# CocoFax Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CocoFax Software - reviews, pricing plans, popular comparisons to other Fax Server products and more. Source: https://www.capterra.com/p/204795/CocoFax --- # CocoFax Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CocoFax ## What is CocoFax? CocoFax is a cloud-based fax platform allowing you to send and receive faxes online from any device securely and reliably. Seamlessly integrated into daily business, you can directly manage faxes without messing up with any physical documents. Providing an effective and secure way for faxing on official occasions like business or administration management. ## What is CocoFax used for? [Fax Server](https://www.capterra.com/fax-server-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 80% Neutral 6% Negative 14% Starting price $9.99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CocoFax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cocofax.com&name=CocoFax) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CocoFax 4.3 (51) VS. [4.9 (16)](https://www.capterra.com/p/215989/Medsender/reviews/) Starting Price $9.99 Flat Rate, Per Month Starting Price $299 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (51) Ease Of Use 4.8 (16) Value For Money 4.0 (43) Value For Money 4.9 (15) Customer Service 3.8 (39) Customer Service 5.0 (15) ## CocoFax alternatives Highest Rated [5.0 (51)](https://www.capterra.com/p/172834/FaxLogic/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (5)](https://www.capterra.com/p/140841/referralMD/#reviews) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/204795/CocoFax/alternatives/) ## FAQs about CocoFax Overview ### What problems does CocoFax solve? CocoFax solves the hassle of finding a physical fax machine, managing fax lines, and handling paper-based document sending from home or small offices. It helps healthcare staff, small business owners, and remote workers quickly upload PDFs, send and receive faxes from laptops, and track delivery confirmations without complex setup. Answer based on 28 reviews Overview ### Which roles and teams benefit most from CocoFax? CocoFax is most used by business owners, executives, and administrative teams that need fast, reliable document exchange without physical fax machines. Operations and finance staff use it to send contracts, invoices, and compliance paperwork, while analysts and healthcare-related roles rely on secure faxing to manage records and approvals efficiently. Answer based on 51 reviews Overview ### What company size and industries is CocoFax built for? CocoFax is built primarily for small businesses, which make up 78% of reviewers, with the strongest adoption in computer software at 10%. It also serves midsize and enterprise companies, plus accounting and medical practice teams at 6% each, aligning with healthcare and administrative management needs for fax server use. Answer based on 51 reviews Features and Usability ### What are the key features of CocoFax? CocoFax offers fax management features such as email to fax, fax to email, electronic faxes, delivery tracking, and automated routing. It also includes document templates, multiple format support, archiving and retention, secure data storage, encryption, digital signature, user management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? CocoFax starts at $9.99/month for the Lite plan, with Basic at $14.99, Premium at $24.99, and Business at $34.99. A free version and free trial are available. Additional pages cost $0.20 to $0.06 per page, and each plan includes a 30-day money-back guarantee. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does CocoFax integrate with? CocoFax integrates with 8 third-party tools and platforms, including Gmail, Google Docs, Google Drive, Google Sheets, Microsoft 365, Microsoft Outlook, Microsoft Word, and Slack. These integrations cover email, document creation, cloud storage, spreadsheets, and team communication. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does CocoFax offer? CocoFax provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided learning remotely, and documentation gives written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does CocoFax offer, and how do users rate the experience? CocoFax offers email/help desk, FAQ/forum, 24/7 live rep, and chat support. User experience with support is mixed: some users describe fast technical responses and helpful service, while others report no replies from support or sales, difficulty getting help for billing issues, and limited assistance when problems occur. Answer based on 11 reviews Fax sending ### How easy is it to send a fax with CocoFax? CocoFax makes fax sending simple from a browser, computer, phone, or Gmail, which appeals to small businesses and remote workers. Many users like the quick setup, document preview, and delivery notifications, but some report slow transmissions, failed sends, unclear error messages, and limited options for retries or cover sheet formatting. Answer based on 37 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Delivery Tracking 4.2 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Email to Fax 4.3 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Send and receive emails by electronic fax Fax to Email 4.5 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Receive faxes directly in the email account Archiving & Retention 4.4 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Automated Routing 4.3 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Multiple Format Support 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) CocoFax 10 features Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Tickets are automatically assigned to specific agents based on predefined rules Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Send and receive emails by electronic fax Receive faxes directly in the email account Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Securely stores data to prevent data loss or breaches Features 4.3 (51) 4.3 Based on 51 reviews ## Pricing Value for money 4.0 (43) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/204795/CocoFax/pricing/) Lite $9.99 Flat Rate,Per Month It includes: - 24/7 Customer Support - 60 Pages/Mo - Android and Ios Mobile Apps - Email to Fax - Fax to Email - Free Local or Toll-Free Number - International Coverage - Secure Unlimited Storage Basic $14.99 Flat Rate,Per Month It includes: - 200 Pages/Mo - 24/7 Customer Support - Android and Ios Mobile Apps - Email to Fax - Fax to Email - Free Local or Toll-Free Number - International Coverage - Secure Unlimited Storage Premium $24.99 Flat Rate,Per Month It includes: - 24/7 Customer Support - 400 Pages/Mo - Android and Ios Mobile Apps - Email to Fax - Fax Number Porting - Fax to Email - Free Local or Toll-Free Number - Gsuite Add-on - International Coverage - Mac Fax App - Multiple Fax Recipients - Secure Unlimited Storage - Slack Integration - Windows Fax Software Business $34.99 Flat Rate,Per Month It includes: - 1200 Pages/Mo - 24/7 Customer Support - 2fa - 5 Team Members - Admin Panel - Android and Ios Mobile Apps - Blacklist - Email to Fax - Fax Number Porting - Fax to Email - Free Local or Toll-Free Number - Gsuite Add-on - International Coverage - Mac Fax App - Manage Labels - Multiple Fax Recipients - Secure Unlimited Storage - Slack Integration - Windows Fax Software Value for money 4.0 (43) 4.0 Based on 43 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) ## Support, customer service and training options Customer Service 3.8 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (39) 3.8 Based on 39 reviews ## User reviews Overall rating 4.3 Based on 51 reviews Filter by rating 5(35) 4(6) 3(3) 2(3) 1(4) Mentioned topic Sorted by most recent BF Barbara F. Manager Government Administration ### "Scam company that scrubbed online presence" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 1, 2024 Scam company. I wish I had driven the hour to Bethesda to hand deliver my sensitive documents and driven an hour back. Probably illegal Pros You can send faxes as easily as you can send an email, though the resolution is what gets through Cons You cannot unsubscribe. Ever. Period. This was a major complaint until an apparent October 2024 online data scrub. You could click "unsubscribe" on your online account, and you'd get a "Thanks! Someone will contact you shortly!" No one would ever contact you. They had no phone number or other contact info. They marked your monthly subscription as recurring so that even if you contacted your bank, they withdrew their $7 every month. Forever. I'm extremely concerned that a company can just scrub so many reviews and lure customers in again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kevin B. COO Hospital & Health Care ### "Poor Support and Functionality" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 3, 2024 Wow. I rarely write bad reviews. This company is not only shady, but their software is fairly poor. I have canceled my credit card because there is also no way to cancel auto-renew without support which is non-existent. Pros Upon using CocoFax, I found it to serve my needs. However, everything went downhill from there. Cons Customer Support: I accidentally selected the annual plan when paying for the service. I reached out to support multiple times. Zero response. Functionality: Buyer beware. Even if you do not care about customer response, you will be incredibly frustrated with the countless times the faxes drop. Happens probably 20% of the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mark L. ISA Staffing and Recruiting ### "CocoFAX NO" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2024 I WOULD NEVER RECOMMEND COCOFAX TO ANYONE Pros NOTHING Cons NO CUSTOMER SERVICE RESPONSE, SENT AT LEAST 10 REQUESTS FOR A REFUND AND NEVER GOT A RESPONSE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Shirley G. na Alternative Dispute Resolution ### "Absence of Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 17, 2024 Was great until the server stopped working on March 13, 2024 Pros Best service especially when calling landlines with fax machines attached Cons There is no response from the sales team or customer services Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kelly H. Joint Venture Accountant Accounting ### "CocoFax is so easy and CONVENIENT!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 20, 2022 Pros It's always super inconvenient to send a fax when you don't have easy access to a fax machine, like most of us. Well, CocoFax has got you covered! It was easy to set up and send a fax. It was almost effortless. You can observe the status of your outgoing fax and receive emails when your fax is delivered. Confirmation is key on faxes! 10/10 recommend. Cons The delivery time was slower than expected, but no more than 5 minutes. Doesn't matter to me as long as it gets there! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW David W. Accounting Manager Accounting ### "CocoFax" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2022 Pros The free trial was great and allowed me to send a fax without a physical fax machine! Cons The free trial was confusing to get to... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Randy H. Chief Operating Officer Medical Practice ### "Failed Inbound Faxes " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 October 7, 2022 It was good at first....slowly spiraled as important inbound faxes kept failing. Pros Ease of use. \[SENSITIVE CONTENT\] is a good customer service rep. Cons The software seems to be outdated or lines are old. 90% of my faxes started failing after 7 months of being with them. They would tell me its the sender's fault, despite the fact it kept happening with multiple senders. Come to find out they timed out. This means Coco servers are prehistoric. A 7 page inbound fax is to large and it will fail. The tech team will say...its the senders fualt....whatever. Reasons for choosing CocoFax ease of access Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Chandu N. HR Computer Software ### "Good Virtual Fax number" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2021 We are into staffing business Pros It is really good to use and easy to deploy Cons as of now none, i will explore for few more weeks and will update. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 30, 2021 Hi Chandu, Thank you for your feedback. We value your input and encourage you to let us know more details about your experience with us. LD Louie D. QA Manager Medical Devices ### "CocoFax is worth to try and trustworth" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 26, 2021 Pros Easy to use and provide all the basic fax features Cons Cannot keep the phone number once I stop the subscription. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 30, 2021 Hi Louie, Thanks for your trust. Please note that the fax number may be expired if you stop the subscription. We look forward to serving you again soon. AI Abdulbasit I. Writer Financial Services ### "My view on the usage and functionality of CocoFax" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 September 24, 2021 Sending faxes overseas Pros How easy it is to view your fax reports, keep tab on how much you've spent on sending faxes and even the duration it took to send them. I would have loved it more if free faxes (just a few for testing) are given to first time users to test out the system before committment. Cons It's ease of use and reporting style. The cost of sending is known and you can easily use a fax number from other regions without actually leaving there Reasons for choosing CocoFax The onboarding process is easier than those i have used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204795/CocoFax/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [iFax vs CocoFax](https://www.capterra.com/compare/198884-204795/iFax-vs-CocoFax)