# FacilityBot Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is FacilityBot the right CMMS solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204828/FacilityBot/reviews

---

FacilityBot

4.6 (14)

[View alternatives](https://www.capterra.com/p/204828/FacilityBot/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of FacilityBot

Ease of use

4.6

Customer Service

4.7

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Assistant Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "The Best Integrated Facility Solution"

August 10, 2021

5.0

Pros

Facilitybot is a one stop solution that integrates and automates different elements of facility management into one synchronised platform. \[SENSITIVE CONTENT\] and team have been improving the solution and adding in new features which enhances the user experience to the next level!

Cons

The chatbot will only broadcast campaigns to existing chatbot users.

Review Source

ME

Mostafa E.  
Group Facilities Manager  
Real Estate  
Used the software for: 1-2 years

### "Very useful system, with tremendous costumer support"

October 27, 2024

5.0

Very useful system, amazing solution for Facility Management portfolio

Pros

\- Friendly to use - Support most of business requirements - On-time costumer support. - Cover SLA and many communications channels.

Cons

Need to simplify more creating maintenance tickets through email

Switched from

[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Very friendly to use, didn't required anytime to train the team to use it. Cover all required and expected requirements. Give very good analysis and asset management platform in additional to many communications channels.

Review Source

MT

Mark T.  
Senior Consultant  
Computer Software  
Used the software for: I used a free trial

### "Best Facility management tool "

January 26, 2022

3.0

Pros

Ease of use of facility bot make it easy for users to use and submit defects

Cons

The learning curve to setup the facility bot can be a bit steep

Review Source

dN

dhayanidhi N.  
Senior Manager Admin  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Enhancing Workplace Efficiency Through Smart Automation"

October 7, 2025

4.0

The overall experience with FacilityBot has been positive. It simplifies facility management and provides good visibility into daily operations. However, there’s scope to improve customization and reporting features to better align with organizational workflows.

Pros

FacilityBot offers excellent automation and real-time tracking features that streamline facility issue management. The centralized dashboard and quick notifications make coordination between teams much smoother.

Cons

While the platform performs well overall, certain reports and analytics could be more detailed. Additionally, integrating with other internal systems sometimes requires manual effort.

Review Source

VK

Vamsi K.  
Product Manager  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Great product"

May 24, 2024

5.0

Pros

One stop solution for our facilities management needs including asset management, asset tracking and visitor management among other key features

Cons

The plans are on the higher side of our expectations

Review Source

VR

Verified Reviewer  
Facilities Manager  
Facilities Services  
Used the software for: 1-2 years

### "Facility Bot"

July 22, 2021

5.0

Pros

I like the feature of Schedule of Rate. It will facilitate the monthly SOR processing and easy for us to collate and check.

Cons

I feel that for the category of fault type can be improved. Since this app is to encourage member of public to raise their issue/problems they face in the building, multiple choice should be made into consideration instead of select the category yourself and type the description manually. This will make people confuse which category to choose and choose the wrong category on the fault they reported.

Review Source

SC

Sahil C.  
Key Account Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Really easy to use"

September 8, 2023

5.0

Really liked the QR code feature

Pros

I really liked how easy using Facilitybot is, be it marking attendance using live location or the the option it gives to submit a fault using just telegram or WhatsApp.

Cons

A little expensive but worth the price In the starting its a little difficult to get to know all the features but once you know it then its really easy

Review Source

VR

Verified Reviewer  
Operations Executive  
Facilities Services  
Used the software for: 6-12 months

### "Great software"

February 17, 2022

4.0

Pros

Everything...from ease to use and information being readily available.

Cons

Not available on the app for easy use and reference.

Review Source

AA

Ana A.  
VA  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Very useful "

March 15, 2022

5.0

The app is amazing and easy to use. You can easily monitor all the checklists in one app.

Pros

It's easy to use and very helpful and easy to use

Cons

None so far. I'm already loving it and will continue using this.

Review Source

DT

Dave T.  
Facilities Executive  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Feedback "

May 11, 2021

5.0

Overall experience was great.

Pros

The instant messenger chat bot services for fault reporting.

Cons

The upload image size is capped at 3MB and it will be much better to be able to upload more images per row in preventive maintenance checklist

Review Source

GT

Gary T.  
Operations Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Makes your Daily Inspection Easier"

May 11, 2021

5.0

Facility bots Support teams has fast response & they are able to help you customize accordingly to our needs. They are patience & product knowledge is awesome! Support team is friendly & will hear your problems that you are facing.

Pros

Product is easy to use. Understand very fast on the products

Cons

The cons of this product is that most of the time only my supervisor using. I only use when i'm on site.

Review Source

DF

Dixon F.  
Property Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Efficient facilities management tool"

July 25, 2022

4.0

Excellent customer service and technical support.

Pros

User friendly and can be deployed without hassles.

Cons

The Small Facilities Plan is only for one building.

Reason for choosing FacilityBot

User-friendliness and comprehensive checklists.

Review Source

CH

CEDRIC H.  
Director  
Information Technology and Services  
Used the software for: I used a free trial

### "Review"

August 16, 2021

5.0

Great!

Pros

Ease of use and competitive price!. Gv your a chance to trial it.

Cons

Nothing. All good. Gv your a chance to trial it.

Review Source

FIL

Fritz Ivan L.  
AVP for Controllership  
Retail  
Used the software for: Less than 6 months

### "Digital FM Technology"

March 12, 2022

4.0

Pros

Helped management decide on trying this software. It has been useful for months.

Cons

None. We just had to resort to other resources as a management directive. Overall, it was a good investment I can recommend.

Review Source

Similar Products

Featured