years. “Windows app is still a little buggy (recently files were not uploading, and the app didn’t reply me why - I had to do a lot of digging to see the reason was I had changed my password and needed to update it).“ January 17, 2026 MW Melissa W Hospital administratorVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, iCloud has been solid for our small business storage needs we store files and photos as well as videos and marketing material materials.“ December 3, 2025 FS Fletcher S Customer Experience SupervisorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The pricing structure isn't the best in my personal opinion, it seems like Apple wants to make you reliant on the feature and there's a big jump from the 50 gb to 1 TB even though 50 gb isn't that much at the end of the day“ September 22, 2025 ## Showing most helpful reviews Showing 1-25 of 1947 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Trinidad F. Autonomous Remote Assistant Transportation/Trucking/Railroad Used the software for: 2+ years ### "A Digital Blessing from Above" March 10, 2026 5.0 Overall I think iCloud is a very valuable and extremely useful platform and service. It's very intuitive and easy to learn and use from the start. Pros Apple's iCloud is an incredible platform and I use it throughout the day every single day. I really love and appreciate that all my data and files are safe, secure, and easily accessible. Cons iCloud has very limited storage and regularly really encourages the user to upgrade and purchase more terabytes of storage space. It very much feels necessary since the initial free storage offered fills up fast. Review Source GS Gareth S. Area Inclusion Worker Education Management Used the software for: 2+ years ### "Solid, reliable but a tiny bit outdated." April 16, 2026 5.0 I would say that for over a decade I was very happy with iCloud but in the last few years I have migrated away to other platforms. Ones that offer full end to end encryption and are not locked into one ecosystem. I still have my iCloud account, still pay the small monthly fee but I am in the process of moving my email account and folders to different platforms. Pros The simplicity of using iCloud is its most positive feature; very easily synchronises with all Apple devices and allows simple organising of files and folders. It also comes with the Apple reputational badge so you know it has been rigorously tested and is going to be super reliable. I have been using iCloud for nearly 15 years and I have never experienced a single bug issue or even an error message. And that is across all platforms. The price (a rolling monthly subscription) is fair and has never been hike dup out of the blue. Solid, reliable, dependable would be my descriptors for iCloud. Cons This is going to be such an oft-repeated grumble as to maybe dip into the realms of cliche but I’m going to go there anyway; Apple’s walled garden ecosystem makes sharing, integrating and working alongside other platforms a troublesome business. It always feels, and this is just a personal feeling, that Apple will put up as many barriers as possible to make this process annoying enough that you continue to reside in their (heavily) garden. An example; if I want to share a file stored on iCloud, through my iPad I am only given DropBox as a sharing option. It takes a multitude of clicks and questions before I can share with my Proton Drive account. That all feels a little bit 2014. Review Source Victoria H. HR Director Insurance Used the software for: 2+ years ### "Apple tool given for iPhones " March 10, 2026 3.0 My overall experience has been decent with iCloud. I’m glad it’s there. I just don’t like that you have to pay once you are over your storage limit. Pros Either can store pictures and files from your phone on iCloud and it uploads from your phone automatically. Cons I feel like it does not provide enough storage and you have to pay for storage, which usually starts out cheap and then you have to get into the higher ranges later on. I also don’t like it will automatically store after you’re out of storage and you may lose pictures. Review Source Tiffany B. Owner Construction Used the software for: 2+ years ### "Easy to file share to the team and extra storage space on devices" February 18, 2026 5.0 Pros iCloud is easy to integrate and use across all my devices. When I run out of space on my work phone I can easily go into the cloud and still find the files I'm looking for. I can share files with my team and the learning curve is minimal. Overall a great cloud service that offers support and is affordable. Cons I have no cons, using iCloud on all of my devices makes file sharing easy and adds unlimited storage to my devices. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) I needed a product specific for apple devices Review Source Amber M. Owner Design Used the software for: 1-2 years ### "Great Tool for Personal and Business!" February 25, 2026 5.0 iCloud has been a great tool for my personal and business life. I appreciate knowing that it automatically backs up and is accessible anywhere. Pros iCloud is where I store my photos and a lot of my documents for my business. After my external hard drive crashed in 2024, a friend suggested I store all my documents on iCloud so that it remains on my computer and automatically backs up. I've been doing that ever since! Cons It can be a pain sometimes that it automatically uploads when I am working on a project and need it to remain downloaded. I wish there were an option to "stay downloaded" for the next X amount of hours or something like that. Review Source OG Olivia G. Teacher Child Day Care Services Used the software for: 2+ years ### "Satisfied cloud user " April 20, 2026 5.0 All positive! Never had any issues with iCloud before and I will continue to use this as long as I can. Pros I love the way that I can easily store my information and share my files that I have saved and know that they are secure. It was not a learning curve at all. Since I got a phone I’ve always used Apple and I will continue to be a portal customer. I’ve never had any bugs or issues with this application. I’ve never had to reach out to customer support. I love that I can easily add my signature digitally without needing any paper. We pay for the family iCloud storage and the price for what we get is extraordinary! Love Cons I don’t have any concerns except it would be nice if it was a bit easier to share the storage with my family. It’s a bit complicated but I believe we have it figured out now. Review Source VR Verified Reviewer Project Manager Information Technology and Services Used the software for: 2+ years ### "The flexible cloud solution" April 2, 2026 5.0 iCloud is a smart and convenient application/storage with various uses whether it is for personal use or for professional cases. Its flexible for both laptops, desktops and mobile devices alike Pros I love Iclouds ease of use and versatility for what you can store there. I specially use icloud to declutter my phone from photos and videos Cons The cost and pricing is not flecible. I feel they need to re-evaluate the sizes fo data that you can choose from to accomodate the needs of everyone Review Source SA Samer A. Open source contributor Computer Software Used the software for: 2+ years ### "iCloud is a great cloud service" March 11, 2026 4.0 iCloud is great for managing my iPhone storage, file saving, and backups. It is well integrated into all services in the Apple account, which makes it of high importance. Pros I like it the way it is integrated into my iPhone and how easy to access and store files and documents. Uploading and downloading files from it is similar to using the phone's memory drive in terms of speed and efficiency, and maybe ICloud is a better choice to keep things backed up. Having sufficiently available storage for the free subscription is great. And it has no bugs or technical issues since I started using it. In addition to that, the file sharing and sending feature is so useful. Cons Overall, it is doing great, but I can not find a workspace connected to it that works with the best efficiency, so, for example, the default Apple apps are useful but not with the best customisations. Review Source LW Levin W. Cashier Food & Beverages Used the software for: 1-2 years ### "Great app must try " March 1, 2026 5.0 Overall my experience with iCloud is top tier I would choose over anything else I especially love the digital signature Pros What I like about iCloud it holds all my files the customer support is to tier great value for your money and file sharing is superb Cons I don’t dislike anything about iCloud really it is the best service to me I haven’t had any bugs or issues Review Source VR Verified Reviewer Salesforce Consultant Pharmaceuticals Used the software for: 2+ years ### "It's a good storage method. " April 1, 2026 5.0 Overall it has been good. I would say it has definitely gotten wayyyy better as apple has grown. They have listened to users and improved. Pros iCloud is good. It is useful for having everything in one place and I often use it for non major documents. Cons Seems like storage runs out fast but that could just be me not realizing how much i actually store. Not many cons overall. Review Source VW Victoria W. COTA Hospital & Health Care Used the software for: 2+ years ### "Solid Cloud Service That Gets the Job Done" December 1, 2025 4.0 Overall I think that iCloud is a good product and is very easy to use. If you are looking for a better more secure way to store information without having to physically save it to external drives this exactly what you need. Pros I have used apple products my entire life which automoatically signs you up for an icloud account. I feel like it is a very good way to store information and files so that you are always able to retrieve them. I feel like there it’s a very simple application to use with minimal learning curve required. I personally have not had any issues with icloud that required customer support. Cons The main issue I have with icloud is that I don’t feel it’s a great value for your money. I personally do not like that you have to pay a monthly fee to store any more that a small percentage of items. The cost for more iCloud storage is very small however paying a small cost for the entirety of your life seems ridiculous to me. Review Source RH Ronisha H. Owner Consumer Goods Used the software for: 1-2 years ### "iCloud review " December 18, 2025 4.0 Overall, I appreciate and like iCloud. The pros outweigh the cons. It’s great to know that atleast you can store your memories for when you need them. Pros I like that I can store many of my personal files in the iCloud even when my phone storage is full. That gives me an extra sense of assurance I’ll be able to keep and transfer those things if and when I attain new devices. Cons The free storage sometimes fills up way too quickly. And then there is no other option but to purchase more. And that sometimes makes the device move slower with downloads etc when or if you can’t purchase more at the time. Review Source AS Alexis S. Owner Retail Used the software for: 2+ years ### "Great app to store everything!" February 19, 2026 5.0 My overall experience with iCloud is very positive besides the security support issue. I love that everything is all in one place though so that is really cool. Pros What I like most about iCloud is that all of my information is stored here and I can get online and also access it. Cons What I like least about iCloud is the security features because support isn't helpful when needing help signing in. Review Source AN Alicia N. Teacher Education Management Used the software for: 2+ years ### "Apple (iCloud) Devoted!" September 7, 2025 5.0 I am a huge apple fan, and iCloud is my preferred cloud storage. I love how I only pay $10 a month to be able to use close to unlimited storage for myself. And it makes it easy for me to pull up files on iCloud Drive on my iPad, iphone, or other Apple device. Pros Apple is 100% my way to go and iCloud is amazing! I love the iCloud drive that I use for 95% of my file storage. I have everything from my personal things, my work things, and storage as in photos and such. Of course, I also use iCloud as a backup and it has been mostly reliable minus one time I had files lost. Cons The only thing that is frustrating I would say is that it’s not 100% trustworthy. There has been moments in my life where files have been lost on a backup or a backup was not completed when it should have been. But mostly it’s been pretty reliable as of late. Especially with my file storage on the iCloud Drive, which I am absolutely dependent on for work and personal things. Review Source KP Kennedy P. Master Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Have been using for years - i love it!" June 5, 2025 5.0 I love the convenience and safety of icloud. I love how i can be confident all my data is secure and i am notified when my passwords have been compromised as well. Pros I love that all of my data syncs to all of my devices. the convenience of apple products is so unmatched. Cons I do not like how quickly storage runs out, and the monthly subscription I have to agree to so my data isn't lost. Review Source JC John C. Graphic designer Graphic Design Used the software for: 2+ years ### "My favorite iCloud" January 22, 2026 5.0 iCloud is a powerful tool . It stores my photos, videos, contacts, documents etc. It work well on both iOS devices ! Pros \- It makes file sharing easy - I like their customer support team - File management is easy to do - I like as it is easy to learn - I really like the auto- backup advantage - I like as it synchronizes with ease Cons \-I don’t like as there is presence of bugs and issues -It has a high value for money as it requires to buy more storage once it is full Review Source KF Kam F. Director Education Management Used the software for: 2+ years ### "iCloud & data storage! " December 29, 2025 5.0 It’s been great. I really need a data storage extension alternative. And it’s been very helpful for me. Pros The storage space is so helpful because I have tons of photos and videos. And I don’t have to lose any if I don’t want to. Cons I don’t understand quite how it works. Or how to retrieve very old photos & videos. For example I’ll see pics on a video collage randomly that are not on my phone anymore from years and years ago. And I’d like to know how the data storage process actually works. Review Source SM Shae M. Case Manager Assistant Legal Services Used the software for: 2+ years ### "iCloud maximizes your own way in saving!" January 19, 2026 5.0 Overall icloud has progressed and created the new way in saving memories, important documents as well as sharing them whether business or personal Pros iCloud gives me the space to share and keep memories for over an extremely long amount of time. Even if its from decades ago. Cons I don't like having to purchase more space after adding more multimedia to my devices. Overall, it can be very useful. Review Source VR Verified Reviewer Art Retail Used the software for: 2+ years ### "Good and expensive " February 12, 2026 3.0 My iverall experince is good with the convenience of automatic, secure, ecosystem-wide syncing but no having the opportunity to have the same space that my phone has , it´s weird Pros What I like about iCloud is the automatic backups, photo and video security and the space optimization. Cons What I don´t like about iCloud it´s the limited free storage and that is not compatible with no apple systems. Review Source Hannah K. Vice President Marketing and Advertising Used the software for: 1-2 years ### "Best Cloud Sharing for Apple Devices" December 30, 2025 4.0 Pros I like the ease of being able to sync items across multiple devices without any effort - it's just automatic. Cons I dislike that my storage always seems to run out quick because the higher tier storage plans are quite exspensive. Review Source AA Abby A. Fitness Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Getting the best data management tool" December 14, 2025 5.0 I use icloud on phone and managing the best way it can be for avoiding suscribe to plan. I would like Apple more than that Pros I like most how icloud is easy to use and allows me keep safe all on my phone; photo, messages. It's very reable to use it when changing phone. Cons Least part of Icloud for me it's defnitly its princing. Like the ssd each Gb is very expensive. Apple give 5 Gb that fills very fast Review Source FC Fannie C. Estimator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Budget Estimator" November 18, 2025 5.0 I have been using iCloud for more than 10 years and have gotten used to it. I don’t want to lose my stored information, especially my photos and contact details. Pros iCloud makes our lives much easier when we switch or buy a new phone. You don’t need to manually download or upload anything—just sign in with your iCloud ID, and you can restore everything to your new device. Cons However, it has limited storage and keeps asking users to upgrade and pay for more iCloud space. It becomes a never-ending payment if you continue using an iPhone. Review Source JN Jean-Pierre N. Instructional Designer Higher Education Used the software for: 2+ years ### "iCloud is an absolutely fantastic platform for data backup" January 9, 2026 5.0 iCloud is an absolutely fantastic platform that helps me save my files and photos, providing me with easy access. Pros I like the automatic backup for iCloud, easy sharing of data from one Apple device to another, and data security. Cons It has a small amount of free storage (5GB), which is not enough to keep amount of data, especially images or graphics. Review Source CD Christelle D. Admin Assistant Civil Engineering Used the software for: 2+ years ### "iCloud is just alright." August 27, 2025 3.0 Overall a 3/5 experience. It is great for on the go file access and storing photos. However, I very much dislike the storage capacity and the pricing. It's too much and every dollar adds up. I have considered into looking at other cloud storage options. Google Cloud is similar when it comes to iCloud and can be accessed by both Apple and Android users. Pros I value the concept of having my files, photos, and other items on the cloud. It is very easily accessible. I can connect to the internet/wifi and have what I need on hand at any moment. File organization is great and very customizable. Sharing files is seamless between Apple users. Cons The storage capacity is extremely limited. Why does it seem like I am constantly running out of iCloud storage and then having to pay more for extra storage just seems unneccessary. I buy more storage but sooner or later, I am already running out of space. Review Source JB Juan B. BDR Computer Software Used the software for: 2+ years ### "iCloud: A smart choice, if you can afford it. " June 16, 2025 3.0 It's a bit expensive if you don't live in richer countries. For an Argentinian, it's not as proritaryt as to spin that amount of money. Apart from that, it meets all expectations, and works seamlessly without delays or errors. Pros The whole Apple environment is interconnected in cutting-edge capabilities. It's very focus on providing as many tools, for as many diverse needs. For me, their design is, by far, the most efficiently beautiful. Cons Well, as all the other big competitors with iCloud, they are still "on war" over which OS would be the most popular popular one (the one with the most revenue). This make it absolutely annoying as users because something as simple as transferring data for one device to another, becomes too farfetched if one device is Windows or Android, and the other is IOS (on purpose, of course) Review Source Similar Products Featured ## Related categories [Document Management](https://www.capterra.com/document-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/)