# Convin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Convin the right Contact Center Quality Assurance solution for you? Explore 232 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204868/Convin/reviews --- Convin 4.9 (232) [View alternatives](https://www.capterra.com/p/204868/Convin/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Convin Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews AB Abhijith B Quality AssuranceInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “It also helped us to track the issue tickets based on customers sentiments and voice tone. With convin we were able to customize our auditing parameters and scores that made our auditing efficient.“ October 17, 2023 SB Somdarita B Fitness CounselorHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The speech to text conversion can be a little clumsy, making it difficult to search for keywords.“ December 5, 2023 CB Chethan B CounselorReal Estate, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Convin instantly integrates with your QMS, telephony, and calendar making recording conference calls a breeze for agents without making extra efforts.“ December 15, 2023 KS Kritika S Education CounselorEducation Management, 10,001+ employeesUsed the software for: 1-2 years. “Sometimes the User manager on the dashboard takes time to load, this created time lags to create any user on Convin.“ October 22, 2023 sz salwa z team leadHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “convin helps me with call audits with ease, transcripts helps me save my time while aduting , convin score helps me understand the jist of call auditemail responses for call audits to coaches.“ September 18, 2023 AA Anuradha A Admission Support TeamEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The fact that some transcripts are erroneous and some agent lines are missing is the least beneficial thing about Convin.“ October 16, 2023 vs vighnesh s Team leadHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “its AI based intellect helps you to discover all the pain points from the consultations which helps the coaches to enhance their consultation quality with the help of this software.“ September 21, 2023 Nk Navya k senior NutrionistHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “convin ai is giving repeated audios in the sessions.there is not much knowledge to learn.sometimes for a good consultation also it was giving lesser quality %“ October 6, 2023 ## Showing most helpful reviews Showing 1-25 of 232 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Payal B. Team lead ,sales Health, Wellness and Fitness Used the software for: 6-12 months ### "Best for quality audit and AI insights " September 14, 2023 4.0 convin has made more time efficiency- no more sheets but one dashboard for everything, less of human efforts, more of efficiency, ease of quality assurance , great use of AI insight- specially the transcript- which gives what all terminologies used - topic manager is a good tool to segregate the call types Pros great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well Cons lack of live audits- enabling users to hear live calls and give real time feedbacks, more of accuracy on AI insights to bridge the gap on manual and ai audits Review Source YM Yuvashree M. Counselor Real Estate Used the software for: 1-2 years ### "It's very useful for quality checks!" December 18, 2023 5.0 Previously, while reviewing individual team member performance, it was difficult to analyze trends both individually and across multiple teams within the business. Convin has solved this problem with the scorecard function; we are about to add varying weighting to quality checks, section off different areas of the scorecard, and display the results for each segment. The scorecards serve to provide a clearer view of how the team members are performing and where they need to improve. Pros It is simple to travel to specific parts in the sales call that will be most advantageous for progress. Complete integration. I don't have to do anything after it's set up. Excellent for documenting meetings with screen-share information and some next steps. I also like seeing who spoke how much of the time on each conversation, especially because my purpose is to be more consultative and allow the customer speak the majority of the time. Integrating it with QMS allows you to easily examine previous calls with clients and prospects. Cons No, my positivity is totally inclined towards the benefits that Convin provides. Review Source FK Faiza K. Consultant Nutritionist Health, Wellness and Fitness Used the software for: 6-12 months ### "User-friendly and Convenient tool " November 8, 2023 3.0 Pros I like that Convin now has access to 98% of the sales call process. After reading and seeing the script on a regular basis, the tool allows you to quickly learn the method! When trying to hit the process in order, the lead score and how well an agent performs are really helpful. I like the alert feature. Convin is extremely user-friendly and convenient. Cons I've only had a few glitches to work out, but nothing that I don't like. Review Source KK Kirti K. Admission Support Counselor Education Management Used the software for: 6-12 months ### "Master the call handling skills with Convin" November 21, 2023 5.0 Convin's support team passion and loyalty struck me in many ways. I am thrilled to be working with a platform that enables me to demonstrate the same dedication and loyalty to my clients when I speak with them, so that we both know I am doing my due diligence on every call. I appreciate ease of use that Convin is always available when I need it. It's like having a supervisor on the line with you when it comes to implementation to ensure you cover all the bases with the client. Pros The ability to conduct Full-Scope sales and compliance analysis on each and every call. Without Convin, QA and Training departments must manually listen to each calls, which just scratches the surface of insights. With Convin, the AI listens to every single conversation, providing your QA and training departments with a complete picture. Our agents can receive live sales training. This enables the agents to close more deals. This technology tremendously aids compliance by allowing you to instruct the AI to listen for specific non-compliant keywords or words and flag the conversation. Cons I don't like how it sometimes doesn't pick up the agent's voice. I use Convin platform everyday to get the analysis of my calls. Review Source Divya M. Quality Manager Education Management Used the software for: 6-12 months ### "Best tool for Daily Monitoring and Coaching for Agents" September 1, 2023 5.0 Overall experience has been extremely great. The way the onboarding was done by the Convin team along with handling and understanding of our business needs is very good. Pros LMS, Coaching methodologies, Analytics and Business insights are very crucial and important for our business. Cons Parameters which have a marking of No by Convin AI could have valid justifications or remarks available alongside for better understanding. Review Source Nishat A. Team lead Health, Wellness and Fitness Used the software for: 6-12 months ### "using for auditing consultation calls" September 16, 2023 4.0 convin as a AI software saves a lot of personal time and it eliminates manual tasks which will improve our efficiency and it increases call quality score in audits. overall a good experience. Pros convin as a AI software saves a lot of personal time and it eliminates manual tasks which will improve our efficiency and it increases call quality score in audits. Cons sometimes the scoring are completely opposite of manual scoring. need the bifurcation of AI scores which will help us compare differences of AI and manual scores. Review Source VR Verified Reviewer Associate Manager Information Technology and Services Used the software for: 6-12 months ### "A user-friendly one-stop platform for auditors" October 11, 2023 4.0 Pros \- One screen access to the transcript, checklist and observations for the associates.- User-friendly in navigation- The team is very flexible in accommodating requests for custom reports etc- Very adaptive to our business requirement. Cons Value add features could be :- Setting a timeframe to raise disputes for audits- Multiple auditors handling the same ticket - No history is stored for review in case of error.- For organizations that uses category based teams for audits, the scores in the overall dashboard could be helpful if we could view it category wise. Review Source VR Verified Reviewer Team Leader Health, Wellness and Fitness Used the software for: 6-12 months ### "understanding the lag in medical knowledge session in call flow by coaches" September 16, 2023 5.0 Using to audit team calls for better consultation . to improve the conversation. to avoid negative talk from dash board. Pros Easy to audit & find some key words in a super easy way.User freindly & help to give right direction to the team in a quick way. Very helpful to do live audits in real time. Cons Login issue.Coaching modules should be as per requirement. repeated modules are more in coaching. Review Source Surabhi R. Head of Teams Health, Wellness and Fitness Used the software for: 6-12 months ### "Nice Software for Auditing" September 16, 2023 5.0 I am using convin.ai for audit and quality purpose for an customer centric healthcare organisation in order to improve the user experience as a service based oragnization. Pros AI convin tool helps one to perform their task faster in a hasstlefree manner and perfrom better.Best thing about this tool is that, one can improve the quality and quantity simultaneously. Cons The only unsatisfactory thing about the AI convin tool is the accuracy is not matching the human efficiency which can be made better with time and new additions to the features. Review Source Majid D. Team Lead Health, Wellness and Fitness Used the software for: 6-12 months ### "Very user friendly interface, helped my team to grow" September 14, 2023 5.0 Excellent Pros Audits are perfectly done , Coaching sessions are vey helpful Cons Its perfect as of now, after using it for some more time, I may be able to answer this Review Source AA Arun A. Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Convin assist with call insights" December 1, 2023 5.0 I was apprehensive to use Convin at first, but as I understood that I could go back and examine what works and what doesn't in customer calls, I was hooked. Convin is a critical answer for a role I just started. Convin has helped me become more comfortable with taking notes, honing my approach, and learning from others. Pros Convin has the option to jump to the specific topic. Convin helps in maintaining a record of all discussions for current and future reference. Coaching sessions provided by Convin assist is to develop skills to deal with cold phoning and introductions. With the simple implementation and daily usage of Convin, my intros are becoming more fluid. Cons Convin is bit slower when it comes to loading the calls in processed status but it is simple to integrate Review Source AM Akshit M. Admission Support Counselor Education Management Used the software for: 1-2 years ### "Taking on my difficulties with Convin!" December 13, 2023 5.0 Pros I can't picture life before Convin. I like being able to focus on my calls without having to take notes, and I like being able to listen back later and catch things that I may have missed the first time. I really enjoy being able to listen in on my coworkers' calls and learn from them. Don't be afraid to have your conversations recorded. Convin.ai is a fantastic resource. Being able to learn from the talks of others, as well as listen back to my own conversations and evaluate what went well and what didn't, has been tremendously beneficial as a new employee. Cons Sometimes interpretation of the conversation to text can be wrong, I usually have to listen back to the recording. Else, every other feature is beneficial to me Review Source sZ salwa Z. team lead Health, Wellness and Fitness Used the software for: 6-12 months ### "call audit and coach sessions" September 18, 2023 5.0 Call audits was a huge task, which actually convin made it easy, with transcripts, with subtitles, with convin score, with manual audits. Giving us parameters to work and along with analytics and date and duration filter. Pros convin helps me with call audits with ease, transcripts helps me save my time while aduting , convin score helps me understand the jist of call auditemail responses for call audits to coaches. Cons Convin sessions. Session assigned to a coach should have an explanation along with the parameter. So that the coach will be able to focus when hearing to the snippets. Review Source RP Riya P. Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Convin is extremely handy tool" November 30, 2023 5.0 Because all of my conversations are recorded and uploaded to Convin, I can focus less on taking notes on prospect calls and more on having an organic discussion, knowing that I can review the call and take notes later on Convin. It's also an excellent tool for learning by reviewing peers' calls. Pros I used Convin once when I was distracted during a critical phone conversation and missed vital information. Instead of phoning the customer back and explaining, "hey, I wasn't paying attention at all," I went into gong and found the information I needed in 5 minutes. I can't compete with it. Convin always picks up the slack for me! Cons Voice to text can be strange at times, especially when numerous people are conversing on a call. Review Source VM Vishnu M. Associate Manager - Learning & Development Information Technology and Services Used the software for: 6-12 months ### "A Simple & Powerful Tool" October 11, 2023 4.0 It has been a great experience so far using the convin tool, especially the support team. Pros Convin is easy to understand and navigating through the application is effortless. The application is designed to be user-friendly, with easy navigation and a wide range of features. Additionally, if we are in need of assistance, the convin's support team is always there for you and they always ensure that the issues raised are addressed and resolved at the earliest. Cons While doing call audits through convin, at times, the transcripts that is displayed doesn't really match the call, and the keyword based search option they offer has some improvements to be made, for example, if we are to search for a certain word said by the agent, the tool will show the calls / chats where the word has been said by both the agent and the customer. Review Source SP Syed P. Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Convin keeps me on track with customers!" November 20, 2023 5.0 Pros Convin holds the capacity to manipulate whether listening to customers or representatives. The ability to deliver a conversational approach with product knowledge and resources without appearing rehearsed. For my company, I'm dealing with a lot of consumer questions and pricing concerns. I've seen the value in sending feedback to my manager and having it updated in convin in real time for instant usage. It provides ease of implementation as well as ease of integration. I love how it transforms our conversations with number of features it provides. Cons The app does not always appear to keep logged in. Our agents are occasionally unable to log in. Review Source RR Ranjit R. Counselor Real Estate Used the software for: 6-12 months ### "Insights of customer sentiment analysis from call!" December 14, 2023 5.0 Auditing feature is amazing and best of Convin! Pros Convin has solved our call review and learning challenge task in a very easy way providing multiple features that assists us. We have received significant advantages in terms of reviewing and learning. I appreciate having a source of truth to refer to for all of my calls to improve as a representative. Convin has taught me that I ramble a little and should work on being more concise. Cons My boss has comprehensive insight into my calls and provides me with excellent ideas and advice after evaluating them which is a good thing. It's benefiting me in either way. It is simple to implement in our daily task and also it smoothly got integrated with the help of Customer support team. Review Source AB Abhijith B. Quality Assurance Information Technology and Services Used the software for: 6-12 months ### "Helpful Tool- Made My Daily Auditing Looks Easy" October 17, 2023 4.0 Pros \> It would be hard for the Convin AI to learn our product and audit tickets. By so far convin AI learned our manual scoring and tried give us almost an accurate suggestion.> One of major concerns was to sampling of audit tickets based on certain key words. With the help of convin's Sampling manager and Custom Tracking we were able to resolve that.> It also helped us to track the issue tickets based on customers sentiments and voice tone.> With convin we were able to customize our auditing parameters and scores that made our auditing efficient. Cons \> Ticket Dispute feature could have been better. If multiple auditors are auditing the same ticket only the last will be notified about the dispute.> Also it would be to have the parameter wise Donut chart. Review Source DG Dharani G. Counselor Real Estate Used the software for: 6-12 months ### "What it does, makes Convin a really valuable product" December 14, 2023 5.0 Excellent software for improving agent's performance Pros I enjoy returning to my sales calls showed in Convin's meeting page to refer to knowledge from my customers and partners everyday! The user interface makes it very simple to find the right meetings and with filtering it by conversation score. It is tremendously valuable and simple to integrate to be able to go back and study earlier calls and learn not only how to improve, but also to be able to refer to old calls to identify bargaining anchors. It's also a useful tool for onboarding new sales reps as Convin's customer support team provides amazing demos of product because of which we can fully utilise the features. Cons Convin can implement more comprehensive search and filtering options. Review Source NS Neetu S. Consultant Nutritionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for reporting and coaching purposes" November 14, 2023 5.0 We're dealing with representatives who get distracted during sales calls. Convin assists agents in staying on task and remembering to complete each step of the expected flow. Pros Convin is a platform that allows us to quickly view what our agents are saying to our consumers. Certain phrases are more successful in the sales process, thus we as agents have to say or ask specific items or phrases. When employing Convin, coaching becomes very customized to each agent. Individual agents are given personalized mentoring through this platform which is very easy to implement in our calls. It provides ample number of features. Cons It appears that there are a lot of dashboards to go through, but I suppose it's more beneficial than problematic for me. Ease of Integration is a plus. Review Source SM Surbhi M. Admission Counselor Education Management Used the software for: 1-2 years ### "Convin makes it easy to review calls" December 5, 2023 5.0 Pros Convin provides the ability to listen to calls again, especially at 2x speed to save time. I can improve my sales techniques by evaluating calls with Convin and easily integrating the insights in my calls. Convin makes it simple to evaluate calls and provides valuable insights into the talk ratio, prospect speaking speed, filler rate, interruption rate, interactivity, and other metrics. Convin is my favorite daily usage tool. Cons It could be a little more detailed, but there isn't anything to complain about. Review Source AD Aajay D. Business Development Education Management Used the software for: 1-2 years ### "Comprehensive yet user-friendly solution for Quality Assurance" October 22, 2023 5.0 I use Convin to capture and record sales calls. This helps me analyse my performance on a call-by-call basis, enabling me to get more insights and it makes the improvements to my sales processes. Pros One of the best things about Convin is how they handle historical call recordings. They provide training themselves, making the process easier for us and reducing manual work. Cons I don't have anything yet to report. I have been using the software for more than a year. Review Source SK Shivani K. Admission Counselor Education Management Used the software for: 6-12 months ### "Best AI-powered analytics tool" November 14, 2023 5.0 Convin is solving many problems if it's related to Manual auditing, or Time consumption in analyzing ech call. It helps with amazing trends and dashboards. Pros I've been professionally using Convin for a year now, and it's made it so much easeir to keep track of calls. When customers ask difficult questions, having rapid rebuttals makes it simpler to get things back on track. It has made it much easy to keep track of conversations, reply to comments quickly, and listen. It is quiet simple to use with such an amazing an team of customer support. I couldn't thank much to Convin to easing my life with such ease of implementation. I use it everyday and it is easy to integrate. Cons I am not much aware of new features released by Convin, but hoping to see them contributing in positives. Review Source rJ rahul J. Education Counsellor Education Management Used the software for: 1-2 years ### "Helped In Significant sales and rep productivity rise" October 30, 2023 5.0 Earlier it was difficult to track sales and rep productivity, and to find Root cause we needed a lot of manual efforts, but now with convin its easy to track and audit. Pros We have been using Convin for the past year and have seen a significant sales and rep productivity rise. I suggest them to anyone looking to increase the effectiveness of their sales workforce. Cons I never got a chance to explore all the features. Review Source TR Tanishka R. Admission Counselor Education Management Used the software for: 6-12 months ### "Easy to Use" December 5, 2023 5.0 Pros Important details like talk time and speed and fluency that we missed during a call and session can be measure in convin which I think is the feature that has helped me a lot. Convin has greatly aided us in picking up on wonderful nuggets clients provide us during the calls and knowing what to look for in future calls Cons No specific marginalization is done between area sometime it is confusing and it shows call recording after some time so if you can improve that. 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