# INControl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is INControl the right Workflow Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204810/INControl/reviews --- INControl 4.4 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of INControl Ease of use 4.3 Customer Service 4.7 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Billy M. General Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Jacobs Transport's Road to Digitization" August 26, 2020 5.0 Overall the experience with Incontrol was very positive, working with individuals that always try to create value and efficiencies. Change can be very difficult and stressful in a Company, in our case we went from no digitization to doing everything on Incontrol in a very short space of time. No real implementation crisis, fairly smooth transmission - this was a major benefit feature. Pros Towards the latter part of 2016 we decided to introduce ISO 9001:2015 QMS into the business. Growth trajectory indicated a requirement to manage our process flows better to guarantee future growth by standardizing service delivery. Not long after introducing ISO we realised further digitization would increase our efficiency and growth. Incontrol became a choice candidate to partner with as their system is versatile enough to cater for our particular requirements. Incontrol allows for process management across all departements. There is a willingness to develop a workflow engine that sits like a glove on our ISO process flows. We create accountability and easily measure KPIs - the office environment is more relaxed and productive. Our business is very niche in the transport sector, covering Project Logistics, Rigging, Abnormal Loads and Crane Trucks; Incontrol easily developed systems that could cater to our needs. Following highlights: - Process Management across all Departments - Flexibility to add digital documents, fields, etc. for different uses - Digitizing of paper documents (Proof of Delivery signing on Glass) - Tablet App for our Drivers and Riggers, with tasking and Proof of Delivery uploads - Internal and client e-mail and SMS notifications - SLA tracking and escalations - Authorization options - Custom reports and dashboards - Audit logtrails on all activities in the system - Fully mobile - works on PC, Tablet and Phone - Uptime, security & backup Cons The biggest issue with Incontrol was communicating our particular needs correctly for them to develop the workflow accordingly. In a sense the advantage of working with software that doesn't solely focus on your industry, which means it gives you an empty canvas, gives you flexibility to create software focused on your own needs; also has the disadvantage of trying to communicate needs that might not be fully understood straight away. Review Source LD Louis D. Owner Farming Used the software for: 1-2 years ### "Take control! " June 9, 2022 5.0 Pros For the cost, of the system the functionality is easy and super effective. Reporting is tops. Cons You must experience it to understand the power of the system. Reason for choosing INControl Done a lot of research and Incontrol was the only system solution that cover all our needs Review Source Response from Tracer Cloud Solutions July 12, 2022 Thanks for your review Louis. We are happy to hear that the flexibility of INControl is building its fanbase. NM Noluthando M. Junior Marketing Analyst Market Research Used the software for: 1-2 years ### "Good" September 7, 2020 4.0 My overall expirience is good. Pros Product features are easy to understand and use. Cons The speed is sometimes slow. Capturing leads delays the users time and you need to wait a little bit longer for the next page to load. Review Source JD Jandre D. Director Mining & Metals Used the software for: 1-2 years ### "Pleasure of working with INControl" July 27, 2021 5.0 Wow. World -class system for a fraction of the cost. Little to no development to become digital. Pros 1.INControl does not force a work environment onto employees, rather it digitizes their current environment. This drastically improves take-up time and eliminates lengthy training sessions. 2. Its flexibility is unmatched 3. Ease of implementation 4. Stays relevant and adapts to ever changing needs 5. One system across departments 6. Top security 7. New era of digital systems Cons There really aren't anything negative to be attributed to the product. Reason for choosing INControl INControl provides 95% of the functionality that a perfectly specked and developed custom system would, but at a 10th of the cost and time. Where a custom system then gets outdated and requires a lot of maintenance, INControl never becomes outdated and it stays bug free with no maintenance. Even custom systems can hold senior management ransom when it comes to enforcing quick decisions, INControl simply adapts and then enforce new processes. Review Source JjL Joshua jan L. restaurant manager Hospitality Used the software for: 1-2 years ### "best title" July 27, 2021 4.0 its nice but needs more improvement Pros i like sufficient system, easy to work with and précised Cons the time management and employee management Review Source LV Lukas V. Service Delivery Manager Industrial Automation Used the software for: 2+ years ### "Complete Transparency" September 1, 2020 5.0 InControl assisted Siemens to improve on our Service delivery to customers. With automated notifications, customers are aware of what is happening with their request. The Call Centre could provide instant feedback as the different statuses are available to view. Pros It's customization to the user needs. You have complete transparency of your business and process. You have a customer database and you have access to plan your stock as you have access to what equipment was used. Cons That there is no auto refresh of the statuses Reason for choosing INControl The cost was the main decider and the customization of the InControl Review Source DC Darryn C. Marketing Analyst Chemicals Used the software for: 2+ years ### "Air Products CRM" September 4, 2020 4.0 Simple to navigate. After sales service great. Pros Reporting pipeline age analysis in excel sometimes tricky and time consuming. But works well Business integration simple. Cons There is nothing that we like least. System refined over years to meet requirement well. Reason for choosing INControl N/A Review Source MS Michael S. Field Service manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Satisfied customer " September 8, 2020 4.0 easy to use and stable Pros Easy to use and the team have adopted it quickly, features can be added to a point local support Cons customization can only be taken to a certain point Review Source PV Pieter V. Civil Engineer Civil Engineering Used the software for: 6-12 months ### "INControl review by Civils INControl" March 25, 2022 4.0 Great software and improved productivity and tracking of the paper trail. Pros The functionality and workflow optimization are easy and quick to set up. Cons No major constraints on the software and really good to handle or operate. Review Source CW Chris W. Sales Information Administrator Chemicals Used the software for: 2+ years ### "Air Products CRM" September 4, 2020 4.0 Easy to use, and the after care support is great. Pros Reports are easy to use but pipeline age analysis in excel can be tricky and time consuming but it works. Cons There is nothing I like the least about this product. all good. Reason for choosing INControl N/A Review Source Similar Products Featured