# Page 2 | CocoFax Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is CocoFax the right Fax Server solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204795/CocoFax/reviews

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CocoFax

4.3 (51)

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Last updated March 13th, 2026

# Page 2 - Reviews of CocoFax

## Showing most helpful reviews

Showing 26-50 of 51 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KP

Kennedi P.  
Administrative Specialist  
Entertainment  
Used the software for: Less than 6 months

### "The best online fax service."

July 14, 2021

5.0

I think cocofax is a great fax service that can make faxes more and more accessible. Anyone who requires faxing should give it a shot.

Pros

I can use Cocofax to fax electronically via any device and browser, cocofax made fax easier for me and my company to simply log in and prepare all the services for me.

Cons

One thing I have to mention is that we need to connect to the Internet to use cocofax. Sometimes if I cannot connect to the Internet, sending a fax will be a concern.

Review Source

Response from CocoFax

August 5, 2021

Hi Kennedi, Thank you so much for the excellent feedback. We are happy that you enjoyed your experience with us. Please kindly note that faxing requires an internet connection. For any other questions or concerns, you are welcome to contact us at support@cocofax.com.

BS

Bradley S.  
Business Analyst  
Computer Software  
Used the software for: Less than 6 months

### "When you can't send that critical fax..."

August 18, 2021

3.0

Will be asking for my money back. I could have overnighted the document for 1/2 the cost. Not worth the money (or aggravation).

Pros

The initial low cost made the product attractive.

Cons

Inability to determine why a fax will not send. When you buy credits to send large faxes, you don't know how much to buy. The message on outbox just tells you there are not enough credits. I had 60 free pages and spent another 30$ to send a 330 page fax and it still would not go.

Review Source

Response from CocoFax

August 24, 2021

Hi Bradley, We're so sorry to hear of your less than satisfactory experience with CocoFax and hope you will accept our sincerest apologies. We suggest you check the failed reason in the outbox or you can provide us more details for checking. For the credits, the cost per additional page is depending on the plan you choose. For the Lite plan, each page costs $0.2, so 30$ credits will convert to 150 pages. That's why the system reminds you there are not enough credits when you tried to send 330-page fax. Anyway, we consider your suggestions to be very insightful. I will pass it on to our product development team to see if they could directly convert the credits into pages amount in the upcoming releases and I will keep you posted. Please reach us at support@cocofax.com or provide us your email address so that we can make things right for you.

aS

anthony S.  
Geotech  
Utilities  
Used the software for: I used a free trial

### "Convenience in one application"

August 4, 2021

5.0

easy to understand how to use.

Pros

Like its integration with gmail, the ability to go back and forth from fax - email, and back again is great.

Cons

Haven't found anything negative yet. This seems pretty easy to use.

Reason for choosing CocoFax

that it work well with google.

Review Source

Response from CocoFax

August 12, 2021

Hi Anthony, Thank you for taking the time to give your feedback. We really appreciate it. Please let us know more about your future experiences.

TZ

Thomas Z.  
IT Consultant  
Information Technology and Services  
Used the software for: I used a free trial

### "Prodcut Trial Review"

July 30, 2020

2.0

Great use, but painfully slow

Pros

Ease of installation, great user interface, great reporting and alerting tools.

Cons

Very slow and takes very long time, even counting the factors that the receiving faxing machine is old , slow lines in receiving , etc.

Reason for choosing CocoFax

User Interface

Review Source

Response from CocoFax

August 5, 2020

Hi Thomas, Fantastic to read about your experience with CocoFax. Wire transmission could be disturbed due to some unexpected factors. The technical engineer is looking into it. Should you have any additional questions or requires us in the future, please let us know at Support@cocofax.com

MG

Matt G.  
Owner  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Coco Review"

September 9, 2020

2.0

Not Good. It took too long to generate/send a fax. Plus, when I attempted to upload a custom Word fax cover sheet it errored out. Therefore, I had to recreate a fax cover sheet, etc. Plus, the format was sloppy and didn’t look professional. Having an option to add fields to cover sheet and a company logo would be nice.

Pros

The concept of using email to fax. The concept is exactly what I was looking for.

Cons

It’s actual functionality. Performance was poor. Seemed intuitive but did function accordingly, as perceived. So it was not intuitive and experienced issues while trying to send a simple fax.

Reason for choosing CocoFax

Cheap and relatively quick

Review Source

Response from CocoFax

September 24, 2020

Hi Matt, Thank you so much for taking your valuable time to share your experience with CocoFax. Your concerns will be revieve and considered by the time. We will manage to serve you better next time. Should you have any additional questions or require further support, please let us know at support@cocofax.com.

DB

Danny B.  
CEO  
Oil & Energy  
Used the software for: I used a free trial

### "CocoFax The Best Fax System"

August 26, 2021

5.0

Very good experience

Pros

Very Intuitive, easy to navigate. It is well designed and easy to use.

Cons

Nothing as of yet. It is well designed and easy to use.

Reason for choosing CocoFax

Not applicable.

Review Source

Response from CocoFax

August 27, 2021

Hi Danny, Thanks for your review. We're so happy that you are pleased with our service. We strive to deliver the best customer experience, and it makes our day to know we have accomplished just that.

LL

Lisa L.  
Agile Coach  
Computer Software  
Used the software for: I used a free trial

### "CocoFax came to my rescue!"

July 30, 2020

5.0

I’m so happy with how easy it is to use, when I get a job somewhere in the future I would definitely get a license for it when I need to fax something again.

Pros

I needed to fax something urgent without leaving my house. CocoFax allowed me to use a free trial, get the faxes sent and received a resolution to my problem within days. Without it I would have had to enter the COVID zone of FedEx and as a high risk person CocoFax literally saved my life!

Cons

I received a few faxes that were not for me so someone is missing them.

Review Source

Response from CocoFax

August 5, 2020

Hi Lisa, Thank you so much for your insightful feedback and top-notch review. We greatly appreciate your feedback and do apologize that you have likely received any spam faxes. The team will look into it. Feel free to reach us at support@cocofax.com

CO

Corina O.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "CocoFax rocks!"

August 7, 2020

5.0

Pros

I found CocoFax very easy to install & get started with, and seamless to use. It give me a fax option for my small business, without the hastle and expense of a dedicated fax land line. I'm also a paperless office at this point, which makes CocoFax even more valuable as a cloud-based option.

Cons

I haven't found anything yet that I don't like about this software. I went from using a traditional dedicated land-line fax number to this cloud-based option, and so far it's great.

Review Source

Response from CocoFax

August 18, 2020

Hi Corina, Thanks so much for the excellent feedback and we are delighted to read about your fantastic experience with CocoFax! Please feel free to message us at any time at support@cocofax.com

KW

Kimberly W.  
Lead Clinical Quality Specialist  
Hospital & Health Care  
Used the software for: I used a free trial

### "Super Easy to use"

July 30, 2020

5.0

Pros

I needed to fax a document, and during COVID, I am working from home. I utilized CoCoFax and it could not have been any easier to use! I downloaded the program and it was ready to go. It was super easy and intuitive to use. I would highly recommend this program.

Cons

Nothing, it was super easy to use. I don't have to fax very often, so I am not sure about someone who has a larger volume that they need to fax.

Review Source

Response from CocoFax

August 5, 2020

Hi Kimberly, We truly appreciate it you take your valuable time to share with us your CocoFax experience. We are pleased that you feel happy using CocoFax Service. Please feel free to message us at any time at support@cocofax.com

MP

Mojca P.  
Administrator  
Information Technology and Services  
Used the software for: 6-12 months

### "Good alternative for physical fax machine"

December 24, 2020

4.0

Me and my team are satisfied as we get rid of old faxing machine. Now everything is electonically, we are satisfied.

Pros

I can send faxes and preview received ones even when out of office. It is easy to manage files and check them. Faxing is also possible from my smartphone. CocoFax also supports faxing PDF and Word files, what is just what I need. Contacts directory helps me to quickly find a receiver.

Cons

Actually nothing. It's simple and it does its job.

Review Source

Response from CocoFax

July 20, 2021

Hi Mojca, Thank you so much for your feedback. We are really glad that you enjoyed CocoFax. Thanks for the review and for being a great customer!

JB

Juan B.  
Administrator  
Education Management  
Used the software for: I used a free trial

### "New Customer"

August 4, 2021

4.0

To soo to say new customer

Pros

avility to receive fax and send them from my PC

Cons

The first fax I sent was not received by the other person and on my dashboard says that the transmition was susccessfull.

Review Source

Response from CocoFax

August 12, 2021

Hi Juan, Your review is very concerning to us. We would appreciate it if you could provide us more details at support@cocofax.com so that we can better help you in this case.

PY

Peter Y.  
GM  
Plastics  
Used the software for: Less than 6 months

### "simple - fast "

August 26, 2021

5.0

Pros

simple and fast and can connect to gmail

Cons

Too expensive to send faxes outside US , it cost 10 times the normal rtae

Review Source

Response from CocoFax

September 3, 2021

Hi Peter, We're so sorry to hear your experience was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information. If you're open to discussing your experience further, we can be reached at support@cocofax.com.

PB

Paula B.  
Educational Cordinator  
Education Management  
Used the software for: Less than 6 months

### "I love cocofax"

September 21, 2021

5.0

Pros

its easy to use and also friendly app. i love it

Cons

i like it because it receive fax messages

Review Source

Response from CocoFax

September 23, 2021

Hi Paula, Thank you so much for your review. If you have any questions, concerns, or further suggestions, please don't hesitate to let us know.

JT

Jewel T.  
Owner  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Wonderful Company"

August 4, 2020

5.0

Overall I’m very pleased with CocoFax!

Pros

What I like most about the company is that is very professional, cost sufficient, the turn a round in receiving your work is fast.

Cons

I have nothing negative to say about the company at all it exceeds my expectations.

Review Source

Response from CocoFax

August 13, 2020

Hi Jewel, we truly appreciate the time taken to send us such a great review and wonderful feedback. Should you have any additional questions or require further assistance, please let us know or message at support@cocofax.com at any time.

JL

Jeremy L.  
Front End Web Developer  
Wholesale  
Used the software for: Less than 6 months

### "CocoFax"

September 1, 2021

5.0

The system is easy to use and convenient.

Pros

CocoFax is a great tool for sending and receiving faxes once in a while.

Cons

The cost of this service is lower than some platforms, like Efax. Although, I still feel the cost is to high for someone only using fax every once in a while. It should have an option for per fax.

Review Source

Response from CocoFax

September 3, 2021

Hi Jeremy, Thank you for your feedback and for bringing this to our attention. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations.

AV

Alexander V.  
BioProcess Engineer  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Easy service, but could not justify the price because of how little I need to fax"

September 8, 2020

5.0

Very good if you need to fax regularly, but not if you do not.

Pros

It was very easy to use and set up, and made everything quick and painless to receive and send faxes

Cons

I just don't fax enough to use it much, so paying for it wasn't worth it

Review Source

Response from CocoFax

September 24, 2020

Hi Alexander, Amazing feedback and we are so very appreciative of it. If you do not fax regularly, you may kindly register and get a free trial for one time use. Should you have any additional questions or require further support, please feel free to reach us out directly at support@cocofax.com.

LD

Louie D.  
QA Manager  
Medical Devices  
Used the software for: Less than 6 months

### "CocoFax is worth to try and trustworth"

September 26, 2021

4.0

Pros

Easy to use and provide all the basic fax features

Cons

Cannot keep the phone number once I stop the subscription.

Review Source

Response from CocoFax

September 30, 2021

Hi Louie, Thanks for your trust. Please note that the fax number may be expired if you stop the subscription. We look forward to serving you again soon.

ER

Eddie R.  
Owner  
Construction  
Used the software for: I used a free trial

### "Good product "

September 8, 2020

5.0

Pros

Easy to install. Easy to use very easy to send and receive faxes

Cons

None I like it all. Product works really good

Reason for choosing CocoFax

Like what I read and it pay off

Review Source

Response from CocoFax

September 24, 2020

Hi Eddie, Thank you for such a fantastic review. We truly appreciate your feedback and the stellar 5-star review. Please let us know if you have any additional questions or require further support as we are always here to help. You may also reach out to us at support@cocofax.com

TC

Theresa C.  
freelance  
Writing and Editing  
Used the software for: Less than 6 months

### "Finally Fax From Mac"

August 7, 2020

5.0

Very helpful in sending communications to unemployment.

Pros

I appreciate being able to fax without using a separate fax machine.

Cons

I don't recall having any issues with using it.

Review Source

Response from CocoFax

August 18, 2020

Hi Theresa, we truly appreciate you taking the time to send us such a terrific review regarding to your CocoFax experience. Please let us know if you have any additional questions or require further support as we are always here to help. Feel free to let us know at support@cocofax.com.

HJ

Heather J.  
CNA  
Medical Practice  
Used the software for: I used a free trial

### "Great fax app"

September 11, 2021

4.0

Pros

easy to use. easy to download. very quick

Cons

nothing it works well. have no complaints

Review Source

Response from CocoFax

September 15, 2021

Hi Heather, We're so happy that you are pleased with our service. CocoFax strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.

GB

Gumercindo B.  
Software Engineer  
Computer Software  
Used the software for: I used a free trial

### "Great quality service"

August 4, 2020

5.0

Is a great quality product, stable and good UI

Pros

Easy to use, stable interface, friendly options, light UI

Cons

Need to activate to trail to see the full options, but will be something like gray disabled options, may confuse the number asignation, in some point my number was different that the initial showed.

Review Source

Response from CocoFax

August 13, 2020

Hi Gumercindo, thanks so much for your valuable feedback in regard to your experience with CocoFax. If you subscribe to CocoFax, your initial free fax number will expire which is because the initial one has been taken over by another free user. Please let us know if you have any additional questions or require us in the future. You can reach out to us at support@cocofax.com

DW

David W.  
Accounting Manager  
Accounting  
Used the software for: I used a free trial

### "CocoFax"

December 20, 2022

5.0

Pros

The free trial was great and allowed me to send a fax without a physical fax machine!

Cons

The free trial was confusing to get to...

Review Source

PJ

Paul J.  
Owner  
Food & Beverages  
Used the software for: I used a free trial

### "Easy fax solution!"

July 16, 2020

4.0

Very good

Pros

The ability to fax from my computer and see which ones reached their destination and which did not.

Cons

Does not support group fax, needs ability to resend fax with out putting number back in and attachment

Review Source

Response from CocoFax

July 21, 2020

Hi Paul, Thank you so much for sharing your CocoFax experience with us. We are delighted to receive your insightful opinion and would always be taking it into great consideration. We have recently released the feature of group fax. Should you have any further concerns, please let us know at support@cocofax.com at any time. CocoFax Customer support.

JE

John E.  
Teacher  
E-Learning  
Used the software for: Less than 6 months

### "Coco fax"

September 17, 2020

5.0

Used it a couplevofvtimescand it was very simple to use

Pros

It was very easy to use and install. I was using it 5 minutes after installed

Cons

Theconly thing that kept me from keeping it was the fact that I don't use faxes that much

Review Source

Response from CocoFax

September 24, 2020

Hi John, Thank you so much for the brilliant review regarding the CocoFax service. We are absolutely delighted to have received such wonderful feedback and we appreciate the 5-star rating. Should you have any additional questions, please just let us know at any time at support@cocofax.com.

CN

Chandu N.  
HR  
Computer Software  
Used the software for: I used a free trial

### "Good Virtual Fax number"

September 27, 2021

5.0

We are into staffing business

Pros

It is really good to use and easy to deploy

Cons

as of now none, i will explore for few more weeks and will update.

Review Source

Response from CocoFax

September 30, 2021

Hi Chandu, Thank you for your feedback. We value your input and encourage you to let us know more details about your experience with us.

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