--- title: "moinAI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about moinAI Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/204798/moin-ai/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # moinAI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) moinAI ## What is moinAI? moinAI is the platform for automated customer communication in marketing, sales and customer service. With chatbots, live chat and ai product advisors, companies can communicate with customers on the website quickly and efficiently around the clock. ## What is moinAI used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €850 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for moinAI?[Manage this product listing](https://www.g2.com/products/moinai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### moinAI 5.0 (6) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €850 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.7 (709) Value For Money 4.8 (5) Value For Money 4.5 (621) Customer Service 4.8 (6) Customer Service 4.6 (656) ## moinAI alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/) [4.6 (135)](https://www.capterra.com/p/122968/ScheduleOnce/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/122968/ScheduleOnce/) Highest Rated [Smith.ai AI Receptionist](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) [4.9 (49)](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) [Serviceform](https://www.capterra.com/p/173576/Serviceform/) [4.6 (30)](https://www.capterra.com/p/173576/Serviceform/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173576/Serviceform/) ## FAQs about moinAI Overview ### What company size and specific industries is moinAI built for? moinAI is designed for medium-to-large companies that handle high volumes of customer requests about products, offers, help, or service. It fits organizations with tier zero and tier one support needs across industries that manage frequent customer inquiries, especially those seeking to improve early-stage support operations. Features and Usability ### What are the key features of moinAI? moinAI offers chatbot and live chat tools for customer support, plus natural language processing, intent recognition, and human handover for conversation routing. It also includes lead generation, lead management, lead qualification, CRM features, multi-channel communication, multi-language support, customizable branding, reporting/analytics, and A/B testing. Pricing ### How much does it cost and what fees or limitations are included? moinAI starts at €850 per month for the Essential plan, a flat-rate option for small businesses and startups. Professional costs €2,450 per month, while Enterprise has no listed price. Essential includes 1 AI chatbot, 1 channel, 25 intents, unlimited conversations, and unlimited user accounts. Integrations ### Which third-party tools and platforms does moinAI integrate with? moinAI integrates with HubSpot CRM, HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub, LiveChat, Zendesk Suite, Salesforce Platform, WhatsApp, Telegram, Meta for Business, Lime Connect, and eGain Suite. Getting Started and Support ### What training and onboarding options does moinAI offer? moinAI provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online formats support guided instruction, webinars offer group-based learning, and documentation gives written reference material for self-paced review and feature guidance. Getting Started and Support ### What customer support options does moinAI offer? moinAI provides email/help desk, FAQ/forum, phone support, and chat. Those channels give users several ways to ask for help and find answers, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 6,612 Live Chat reviews Capterra reviewers point to these as the marketing automation features buyers value most: - **Email Marketing** (**59%** of reviewers rated this feature as critical) - **Event Triggered Actions** (**48%**) - **Lead Capture** (**51%**) moinAI includes other capabilities that reviewers also rate as important, including **CRM** (**54%**) and **Landing Pages/Web Forms** (**47%**). These features help businesses organize customer data, collect and manage inbound interest, and create more consistent follow-up processes, giving teams a clearer view of prospects and customer interactions. AI/Machine Learning 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Intent Recognition 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Live Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Channel Communication 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. moinAI 29 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Intent Recognition: Helps understand a user's intentions/actions - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts --- Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.8 (5) [View pricing plan details](https://www.capterra.com/p/204798/moin-ai/pricing/) Essential €850.00 Flat Rate,Per Month It includes: - 1 AI Chatbot - 25 Intents - 1 Channel - 2 Service- and Lead-Forms - 1 Livechat-Agent - 1 Kompanion License - 1 Admin Account - Unlimited Conversations - Unlimited User Accounts - Strategic Success Management Professional €2,450 Flat Rate,Per Month It includes: - 1 AI Chatbot - 100 Intents - 2 Languages - 20 Livechat-Agents - 2 Channels - 3 Kompanion Licenses - 2 Admin Accounts - Unlimited User Accounts - Unlimited Conversations Enterprise On Request It includes: - 3 AI Chatbots - Unlimited Intents - 30 Service- and Lead-Forms - Unlimited Channels - 35 Livechat-Agents - 3 Admin Accounts - Unlimited User Accounts - Unlimited Conversations - Strategic Success Management Value for money 4.8 (5) 4.8 Based on 5 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Global Director of Customer Support Used the software for: 3-5 years ### "Smart software with agile team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2023 Pros \- Young motivated team, dedicated success manager after implementation - Lifetime learning and high-end software - Highly reliable solution and open for feedback - Scalable solution suitable for both different use cases and languages - Integration into many different ticket tools available Cons \- Currently no possibility to send/receive photos and/or videos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Referentin für Organisationsentwicklung Used the software for: 1-3 years ### "Sehr gutes Produkt und ausgezeichnete Zusammenarbeit" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 17, 2020 Die Zusammenarbeit mit moin ist hervoragend. Ein sehr kompetentes, herzliches und unkompliziertes Projektteam, auf das man sich verlassen kann! Eine besondere Stärke des Unternehmens ist das Bewusstsein für Weiterentwicklung. Moin ruht sich nicht auf dem sehr guten Produkt und Kundenservice aus, sondern wird immer besser. Mit diesem Anbieter befinden Sie sich auch in vielen Jahren noch am Puls der neuesten technischen Entwicklungen. Pros Die große Stärke des moin-Chatbot liegt in der Intent-Erkennung (d.h. automatisierte Zuordnung der Kundenfrage zu einem Thema / "verstehen" der Kunden-Frage). Die User-Experience im Bot ist sehr gut, da natürliche Sprache interpretiert wird. Wir haben eine automatisierte Beantwortung von 65% aller Anfragen erreicht! Cons Es gibt ein paar Einschränkungen im Backend bei der Bearbeitung der Antworten und bei bestimmten Auswertungen. Hervorzuheben ist aber die enorme Entwicklung, welche das moin Backend in nur einem Jahr gemacht hat. Bei dem Innovationsgrad von moin vertraue ich darauf, dass auch die letzten fehlenden Funktionen bald zur Verfügung stehen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Social Media Marketing Used the software for: 1-3 years ### "All of the important information about your AI chatbot at a glance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2021 We are very happy to work with moin.ai - we also very much appreciate the quick responses and individual consulting by the customer success service team. Any occuring problems are usually resolved within the same working day. Overall, it's a very user friendly tool. Pros With the moin.ai software, we can easily manage our AI chatbot, as the hub provides detailed information and insights with just a few clicks. The statistic panel provides an instant overview of how the different topics are performing and where adaptation might be needed. We especially appreciate the self-explanatory themes tool, where we can easily adapt the answers of our chatbot individually and test them out before publishing. Even the inclusion of pictures and links is very easy. This enables a very speedy reaction to changing conditions and to optimize the question and answer flows accordingly. Cons There are rarely any cons as the hub is really very comfortable to work with. Regarding room for improvement, we would suggest to better mark/highlight the individual conversations that needed a human takeover to allow for a better analysis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Digital Performance & Marketing Used the software for: 1-3 years ### "Reliable Partnership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2020 From the beginning of our partnership till now - we couldn´t be more happy! Quick replies of questions, fast implementation of new intents and at least a very uncomplicated team members! Pros Very quick and self-learning software. After the login you have a good view overall and can decide which thread you like to go deeper. Cons I am very happy with our chatbot, maybe for future implementation there could be a suggestion tool for new intents to learn and then easily drag and drop Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Costumer Experience Manager Used the software for: 1-3 years ### "Sehr gutes Produkt!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2021 Steigerung des Kundenerlebnis, Sehr intuitiv für Mitarbeiter als auch für den Kunden. Pros Die Kollegen arbeiten äußerst schnell und zuvorkommend. So wünscht man sich die Zusammenarbeit mit einem Dienstleister. Cons Eine Export und Import Funktion (z.B. CSV) wäre wünschenswert. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Director Used the software for: Less than 1 year ### "Chatbot solution is quick and easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 13, 2020 With moin.ai we found an effective chatbot software to support our consumer support. Pros \- quick and easy setup - mostly selfexplanatory - friendly customer support - effective usage Cons There is nothing special to mention here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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