--- title: "Volie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Volie Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/204826/Volie/" page_type: "product" language: "en" --- # Volie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Volie ## What is Volie? Volie is automotive call center software made for dealerships. Our modern technology allows you to manage customer communications for sales and service BDC's. Volie provides the 3 things your BDC needs to be profitable all in one place: Data Management, Campaign Management and Communication Management. Imagine high conversion, increased agent productivity, & lowered call drop rates! Volie empowers you to do MORE with less, improving your bottom line. Our software is revolutionizing the industry. ## What is Volie used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Volie?[Manage this product listing](https://www.g2.com/products/volie/claim_requests/new?auto=true) ## Volie Overview Updated September 2026 AI summary Volie is a cloud-based solution designed for businesses of all sizes seeking to manage and optimize call and contact center operations. It offers features such as automatic call distribution, CRM integration, call scripting, IVR, and multi-channel communication, with additional options like AI Copilot and auto-dialer. Volie supports inbound and outbound centers, performance tracking, and integration with third-party systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Volie 4.8 (6) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.8 (888) Value For Money 5.0 (6) Value For Money 4.7 (798) Customer Service 5.0 (6) Customer Service 4.8 (819) ## Volie alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/204826/Volie/alternatives/) ## FAQs about Volie Overview ### What company size and specific industries is Volie built for? Volie is designed for automotive dealerships of all sizes that need call center software built for sales and service operations. It is aimed at the automotive retail sector rather than general business use, making it a fit for dealership teams handling customer calls and appointment-related communication. Features and Usability ### What are the key features of Volie? Volie offers CRM features for contact management, customer history, and customizable fields, plus call center tools such as auto-dialer, progressive dialer, call routing, IVR, call recording, and call monitoring. It also includes real-time analytics, activity dashboards, task automation, workforce management, and third-party integrations. Getting Started and Support ### What training and onboarding options does Volie offer? Volie provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Volie offer? Volie offers 24/7 live rep support and chat. Support is available through direct conversation channels, giving users immediate ways to ask questions and resolve issues. No reviewer feedback on support quality is available, so the user experience with response times or helpfulness cannot be assessed here. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Volie supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and handle call workflows more efficiently. Call Logging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Inbound Call Center 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important A call center that primarily receives calls, typically customer service focused Activity Tracking 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Third-Party Integrations 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes CRM 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Volie 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Callback Scheduling: Schedules callback times - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 5.0 (6) ### Starting price Free trial not available Value for money 5.0 (6) 5.0 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JV Joua V. Director of Strategic Communications Automotive ### "Director of Strategic Communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Overall, our experience with Volie has been extremely positive. We utilize the platform across multiple rooftops and it serves as the backbone of our Service BDC operation. The system has helped us improve accountability, productivity, communication, and reporting while giving leadership meaningful insight into performance. Just as importantly, the Volie team has been a true partner, willing to listen to feedback, collaborate on solutions, and adapt alongside our business. We view Volie as a valuable long-term partner and would confidently recommend the platform to other dealership groups looking to improve customer communication and BDC performance. Pros Volie has become a critical part of our Service BDC operation and is one of the most user-friendly platforms we use. The reporting, call tracking, outbound campaign management, and productivity monitoring tools provide excellent visibility into our team's performance. The platform is flexible, reliable, and allows us to build processes around our business needs rather than forcing us into a rigid workflow. Their support team has also been responsive and collaborative whenever we've needed assistance. Cons Like any platform, there is always room for improvement. ROI reporting tied directly to DMS activity is still evolving and can require manual analysis to fully understand campaign effectiveness. Some reports require exporting and reformatting data to get the level of detail we would like. We would also welcome continued enhancements around integrations and advanced reporting capabilities as our operation continues to grow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mike B. Director, BDC Automotive ### "A worthy investment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Well worth the investment. We have seen increases in appointment totals, hitting numbers never seen before. Call totals are through the roof now that we have focused and targeted outbound. Pros It keeps my team busy, focused and we are crushing our BDC call goals. Every month is a new record for a new metric. Cons Nothing really. It is very customizable so can take some time to learn all the ins and outs of the software, but once you do it is great! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Tiana T. BDC Supervisor Automotive ### "Volie Gets My Vote " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Overall, I think Volie is a fantastic platform that has shaped our BDC management and workflow for the better. Pros Volie has improved efficiency and ease of our BDC operations. The platform is highly customizable, has a variety of reports, displays various metrics, and makes building outbound call campaigns simple. Agent performance is highly visible, making it a breeze to identify strengths and growth opportunities. Volie also offers a management certification course that gives important insights into how to use the system effectively and improve team management skills. Cons There are occasional formatting or functional options our team would like that are not available, but those options are typically preference-based or have an acceptable workaround. Volie frequently updates its functionality based on client feedback, so that has been very reassuring. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) While much of our company still uses GoTo, Volie was much better suited for our service BDC. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS shane S. MANAGER BDC Automotive ### "Volie BDC Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2025 Working with volie has been game - changer for every bdc department i've managed . Every staff member from President to Customer Success Rep has "Hometown Feel ". Pros data driven insights , optimized workflows for team, 20 groups for service bdc managers and support teams. Cons i wish i had the software years ago . Once onboarded every bdc manager should personally call the President thank him. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2025 Shane, Thank you for your kind words! We’re thrilled Volie has been a game-changer for your BDC teams and that our “Hometown Feel” shines through from our President to Customer Success. We’re honored to support your success and grateful for your trust! GW Greg W. President Automotive ### "Two years in with Volie and loving it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2020 It's been great. We are able to be both effective and efficient. Agent utilization is higher than it's ever been and we are able to give our clients detailed reporting they have never had before. Pros The people at Volie are wonderful to work with. The software itself is very reliable and its easy to see the Volie team keeps improving Volie's features/ Cons Setting up a campaign from start to finish is a lot of work. To be fair though, it is in other platforms we've used as well. Reasons for choosing Volie Really it was the people we worked with while shopping that outshined all the others. When it came to comparing platforms, they all had pros and cons. We felt like Volie was the best choice and have not regretted the decision. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SM Stephen M. President Publishing ### "Fantastic - Game Changer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2020 Fantastic. We have worked with three separate companies doing email campaigns and Volie is not only the best at that but offers a lot more. Pros It is so multifaceted. Volie itself is such a great product for us, first allowing us to distribute our newsletters effectively and efficiently and in the future it will help with sales generation. The reporting is great and the data helps us constantly improve. Their fee structure makes perfect sense where nobody else does - we are charged for what we send, not just for having emails loaded into their system. Their service is second to none. Cons Honestly there isn't much. There are things specific to our business needs that they don't always offer - like a specific report output but they're always willing to work with us to get those things created. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.